SUMMARY

• 5+ years of cumulative experience as a Business Analyst and project coordinator, with a solid understanding of Business Process Flows, defining project milestones, updating phase completion checklist, deliverables and using Case Tools for Business Analysis.
• Experience in working with QA testing team, while interacting with business users and gathering user requirements to develop necessary Test Plans, Test Cases and Test Scripts.
• Extensive experience in gathering Business and Functional Requirements, developing Use Cases, gathering business requirements; conducting Gap Analysis and preparing training manuals.
• Experience in developing UML Use case diagrams, Work Flow Diagrams using tools like Rational Rose and MS Visio.
• Excellent Business writing skills in creating Business Requirement Documents (BRD), Use Case Specifications, Functional Specifications and Systems Requirements Specification (SRS).
• Expertise in Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes and rational tools used during all four phases of RUP (Inception, Elaboration, Construction and Transition).
• Proficient in developing and executing Test Plans, performing functional, usability testing and ensuring that the software meets the system requirements.
• Excellent Team player working in conjunction with testing, development and other teams in validation and testing complex scenarios and projects and in the maintenance of Quality Standards in Projects.
• Knowledgeable about preparing RTM documents.
• Proficient in soliciting client requirements through interviews, workshops, existing system documentation and organizing JAD sessions.
• Writing and reading data objects i.e. stored procedures, tables, and views, etc. in SQL Server.
• Very analytical, self - starter and good communicator with many years of Customer Service experience

PROFESSIONAL EXPERIENCE

Confidential, Redmond WA

Business Analyst Consultant

Responsibilities:

• Analyzed and created functional specifications from business requirements.
• Worked with other Business Analyst (BA), Functional Analyst (FA), Testers and business owner teams to design and prototype desired system functionalities.
• Worked with Testers, Developers and Business to UAT phase and Bug triage.
• Helped create the ‘Business glossary’ to facilitate the efficient understanding of the business process amongst other teams.
• Conducted stand up meetings with my team to evaluate project milestones and manage incidents.
• Created Use cases and Use Case description/narratives based on the requirements list and BRD.
• Documented the Use Cases and prepared the Use Case Activity, Sequence diagrams and logical views using MS Visio and MS Office for clear understanding of the requirements for the development team.
• Worked with the Project Manager in coordinating team activities, maintaining team’s share point and reviewing meetings.
• Excellent understanding of software architectures, MS products and software development life cycle.

Environment: MS Office, MS Visio, SharePoint, Windows, Excel, MS Word, and MS Project.

Confidential, Omaha

Business Analyst Consultant

Responsibilities:

• Involved in gathering Business Requirements and interacted with the users, analysts, developers and project manager to get a better view of the Business Processes.
• Studied Credit card transaction process in detail and created process diagrams for that.
• Created Business Requirement Document (BRD) and then converted business requirements into Functional and Technical specifications.
• Conducted meetings with business experts and carefully refined the requirements for both business and technical teams.
• Worked with MS - Visio while developing use cases.
• Created Activity Diagrams and Sequence Diagrams using Rational Rose and also involved in creating the Business Process Model.
• Organized JAD sessions periodically with various stakeholders during different phases of the Software Development Life Cycle (SDLC) to discuss open issues and resolve them.
• Documented project processes and procedures and controlled versions using Rational ClearCase.
• Authored functional documentation that described the detail design of the application to be developed.
• Involved in User Acceptance Testing of the application.

Environment: Rational Suite, MS Visio, MS Project, MS Access, Confidential Windows.

Confidential, Richardson, Texas

Business Analyst

Responsibilities:

• Identified and documented the dependencies between the business processes.
• Worked with HIPAA rules and regulations to draft business rules and claim processes.
• Developed logical system and requirement documents and documented algorithms, system interfaces and program flows.
• Transmission of EDI files in ANSI 837.
• Performed SWOT and Gap Analysis to evaluate business systems and to develop implementation to align system to overall business strategy.
• Interacted with the client and the Technical Team for requirement gathering and translation of Business Requirements to Technical Specifications.
• Conducted JAD sessions.
• Documented the Use Cases and prepared the Use Case, Activity, Sequence diagrams and Logical views using MS Visio, MS Office and Rational Rose for clear understanding of the requirements by the development team.
• Worked with the Project Manager in coordinating team activities and review meetings.
• Generated weekly reports for the senior management and collaborated between the team lead and development teams for clarification of issues.
• Responsible for overall project development cycle with RUP approach.
• Well versed with HIPAA, claim adjustments, claim processing from point of entry to finalizing, claim review, identifying claims processing problems, their source and providing alternative solutions using best practice model and principles.
• Prepared test plans based on Business Requirements Document (BRD) for Quality Centre.
• Implemented the HIPAA privacy and security regulations to enhance the capabilities of the systems to process new products.

Environment: Rational Unified Process (RUP) UML, Dream weaver, Rational Test manager, Windows, MS Office, SQL.

Confidential

Responsibilities:

• Dedicated associate for French speaking Canadian and European IBM Partners and Associates
• Ensured compliance, developed new procedures and implementation of company policies by IBM staffers and partners
• Effectively controlled the release of proprietary and confidential information for general client lists
• Supported Chief Operating Officer with daily operational functions.
• Prepared and created Test Cases/Test Data according to Business Requirements.
• Created Statement of Work (SOW) document for various capabilities in the initial requirements gathering phase.
• Strong Documentation experience that required converting business needs to technical documents.
• Documented and reviewed high level and detailed requirements in Business requirement Document (BRD).
• Created Use Cases and Use Case description /narratives based on the requirements list and BRD.
• Created Activity Diagrams in UML using Rational Rose and also involved in creating the Business Process Models.
• Coordinated activities involved in QA and User Acceptance Testing.
• Analyzed departmental documents for appropriate distribution and filing.
• Developed new process for employee evaluation which resulted in marked performance improvements.