SUMMARY

• Over 6 years of experience with exposure to Business Analysis, system analysis, Data Analysis&Manual Testing.
• Wide spectrum experience, such as in Financial Services like Financial Management, Budgeting, Health Care, and Telecommunications.
• Proficient in Business Requirement gathering, Project Management, Business Process Flow, Joint application design (JAD), Business Process Modeling and Business Analysis, Technical Documentation and Requirement Traceability Matrix (RTM)
• Strong skills in creating Use Cases, Sequence Diagrams, Collaboration diagrams, Activity Diagrams, Class Diagrams and Test Cases
• Expertise in gap analysis, implementing change management and defect management processes with hands on experience in issue resolutions
• In - depth understanding of System Development Life Cycle (SDLC), Unified Modeling Language (UML), Object Modeling Technique (OMT) and Object Oriented Analysis (OOA).
• Competence with software development methodologies; Wide experience withAgile Scrum, and Waterfall Software Development and in depth knowledge of Spiral, RUP, XP, and RAD
• Creative Presentation excellence in Web-portal Design, Information Management, Project and Process Workflow Illustrations.
• Strong knowledge of Data Warehousing concepts and strong understanding and hands on experience with Data Migration, Data Conversion and Data Mapping.
• Experience in conducting User Acceptance Testing (UAT), Smoke Testing, Regression Testing, Performance Testing, and Functional Testing,
• SWOT analysis, Cost benefit analysis and ROI analysis.
• Experience in creating SQL queries to facilitate UAT and perform data validation.
• Experienced in development and execution of Test Plan, Test Scripts and Test Cases based on Design document and User Requirement document for testing purposes.
• Proven ability to influence through collaboration, leadership, and building mutually beneficial relationships as a Project Liaison between business partners, executives, and development teams
• Experience in managing cross functional project teams utilizing excellent problem-solving and noteworthy communication
• Experience in developing System using SOAby creating various Web Services for the system.
• Creative and aggressive self-starter with integrative thinking skills, capable of communicating creative ideas through graphical analysis charts and statistical data display.
• Reputation for dedicated teamwork, high-energy, work ethic and commitment with capability to handle new technologies and situations

TECHNICAL SKILLS

Databases: Oracle, MS Access, MS SQL

Languages: C, C++, Java, VB,HTML, XML and Visual Basic

Operating Systems: Linux, Windows 98, UNIX, DOS, Windows 2000, Windows XP

Technologies: ASP 3.0, VB .NET, XML, XSL, JavaScript, J2EE, HTML

Tools: UML, MS Visio, Requisite Pro, MS Project, Test Director, Rational Clear quest

Methodologies: RUP, Waterfall, XP, Agile Scrum.

MS Office tools: MS Excel, PowerPoint, word, Visio, MS Project, Access.

PROFESSIONAL EXPERIENCE

Confidential, Paramus, NJ

Business System Analyst

Responsibilities:

• Serve as liaison between thebusinesscommunity and the IT Application Development (AD) to provide technical solutions that meet user needs.
• Facilitate and manage application and process design sessions with internal/external line ofbusinessand IT partners.
• Worked on Agile SDLC during the project phase
• Worked with Subject Matter Experts to determine requirements. Elicited the requirement using elicitation technique like JAD, Brainstorming and Interviewing Session
• Lead and participated in peer reviews and walk-through of the HLD (High Level Design), LLD (Low Level Design) and BRD (Business Requirement Document).
• Experience in documentation of BRD by identifying the Scope (in-out), Dependencies, Risk, Assumptions, Functional-Nonfunctional requirement, Use Cases and UML diagrams.
• Experience in documenting Use Cases containing Use-case ID, Precondition, Post-condition, Use-case description, Alternative flow and Exceptional path.
• Created several UML diagrams such as Activity diagram, Context diagram, Use-case Diagram, Sequential diagram and Collaboration diagram using Visio.
• Worked on Authorization and Authentication module for user access control
• Categorized the user as least privilege user, regular user and super users based on Role Based Access Control(RBAC) and set the requirement as per the hierarchy level
• Analyzed business process flow, workflow analysis, and logical flow.
• Validated the business, user and functional requirements and segregated them into Use Cases, context diagrams and activity diagrams using Visio, thus defining the Data Process Models.
• As a System Analyst, was responsible for understanding/ creating/enhancing, existing Data Models.
• Created mock-ups and wireframes using Dreamweaver and HTML
• Did extensive data modeling for impact analysis
• Performed SWOT analysis, GAP analysis for the modules in production, conducted Feasibility study and performed impact analysis for proposed enhancements
• Identified risk and project impact and performed risk assessment and mitigation using the RMMM Plan.
• Analyzed the transitioning from compliance under the Sarbanes-Oxley Act (SOX) focusing on risk related to Financial reporting to an enterprise-wide perspective risk, including strategic risk.
• Experience in analyzing ERM (Enterprise Risk Management) by understanding/performing Financial Risk, Strategic Risk, Hazard Risk and Operational Risk.
• Performed Risk Identification process by creating Risk Identification template, by defining Major Risk, to determine Major strategies/objective by categorizing Risk Management capabilities (Very-low, Low, Medium, High, Very-high)
• Prepared Requirement Traceability Matrices (RTM) and managed every change requests effectively throughout the software development life cycle.
• Reviewed functional test cases to confirm the expected outcome and behavior.
• Worked as a User/Customer advocate and negotiated with user as well as the technical team and management staff to resolve any outstanding requirement conflict during the whole SDLC process
• Conducted detailed business workflow and timeline reviews with my team on regular basis to ensure that business targets are achieved
• Used UML methodology to define the context diagram and Data Flow Diagrams (DFD)
• Critically evaluated information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Created test cases and performed manual testing including Positive testing and Negative testing, Regression, Integration, Unit testing.
• Developed User requirements specification (URS).
• Used SQL server query analyzer to run the queries and get the reports of the release maintaining the schedules.
• Performed Load test and Response test. Interacted with developers in fixing the Bug related to database on problem populating the screen.
• Performed Black Box Testing, User Acceptance Test and extensively used WinRunner for Regression testing.
• Designed and Developed Test Cases for automated testing using WinRunner.

Confidential, Richmond, VA

Systems Analyst

Responsibilities:

• Acted as a liaison between the business and IT.
• While working on BPM, where several Risk / Gap Analysis had been performed while handling multiple change requests.
• Ensured that business intent, scope definition, requirements and estimates are appropriately documented for any business request.
• Defined solutions (requirements, designs, services, recommendations) to business/systems problems and own the integrity of the solution through customer acceptance and final disposition of solution.
• Facilitated requirements and design work sessions across functional teams.
• Conducted user interviews, gathering requirements, analyzing the requirements, document the requirement as Technical Specification Document (TSD).
• Managed business requirements throughout the entire Software Development Life Cycle (Agile).
• Ensured requirements traceability and managing change control.
• Conduct workflow, process diagram and GAP analyses to derive requirements for existing Systems enhancements.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, using UML and Visio.
• Developed the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Used SQL, Data Warehousing and Data Cleansing for the arrangement of customer data.
• Created Data Structure for application to store and access data seamlessly.
• Involved in Data modeling by creating Business rules, Entities to avoid replication of data, data structure and functionality.
• Created Conceptual and Logical Schema’s to organize the data requirements consists of tables, columns, Object-oriented classes and XML tags.
• Reported bugs while performing systems analysis using HP Quality Center.
• Used Altova XML SPY in creation of XML schema and developing XML scripts/tags.
• Implemented several Business rules for Client side validation & Server side validation.
• Experience in create/update existing SOA using Web Services by working extensively with XML.
• Experience working in IDE environment conducting several system analysis in-order for achieve System Integration.
• Involved in Unit testing with development team after independent modules have been tested .
• Developed various reports for user verification like Cross Tab Reports and Sub Reports, various charts and graphs like Bar chart, line graphs, and Pie charts by using Crystal Reports and exported reports into formats like PDF, HTML, Excel, Word and RTF.

Confidential, Wilmington, DE

Business Analyst/ QA

Responsibilities:

• Exhibited outstanding skills Technical and Business Writing, Business Process Flow, Business Process Modeling.
• Proved ability in Project Management by helping PMO with Planning, Estimating timelines, Budgeting and Drafting Remedy Procedures.
• Conducted Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• Involved in enhancement of existing (BRD) Business Requirement Document due to Change Request.
• Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
• Proficient experience in Manual and Automated Testing of GUI and functional aspects of the Client-Server and Web based Applications on multiple levels of SDLC and Testing Life Cycle (STLC)
• Experience in writing automated scripts, designing Test procedures, Manual Test cases And preparing Quality feedback to QA team & manager
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.

Confidential, NYC, NY

Business Analyst/Sharepoint

Responsibilities:

• Independently follow up with Design/Development Resources regarding defect resolution.
• Assist in Deployment activities, which include project planning, coordination of resources, task tracking, and coordination of lines of communication.
• Performed Gap analysis, Risk analysis and SWOT analysis to determine the risk of the migration from SharePoint 2007 to SharePoint 2010
• Analyzed, Developed, Implemented and MaintainedSharePointsites throughout company departments and brands to offer employee-managed, interactive collaboration and efficient work solutions.
• Learned business processes of internal customers to identify areas for improvement or re-engineering.
• Interpreted functions and technical specifications, and systems design to recommend and implement innovative custom solutions.
• Extensively involved in Maintaining Designing, Configuring, and Maintaining Sharepoint2010 pages in development and production environments.
• Created web applications, site collections and sites using publishing templates and team site templates.
• Created Sites, Document Libraries, Lists and Views to collaborate users.
• Designed views, Lists, Automatic Alerts Notification, email send on event, and filter by different views.
• Worked on user Authorization, Permission Levels and Impersonation to make theSharePoint portal more secure.
• Developed the custom web parts where the site owners were able to add the external users directly into thesystem.
• Responsible for permissions set up and audit, Document Libraries, And Content Management.
• Provided UI elements customization including, out-of-the box web parts, dashboards, workflows and imagery design.
• Responsible forSharePointcollaboration Project Management; provided interface between the users and the developers.
• Responsible for the Maintenance, Upgrade, Management and day-to-day operations ofSharePoint.
• Set up permissions.
• Convert manual processes to automatic processes using Workflows.
• Identified and definedanalystwork Strategy and risk in the approach and determined planning considerations finalized.
• Active in assisting developers create Direct-Post API (Application Programming Interface) and I-frames.
• Strongly understand working of PA-DSS (Payment Application-Data Security Standards) for confirming and validation of third-party payment application (PayPal).
• Assisted in the creation of software component SCS (Shopping Cart Software).
• Developed artefact’s for AAA to generate written agreements with any third parties for ensuring that Cardholder Data (CHD) is protected in accordance with DSS
• The shopping cart/payment application was developed securely and in according to PA-DSS requirements to ensure that CHD is not stored after authorization.
• Assisted in the creation of Network component’s SSL/TLS encryption (Secure Socket Layer/ Transport Layer Security). Network components and supporting Infrastructure (IDS/IPS- Intrusion Detection System/Intrusion Prevention System).
• Highly involved with the networking team in the implementation of XSS (Cross-Site Scripting), CSRF (Cross-Site Request Forgery).

Confidential

Jr. Business Analyst

Responsibilities:

• Worked closely withBusinessusers in defining the scope, analyzingbusinessrequirements and segregating them into high level and low level requirements for Global Surveillance models.
• Formed a bridge between the Project Manager and the development team with effective presentations.
• Documented and reported previous projects and follow ups for step-by-step project manuals.
• Conducted JAD sessions with users across the globe to identify the requirements, use case analysis and outliningbusinessrules.
• Developed thebusinessand functional logic for the models using UML, MS Visio.
• Assisted in the project and component scope definition and adherence, measuring impact to plan where necessary.
• Worked with Project managers and development team to prepare financial analysis documents towards the successful implementation of the Upgrades.
• Assisted in documenting user steps and put together user manuals of new CRM implementations.
• Involved in Gap analysis along with organization due to change in management to several small Business and new CRM policies and data management systems.
• Involved in Gap analysis, Data analysis to identify any data gaps and eradicate any bottlenecks and minimize risks in the business processes.
• Assisted in Preparing Risk Management and Minimization plans from the issues and data gaps identified.
• Worked with Data warehouse team and source systems in preparing Data mapping documents and data models to procure the required data feeds for the surveillance models.
• Actively involved in walkthroughs and meetings with Project Team to discuss relatedbusiness and project issues.
• Documented QA and UAT Test Plans, test scripts, test cases for Surveillance models
• Performed System Testing to ensure that the compiled software components of the Applications adhere to Project Standards, Performance Criteria and Functional specifications.
• Defects were tracked, reviewed, analyzed and tracked using Mercury Quality center
• Facilitated User Acceptance Testing (UAT) with thebusinessusers and communicated the change requests resulting from the UAT.
• Dealt effectively with all levels of personnel (internal and external) over the phone and face to face.