SUMMARY

• Expertise in Business Analysis, Business Systems Analysis, Requirements Management, Quality Assurance, Software Design, Analysis, and IT Governance for enterprise wide e - Business, client/server and object oriented based applications.
• Experience in project planning, Business Processes, Requirements engineering for stand-alone, multi-tier, and web based application pertaining to Healthcare, Finance, Retail,Education and Security.
• Strong knowledge and work experience in all phases of Software Development Life Cycle (SDLC) such as requirement capture, analysis, planning, development, and testing.
• Proficient as a long time liaison between business and technology with competence in full life cycle of system development with AGILE, Waterfall and RUP methodologies.
• Collecting, understanding, and transmitting the business requirements for the project, and translating them into functional specifications and detailed test plans. Expertise in analyzing Business and Technical specifications, and developing Use-Cases. Excellent in preparing Business Requirements Document (BRD), Functional Specifications Document/Software Requirement Specification(FSD/SRS), and Use Case Specifications.
• Responsible for gathering and prioritizing requirements using interviews, document analysis and surveys for facilitating JAD sessions.
• Knowledgeable in Business Intelligence and Corporate Performance Management solutions including Dashboards, Score Cards, Query & Analysis reports, KPIs and proficient in database concepts like ETL, OLTP, OLAP, Dimensional Modeling, Star Schema, Snowflake Schema, Normalization and Slowly Changing Dimensions (SCD).
• Experience in Risk analysis to identify the critical &high risk areas of business application.
• Worked on business processes using MS-Visio,performed“As-Is” analysis and created“To-Be” processes (GAP Analysis Technique).
• Experience in Unified Modeling Language (UML) Diagrams including Use Case Diagrams and Activity Diagrams, andbusiness process models (context, data flow, IDEF0 diagrams), Flow Chart Diagramsusing Rational Rose and MS Visio.
• Hands-on experience in creating Wireframes/Prototypes/Mock-Ups for User Interface using Pidoco, Balsamiq, iRise and MS PowerPoint.
• Well-versed in QA Process Management and was involved in Test Strategies, Test Cases, Test Plans, and developing and executing Test Scripts, tracking defects and getting them resolved to ensure that business requirements and functional specifications are tested and fulfilled.
• Worked on traceability Matrix to map business and functional requirements.
• Helped business in User Acceptance Testing (UAT).
• Worked on requirement management tools like DOORS, UML modeling tools, Version Control tools such as SVN (Sub Version), SharePoint and CVS.
• Experience in Defect & Change Tracking tools such as Application Development Life Cycle Management (ALM/ADLM)/Quality Center, and JIRA.
• Exposure to software methodologies like CMMI (Capability Maturity Model Integration), ISO 9001, RUP (Rational Unified Process) and Object Oriented methodologies used in Web, Data Base, Enterprise Wide Client Server Applications.
• Experience in Software Quality Assurance, Change Management, and Configuration Management.
• Communicating the business directives, goals, and needs to the technical team and serving as client interface from managing user expectations and client satisfaction.
• Experience in writing SQL and TSQL queries using Oracle and MS SQL Server.
• Proficient in RACI Matrix to describe participation of various roles in completing tasks or deliverables for a project or business process.
• Excellent self-motivated Team Player with strong Analytical, Interpersonal, and Communication skills.

TECHNICAL SKILLS

Database Client Tools: TOAD, SQL Plus, MS SQL Server Management Studio-SSMS,SQL Developer

Databases: Oracle 11g/10g/9i, MS SQL Server 2012/2008R2/2008/2005, MS Access

Operating Systems: Windows 2012/Windows 2008 R2/Windows 2008/Windows 2003/Windows NT

Workflow and Web Tools: HTML, DHTML,MS-Project2007, MS-Excel, MS-Word, MS Office, MS-PowerPoint UML, MS-Visio, IBM Rational Rose, iRise, Balsamiq, Gliffy, SVN (Sub Version), Lotus Notes, MS Outlook. ETL DWH + BIData Modeling, Star and Snowflake Schema, ERwin Tool

Methodologies: SDLC- Agile (SCRUM), Waterfall, RUP

Tracking Tools: HP ALM/ADLM Quality Center, JIRA

Version Control Tools: Team Foundation Server (TFS), SharePoint 2010, SVN (Sub Version),CVS

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential, Phoenix, AZ

Responsibilities:

• Utilized AGILE (SCRUM) Methodology for execution of the project. Supported SCRUM Master in Sprint Planning, created Product Backlog and participated in SCRUM Meetings.
• Researched and developed Work Plan Document, detailing the requirements to achieve HIPAA Norm’s to ensure security and privacy to patient’s information and restrict unauthorized users and strict adherence to HIPAA EDI standards such as (834/835).
• Engaged closely with SCRUM Master and Project coordinators to bring information to next sprint cycle such as risks and requirement dependencies and acceptance criteria.
• Gathered User Stories (Requirements) for modules Enrollment/Registration (Patient Demographics, Insurance Information, Medical History, etc.), and Medical Billing and Payments (Demographic entry, CPT/ICD-9 coding, Claims Submission Processing, Post Payment, Collections, etc.). User Stories were documented using Product Backlog.
• Supported SCRUM Master in preparing Sprint Burn downCharts which was applied to project containing tasks with estimated time. Also, helped SCRUM Master in tracking the tasks and resources and prioritizing the User Stories (requirements) along critical path for Enrollment/Registration and Medical Billing Process.
• Attended Daily standup/Scrum meetings.Also attended agile retrospective meetings after every sprint.
• Documented the enhancements to meet the end requirements for Patients personal information, medical history, insurance information, and billing and payments modules.
• Facilitated JAD sessions, conducted stakeholder interviews, had Q&A sessions with the Product Owners and technology team to identify modules for the Medical Process Automation tool.
• Designed and developed Use Cases and Activity diagrams for capturing/recording patient’s personal information, medical history, insurance information, Claims submission, etc. using MS Visio to communicate with technical and non-technical individuals.
• Performed analysis of the business requirements and created Business requirement document (BRD).
• Involved in creating Workflow Diagram for Billing Process.
• Created Wireframes for enrollment process such as Patient Enrollment Forms.
• Interacted with developers and QA in resolving the reported bugs using Quality Center in different Sprint releases.
• Involved in generating and execution of SQL Queries to retrieve patient’s demographic details, visit information, provider details, CPT and ICD-9 codes associated with them.
• Engaged Closely with QA manager for writing the Test Plan and Test Cases.
• Facilitated User Acceptance Testing (UAT) with the business users and SCRUM Master and was involved in training of the end users.
• Extensively used SVN (SubVersion) for document management to revise and update documents by branching, merging, check in, and check out purpose.

Environment: Agile (SCRUM),Quality Center,MS-Excel, MS Visio,C#, HTML, XML,CSS, HIPAA, EDI (834 and 835), Balsamiq,Oracle11g,SQL Developer/TOAD, SQL,MS Project, MS PowerPoint,ALM, SVN (Sub Version)

Confidential

Responsibilities:

• Facilitated JAD sessions, conducted interviews, Q&A sessions with business users to solicit business requirements relative to proposed functionality. Partnered with the business stakeholders, process owners, users to identify their requirements, produced detailed specifications, planned the project deliverables with the software development team.
• Created and maintained artifacts (diagrams, documents) by evaluating needs, clarifying requirements, and analyzing use cases and dependencies to recommend a course of action.
• Uncovered client requirements and documented requirements using analysis techniques such as Data flow Modeling and Gap Analysis reports.
• Performed requirements gathering and developed test plans with QA based on business processes, requirements and system designs.
• Performed the Gap analysis of the earlier designed systems, generated a detailed requirements document describing new system architecture through Use Cases and Activity diagrams using UML.
• Designed message formats, queues, legacy systems interfaces as an outcome of business users’interviews and JAD sessions.
• Created functionaland non-functional requirements.
• Evaluatedrequests, managed scope, and transferred knowledge to other team members at the same time.
• Executed SQL queries to analyze the feature of searching doctors by location, specialty, insurance type, hospital affiliation,etc. on website.
• Participated in reviews, meetings, and walkthroughs to ensure quality in the development process. Used checklists, issues lists, to evaluate documents, plans, code, requirements and specifications.
• Documented and organized test requirements.
• Created test cases with QA, and involved in tracking defects using JIRA.

Environment: Waterfall, UML, JAD, MS-Visio, Oracle11g, SQL, SQL-Developer,Rational Rose,Pidoco, IIS Web Server,ASP.NET, JavaScript,Service Now(Ticketing System),JIRA

Business Systems Analyst

Confidential, CA

Responsibilities:

• Engaged with all the team members of the project team, following the project through the Waterfall methodology and ensuring business objectives are met as per the standards and drafted requirements.
• Responsible for defining the scope and defining business rules of the project, gathering business requirements, performing gap analysis and documenting them textually or within models.
• Analyzed current state of processes and created ‘AS-IS’ diagram andcreated‘TO-BE’ diagrams to describe future state of system.
• Responsible for writing Software Requirement Specification/ Functional Requirement Specification.
• Served as a liaison between Business and Technical Staff to resolve any conflicts.
• Analyzed and critically evaluated the information gathered from multiple sources, reconciled conflicts, decomposed high-level information into details, abstracted up from low-level information to a more general understanding; distinguished presented user requests from the underlying true needs, and distinguished solution ideas from requirements.
• Conducted the SRS/FRS reviews and walkthroughs with designers, developers and stakeholders. Also conducted feasibility and adaptability study.
• Used SharePoint for managing the requirement analysis effort.
• Involved in preparing Test Cases, and Test Procedures.
• Created Source to target mapping documents.
• Tested the application manually by executing Test Cases prior to Automation.
• Actively involved in User Acceptance Testing.

Environment: Windows 2008, MS SQL Server 2008,SSMS, T-SQL,ALM/Quality Center,SharePoint,BizTalk, MS-Visio, MSExcel,iRise

Business Analyst

Confidential, Boston, MA

Responsibilities:

• Analyzed Business Requirements and linked requirements from SRS document to the use cases in requirement matrix using DOORS.
• Responsible for business analysis, requirements gathering, creating requirement document, maintaining Scope document, and developing use cases using MS Visio and the screen mockups for the same using MS-PowerPoint.
• Conducted feasibility and adaptability study of the requirements in order to check whether all the requirements are possible.
• Communicated with business and technology leadership for overall project milestones.
• Prepared BRD for documenting the business requirements.
• Involved in driving the elicitation, prioritization, approval, traceability and management of all requirements.
• Coordinated with QA and development team in order to help them understand the requirements.
• Worked with QA Team for closing the defects.

Environment: MS Word, MS Excel, MS PowerPoint, MS Outlook, MS SQL Server 2008R2, SSMS, MS-Visio,SQL,UML,VB.Net, JIRA

Confidential

Responsibilities:

• Interfaces with key individuals representing business, operations, security, and technology to drive business requirements definition.
• Experienced in assessing and managing scope of work, decomposing high level business requirements and developing lower level stories/tasks.
• Monitored user satisfaction and resolved issues related to an application, involving team members, vendors, business partners, etc. Involvement includedescalation ofissues to management.
• Understand the business process workflows and how they are supported through existing systems. Accurately analyzed critical details of business issues and opportunities to understand and define the key requirements necessary for proposed projects and enhancements.
• Effectively communicated with business users to identify and prioritize needs, articulate business impact and workarounds, and evaluated alternative business solutions. Coordinated activities across various cross-functional teams and stakeholders (Business, Security, and IT).
• Lead business users, security department and stakeholders in a forum where system enhancements are reviewed and rated based on a priority assessment, in preparation for release planning and development.
• Created user training and on-going support documentation, and facilitated training sessions.
• Worked both independently and in a team setting while delivering.

Environment: MS Word, MS Excel, MS PowerPoint, MS Outlook, MS SQL Server 2008, SSMS, .NET,Visual Studio,SQL, MS Access, UML,HTML

Business Analyst

Confidential, Washington DC

Responsibilities:

• Served as a liaison between business team and the project team by assisting the business in identifying, understanding, and documenting their business needs.
• Collected and documented business processes as well as business rules.
• Participated in the identification, understanding, and documentation of business requirements, including the applications capable of supporting those requirements.
• Translated the business needs into system requirements, communicating with the business on a non-technical level, and with the System Analyst on a more technical level.
• Collaborated with development architect and the business to develop both high-level and detailed application architecture to meet the business needs.
• Documented and delivered Functional Specification Document to the project team.
• Participated in the logical and physical design sessions, developed design documents.
• Performed Use Case construction consisting of Textual description (MS Word), One or more scenarios (MS Word), Main flow and alternate (error) flows (all as UML -based activity diagrams), Definition of all Actors.
• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly.
• Provided technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements.
• Developed test cases. Providing key input in working with users in defining project and system requirements. Conducted User Acceptance Testing (UAT).
• Conducted project related presentations to management as well as the end-users.

Environment: MS Word, MS Excel, MS PowerPoint, MS Outlook, MS SQL Server 2005, SSMS, SQL, UML, MS Visio

Analyst

Confidential, Washington DC

Responsibilities:

• Analyzed, reviewed and documented the requirements of a project completely.
• Helped the entire project team to complete the project within its planned scope, schedule and budget, while serving as a liaison for the project's technical, functional and non-functional teams.
• Created, managed, and disbursed status reports related to the project with team members and outside entities.
• Performed, analyzed, and provided project analysis and support to the entire project team.
• Maintained the project assets, communications and related database(s).
• Was responsible for functional testing of the project as one of the main responsibilities included to evaluate and monitor the overall project.
• Reviewed and reported the project’s budget and finances.
• Routinely performing complete analysis of the project to identify any abnormalities or tested individual modules & reported the abnormalities or the variances to the project team.

Environment: Survey Monkey, MS-Office, MS- Visio Workflow, MS-Visio 2000, Windows 2000 and MS-Project 2000, MS Office.