SUMMARY

• 9.2 years of experience as Business Analyst in diverse industries and cultures.
• Self - Starter, analytical and innovative Business Analyst with proven experience in Retail, Finance, Insurance, Mortgage, Retail and Business Banking domain.
• Provide Business Analysis Training.
• Comprehensive knowledge of Software Development Life Cycle (SDLC), having thorough understanding of different methodologies including Waterfall, Rational Unified Process (RUP), Lean (Six Sigma), Rapid Application Development (RAD), Agile and Cleanroom.
• Comprehensive knowledge of business processes in Facilities Project Management and Operations Management.
• Extensive experience working closely with project Stakeholders, SMEs and Users to understand requirements, analyze and create specifications for new applications along with re-engineering existing applications.
• Adept at creating and transforming business requirements into business models using UML diagrams - Use Case, Sequence, Activity, Data Flow and Process diagrams using tools like MS Visio and Rational Rose.
• Excellent writing and analytical skills in preparing request for proposals (RFP), project plans, business requirements, system requirements and test plans.
• Extensive experience in communicating effectively with senior management personnel and cross functional teams.
• Excellent facilitation skills in conducting walkthroughs, surveys, interviews, brainstorming, Joint Application Development (JAD) and Joint Requirements Planning (JRP) sessions.
• Strong experience in conducting UAT and documentation of test plan.
• Experience with creating User manuals and User guides.
• Exceptional problem solving skills, decision making capability, analytical, confident with excellent communication and interpersonal skills.
• Excellent track record for meeting deadlines and submitting deliverables on time.
• Possess strong theoretical and practical knowledge in the fields of Supply Chain Management, Management Information Systems, Operations Management, and Finance Management.

TECHNICAL SKILLS

Operating Systems: MS Windows95/98/2000/XP/NT 4.0/Windows 7 Mac OS

Databases: SQL Server 2005/2008, Oracle SQL, MS Access 2000/03/07

Business Modeling / UML: Rational Rose 2003/07, StarUML, MS Tools including Visio

Requirement Management: Rational RequisitePro, Telelogic DOORS

Repository Management: Rational ClearCase, MS Visual SourceSafe

Change Management: Rational ClearQuest

Quality Assurance: Quality Center, QTP

Project Management: MS Project, Primavera SureTrak

PROFESSIONAL EXPERIENCE

Lead Business Analyst

Confidential, Minneapolis, MN

Responsibilities:

• Conduct requirements gathering workshops, interviews, surveys, and site visits involving all the Corporate (Store Communications) users, Region Managers, Zone Managers, District Managers, Store Managers and Department Manager groups.
• Created multiple Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), Functional Specification Documents (FSDs), use cases, Requirement Traceability Matrices etc.
• Created project plans, kept track of the project through project management skills and used MS Project to manage schedules, deadlines, and resources and collaborate on the project.
• Facilitating the JAD/JRP sessions to provide the overview of the current system and proposed project scope and constraints.
• Designed and developed project document templates based on SDLC methodology.
• Translated business requirements into Design Documents for functional coding.
• Performed a liaison role between various teams within the organization to translate the business needs into technical and functional requirements.
• Played a key role in the planning, testing, and implementation of the system, enhancements and conversions.
• Experience in scheduling, estimating, project planning and presentations.
• Involved in Unit, performance, Regression and integration testing of the application and prepared required documentation.
• Conducted User Acceptance Testing (UAT) to make sure that all the business requirements were catered to the application.
• Conducted walkthroughs with the end users and stakeholders to gather the modification requests to change or upgrade the business specifications for the product and ensure that the developers were updated.
• Designed and Developed use case diagrams, activity diagrams and sequence diagrams.
• Documented all the discussions and tracked the changes maintaining the versions of document.
• Ensured all applications were tested for functionality and were adequately controlled in production.
• Facilitated weekly meetings with the review teams to constantly improve the QA process for the application development.
• Lead business initiatives including brainstorming on new functionality for current systems.
• Performed GAP analysis involving the current state and proposed state, and SQL queries for testing and report/data validation.

Environment: Java, JSP, Ajax, MySQL, Apache Tomcat, MS Office, Windows XP, 7.

Sr. Business Analyst

Confidential, Columbus, OH

Responsibilities:

• Elicited requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Created Request for Proposals (RFP) for the FICO Blaze Advisor Rules Decisioning Engine project to facilitate responses from multiple vendors.
• Critically evaluated information gathered from multiple sources, reconciled conflicts, decomposed high-level information into details and distinguished user requests from the underlying true needs.
• Proactively communicated and collaborated with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (Functional requirements (Business Requirements Document), Use Cases, GUI, Screen and Interface designs)
• Utilized my experience in using enterprise-wide requirements definition and management systems and methodologies required.
• Successfully engaged in multiple initiatives simultaneously.
• Worked independently with users to define concepts under the direction of project managers.
• Served as the conduit between the customer community (internal and external customers) and the software development team.
• Developed requirements specifications according to standard templates, using natural language.
• Responsible for the creation of the User Interface Design, UML Modeling, Supplementary Specification, and Traceability Matrix.
• Created Scope documents, BRDs and SRDs.
• Assisted in testing, training and implementation of applications.
• Worked independently within set guidelines, formulated and defined system scope and objective based on user needs and thorough understanding of business processes
• Interviewed several different Business Units to determine various requirements
• Created Process Flow diagrams.
• Responsible for sharing and maintaining deliverables on Share point to allow cross functional teams to have more visibility on the project.

Environment: MS Office Suite, FICO Blaze Advisor Rules Decisioning Engine, V7 Mainframe.

Sr. Business Analyst

Confidential, Jackson, MI

Responsibilities:

• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD (Object oriented Design) using UML and Visio. Prepared the questionnaires to users and created various templates for dimensions and facts.
• Assisted with user testing of systems, developed and maintained quality procedures, and ensured that appropriate documentation was in place.
• Responsible for identifying and documenting business rules and creating detailed Use Cases.
• Developed test plans, test conditions and test cases to be used in testing based on business requirements, technical specifications and product knowledge.
• Conducted Joint Application Development (JAD) sessions and interviewed Subject Matter Experts (SMEs) on regular basis.
• Conducted workflow, process diagram and GAP analysis to derive requirements for existing systems and enhancements.
• Conducted User Acceptance Testing (UAT).
• Participated in Design and high level modeling of data warehouse and data mart objects, related to the BI environment.
• Translated business requirements into Design Documents for functional coding.
• Worked with production staff to identify and map detailed current processes, identify gaps and failure points, perform root cause analysis and develop functional requirements that supported overall strategy, goals and objectives in the data warehouse..
• Prepared the Operational documents &Trouble shooting documents as per production requirements.

Environment: MS Office, MS Visio, Windows XP, Microsoft.Net, SQL Server 2005.

Business Analyst

Confidential, McLean, VA

Responsibilities:

• Responsible for Complete Data Migration from an existing Legacy System called LASER to the Current system (SIR).
• Developed interfaces for MBS pool integration.
• Created BRDs for a flexible Mortgage and Loan processing application by extensive interaction with external consultants.
• Responsible for creating and maintaining a Logical Data Model, based on the existing Physical Data Model.
• Updated the business rule book and book of business procedures.
• Led a team for Conversion of Data from a Mainframe DB to an Oracle DB.
• Assisted in the Design of sub systems using Object Oriented design principles.
• Participated in SOX reviews.
• Wrote report specifications for various reports using Crystal (Including mapping).
• Used XML and UML in creating functional requirements and design documents.
• Prepared in depth mapping spreadsheets with Confidential to Source mappings for over 50 tables in the Oracle DB.
• Conducted extensive research in identifying the causes for incorrect results by querying using SQL.
• Responsible for taking all enhancements to CCB using Clearquest.
• Presented all enhancements to top management as part of the CCB process.
• Performed as a designated POC for Conversion and Pool Setup - As POC I used to service Business, Dev and Test.
• Participated in UAT trials for Conversion, Pool Setup and Interfaces - responsible for validation of UAT and Parallel scenarios.
• Wrote requirements for existing and new interfaces between the proposed new system and the legacy system
• Involved in creating use cases and requirements documents for MBS and Cash Loan pool processing
• Prepared test scenarios for Conversion and Pool Setup System Test
• Conducted an extensive Path Analysis for both Conversion and Pool Setup with both positive and negative scenarios.
• Used Quality Center and DOORS to manage the Test effort.

Environment: Ab Initio, Oracle SQL, Mercury Quality Center, Crystal Reports 10.0/9.0/8.5 XP

Jr. Business Analyst

Confidential

Responsibilities:

• Gather requirements from the business team, IT team, end users (both internal and external) using interviews, survey questionnaires, feedback questionnaires, on site visits and requirement gathering meetings.
• Created and maintained complete development plans that included functional specifications, internal and external workflow, mitigation and risk assessment, requirements engineering, and Use Case modeling.
• Conducted meetings and reviewed documents with the concerned teams.
• Conducting Data Analysis to identify critical areas for testing
• Conducted User Acceptance Testing (UAT) to make sure that all the business requirements were catered to the application.
• Conducted walkthroughs with the end users and stakeholders to gather the modification requests to change or upgrade the businessspecifications for the product and ensure that the developers were updated.
• Designed and Developed use case diagrams, activity diagrams and sequence diagrams.
• Documented all the discussions and tracked the changes maintaining the versions of document.
• Ensured all applications were tested for functionality and were adequately controlled in production.
• Lead business initiatives including brainstorming on new functionality for current systems.