SUMMARY

• Over 7 years of experience with exposure to Business Analysis, system analysis, Data Analysis&Manual Testing.
• Wide spectrum experience, such as in Financial Services like Financial Management, Budgeting, Health Care, and Telecommunications.
• Proficient in Business Requirement gathering, Project Management, Business Process Flow, Joint application design (JAD), Business Process Modeling and Business Analysis, Technical Documentation and Requirement Traceability Matrix (RTM)
• Strong skills in creating Use Cases, Sequence Diagrams, Collaboration diagrams, Activity Diagrams, Class Diagrams and Test Cases
• Expertise in gap analysis, implementing change management and defect management processes with hands on experience in issue resolutions
• In - depth understanding of System Development Life Cycle (SDLC), Unified Modeling Language (UML), Object Modeling Technique (OMT) and Object Oriented Analysis (OOA).
• Competence with software development methodologies; Wide experience withAgile Scrum, and Waterfall Software Development and in depth knowledge of Spiral, RUP, XP, and RAD
• Creative Presentation excellence in Web-portal Design, Information Management, Project and Process Workflow Illustrations.
• Strong knowledge of Data Warehousing concepts and strong understanding and hands on experience with Data Migration, Data Conversion and Data Mapping.
• Experience in conducting User Acceptance Testing (UAT), Smoke Testing, Regression Testing, Performance Testing, and Functional Testing,
• SWOT analysis, Cost benefit analysis and ROI analysis.
• Experience in creating SQL queries to facilitate UAT and perform data validation.
• Experienced in development and execution of Test Plan, Test Scripts and Test Cases based on Design document and User Requirement document for testing purposes.
• Proven ability to influence through collaboration, leadership, and building mutually beneficial relationships as a Project Liaison between business partners, executives, and development teams
• Experience in managing cross functional project teams utilizing excellent problem-solving and noteworthy communication
• Experience in developing System using SOAby creating various Web Services for the system.
• Creative and aggressive self-starter with integrative thinking skills, capable of communicating creative ideas through graphical analysis charts and statistical data display.
• Reputation for dedicated teamwork, high-energy, work ethic and commitment with capability to handle new technologies and situations

TECHNICAL SKILLS

Databases: Oracle, MS Access, MS SQL

Languages: C, C++, Java, VB,HTML, XML and Visual Basic

Operating Systems: Linux, Windows 98, UNIX, DOS, Windows 2000, Windows XP

Technologies: ASP 3.0, VB .NET, XML, XSL, JavaScript, J2EE, HTML

Tools: UML, MS Visio, Requisite Pro, MS Project, Test Director, Rational Clear quest

Methodologies: RUP, Waterfall, XP, Agile Scrum.

MS Office tools: MS Excel, PowerPoint, word, Visio, MS Project, Access.

PROFESSIONAL EXPERIENCE

Confidential, Wilmington, DE

Sr. Business System Analyst

Responsibilities:

• Gathered and documented requirements for creating bureau reports and Bureau Reporting.
• Conducted analysisto help in strategic planning, goal setting, and approach to achieving the goals.
• Wrotebusinessrequirements specification (BRS) and functional requirements specification (FRS) documents as per thebusinessrequirements and process flow.
• Created UML diagrams (activity, context, sequential and use case diagram) using Microsoft Visio.
• Assured that all artefacts are in compliance with corporate SDLCpolicies and guidelines (Agile).
• Knowledge of ATG e-commerce technology platform which supports faster site performance, more effective merchandising and easier management of multiple websites.
• Worked on integration of online stores with OMS and Warehouse/Distribution channels.
• CreatedBusinessIntelligence reporting for better understanding ofbusinessprocess and data.
• Involved in Data Mapping processes between the WebServer, Application Server and Data Storage by creating numerousDFD(data flow diagrams).
• Defined existingbusinessmodel (BPM-BusinessProcess Modelling) and identified the gap (Gap Analysis) between the existing & improvedbusinessprocess.
• Identified and definedanalystwork Strategy and risk in the approach and determined planning considerations finalized.
• Active in assisting developers createDirect-Post API(Application Programming Interface) and I-frames.
• Strongly understand working of PA-DSS (Payment Application-Data Security Standards) for confirming and validation of third-party payment application (PayPal).
• Assisted in the creation of software component SCS (Shopping Cart Software).
• Developed artefact’s for Confidential to generate written agreements with any third parties for ensuring that Cardholder Data (CHD) is protected in accordance with DSS
• The shopping cart/payment application was developed securely and in according to PA-DSS requirements to ensure that CHD is not stored after authorization.
• Assisted in the creation of Network component’s SSL/TLS encryption (Secure Socket Layer/ Transport Layer Security). Network components and supporting Infrastructure (IDS/IPS- Intrusion Detection System/Intrusion Prevention System).
• Highly involved with the networking team in the implementation of XSS(Cross-Site Scripting), CSRF (Cross-Site Request Forgery.
• Explained the solution model, analyse the functional requirements, prepared the Use cases, defined user profiles, defined the supplementary requirements, defined assumptions and prepare the traceability matrix and validate the requirements.
• Assisted System Architects and Quality AssuranceAnalystsin creation of various tests by using Quality centre.
• Assisted in deletion of defects and bugs, in order to meet specific requirements and deadlines for successful execution of the project.

Confidential, Seattle, WA

Business System Analyst

Responsibilities:

• Worked closely withBusinessusers in defining the scope, analyzingbusinessrequirements and segregating them into high level and low level requirements for Global Surveillance models.
• Formed a bridge between the Project Manager and the development team with effective presentations.
• Documented and reported previous projects and follow ups for step-by-step project manuals.
• Conducted JAD sessions with users across the globe to identify the requirements, use case analysis and outliningbusinessrules.
• Developed thebusinessand functional logic for the models using UML, MS Visio.
• Assisted in the project and component scope definition and adherence, measuring impact to plan where necessary.
• Worked with Project managers and development team to prepare financial analysis documents towards the successful implementation of the Upgrades.
• Assisted in documenting user steps and put together user manuals of new CRM implementations.
• Involved in Gap analysis along with organization due to change in management to several small Business and new CRM policies and data management systems.
• Involved in Gap analysis, Data analysis to identify any data gaps and eradicate any bottlenecks and minimize risks in the business processes.
• Assisted in Preparing Risk Management and Minimization plans from the issues and data gaps identified.
• Worked with Data warehouse team and source systems in preparing Data mapping documents and data models to procure the required data feeds for the surveillance models.
• Actively involved in walkthroughs and meetings with Project Team to discuss relatedbusinessand project issues.
• Documented QA and UATTest Plans, test scripts, test cases for Surveillance models
• Performed System Testing to ensure that the compiled software components of the Applications adhere to Project Standards, Performance Criteria and Functional specifications.
• Defects were tracked, reviewed, analyzed and tracked using Mercury Quality center
• Facilitated User Acceptance Testing (UAT) with thebusinessusers and communicated the change requests resulting from the UAT.
• Dealt effectively with all levels of personnel (internal and external) over the phone and face to face.

Confidential, NYC, NY

Business Analyst

Responsibilities:

• Attended Business process review meetings to scope, define, and document Business requirements;
• Customized complex work in progress (WIP) web applications, to provide real time access to users, globally.
• Designed security login assignments to access application at admin, high or low user levels, across multi- departments, vendors, providers and end users, across continents;
• Made recommendations based on software capabilities, enhancement and customization possibilities;
• Assisted Implementation Managers with preparing functional specifications and attended follow up meeting with clients to answer questions and ensure smooth transition;
• Worked closely with development team to assist with core and custom modifications and enhancements;
• Conducted quality assurance testing; unit testing, integration testing, and regression testing for cross-platform web application using XML messaging.
• Developed test plans, cases and scenarios for QA and user acceptance testing.

Confidential

SharePoint Analyst

Responsibilities:

• Independently follow up with Design/Development Resources regarding defect resolution.
• Assist in Deployment activities, which include project planning, coordination of resources, task tracking, and coordination of lines of communication.
• Analyzed, Developed, Implemented and MaintainedSharePointsites throughout company departments and brands to offer employee-managed, interactive collaboration and efficient work solutions.
• Learned business processes of internal customers to identify areas for improvement or re-engineering.
• Interpreted functions and technical specifications, and systems design to recommend and implement innovative custom solutions.
• Extensively involved in Maintaining Designing, Configuring, and Maintaining Sharepoint2010 pages in development and production environments.
• Created web applications, site collections and sites using publishing templates and team site templates.
• Created Sites, Document Libraries, Lists and Views to collaborate users.
• Designed views, Lists, Automatic Alerts Notification, email send on event, and filter by different views.
• Worked on user Authorization, Permission Levels and Impersonation to make theSharePointportal more secure.
• Developed the custom web parts where the site owners were able to add the external users directly into the
• Responsible for permissions set up and audit, Document Libraries, And Content Management.
• Provided UI elements customization including, out-of-the box web parts, dashboards, workflows and imagery design.
• Responsible forSharePointcollaboration Project Management; provided interface between the users and the developers.
• Responsible for the Maintenance, Upgrade, Management and day-to-day operations ofSharePoint.
• Set up permissions.
• Convert manual processes to automatic processes using Workflows.

Confidential

SQL/Database

Responsibilities:

• Provided assistance to development teams in the design, development, testing, tuning and implementation of database applications.
• Developed Data Models (Operational, Dimensional and Data marts) to map data from middle-tier to Database.
• Developed Extract, Transform, Load (ETL) routines for backend databases using PL/SQL / OWB and Oracle / Teradata Data.
• Developed Database DB Objects(Tables, Views or Materialized Views, Crystal Reports Stored Procedures & triggers).
• Engaged in Migration of Oracle data warehousing modules to Teradata (PL/SQL and Fast Load)
• Involved in Data Integration from various Oracle DWs into AEDW (Active Enterprise Data Warehouse) Teradata Environment.
• Generated ad-hoc Data Extracts and Reports from data warehouses based on business needs using queries.
• Analyzed Data in case of data privacy/data mismatch incidents raised by end users or clients.
• Involved in Data security management/Encryption initiatives.
• Assisted technical team with Bug fixes/Issue resolution working directly with Oracle supports team.
• Supported and generated Daily Data Migration (using transportable table spaces) to different production environments.
• Health and integrity monitoring (using Microsoft OEM) of Databases.
• Backup and Recovery of Database.