SUMMARY

• Having Eight years of working experience as a developer, with Four years of experience as a Salesforce.com (SFDC) Consultant with proficiency as a developer & administrator.
• Possess comprehensive understanding on SFDC full life cycle.
• Administration, Configuration, Implementation and support experience on Salesforce.com CRM.
• Experience in developing Apex classes, Triggers, Visual Force pages, Web - services, SOQL, and SOSL.
• Experience in designing custom objects, custom fields, role based page layouts, custom Tabs, custom reports, design of Visual force Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirement.
• Worked with various Salesforce.com objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports, and Opportunities.
• Implemented security and sharing rules for objects, fields and records for various profiles & users in Salesforce.
• Experience in using MavensMate, Eclipse IDE and Force.com plugin environment to implement business logic using apex-programming language.
• Experience in implementing Master-Detail, Look-up, Many-to-many and Hierarchical relationships and Automate the business Process using Workflow rules and Approval Process.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Workflows & Approvals, Reports, Dashboards, Tasks and Events.
• Experience in establishing single sign-on between Salesforce and legacy systems.
• Extensive experience in data migration and integration using Data Loader.
• Performed workflows, single e-mail services, Outbound Messaging and approval processes using customization & Apex.
• Having good knowledge on web service API’s and implemented SOAP and REST based services.
• Implemented Sandbox Testing and migrated code to deployment Instance with pre and Post-deployment tasks.
• Experience in using Change sets and Ant Tool for deployment.
• Worked on B2B & B2C SFDC patterns involved interaction with all the various parties involved.
• Gained strong knowledge in synchronization, data modeling, data extraction, transformation, data loading, scheduling, monitoring, and reporting in a cloud-computing environment.
• Worked with various Platform developers and Quality Analysts in Agile team to collaborate more value to the product.
• A very good team player with the ability to work independently, a competent, co-operative and result oriented IT professional possessing excellent interpersonal skills.

TECHNICAL SKILLS

Salesforce Technologies: Apex Classes and Triggers, Soql, Sosl, Visual Force Pages, SOAP & REST based services, Force.com Eclipse IDE Plug-in, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, Metadata API, Bulk API.

Languages: Apex, Java, JScripts, PL-SQL

Salesforce Tools: Force.com Eclipse IDE Plug-in, Sublime Text, Apex Data Loader, Ant Tool, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

Tools: Apex Data loader, Sublime, MavensMate, GitHub, Eclipse IDE Plug-in.

Database: MySQL, Oracle 9i, Oracle 10g, SQL Server

Web Applications: XML, Json, HTML, JSP, CSS

Operating Systems: Windows XP/Vista/7/8.

PROFESSIONAL EXPERIENCE

Confidential, Minneapolis

Salesforce Developer

Responsibilities:

• Involved in requirements gathering, prepare requirements, design documents and convert requirements into technical design.
• Designed, developed and deployed Apex Classes, Triggers, Web-Services and Validation rules for various functional needs within the application.
• Created Custom objects and Lookup relationships associated to Cases in providing Guest related data to the service representatives.
• Worked on Salesforce Knowledge to create various Articles which are used as help messages or FAQ's for the Guest regarding the loyalty program application.
• Provide Technical expertise and best practices for SFDC development.
• Created workflow rules and defined related tasks, email alerts, field updates to implement business logic.
• Created various Custom Reports for custom objects to give complete detail overview.
• Implemented Test Classes for controllers with 85% code coverage.
• Worked with QA to prepare test Cases for testing the functionality of the software.
• In Administrative function, created profiles and implemented Object level, field-level and record-level security and created permission sets whenever required.
• Configure APIS and Web-Services between Salesforce and other applications such as API Gateway to pass the data such as records and to retrieve the information from external systems to display in the service cloud console pages.
• Responsible for all the activities related to configuring Data Loader, Uploading data in CSV files into Salesforce.com and checking the correctness of the data.
• Assist with analysis efforts and documentation with product owners to maintain product documentation.
• Assisted as Tech Support 3 for Salesforce related tickets.
• Resetting User Passwords, Security tokens and monitoring secured networks for accessing Salesforce applications.
• Developed and deployed workflows and approval processes for custom objects for different request types as per the requirement.
• Worked with APIGateWay (middle-ware) team for interacting with external systems.
• Created permission sets to give access to certain users depending on the business criteria.
• Involved in pre-deployment and post-deployment activities during deployment and was part of regression and User Acceptance Testing.
• Responsible for migration of code from sandbox to production environment using Ant tool.

Environment: Salesforce.com, Service Cloud console, Apex classes & triggers, Visual force pages, Apex Data Loader, JSCRIPTS, SOAP and REST based Services, HTML, XML, SOAP UI, Integration toolkit, Microsoft Outlook, Agile Methodology using Jira, and Microsoft VisualStudio2010.

Confidential, Norcross, Atlanta

Salesforce Developer

Responsibilities:

• Designed, developed and deployed Apex Classes, Triggers, and Validation rules for various functional needs in the application.
• Created Custom objects and Lookup relationships associated to Cases.
• Worked on with API callouts to retrieve the data and also update the data back to the Database maintained for the users of Confidential .
• Created Page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, email alerts, field updates to implement business logic.
• Created various Custom Reports for custom objects to give complete detail overview.
• Implemented Test Classes for unit testing.
• Worked with QA to prepare test Cases for testing the functionality of the software.
• Created custom cloning for the record by copying certain field sections of the record and creating as a new record after modifications.
• Expertise in implementation of Zuora Invoice system and their API’s in seamless integration with salesforce.
• In Administrative function, created profiles and implemented Object level, field-level and record-level security.
• Worked on prioritizing the records based on the business requirements.
• Developed and deployed workflows and approval processes for custom objects for different request types as per the requirement.
• Worked with Cast Iron team for interacting with external systems.
• Created permission sets to give access to certain users depending on the business criteria.
• Involved in pre-deployment activities and was part of regressing and UAT.
• Responsible for migration of code from sandbox to production environment.

Environment: Force.com, Apex classes & triggers, visual force pages, Apex Data Loader, JSCRIPTS, HTML, XML, REST, AJAX, SOAP, Microsoft Outlook, Agile Methodology using Pivotal Tracker and MavensMate.

Confidential, Indianapolis, Indiana

Salesforce Developer/Admin

Responsibilities:

• Involved in salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Created various visual force components and controllers.
• Customized the interface with Visual force pages.
• Created apex classes and triggers to implement business requirements.
• Created a custom component where the user can search for the duplicate records of different object type and will be able to merge the conflicting data, and finally achieve the DE duplication of the records
• Worked on Apex Data Loader tool to perform DML operation using CSV files.
• Worked with various Salesforce objects like accounts, contacts, leads, campaigns, reports and opportunities.
• Developed various custom objects, tabs, and validation rules.
• Have been a part of the service cloud team support.
• Implemented groups in salesforce.com for the sales and support according to the requirements of the organization.
• Created page and search layouts to organize fields, custom links, related lists and other record and page components.
• Have been a part of Integration team in Implementing ET application With Salesforce.
• Have been using Salesforce Mobile Outlook Integration Offline Edition
• Created workflows and approvals and actions to automate the approval process.
• Generated reports and report folders to view the progress of the organization.
• Built the role hierarchy system and set up field level security for sensitive data fields in all user categories.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Environment: Salesforce.com, Apex classes & triggers, Visual force pages, Apex Data Loader, JSCRIPTS, SOAP and REST based Services, HTML, XML, AJAX, SOAP UI, Integration toolkit, Microsoft Outlook, Agile Methodology using Jira, Microsoft VisualStudio2010.

Confidential, Shawnee, Kansas

Salesforce Developer /Admin

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Communicating with executive management on project status and overall project progress against the given Confidential .
• Have been a part of Sales cloud team in implementing company Track Inventory and customer management.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Customized the Dashboards to the track usage for productivity and performance of their sales teams.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Environment: Windows XP Pro, Force.com Platform, Salesforce Enterprise Edition, Salesforce.com, Custom/Standard Objects, Custom Tabs, Page Layouts, SOQL/SOSL Queries, Workflow & Approvals, HTML, Web Services, Reports, Force.com Eclipse Plug-in, Force.com data loader, Email Services and Security Controls.

Confidential, NY

Jr.Salesforce Developer/Admin

Responsibilities:

• Worked as enhancement developer and team member, performed the roles of Salesforce Developer and Administrator in the organization
• Responsible for setting up Web service integrations.
• Implemented Inside sales telephonic plug-in application implementation
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of SalesForce.com (SFDC)
• Implemented Apex Data loader “Command Line Interface (CLI)” to automate the data loading process for the sand box refresh activity.
• Designed various Webpages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com S-Objects Used it to read, extract, and load data from comma separated values (CSV) files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic

Environment: Force.com IDE, Apex Classes, Visual Force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro.

Confidential -LAS VEGAS, NV

Java Developer

Responsibilities:

• Involved in business requirement gathering, analyzing the requirement, and documenting the requirements.
• Serve as a consultant in small development department.
• Responsible for enhancements and general support requests on a custom built Executive Information System.
• Used JavaScript for client Validation.
• Developed and implemented different JSP pages for Web development.
• Review use case and design documents.
• Create test case documents.
• Involved in writing SQL queries for data access.
• Develop test and debug Java code and JSP pages.
• Developing dynamic web pages using HTML, CSS and JavaScript and testing them.

Environment: WindowsXP, HTML, DHTML, CSS, JavaScript, Flash, Photoshop, Fireworks, Dreamweaver and SQL Developer.

Confidential

Jr. PL/SQL developer

Responsibilities:

• Actively involved in interacting with front-end Java developers, and gathered User Requirement and Online System Specification.
• Created new logical and physical database design to support multi-year conferences for the tables of employees, histories, skills, experience and payroll.
• Created Database Objects like Tables, Stored Procedures, Views, Triggers, Rules, Defaults, user defined data types and functions in SQL Server.
• Extensively worked with Dynamic SQL, Composite data types & Global Temporary Tables.
• Developed user documentation for all the application modules. Also responsible for writing test plan documents and unit testing for the application modules.
• Created stored procedures and functions to support efficient data storage and manipulation.
• Created/ reallocated database objects on appropriate File groups to ease maintenance and improve data access performance.
• Implemented security by creating User logins, Roles and granting Users access to the database according to their role.
• Used UTL JOB to automate the PLSQL procedures and packages.
• Developed Master Detail reports in Reports 6i to meet the requirements of end users within the system.
• Developed scenarios for Unit, Integration testing to ensure that all the components work correctly when integrated.

Environment: Oracle 9i, SQL Server 2000, Windows 2003, UNIX, SQL, PL/SQL, SQL Loader, Erwin and SQL Navigator.