SUMMARY

• Proficient Business Analyst with 8+ years of varied experience in Finance, E - commerce, Banking and Insurance domains with 3+ years of experience as a Scrum Master in Insurance Claims and Wealth Management.
• Good Knowledge in implementation of and expected deliverables of Agile-Scrum (SAFe), Kanban and Waterfall Methodologies including change management throughout the Software Development Life Cycle of the project.
• Good understanding of OOPS concepts and Object Oriented Analysis and Design (OOAD).
• Experienced with Ciboodle CRM software as part of the design, development and implementation process.
• Knowledge of Six Sigma and CMMI techniques for Business process improvement.
• Experienced in ETL and Data Warehousing techniques of extracting data from various OLTP servers and loading the data in transformed format in data warehouses. Good knowledge in using SPSS.
• Well versed with concepts of 3-tier architecture and multi tier architecture, which includes Presentation layer (UI components), Business logic layer, and data layer.
• Proficient in tightly coupled architecture, loosely coupled architecture including SOA, web services and web methods.
• Strong understanding of web servers, including IIS and also knowledge of ASP, JSP.
• Understanding of WTX to process large volumes of data efficiently and aggregate disparate data.
• Good Knowledge of various Modeling tools, ETL tools, BI tools, Project Management tools. Expert level skill in VISIO, MS Excel, PowerPoint, Access, Word and MS Project.
• Excellent in written and oral communication, possess analytical and problem resolution skills, leadership skills, and strategic management skills.
• Ability to handle multiple priorities, adapt to changing business needs and handle complex issues.
• Interacted with the Stakeholders, End Users to understand and gather stakeholder requirements and create the Business Requirements Document (BRD), Functional Requirement Document (FRD) and System Requirement Specification Document (SRS) and communicate it to the entire team involved.
• Conducted JADsession and requirements review meetings with all functional groups and participated in industry events.
• Experienced in Use Case Analysis, creating Key performance indicators (KPI), Enterprise Risk Management, and Business Continuity Planning (BCP).
• Well versed with Business Process Model and Notation (BPMN) and Competent in creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams, ER diagrams and Sequence Diagrams. Expertise in creating mock - up screens and wire frames.
• Traced and informed business requirement changes throughout the lifecycle of the project using various tools while maintaining customer needs and maintain a Requirements Traceability matrix (RTM) to keep the stakeholders informed of the progress of the project.
• Involved in documentation of the Test Plans, Test Procedures and Test Execution, including documentation of Test Plans and Test Scenarios for data validation (client and server side) to perform Unit, Integration, Regression, Black box, Performance, Load and User Acceptance Testing (UAT).
• Strong project management skills including planning, scheduling, monitoring and budgeting with experience in requirement gathering, gap analysis, risk analysis, effort estimation, capacity etc.
• Facilitated daily stand up meetings and removed impediments affecting team performance. Facilitated all Scrum ceremonies and worked with the Product Owner to prioritize Product Backlog.
• Competent in writing user stories, which are independent, testable and measurable. Also helped teams in error handling and discrepancy management.
• Targeted to increase velocity every sprint and created sprint burn down charts using various tools to forecast the velocity of future sprints.
• Planned release backlogs for effective management of sprint backlog.
• Experienced with Finance, Insurance, E-commerce and Banking Sectors.
• Knowledge of Equities, Fixed Income (Bonds, Convertibles, MBS, ABS, T-Notes, T-Bonds, TIPS, Inflation-indexed Bonds), with experience in identifying and documenting detailed business requirements pertaining to P&C Insurance, Portfolio Management, and Wealth Management.
• Well acquainted with various financial compliances like Dodd Frank act, SOX act, Basel III, etc.
• Good knowledge in Corporate Finance, Investment Banking, Credit Risk, Asset Management, Wealth Management, Margin Accounts, Risk Management, Investment Products.
• Understanding of SWIFT, various Valuation methods, Asset Allocation Techniques, Top-Down and Bottom-Up Analysis.

TECHNICAL SKILLS

Business Modeling Tools: UML Modeling using Rational Rose, UML, MS Visio, Balsamiq

SDLC Methodologies: Waterfall, Agile-scrum, Waterfall-scrum, Agile

Business Skills: Change Management, Impact Analysis, RAD, JAD Sessions, Data analysis, SWOT analysis

Requirement Management: Rational Requisite Pro, MS Word, JIRA, Version One, HP ALM V 11

PM Tools: MS Project, SharePoint (2007,2013), Primavera 6, Costpoint

Testing Tools: HP Quality Center v10.0, HP ALM V11.5, Quality Center (Test Director) v7.0, Load Runner

Statistics: Financial Data Modeling and Analysis, UAT, Regression and Risk analysis

ETL Tools: Informatica v 7,Informatica v 9.2, SSIS

Reporting tools: Tableau, Tableau Desktop 8.2, Cognos v8, IBM RTC, MS Visio, MS Excel, SSRS, MS Word, MS PowerPoint, MS Access, MS SharePoint

Languages: HTML5, CSS3, XML, PL SQL, SQL, Transact SQL

Databases: MY SQL, Microsoft SQL, Oracle 11g

PROFESSIONAL EXPERIENCE

Confidential, NYC, NY

SCRUM MASTER/BUSINESS ANALYST

Responsibilities:

• Used BPMN to display Business and process flows for the project. Organized requirements into high level Use Cases and low level Use Case Specifications and modeled them into UC, Activity and Sequence Diagrams using MS Visio.
• Extensively performed GAP analysis in the project, as there were numerous, ‘AS - IS’ and ‘To - Be’ conditions.
• Assessed business priorities, and advised business units on risks and Cost-Benefit analysis.
• Used Use Case diagrams during analysis to capture the requirements diagrams and Sequence diagrams so that the development team and other stakeholders can understand the business process.
• Conducted JAD sessions and Participated in the development of project plans, assessing business processes.
• Involved in interpreting the data, analyzing the results using statistical tool (SPSS) and provide ongoing reports.
• Managed the IAM for practice management features and performed User Acceptance Testing (UAT) and documentation of test cases for Identity and access management.
• Created SLA for communication among various platforms and implemented it using XML spy.
• Designed and implemented AD-hoc SQL queries to extract data from different databases for timely reporting, Data Analysis and Validation.
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Facilitated the Scrum meetings and solved impediments affecting the team performance. Used JIRA to keep all the team members updated on all aspects/priorities during sprint cycles.
• Organized and conducted product-planning meetings, sprint planning meetings, mid-week meetings.
• Attended daily defect Scrum meeting in order to identify the defects encountered in the current release and worked with the development team for resolution. Assisted other projects following Kanban with the expected deliverables.
• Involved in implementation of SAFe environment, change control and change management and ensured that changes during the project lifecycle are introduced in a coordinated manner.
• Extensively involved in data modeling and worked with business users and IT to develop system solutions.
• Utilized Informatica to Extract, Transform and Load (ETL) claims data for stage 2 of the project (Business Intelligence and reporting).
• Helped in Implementing policies and procedures relating to an employee’s wellness management.

Environment: Agile-Scrum, MS Office Suite, MS Access, UML, MS Visio, SQL, Informatica, JIRA, Tableau

Confidential, OAKS, PA

SCRUM MASTER/BUSINESS ANALYST

Responsibilities:

• Gathered functional and non-functional requirements in collaboration with end clients and internal project managers and created the BRD and SRS
• Provided qualitative and quantitative data analysis and reporting of patterns, insights and trends to decision makers. Provided feasibility analysis for the project.
• Conducted presentations to management on project updates, project cycle, and expected results.
• Created process flows and conducted walk-through of the process flows for the vendor’s team and the client’s team.
• Successfully executed the BA process such as Entity Relationship diagram, Gap analysis, and Process evaluation.
• Created lucid UI mockups, wireframes emphasizing on the UI components and detailed workflows using MS Visio.
• Used Rally to keep all the team members updated on all aspects/priorities and user stories during sprint cycles.
• Documented user stories and worked alongside the PO for release planning and prioritizing stories in product backlog.
• Utilized SharePoint 2013 as an administrator for document management, version control and creating team dashboards on the team site.
• Developed test requirements by decomposing the functional requirements.
• Created a WBS for the project by integrating the features of both Waterfall and Agile Scrum Framework.
• Assisted testing teams in functional, regression, black box and user acceptance testing along with error handling management.
• Assisted QA in generating test scripts and Test Cases and drafted high-level Test Plan with assistance of QA lead to define a roadmap for testing at different phases.
• Worked with web services for cross platform communication and defined business rules for client side and server side validation.
• Co-ordinated with middle layer team and database team for business logic and user access.
• Performed user acceptance testing (UAT) to validate user requirements and expectations.
• Helped analytics team to understand the reporting and integration functionalities of SAS for Predictive Modeling and Tableau for Data Modeling, Visualization and BI.
• Defined data elements of the reports, data mapping, and report layout with Cognos 8 BI Suite like Query Studio and Report Studio.
• Analyzed the existing reports of the reporting system in the database. Checked the consistency of the data after ETL process using SQL queries.
• Created custom views for IAM to limit access to information in a cube to members of a given user class.
• Followed (Master Data Management) to ensure uniformity, accuracy, stewardship, semantic consistency and accountability of the enterprise's official shared master data assets.

Environment: Waterfall-Scrum, MS Visio, MS Access, HP ALM, SAS, Tableau, Oracle Database, SharePoint, HTML, SQL, Toad, IBM Cognos.

Confidential, COLUMBUS, OH

SR. BUSINESS ANALYST

Responsibilities:

• Collaborated with the SME and interviewed the stakeholders to understand the As-Is and To-Be state of the project to perform GAP Analysis.
• Conducted several JAD sessions and requirement workshops with the system architects, business users and development team.
• Created detailed business scenarios and writing master use cases, which covered step-by-step process of interaction between user and system.
• Acted as a PM by authoring the Project Standards, Project Charter artifact, defining Project Scope and maintaining the triple constraints.
• Acquired data from primary or secondary data sources and maintain databases/data systems.
• Developed Business Flow diagrams applying BPMN techniques, Entity Relationship diagrams and Sequence diagrams using MS Visio so development team and other stakeholders could understand business process.
• Created static and dynamic prototypes using HTML and CSS for better visualization and understanding of the software solution. Also created wireframes usingAxure based on collaboration with use cases and Visio flows.
• Worked in the Ciboodle environment with colleagues and across teams to design and implement service calls to/from front end and back end applications for customer claim processing, billing, identity management and fulfillment transactions.
• Conducted workshops to understand requirements for Data Warehouse design. Conducted client side validation to study ETL (Extract Transform and Load) operations on database.
• Extensively used SQL scripts/queries for data verification and Toad for object comparison at the backend. Worked to regulate flexibility of the application’s features during development to help in customization of the product onsite at the client organization.
• Utilized Informatica to ETL data for business intelligence and reporting. Used Tableau as the reporting tool.
• Participated in mapping documents for transferring data from source to target.
• Assisted QA team in conducting User Acceptance Testing (UAT) and documentation of test cases.
• Organized, documented and tracked changes and defects in HP ALM.
• Expertise in interacting with the client and the IT Department and thus acted as a facilitator between both the parties.

Environment: Waterfall, Agile, MS Visio, HP ALM, Rally, Informatica, Tableau, MS Access, SharePoint, SPSS, Ciboodle

Confidential, MICHIGAN, MN

BUSINESS SYSTEM ANALYST

Responsibilities:

• Supported tactical and strategic goals of the IT Production Support Team. Ensured compliance with structured Project Delivery Process.
• Extensively gathered Business/Functional requirements, created Use Cases, designed UML diagrams such as Activity, Class, and Sequence diagrams, in addition to creating Business Artifacts
• Created “As is” and “To Be” diagram and Swimlane Diagrams in order to understand the current system and conducted GAP analysis to accomplish the end system needs.
• Conducted JAD sessions in order to understand the business process and sent the Minutes of Meetings to the attendees.
• Documented all the project change request documents (PCR) and updated them accordingly.
• Utilized SharePoint tool effective document management and creating dashboards for the team.
• Implemented Ciboodle while working with business partners and technical architecture team to design and implement effective workflow for call center transactions; analyzed business process to design efficient processing and implement accordingly.
• Worked on organizations data processing for improving database for storing user files.
• Performed user acceptance testing (UAT) to validate user requirements and expectations.
• Created UI screens to illustrate the requirements and aligned them around the project scope using MS Visio.
• Assisted architect in selection of PK, CK and SK for developing of star schema. Involved in development of fact tables and establishing relationships using dimension modeling as basis for designing data warehouse.
• Extensively used SQL scripts/queries for data verification at the backend. Worked to regulate flexibility of the application’s features during development to help in customization of the product onsite at the client organization

Environment: MS SharePoint, UML, SQL, MS Office suite, Waterfall-Agile, MS Visio, MS Project, Informatica, Ciboodle

Confidential

BUSINESS ANALYST

Responsibilities:

• Analyzed and optimized the existing business processes using the conceptual modeling methods and documented the business process. Conducted requirement workshops with key business users to make them understand the project scope and deliverables and to check the feasibility of the project.
• Created the Functional Requirement Document (FRD) and System Requirement Specification Document (SRS).
• Analyzed and translated business requirements into system specifications utilizing UML diagrams.
• Incorporated UI and UX requirements from FRD by creating GUI mock-ups using MS Visio.
• Conducted walkthrough session with business end users, stakeholders, SME, project manager to discuss and resolve various issues.
• Experienced in FX (Foreign Exchange) processes, related applications based on technologies such as SWIFT. Also involved in applications for trade processing and Fund reconciliation.
• Extensively worked on Data Analysis and created tables comprising the aspects of Disintegration, Hardness, Friability and Dimensional analysis etc.
• Responsibilities involved importing, cleaning, transforming and validating data with the purpose of understanding or making decisions.
• Created Use case diagrams and activity diagrams using UML for designer and developer to describe whole scenarios using ERwin.
• Trained business end users for new functionality of application.

Environment: MS Access, MS Excel, MS Word, Agile, Requisite Pro, MS Project, MS Visio, Outlook, Microsoft Visual studio

Confidential

JR. BUSINESS ANALYST

Responsibilities:

• Participated for the creation ofBusiness Process Workflow Diagramswith Stakeholders.
• Conducted meetings with business users andSMEsto identify and gather various functional and non-functional requirements.
• UtilizedRational Unified Process (RUP)to configure and develop process, standards, and procedures to create a Business requirement Document (BRD) and SRS.
• ConductedGAP analysis and assessed As-Is websitefor the new enhancements.
• Performed SWOT Analysis and assessed the different reports that are being presented to clients to accommodate their requirements.
• Created artifacts such asUse Cases and Sequence Diagramsusing MS Visio.
• Understand the various stages of claim life cycle and utilize the knowledge in meeting client’s goals. ConductedJADsessions during the various stages of upgrading the matching system and discuss the current systempreference.
• Developed Requirements Tractability Matrix (RTM) using MS excel to trace each software design requirement to test case.

Environment: RUP, Agile, UML, MS Visio, MS Excel, HP QC SharePoint, SQL