SUMMARY

• Business Analyst with 11+ years’ experience working in Healthcare, IT Risk and Information Security domains.
• 7 years’ experience in Healthcare Payer domain
• 4 years’ experience in IT Risk and Information Security Domain
• 5 years’ experience working on Agile projects
• Business Process Analysis and Improvement
• Requirement gathering and documentation
• Elicit requirements using interviews, document analysis, story boards, requirement workshops, business process descriptions, scenarios and workflow analysis
• Familiarity with Product development and product management
• Application development and enhancement experience
• Extensive experience with planning documents and creating business process maps
• Usability - focused functional design and testing
• Experience working with Design Experience Architects
• Conducting trainings, gap analysis, writing User Stories, Acceptance Criteria, Test case development, UAT support
• Experience working on projects on ICD 9 and 10 code mapping, Health and Welfare Benefits Administration, Risk Based Authentication, Multi-factor Authentication, Face, Voice and Fingerprint Biometrics, Member Authentication
• Experience in reporting, documentation, presentation, and excel data management
• Strong working knowledge of conducting business and data analysis
• Proven ability to successfully participate on teams to implement business strategies and manage to project budget requirements and business cases
• Process mapping, policy and procedure documentation
• Advanced analytical and problem solving skills, with attention to details
• Effectively balance multiple high volume and complex priorities and meet deadlines
• Flexible and able to adapt and respond to changing situations
• Strong analytical skills with the ability to think creatively and develop new solutions
• Confidential Office Proficiency

TECHNICAL SKILLS

Business Modeling: Rational Rose, MS Visio, iGrafx

Methodologies: Waterfall, Agile

Database: SQL Server, Sybase

Web Technologies: HTML, ASP, ASP.Net, Java

Office Automation: MS Office (Word, PowerPoint, Excel)

PROFESSIONAL EXPERIENCE

Confidential, San Antonio, TX

Lead Business Analyst

Responsibilities:

• Worked with Security Advisors to gather requirements for application development and enhancement of various IT Risk and Information Security projects
• Gathered and documented business requirements for projects on Risk based Authentication, Member Authentication, Biometrics, CSR Authentication, RSA assessment
• Researched and documented business process maps using IBM’s iGrafx tool
• Worked with experience design architects and participated in designing solutions
• Worked on member facing applications to implement Risk based solutions, Biometrics, enhancing logon method, strengthening MSR portal, refactoring member logon, member authentication
• Worked on Agile projects and assisted scrum master in several projects
• Created user stories for Business and IT team members
• Set up IBM’s RTC tool used for managing stories digitally
• Performed gap analysis
• Assisted with user testing of systems (User Acceptance Testing), developing and maintaining quality procedures, and ensuring that appropriate documentation is in place

Confidential, Dallas, TX

Senior Business Analyst

Responsibilities:

• Performed data analysis, data modeling and validated data extracts.
• Performed data mapping and data analysis on legacy Individual market plans and Individual market QHP plans listed on Public and Private Healthcare exchange.
• Created templates for data load in a format understood by the DBA to load in database.
• Involved in extensive data validation by writing several SQL queries and Involved in back-end testing and worked with data quality issues.
• Acted as liaison between customers and the technical team to facilitate coordination.
• Developed the test plans and test cases for GUI, Functionality Testing, System Testing and User Acceptance Testing.
• Tested web service interface using SOAP UI.
• Created Data mapping document to map the benefits and services of the Individual plan benefits from different systems.
• Responsible for overall mapping and analysis of all plan and product level data that needed to be migrated from subsidiary companies database to customer database.

Confidential

Senior Business Analyst

Responsibilities:

• Requirements gathering and documenting business and functional requirements
• Part of the product development team who developed HCL’s proprietary product iCRM
• (ICD 9 to 10 crosswalk and reimbursement mapping tool for Healthcare Payers)
• Worked with domain SME’s to create process maps using MS Visio
• Part of the solutions team. Worked with the domain experts and SME's on the ICD 9 to 10 crosswalk and reimbursement mapping tool for the US Healthcare Payers to create a HCL proprietary tool
• Participated in detailed reviews of product Impact Analysis to ensure the features being developed matches the product requirements
• Participated in the analysis and resolution of IT and Business issues
• Acted as liaison between customers and the technical team to facilitate coordination
• Responsible for program design and modifications, test planning, and Documentation
• Worked with the Sales team in sales strategies and gave product demos to prospects and performed Proof of Concept (PoC)
• Trained new joiners and clients on the iCRM tool
• Assisted in documenting training/help manual for the iCRM tool

Confidential

Business Analyst

Responsibilities:

• Worked closely with US Health and Welfare Benefits Consultants to ensure tasks associated with technical issues (including systems, legislative, and operations control) are performed in a timely and accurate manner.
• Assisted in the definition, development and maintenance of project and system requirements, technical specifications, and test plans.
• Wrote Functional and Test Specifications and coordinating with the Development and Testing teams to translate the Business requirements into technical solutions.
• Automated some of the manual and time consuming processes.
• Trained juniors and new hires on the application and domain.
• Wrote SQL queries to retrieve/manage data, and prepare/edit jobs to analyze data.
• Assisted with user testing of systems (User Acceptance Testing), developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.

Confidential

Business Analyst

Responsibilities:

• Requirements gathering and documentation
• Performed business research, market research and branding strategies
• Created questionnaires and conducted surveys for quantitative research
• Interviewed CXO level executives and performed field research
• Collated data from research and surveys and prepared reports and presentations to clients

Confidential

Consultant

Responsibilities:

• Involved in all phases of SDLC.
• Involved in Requirement Analysis, Prototype Designing of the Control Panel, Documenting High Level Design, Low Level Design, Coding, Unit Test Specification preparation, Testing and Deployment.
• Software development using SQL server and ASP.Net technologies