SUMMARY

• Over 7 years of IT experience with 4+ years in Salesforce.com CRM and force.com platform both as Administrator and Developer.
• Experience in Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com.
• Implementation and Integration experience on Salesforce.com using Apex Language (Classes, Controller and Triggers), Visual force Pages, Custom Tabs, Custom Objects, S - Controls, Reports, Analytic Snapshots and Dashboards.
• Proficiency in SFDC Administrator tasks like creating Users, Roles, Profiles, Page Layouts, Email Services, Approvals, Workflows, Validation Rules.
• Good knowledge on Apex development in creating Objects, Triggers, Classes, S-Controls, Standard Controllers, Custom Controllers, Controller Extensions, Force.com API, SOQL and SOSL.
• Experience in working with salesforce.com sandbox and production environments, also with Eclipse IDE force.com plug-in extensions in developing apex classes and triggers.
• Good understanding with Client/Server architecture, Object- Oriented design (OOD) techniques and web application design.
• Experienced with Apex Test Class for SFDC Testing and with Service Cloud for developing live agent web agent.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL and SOAP.
• Proficiency in Object Oriented Languages like C++, C# and Java technologies.
• Possess strong communication, inter-personal skills and analytical skills with ability to work well in a dynamic team environment.
• Energetic team player, problem solver, self sufficient, flexible, multi-tasking capabilities and hands-on leader with exceptional presentation and organizational Skills.

TECHNICAL SKILLS

Salesforce.com: Apex classes, Apex Trigger, Visual Force Pages/ Components, SOQL, SOSL, Force.com, Web Services API, Force.com IDE for Eclipse, Service Cloud, Email template, Formula, Reports, Dashboards Validation rules, Workflow and approvals, App exchange, Sandbox testing, QA, UAT, Salesforce.com foce.com IDE, Custom objects, Page layouts Apex data loader, Web services.

Programming Languages: C, C++, Java, Java Script, DL/SQL, Apex

Web Technologies: Java script, XML, HTML, XHTML, Apex

Report Writing Tools: SQR 6.1.2, PS/nVision, MS Excel, SQL Server Reporting Services (SSRS)

Operating Systems: Windows 2008/2007/05/03/ XP/00/NT/98/95/ MS DOS, UNIX, Mac OS 10.5.8, Linux

Database: SQL server 2008/2005/2000, My SQL, DB2

PROFESSIONAL EXPERIENCE

Confidential, Cincinnati OH

Salesforce.com Developer

Responsibilities:

• Involved in various activities of the project like information gathering & analyzing and documenting the functional & non-functional requirements.
• Configured user permissions based on the organizational hierarchy.
• Administered, configured and maintainedSalesforce.com application user profiles & roles, assigned permissions, generated security tokens, validation rules and upgraded installations.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Coordinated with offshore team to gather information and business requirement.
• Created and used Email templates in HTML and Visual Force.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Wrote code for Future methods by calling it from triggers, wrote batch classes which can be invoked programmatically at runtime using APEX.
• Created and deployed Several Reports based on the Business requirement usingsalesforce.com platform.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intoSalesforce.com, checking for the correctness of the data.
• Involved inSalesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements onSalesforce.com platform andForce.comIDE Plug-in using Eclipse.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.
• Developed visual force pages and apps using salesforce1 and live chat web agent using service cloud.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used Change sets and Ant for deploying code to PRODUCTION.
• Interacted with theSalesforce.com premium tech support team on a regular basis.

Environment: Salesforce.com platform, Apex Language, Pages, S- Controls, Visual Force (Pages, Component & Controller), Data Loader, Java Script, HTML, Reports, Apex Triggers, Web Services, Custom Tabs and Objects, Email Services, Security Controls, Eclipse IDE plug-in and Sandbox data loading.

Confidential, Peoria IL

Salesforce.com Admin/ Developer

Responsibilities:

• Worked with standardsalesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, and Campaigns etc.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created APEX custom controllers for implementing complex code for retrieval from Sales Force to VF pages.
• Developed APEX triggers, Classes, Test methods & Visual Force pages to implement the custom functionality.
• Administersalesforce.com automation setup, which involves modifying roles and profiles, creating/modifying dashboards/reports and managing users.
• Used Informatica Power Exchange for integrating the SFDC with legacy system.
• Performed tasks for data migration like Data mapping and Data loading.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Processed the Test Cases and Involved in Testing Life Cycle

Environment: Salesforce.com enterprise edition, Eclipse IDE, Apex Data Loader, Apex Explorer, Apex, Visual force,SOQL, Informatica, HTML, XML, AJAX, and Web Services API.

Confidential, Sacramento CA

Salesforce.com Administrator/ Analyst

Responsibilities:

• Requirementanalysis, ApplicationConfiguration,Testing, UAT Support, End User training
• Developed and maintaineddocumentationon processes, policies, application configuration, help related materials, managedoperational requests & troubleshoot issues and working with diverse user groups.
• Salesforce.com Configuration,Administration, Testing,Data Migration, Deployment, Configured and customizedSalesforce.com, Sales Cloud onForce.com Platform using workflow rules, approval processes, validation rules, custom objects, fields, profiles, Analytics such as Reports & Dashboards, Analytic snapshots, layouts, tabs, apps, mobile configuration and sharing settings.
• CustomizeSalesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards, Maintained security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, list view rights and maintained overall systemconfiguration, change control, and enhancements
• Acted as the primarypoint of contactfor Salesforce users and managed instance to ensure data integrity.
• Testing: Creation of System Test Plan, Test Cases, Test Data, Unit testing, System Testing, End to End testing, Regression Testing, Mobile to SFDC data flow testing, detection of defects, Bugs reporting.
• Data Migrationusing Apex Data Loader and excel connector and managed mass imports and exports of data.
• DeploymentsusingForce.com IDE and Change Sets involved in packaging components, Deployment preparation and code migration between sandboxes/production.
• Conducted training ofSalesForce.com to users and presented changes/system enhancements and overall training to diverse audiences
• Supported the tracking and reporting of allSalesforce.com feature request(s) and development initiatives.

Environment: - Salesforce.com Enterprise Edition,Force.com, custom objects, Workflow and validation rules, profiles, security, Layouts, user, roles and mobile configuration, Force.com IDE, Apex Data Loader, Eclipse, MS Office, MS Visio.

Confidential

Business System Analyst

Responsibilities:

• Gathered Business requirements pertaining to trading, equities and fixed incomes like bonds and converted the same into functional requirements by implementing the RUP methodology and authored the same in Business Requirement Document (BRD).
• Designed and developed all narrative Use Cases and conducted UML modeling like creation of Use Case Diagrams, Process Flow Diagrams and Activity Diagrams using MS Visio.
• Implemented the entire Rational Unified Process (RUP) methodology of application development with its various workflows, artifacts and activities. Also developed business process models in RUP to document existing and future business processes and established a business Analysis methodology around the Rational Unified Process.
• Analyzed user requirements, attended Change Request meetings to document changes and implemented procedures to test changes.
• Assisted in developing project timelines/deliverables/strategies for effective project management.
• Evaluated existing practices of storing and handling important financial data for compliance.
• Involved in developing the test strategy and assisted in developed Test scenarios, test conditions and test cases
• Partnered with the technical areas in the research, resolution of system and User Acceptance Testing (UAT).

Environment: - Rational Suite, MS Visio, MS Project, MS Access, Microsoft Windows.

Confidential

Test Analyst

Responsibilities:

• Development and execution of test scripts for ongoing testing of core web applications in e-health service for doctors such as Medicare online.
• Manually testing web application and developing test cases using Microsoft Excel for various modules, functions and scenarios for doctors and patients records.
• Performing functional and regression testing and comparing actual results to the expected result and updating the Excel sheet according to the doctor’s requirement.
• Participating in upgrading live website and identifying and correcting many live official website errors.
• Handling Red Mine Management tool for reporting the bugs and keeping track of bugs using Microsoft Excel basic formulas.
• Developing and coordinating test plans, ensuring plans are complete and validate testing and making a recordin Microsoft excel.
• Using SharePoint to coordinate with the development team, sharing Test scripts.
• Leading the software quality assurance function and providing post implementation support for all deliverables.
• Developing relationship with internal operating groups and external customers and developing functional specifications and new customer report templates for technical analysis.
• Managing test environment for integration testing activities and organizing testing software scripts.