SUMMARY

• Business Analyst with around 7 years of relevant experience in P & C Insurance, banking and Healthcare Domain with focus on Business Analysis, Requirement Gathering, Gap Analysis and Software Validation, along with successful, progressive experience in all phases of the iterative Software Development Life Cycle (SDLC).
• Extensive knowledge in Requirement Gathering Analysis through user interviews, workshops and existing systems documentation and procedures.
• Experience in creating Work Breakdown Structures (WBS), Project Schedules and Project Time - lines.
• Well versed in documentation of Product Definition Document (PDD), Business Requirements.
• Expertise in documentation and System Requirement Specification (SRS).
• Well-versed in using Rational Enterprise Suite’s tool for creating use case diagrams, dataflow diagrams, state diagrams, activity diagrams, flowchart diagrams and collaboration diagrams, Rational Rose.
• Expertise in writing and implementing Test scenarios, Test cases, System testing, Regression testing and maintaining Traceability Matrices for baseline documents.
• Proficient in User Acceptance Test (UAT) by working with internal and external users/customers and obtained delivery approval of the project.
• Experience working with Business and Functional Requirements in analyzing and creating Test plans, Test Strategies and Test Cases.
• Expertise in Manual Testing.
• Ability to interact with developers and product analysts regarding testing status and defect tracking.
• Wide-ranging experience in using methodologies such as UML (Unified Modeling Language), Agile, RUP (Rational Unified Process) & Waterfall using rational tools and Microsoft Suite.
• Strong experience in project management tools like MS-Project for status reporting and project planning.
• Solid business and presentation skills and can perform well both independently and a team. Expert at handling multiple projects simultaneously.
• Highly organized and accurate: strong analytical and presentation abilities. Track record for meeting timelines and exceeding exceptions with problem solving ability.
• Strong leadership skills and team work ability; guided developing and sales teams in functionality and performance.
• Excellent communication, analytical and presentation skills. Successful in meeting deadlines and handle pressure coordinating multiple tasks. Demonstrated strong interpersonal skills with the ability to work effectively with senior management and excellent leadership skills in motivating others.

TECHNICAL SKILLS

Operating Systems: Windows 98, 2000, NT, XP, Vista

Web Tools: Adobe Photoshop 6.0, Front Page Editor, Macromedia Dreamweaver4, Macromedia Flash 4, Adobe Breeze

IDE Tools: Rational Rose, MS Visio 2007, UML

Requirements Management Tools: Rational Requisite Pro, MS Word

Project Management: MS Project

Software Packages: MS-Office - Word, Excel, PowerPoint, Outlook, FrontPage, Publish

Testing Tools: QC, Win Runner, Load Runner, Quick Test Professional (QTP)

Reporting tools: Business Object

PROFESSIONAL EXPERIENCE

Confidential, LA

Sr. Business Analyst

Responsibilities:

• Participated in gathering User Requirements, developing functional and technical specifications and creating Project Definition and Scope (PDS) document for migration rules and have done testing.
• Analyzed, Documented and managed all Project Requirements with RUP Methodologies.
• Assisted PM in creating project plans, taking into consideration projects mission, process flow, timelines, and requirements and documented them.
• Responsible for preparing the Software Requirement Specifications (SRS) document,, creation of Process Work Flows and Functional Specifications.
• Creating and publishing a Project Charter Document.
• Conducted User Acceptance Testing (UAT) and collaborated with the QA team to develop the test plans, test scenarios, test cases, test data to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Develop test cases and test results.
• Analyzed client requirement and helped the development team to use PL/SQL to enhance the system based on these requirements.
• Interviews related to provisioning access to users, process of requesting and provisioning access etc.
• Worked with the Project Manager in developing the Business Plan, Initial Project scope document, Business requirements document and Functional Requirements Document.
• Developed a communication plan to inform all existing customers on the changes in the application.
• Liaising with the business team and technical team to develop the software according to requirements gathered.
• Monitoring tracked and closed bugs by working closely with the development team.
• Creating and maintaining task plans in MS Project to ensure on-time project delivery.
• Briefing and helping the technical team in documenting the technical requirements document.
• Assisting the Project Manager in managing and directing the team during Production.
• Compiled documents like business glossary and data dictionary. Facilitated other teams in understanding business objectives of clients.
• Maintained Requirement Traceability Matrix and managed requirements.
• Reviewed the test cases with the QA team and coordinate their efforts in the QA process and monitored testing process using rational requisite Pro.
• Developed User Acceptance Test Cases and completed User Acceptance Testing.

Environment: PL SQL, UML, RUP, SQL Server, Oracle 9i, Win Runner, C++, MS Access, HTML, MS PowerPoint, VB Access.

Confidential, LA

Business Analyst

Responsibilities:

• Coordinating and communicating with various business folks, healthcare application owners/managers, offshore and onshore project team to gather requirements and develop the best portal development strategy.
• As a Quality Controller, lead Quality assurance and assisted during the UAT.
• Developing a Project plan in accordance with activities related to Water Fall model of software customization
• The Project following the agile like software development methodology, assisting the Project Manager in conducting daily status and planning meetings with project team members to avoid issues and discussing daily activities to be performed by each member.
• Creating and documenting the Business requirements Document for members and converting it into a detailed Functional Requirements document, containing use case diagrams.
• Briefing and helping the technical team in documenting the technical requirements document.
• Assisting the Project Manager in planning and implementing project plans.
• Briefing the technical team members and architects, both on-site and offshore on processes to be followed during the SDLC.
• Coordinating with the on-site and offshore team during design and implementation of each sprint.
• Assisting the Project manager in ensuring quality and timely portlet (users claim, benefit, plan, prescriptions etc) release and integration.
• Overlooking the Quality Assurance tests in Dev and QA environments and performing the initial UAT tests before the product is tested by the business folks.
• Assisting the Project Manager in managing and directing the team during Production.

Environment: PL SQL, Rational Unified Process (RUP), MS Access, MS Project.

Confidential, TX

Sr. Business Analyst/ Processor Modeler

Responsibilities:

• Worked closely with project managers, business users and developers to formalize a business idea and define requirements using rational requisite pro
• Performed Manual Testing, Sanity Testing, Smoke Testing and User Acceptance Testing. .
• Analyze gathered requirements data, verify requirements and create functional design specifications (FDS).
• Followed CMMI to improve the quality of process outputs and reduce defects.
• Strong understanding of Investment Banking, Capital Markets, Prime Brokerage Services, Fixed Income, Bonds, Fund Accounting, Mutual Funds, Equities, Repurchase Agreements, Derivatives (Options, Swaps and Futures), Corporate Actions, Portfolio Management.
• Created Requirement Traceability Matrix to make sure the current project requirements are being met.
• Managed enhancements and defects promptly to assist the operations in resolving issues.
• Performed analysis using on-line monitoring graphs and analysis graphs.
• Organized Walkthroughs and Inspections with development managers and reviewed the status of the application testing.

Environment: Use Cases, SQL, UML, JAD, Quality Center, Java, XML, FTP, MS-Office, Windows, Rational Rose, Rational Requisite Pro, Windows.

Confidential, Melville, NY

Business Systems Analyst

Responsibilities:

• Elicited customer requirements by organizing interviews with internal/external stakeholders and subject matter experts (SMEs).
• Responsible for coordinating JAD sessions with business users to analyze the present shared resource, analyze the needs of the new application, application lifecycle, gather and define the key performance indicators, document and present the requirements specifications.
• Acted as a communicative bridge between the upper management and the technical team and also assisted Project Manager in scheduling tasks.
• Gathered requirements, Performed Gap analysis by identifying existing technologies, documenting the enhancements to the end state requirements.
• Prepared Business Requirement Document (BRD) coordinating with other Business Analysts in the team.
• Used RUP methodology and coordinated with other members to implement the process and create the following various RUP artifacts scope statement: high-level requirements, detail requirements (use cases), functional specification.
• Analyzed Use Case specifications and Use Case models for technical criteria.
• Created weekly Claim reports for management and administration purpose.
• Prepare the Functional Requirements Document (FRD) to help the development team understand how the system will work.
• Involved in maintaining the Requirements Traceability Matrix (RTM) across deliverables.
• Documented User Requirements with MS Word as the editing tool and Rational Rose to develop the Use Cases.

Environment: MS Office 2003, SQL Server 2000, ASP.NET, MS Visio 2003, MS Project 2003.

Confidential

Business Analyst

Responsibilities:

• Defined scope and produced business requirements and policy-writing solutions to Property/Casualty/Personal and Commercial Lines.
• Test matrices, UAT, Regression and User Training.
• Assisted in formulating testing documents like Test Plans, Test Scripts, Traceability matrix and Test summary report.
• Developed system specifications as needed to support reporting, policy and claims systems.
• Analyzed business needs/requirements, incorporating regulatory changes, ratings, re-engineering processes.
• Provided up-to-the-minute market/sales/claims data for decision-making.
• Communicated directly with Clients to understand their business needs and to resolve business issues.
• Ensured quality of system changes through the development and execution of system test plans, built, and executed test plans.
• Managed small to medium-sized projects.

Environment: MS Project, MS Visio, MS Office, MS Excel.

Confidential

Jr. Business Analyst/SQA

Responsibilities:

• Acted as a liaison between the technical and management group.
• Conducted user interviews, gathered requirements, analyzed and documented business requirements.
• Used MS Project to develop Gantt chart and used them to develop project schedule, allocate resources and make cost estimates.
• Involved in documentation of business constraints and assumptions.
• Auditing/reviewing the project management activities in the project - this includes risk management activities, issue management activities, managing by metrics, statistical management of projects etc.
• Imparting role-specific training to project team members - on project roles like Defect Prevention Controller, Configuration Controller, Quality Controller in projects
• Analyzing and gathering business requirements, identifying system interfaces and creating the requirements specification document.
• Assisting the team in conducting causal analysis using Fish bone, Pareto chart - thereby identifying the root causes and preventive actions for all deviations from the defined quality goals. Causal analysis is also done for project management related issues.
• Process Consultancy to project team on a regular basis.
• Actively involved in Process Management to enable the activities of planning, monitoring the performances of a process.
• Auditing/reviewing the project management activities in the project - this includes risk management activities, issue management activities, managing by metrics, statistical management of projects etc.
• Acting as a moderator for issue resolution, if any, between senior management and project teams on process compliance.
• Pre-delivery Check for all deliveries
• Planning, coordinating and conducting appropriate Audits (Configuration Management Audit, Metrics Audit and Defect Prevention Audit)
• Role Specific trainings (Quality Controller, Configuration Controller, and Defect Prevention Controller).
• Process trainings/presentations at Account Levels and Project Levels.
• Weekly SQA reports to Sr. Management, Account Managers, Project Managers, Quality managers, PMO and SQA Head.

Environment: QTP, Microsoft SQL Server 2000, Window Server 2003, MS Office, HTML.