SUMMARY

• Over 9+ years of IT experience including 6 years of experience with Salesforce.com.
• Strong Requirements gathering experience and documentation skills which includes Conducting, transforming business requirements into user requirement specification, Functional Requirement Specifications Document (FRD) and Use Case Narratives.
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• Experience in Administration, Implementation, coding, Design, support, and Configuration experience with Force.com platform.
• Experience in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events.
• Proficient in customizing standard objects: Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Implemented Security and Sharing rules at object, field and record level for different users at different levels of organization.
• Experience in developing UI using Visualforce pages and providing business logics using Apex.
• Proficient in building Lightning components using Controllers, Handlers and using these components in Visualforce pages and integration using Lightning.
• Experience in activities related to SFDC Configuration like Creating Roles, Profiles, Email Services and Approval Process.
• Involved in Lightning Process Builder.
• Experience in designing of Custom objects, Custom fields, Page layouts, Custom Reports.
• Worked on Page layout customization, page layout assignment based on profiles and created custom links based on user requirement.
• Experience in writing SOQL and SOSL using Force.com.
• Integration of salesforce.com with other applications by using Salesforce web services REST, SOAP API.
• Extensive knowledge in developing stored procedures, functions, Views and Triggers, Complex queries using SQL Server and Oracle PL/SQL.
• Experience in testing by using sandbox and migrating the code to production.
• Deployment experience using Force.com IDE and Change sets as well as hands on Sandbox management experience.
• Integrated salesforce platform with GITHUB to get the data available on GITHUB repository and save them in opportunities object using Restful web services.
• Experience on tools like Data Loader, Work bench, Demand tools &Eclipse.
• Worked on ETL tools to migrate the information from other database.
• Experience working on Salesforce.com (SFDC) Instances of Sales Cloud, Service Cloud.
• Strong knowledge and working experience in software Development Life Cycle(SDLC) methodologies such as Agile, Scrum and Waterfall model
• Excellent communication with team Player at Good Time & Work Management Capability.

TECHNICAL SKILLS

Force.com: Apex Language, Apex Classes, SOQL, SOSL, S - Controls, Apex Web Services, Lighting, Eclipse IDE Plug-in

Business Process: Service Requests and Activities, Data cleansing and De- dupulication with Hashing.

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, Visual Force Pages /Components, Workflow & Approvals, Chatter, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Data Loader, Force.com Platform (Sandbox and Production).

Defect Tools: Hp Quality Center, JIRA, ALM, Service now

Databases: MySql, SQL Server, SOQL, SOSL, Oracle 10g/11g/12c

Languages/Technologies: Apex, Java, JavaScript,HTML,XML,, SQL, WSDL.

Operating Systems: Windows 2000/XP/Vista, Windows Server 2000/2003/2008 , Linux, Unix.

PROFESSIONAL EXPERIENCE

Confidential, Sunnyvale, CA

Salesforce Developer/Administrator

RESPONSIBILITIES:

• Interacted with various business team members to gather and document the requirements for Salesforce interface development and documented them.
• Interacted with the Salesforce.com premium techsupport team on a regular basis.
• Created, designed, implemented and deployed the custom objects, custom tabs, validation rules, workflow rules, auto-response rules, page layouts, components, visual force pages to suit the needs of the application.
• Involved in the customization of the Salesforce app using Lightning resources.
• Developed approval process for the application by implementing custom formulas in different stages of approval.
• Worked on Apttus CPQ integration with Salesforce.
• Developed User Interface using Visualforce, APEX controllers and Force.com IDE
• Designed various WebPages in Visualforcefor capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and Visualforce.
• Developed UI using HTML, JavaScript, AngularJS, CSS.
• Designed, developed and deployed Apex classes, controller classes, extensions and Apex Triggers for various functional needs in the application. Developed various Batch Apex classes.
• Created custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects.
• Developed workflow rules for various tasks and email alerts as per the requirements. Created Sandbox environment.
• Used SOSL and SOQL in various functional needs of visual force controllers, Apex programming, Force.com IDE.
• Monitored and worked on SVN for automation deployment.
• Used Data loader for insert, update, and bulk import or export of data from Salesforce.com sObjects.
• Worked on JIRA for tickets tracking.

Environment: Force.com platform, Salesforce enterprise edition, sControls, Salesforce.com custom/standard objects, custom tabs, page layouts, Force.com web services API, SOQL/SOSL queries, workflow & approvals, reports, Eclipse, Force.com Eclipse plug-in, Salesforce.com sandbox data load, email Services, security controls, sandbox data loading.

Confidential, Oak Brook, IL.

Support with Salesforce Developer/Administrator

RESPONSIBILITIES:

• Lead the offshore team. Performed the roles of Salesforce.com Administrator/Developer in the organization.
• Performed detailed analysis of technical and business requirements. Developed various custom objects, tabs, components and visual force pages.
• Managed and maintained the integration of Salesforce with Pardot.
• Managed the Pardot platform including automations, drip programs and campaigns.
• Customized marketing campaigns, campaign hierarchies, lead queries, assignment rules, web-to-lead and auto-response rules.
• Created page layouts, mini page layout and search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Implemented the requirements onSalesforce.com platform and Force.com IDE Plug-in using Eclipse
• Worked with various WebPages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and Visualforce.
• Designed and Delivered Apex classes, controller classes and Apex Triggers for various functional needs in the application.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Tested the data on changes to Salesforce.com deployment including managing multiple sandbox instances.
• Conducted training sessions to the UAT users to use theSalesforceKnowledge application and developed a feedback custom report
• Implemented Bulk API using java application for loading data from external systems and Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Designed custom objects, custom reports and configured the analytic snapshots to dump the data on regular basis for the sales performance and lead generation.
• Supporting the existing application and also implementing the new enhancements.
• Worked on JIRA for tickets tracking.
• Helped users with various issues like login related issues, reporting, dash boarding, ongoing enhancements, customer portal issues, permission related issues, roles and profile related issues and various other sharing issues daily.
• Worked on Agile Methodology.

Environment: Saleforce.com, Force.com sites, Eclipse IDE, Apex, visual force (pages, component & controllers), data loader, workflow & approvals, reports, custom objects, custom tabs, HTML-5, email services, sharing rules.

Confidential, Columbus, Ohio

Salesforce Administrator/ Developer

RESPONSIBILITIES:

• Responsible for collecting, understanding and transmitting the business requirements for the project and translating these into functional specifications and detailed test plans.
• Worked on various Salesforce.com standard objects like accounts, contacts, leads, campaigns, reports and dashboards.
• Developed various Visual Force pages and controllers to suit the requirements.
• Developed User Interfaces using Visual Force, S-Control, HTML/XHTML, XML, JavaScript, CSS and JQuery programming Languages.
• Designed and delivered Apex Classes, controller classes and Apex Triggers for various functional needs in the application.
• Designed and implemented batch classes and scheduled them to a daily and weekly basis for performing various functions based on the requirement
• Worked on customization of service cloud console by embedding visual force pages, custom console components.
• Created workflow with field updates and email alert actions, also created time dependent workflow actions.
• Used SOSL and SOQL in various functional needs of Visual Force controllers, Apex programming, Force.com IDE
• Implemented REST Web services between Salesforce to Informatica.
• Responsible for end-to- end Salesforce to Salesforce data migration using AppExchange product data loader.
• Handled InformaticaCloud's Salesforceconnectivity to integrate SaaS applications, On-premise systems and enterprise databases.
• Worked on minor enhancements to SFDC application required for business users from time to time.

Environment: Salesforce.com, JQuery, JavaScript, Import wizard, Apex, controllers, sharing rules, workflows, email updates, Eclipse IDE, email templates, reports, dashboards, custom objects, custom tabs, email services, security controls, approval process.

Confidential

Jr. Java Developer

RESPONSIBILITIES:

• Involved in the high level and detailed design, coding, testing, and implementation of the applications.
• Created the rider’s module, information of clients are collected, stored, and managed.
• Developed code for vendor module & product module which contain information about various vendors from which insurance are bought and their product information respectively.
• Involved in creating JSP pages, JavaScript’s validation and developed error handling framework for the application.
• Prepared unit test cases and documents for QA. Involved in the data-migration activities for creating data mapping documents from client source data to our new target system.
• Used AJAX for asynchronous communication with server to provide better user experience.
• Writing standalone Java classes, reusable components and Java beans for getting data from oracle tables.
• Developed SQL queries in Oracle and extensively used SQL by developing different tables and ran SQL queries on them.
• Monitored and worked on SVN for automation deployment. Written hibernate mapping files, POJO classes.
• Involved in writing HQL queries and criteria queries. Supporting system integrating testing and user acceptance testing.
• Performing the unit testing and basic functional testing with different set of data.
• Used defect tracking tool to track, report and log the defects as found at all stages of defect life cycle.

Environment: Java 1.5, HTML, CSS, JavaScript, JSP, POJO, AJAX, Eclipse 2.0, Hibernate, Oracle, SVN.