SUMMARY

• Versatile Business Analyst /Business System Analyst with over 5 years of diverse experience spanning across business analysis, systems analysis and quality analysis in development primarily on healthcare domain.
• Experienced in working with SDLC methodology and project life cycle. Strong knowledge of software methodologies such as Waterfall, Agile, RAD and RUP.
• Expertise in preparing Functional Requirement Documents (FRD) and Business Requirements Document (BRD) and graphical depictions of use cases including state diagrams, activity diagrams, sequence diagrams, use case diagrams, component - based diagrams, collateral diagrams, and business workflows.
• Proficient in interacting with business users and other clients to identify business needs and requirements.
• Experienced in designing and developing test strategy, test plan, test cases and generating test reports.
• Organized meetings with stakeholders to identify their needs and problems so as to be able to resolve issues and develop a better methodology to ensure an accurate and desired solution.
• Acted as a liaison between the business and development teams for requirements.
• Proficient in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.
• Extensively used tools such as Rational Rose, Rational Requisite Pro, UML, MS Visio, MS Project, MS Office, MS Access
• Experience in creating UML diagrams like Activity Diagrams, Use case diagrams, Sequence diagrams, Deployment diagrams and Class diagrams.
• Developed Test plans, Test scenarios and Test scripts for manual as well as automated testing for various applications to ensure proper business compliance.
• Effectively conducted and managed JAD sessions.
• Extremely well versed in performing User Acceptance Testing (UAT), SWOT analysis, Cost benefit analysis and ROI analysis.
• Proficient in the different stages of the Software testing life cycle, from the conception of the Test plan and Test cases to the UAT testing phase.
• Experienced in creating Traceability matrixes to better manage the requirement gathering process and keeping track of the milestones.
• Involved in project implementation, training and maintenance. Extensive experience working with and managing a wide variety of business and technology groups such as developers, QA analysts, data architects, project managers.
• Excellent written, organization, interpersonal, communication and presentation skills with the ability to communicate appropriately in business and technical situations Confidential all levels.

TECHNICAL SKILLS

Methodologies: SDLC, RUP, UML, JAD, RAD, Waterfall, Agile

Testing Tools: Rational Enterprise Suite, Quality Center, Quick Test Professional, Mercury Interactive Test Suite (Test Director, Win Runner, Load Runner)

Change Management Tools: Rational Clear Quest

Business Modeling Tools: Rational Rose, MS Visio, Rational Requisite Pro

Version Control Systems: Rational Clear Case

Project Management: MS Project, MS Office

Databases: PL/SQL, SQL, MS Access, Oracle

Web Technologies: MS FrontPage, HTML, DHTML, Java, C, C++

Operating Systems: Windows Me/XP/Vista, MAC, UNIX, LINUX, DOS

Packages: Microsoft Word/ PowerPoint/ Excel/ Project/ Visio, Adobe Photoshop, AutoCAD, HMI builder (Honeywell Systems), Minitab, Eclipse, Oracle sql developer, Business Objects.

PROFESSIONAL EXPERIENCE

Confidential, Pleasanton CA

Business Analyst

Responsibilities:

• Interviewed business area experts, asking detailed questions and carefully recording the requirements that can be reviewed and understood by both business and technical people
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and information needs and ensure that critical requirements are not missed
• Analyzed and enhanced the existing business process for the call center application project
• Conducted JAD sessions and GAP analysis to understand what is missing, develop solution that meets the business requirements and resolve issues
• Documented Test Plans that contains test scripts, test cases, test data and expected results for the User Acceptance testing (UAT)
• Wrote functional and GUI test cases for sanity and regression testing for client, web and Citrix based environment
• Wrote business case to introduce automation into the project
• Defects and enhancements were documented and regressed after every release
• Frequent meeting with the project manager to discuss test metrics and test schedule
• Wrote SQL queries for data validation.
• Maintained the bug reports for internal evaluation of the product using Test Director
• Performed sanity, integration, system and regression testing after every release for client and web release

Environment: Remedy 6, J2EE, Web Logic, Java Servlet, UNIX, Shell Scripting, Microsoft Visio 2003, MS Office 2003, Business Object 5.0 and XI, Crystal Report, Star Team, Test Director 8.0, VSS 6

Confidential, Rancho Cucamonga, CA

Business Analyst/Application Developer

Responsibilities:

• Coordinated the resolution fix of the issue log of the EWCP (E-One Warranty Claims Processing) application, which is in the UAT phase of the project.
• EWCP is an Automotive Warranty Claims processing system/application designed for E-One that allows dealers and manufacturers to submit claims in order for manufacturers to approve replacement of damaged/faulty car parts.
• Adopting an agile development Scrum methodology to develop this application, the software uses high-end spring and hibernate Java frameworks to publish and display the application using XML, and connect to the database using an object-relational mapping.
• Used PL/SQL for effective querying of the database to extract valuable information for back-end connectivity.

Confidential, Gardena, CA

Business Analyst

Responsibilities:

• Worked on a name change project the company was going under.
• Gathered requirements and analyzed those requirements for feasibility.
• Drew organization structure in Microsoft Visio and drafted a project plan in Microsoft Project for the project as part of the project team.
• Finalized the architectures to be used for the project.
• Liaised between the intra-department stakeholders including the legal, financial, and administrative and IT departments.
• Organized, coordinated, and facilitated status meeting, migration update meetings and prepared meeting minutes. Coordinated and facilitate conference calls.
• Prepared UML diagrams in Microsoft Visio to understand various use-cases.
• Following up with stakeholders for updates on the project and track project activity.

Confidential, West Springfield, MA

Business Analyst

Responsibilities:

• Developed various forms and reports by gathering data from external agencies.
• Gathered all the input/output data and modeled the credit data using the Rational Rose suite.
• Worked collectively with all team members to define the system objectives and identify constraints for the system.
• Met with all the requirements of the client’s development standards and guidelines when creating the application forms and reports.
• Reviewed loan applications and analyzed data required to process loan documents and performed validation to ensure loan documents are transmitted to appropriate departments.
• Created Test Plans and Test Cases for GUI and database testing by analyzing the Business requirements specification document.
• Was instrumental in creating the Business requirements specification document.
• Conducted various meeting and user interviews including JAD sessions to fit all the needs of the clients’ business processes.
• Worked closely with data administrators and project design team and acted as the liaison between the business (Fixed Income- General Ledger) and the technology area to implement software upgrades, create new reports, document business use cases, conduct user acceptance testing, and design future enhancements.
• Designed Business Process Model (Activity diagrams, Sequence diagrams and Collaboration diagrams).
• Conducted training sessions for various team members as well as underwriters and other users to help them get a better understanding of the project.
• Assisted in performing data mining of customer databases, to analyze key business issues
• Provided hands-on project schedule management using MS Project during the various stages of the project.
• Responsible for creating and maintaining documentation related to the project including scope document, vision document, functional specification document, defect status report, risk analysis document, mitigation plans, supplementary requirements specification document and impact analysis document.

Environment: Agile Methodology, MS Office Suite, MS-Project, Windows 2000.

Confidential

Business Analyst

Responsibilities:

• Interacted with the customers and stakeholders to gather user requirements and their expectations from the products.
• Analyzed Business Requirements and developing System Requirement Specifications.
• Prepared BRD and converted it to FRS and SRS as per requirement.
• Prioritized the product backlogs and features.
• Evaluated the usability with the end users.
• Analyzed the implication of the process flows.
• Worked closely with stakeholders, developers and testers for the feasibility of the product.
• Created the activity diagrams and use case diagrams.
• Created workflow module for the process of the application.
• Implemented versioning of the data for the up to date records.
• Extensively used MySql for data retrieving.
• Assisted in change managements where necessary.
• Conducted agile sessions with the stakeholders.

Environment: - Agile, Microsoft Word, Microsoft Excel, MySql, Microsoft XP, MS Project, MS Visio 2007, Adobe Photoshop

Confidential

Application Developer

Responsibilities:

• Worked in team of 5 creating a WAP portal using ASP.NET and XML, whereby a user could access, download and save data (Wallpapers, screensavers, ringtones) from Confidential 's website using a GPRS-enabled mobile handset.
• Billing Integration with Mobile service providers like Confidential, Loop mobile, Airtel, etc.
• Responsible for developing and integrating Web/WAP portal, content and applications on Mobile Wireless Platform, for regional countries.
• Coordinated with the team responsible for back-end integration (MS Access and MySql) on a regular basis to maintain standardization.
• To carry out hands-on daily operations, maintenance and technical support tasks on the relevant Mobile Wireless Platform components to ensure the availability, usability (ease of use) of the services
• Participates in coordinating efforts with regional development teams.
• Recommended actions or decisions that would ensure that services met standards for availability, usability (ease of use) and profitability, which included product enhancements and customization.
• Coordinated with regional specialists for product & service track initiatives. This included sharing of information, experiences, and best practices.

Environment: - Agile, HTML, XML, ASP.NET, Microsoft Access, Microsoft Visio, Microsoft Word, Microsoft Excel, MySql, Microsoft XP