SUMMARY

• A certified Salesforce.com engineer with in - depth knowledge of experience in Salesforce.com CRM,Force.com platform, consulting, project management and delivering projects covering requirement analysis, system design, development, testing, deployment, database and web server administration and technical support.
• Over 7 Years of total IT experience and 4 years experience on Salesforce CRM platform as developer & administrator using Force.com, Apex and Visual Force and other web tools.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Highly skilled in Salesforce.com (SFDC) development and implementation
• Experience in implementing Apex Classes, Triggers, Batch Apex, Test Classes, Visual force pages, Web Service etc to achieve complex business functionalities
• Experience building reports and dashboards, customizing them as per user requirements
• Strong knowledge of marketing, sales and service clouds.
• Experience in integrating SalesForce and other applications using SOAP and REST API Web services and outbound messaging.
• Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Approvals, Assignment Rules
• Implemented security and sharing rules at object, field and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies
• Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements
• Well versed with analyzing company processes, translating business workflows into accurate Salesforce.com workflows and configuring Salesforce.com to meet business needs.
• Experience in Code Deployments from Sandbox to another Environment by Eclipse IDE and Change Set.
• Extensive experience in data migration and integration using Apex Data Loader.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders and report extractions to various formats.
• Design of Visual Force Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers and various other components as per the client and application requirements
• Ability in creating Profiles, Roles, Users, Tasks and actions, Dashboards, Reports, and Validation Rules
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows
• Experience in databases such as MySQL.

TECHNICAL SKILLS

Sales force.com Technologies: Standard /Custom Objects, Workflows & Approvals, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Reports, Workflow Rules, Validation, Record Type, Role Hierarchy, Page Layouts, Dashboards, Force.com IDE, and Eclipse.

Tools: & Technologies: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Informatica, Cast Iron Systems, Force.com Excel Connector, Force.com Platform(Sandbox and Production), App Exchange Applications.

Web Technologies: Web Services, HTML, DHTML, CSS, XML, AJAX, Java Script, Informatica.

Languages: Java J2SE, C, C++, APEX, SQL, SAS

Office Tools: MS Excel, MS Word, MS Powerpoint, MS Project, MS Outlook, MS SharePoint and MS Visio

Operating Systems: Windows 98/NT/XP/Vista/7, Windows CE, Linux, UNIX, IOS, MAC.

Methodologies: SDLC, RUP, AGILE, UML, Waterfall

PROFESSIONAL EXPERIENCE

Confidential, Portland, Oregon

Sr. Salesforce Consultant

RESPONSIBILITIES:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On Force.com Platform.
• Involved in data migration and integration using Apex Data Loader.
• Worked in Administration, Configuration, Implementation and Support of sales force CRM and Sales force SFA applications.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
• Experience working with Salesforce.com sandbox and production environments.
• Worked with Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, App Exchange deployment, Apex Classes and Apex Triggers.
• Scheduling Apex jobs for processing large records.
• Unit and integration testing for new requirements and get the UAT from the business owner.
• Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Developed Apex Triggers, Apex Classes and Test Methods using proper controls & syntax and also experience in writing unit test cases.
• Worked on configuration, security and security controls aspects of Salesforce.
• Created various custom Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of salesforce.

Confidential, Iselin, NJ

Salesforce Consultant

RESPONSIBILITIES:

• Serve as the point of contact for all Salesforce related issues, updates, enhancements and questions for the organization.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts, to suit to the needs of the application.
• Maintain consistency between territory management application and SFDC accounts and leads, assuring all sales people are assigned the correct accounts and leads.
• Built and managed custom reports for sales manager and executives.
• Created Field mapping document for various objects like Accounts, Contacts, Tasks, Opportunity, and Lead.
• Utilized Google Charting API to create VisualForce pages showing US maps that charted sales by state.
• Migrated data from Oracle database to Salesforce database using DataLoader.Io and completed the configurations which was in Oracle Application to Salesforce platform.
• Implemented Chatter, Chatter desktop, created public and private groups.
• Developed Apex Classes, Apex Triggers, Components, Visual force Pages and Controller classes for various functional needs in the application.
• Created Workflows, Approval processes, Validation rules and sharing rules.
• Extensive experience in Apex/Visualforce development.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Developed product capabilities using Force.com, APEX, and Visualforce.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API(XML, WSDL, SOAP,REST)

Confidential, Murray Hill, NJ

Salesforce Developer/ Administrator

RESPONSIBILITIES:

• Interacted with various business team members to gather and documented the requirements.
• Prepared technical documents and implemented the requirements on Salesforce.com platform.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Cases, Opportunities, and Campaigns.
• Designed, Implemented and deployed the Custom objects, Custom Fields, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Rolled out Salesforce Chatter to all users to improve and accelerate company-wide Communication.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Set up Assignment rules, Web-to-Lead and Auto-Response rules.
• Configured validation rules based on business requirements.
• Created custom reports used Tabular, Summary and Matrix reports.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Applied workflow processes, workflow actions and time dependent workflow actions.
• Extensively used tools such Informatica for integration of data.
• Used Apex Data loader for bulk import and export of data.
• Configured and integrated Salesforce for Outlook.

Confidential

Software Developer

Responsibilities:

• Designed the system and analyzed the requirements to map CIR100 and IRRCP100 Interfaces.
• Developed FTP programs to connect Nippon Express FTP Server
• Developed SQL Loader Scripts, Table Creation Scripts, View Creation Scripts and Packages for these two Interfaces.
• Prepared Concurrent Programs and Request Sets
• Prepared FNDLOAD Scripts for moving the Concurrent Programs and Concurrent Requests from one Instance to another Instance.
• Prepared Technical Design documents and Installation documents for moving into TEST and UAT Instances.

Confidential

Software Developer

Responsibilities:

• Performance Tuning of each conversion object
• Code Review and Optimization
• Developing Utilities package for common routines
• Analysis of the Specifications provided by the Client
• Development of PL/SQL Scripts, Concurrent Programs and Concurrent Request Sets
• Development of Staging table scripts, Control files
• Unit and Integration Testing.
• Performance Tuning
• Designing Validation Error Report
• UAT Support