SUMMARY

• Over 7+ years of experience in Information Technology, in which 5 years of diverse experience in Salesforce.com CRM as a Developer and Administrator.
• Implemented various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master - Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to organization requirements
• Proficient in creating Profiles, Roles, Users, Tasks and actions, Dashboards, Reports, and Validation rules.
• Implementation and Integration experience using Custom Objects, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Approvals, Assignment Rules including Custom Reports, Report Folders, and Report extractions to various formats as per Client & Application Requirements.
• Experience in sales cloud and service cloud functionalities.
• Extensive experience in Salesforce.com setup, configuration, customization, administration, data migration, and integration tools like Apex Data Loader.
• Implemented Security and Sharing rules at Object, Field and Record levels for different users in the organization.
• Provided ongoing SFDC maintenance and administration services including periodic data cleansing, custom objects, workflows.
• Experience in sugar CRM and sugar replacement.
• Experience in creating Web-to-Case, Email-to-Case to generate new Cases.
• Excellently worked as a team player under all levels of organization with ability to adapt quickly and learn.
• Implemented service max with Oracle ERP R12 Field services module.
• Experienced in configuring the Dispatch Console required Good experience in configuration of Mobile and Offline required.
• Experienced inServiceContracts and Preventive Maintenance module.
• Good experience in deployment ofServiceMaxobjects across various Orgs.
• Experienced inServiceMaxdata migration, integration and optimax.
• Extensive experience in Java and J2EE technologies like Servlets, JSP, EJB, JDBC, JavaScript, .net and JMS, AJAX, Web services, Java Mail, XML.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language, Target App Exchange Product and Salesforce Mobile Experience.
• Great interpersonal and communication skills, focused, self-motivated, quick learner and team oriented.

TECHNICAL SKILLS

CRM Applications: Salesforce.com: Sales Cloud, Service Cloud Force.com: Custom Cloud Salesforce.com: Reporting and Analytics of Sales, Service and Custom Cloud Salesforce.com AppExchange: Application for code backup and sub versioning within Salesforce.

Business Processes: Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Campaign Management, Case Management, Contract Management, Pricing, Approval, Partner Deal Registration, Data Cleansing and De-duplication, Agreements and Entitlements

Configuration Skills: Standard objects and their customization, Custom objects, Validation rulesField creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, Tabs, Applications, Role hierarchies, sharing models, Workflow: time-dependent actions, field updates, email alerts, task creation Reports, Dashboards, Formula Fields and Cross Object Formula Fields Configuration Skills, Email Templates, Overall User Management Overall User Management, Security and Sharing Model Translation Workbench, Data uploads via Data Loader

SFDC Technologies: Workflow & Approvals, Apex Classes/Controllers, Apex Triggers, Batches, Web services, VisualForce Pages, Data Loader, Offline Edition, Reports, Dashboards, Force.com IDE, Eclipse

Other skills: Java, J2EE technologies like Servlets, JSP, EJB, JDBC, JavaScript, and JMS, Web services, Java Mail, XML HTML, JQuery, CSS

PROFESSIONAL EXPERIENCE

Confidential, Alpharetta, GA

Salesforce Developer

Environment: Salesforce CRM, Apex Language, Service cloud, Visualforce Pages, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Eclipse IDE, sugar CRM, Plug-in, HTML5, Java Script, CSS, XHTML, DHTML, XML, Web Services, SOAP, UI, Eclipse, Oracle, SOQL, SQL SharePoint.

Responsibilities:

• Performed the detailed analysis of functional and technical requirements; designed &deployed the custom objects;
• Identified the lookup and master-detail relationships; and created the junction objects. Demonstrated ability to translate customer requirements into specification.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Conducted feasibility study, gap analysis and provided recommendations to implement Salesforce CRM compared to Onyx, and Siebel CRM on Demand.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the Visualforce pages.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On Force.com Platform.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Used field level security along with page layouts to manage access to certain fields.
• Introduce Salesforce Mobile for the corporate Blackberry and iPhone users in order to use several tools on the go.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specification.

Confidential, Harrisburg, PA

Salesforce Developer

Environment: Saleforce.com platform, Workflow & Approvals, Record types, Sugar CRM, Reports, EmailMS Visio, Triggers, Sharing Rules, MS Word, PowerPoint, Excel, Validation RulesMessaging, Dashboards, MS Project, Standard and Custom Objects.

Responsibilities:

• Lead planning meetings, analysis development, test inspections, and other project meetings throughout project life cycle.
• Laid a methodical approach for requirements gathering and BR Document generation.
• Developed various Custom Objects, Tabs, validation rules on the objects and tabs.
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity.
• Created and deployed several reports using Salesforce.com platform.
• Created Custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects.
• Implemented service max with Oracle ERP R12 Field services module.
• Experienced in configuring the Dispatch Console Good experience in configuration of Mobile and Offline.
• Experienced inServiceContracts and Preventive Maintenance module.
• Good experience in deployment ofServiceMaxobjects across various Orgs.
• Experienced inServiceMaxdata migration, optimax and Integration.
• Created profiles and implemented Object and field level security to hide critical information.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
• Worked on configuration and security aspects of Salesforce.
• Worked with groups, participated in Requirement Gathering Sessions & JAD Sessions to define their needs and developed an action plan and specification document.
• Worked on Standard objects such as Leads, Opportunities, Accounts, Contacts associated with Sales Cloud
• Used Apex Data Loader to migrate data such as accounts, campaigns.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated hierarchical requirements.
• Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.

Confidential, Berkley Heights, NJ

Salesforce Developer/Administrator.

Environment: SalesForce.com platform, Apex Language, Eclipse IDE plug-in, UML 2.0, MS Visio 2010, MS Project 2010, SharePoint, MS Office 2010, JAVA, Citrix, Windows 7

Responsibilities:

• Responsible for governing the application for not reaching the governor limits.
• Worked in agile environment, as of solving the issues within deadlines.
• Used Dataloader in testing the future events by exporting data, deleting data from production.
• Wrote Apex triggers, Apex classes for the application wherever is needed.
• Created mash-ups in the Account page layout for billing address field.
• Conducted Transfer-knowledge sessions on Analytical snapshots.
• Created a custom wizard for users to create an opportunity related to Account and contact.
• Used DBAmp for integration between SQL and salesforce, wrote several stored procedures for replicating all the Salesforce data.
• Embedded a Visual force page for force.com sites in order to display a static logo of our company.
• Involved in several meetings on Data storage, suggestions on User interface and about Reports Dashboards.
• Worked on various custom, standard objects like Accounts, opportunities, Contacts, Task objectives, Event/Hard routes and so on.
• Validated and conducted User Acceptance Testing on all applications.
• Deployment of code from sandbox to production using Force.com IDE tool.
• Performed unit testing for every written code.
• Developed and maintained detailedTesting Strategyand Test Plan documents for the entire testing endeavor
• Actively Participated with Developers forQA Reviewto work on status of Defect
• Analyzed the test results to discover, document and resolve defects and configuration issues
• Involved in both Manual and Automated testing
• Created different types of test cases based on Use Case scenarios to in corporate them into different test sets in Quality Center.

Confidential, NY

Salesforce Administrator

Environment: Force.com platform, Apex Language, Visual Force, Data Loader, HTML, JavaScript, Apex Triggers, Web Services, Reports, Chatter, Standard objects, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.

Responsibilities:

• Worked on SRS Document, analyze requirements and define solution based on Salesforce.com Out Of the Box (OOTB) functionality.
• Created various Profiles, Role, Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Experience in AML and Enterprise Risk and Compliance processes, tools, and data
• Developed business documents for Salesforce.com Custom objects.
• Used Force.com Migration tool to make deployments to different sandbox environments.
• Used Force.com Eclipse IDE for developing Apex Pages, Controller Classes and Triggers for deploying the projects components into different Sandbox Environments.
• Experienced inEnterprise Risk and Compliance Technologies and Process - Web KYC - CDD - EDD.
• Configured Custom Objects, Formula Fields, Validation Rules, Assignment Rules, Workflow rules, List Views, Custom Reports & Dashboard.
• Set up Data Security for the users.
• Used Data Loader to Import Data from Legacy system.
• Worked with developer to build and validate Conceptual, Logical & Physical Data Model and Integration touch points Requirements.
• Analyzed and Implemented App Exchange product.

Confidential

Java Developer

Environment: Java 1.4 SDK, java Script, JSP 2.0, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, Web sphere, Struts, CSS,.NET, SQL, Apache Ant 1.6.2, Eclipse, Log4J, hibernate.

Responsibilities:

• Developed web components using Servlets, JSPs, Tag libraries, XML, XSL, Tiles framework, Struts, and UML.
• Used Ajax in one of the modules to do asynchronous changes to the pages.
• Worked with Struts front-end utilizing the Struts tiles framework and Struts Validation Framework to implement the GUI interface.
• Developed client request validations and processing using JavaScript.
• Developed application code using Core Java and J2EE (Servlets, XML,AJAX) in Eclipse tool.
• Used JNDI realms to authenticate users in a web application.
• Solely responsible for writing the automation tool in java for manipulating the dates.
• Used JSTL in struts based JSPs.
• Worked with Cascading Style Sheets (CSS).
• Involved in writing Unit test scripts to check the functionality of the middle tier and aid in debugging phases.
• Worked on XML conversions and validations.

Confidential

Java Developer

Environment: Java, C++, JDK1.3, EJB, Servlets, JSP, JDBC, JavaMail APIs, XML, AJAX, SAX parsers,.NET, SQL Oracle 8.0.4, WAP1.0, WML1.1, JRun Application server, Apache Web Server, Sun Solaris 2.7, TIBCO RV 6.2, TIBCO Hawk 3.0.1, UML, TogetherJ, Visual Caf, Web Logic, Apache-SOAP, Websphere 3.5

Responsibilities:

• Part of the team, which was responsible for designing and developing the application in n-tier fashion as per struts, based MVC architecture standards.
• Actively participated in design and developed multi-threaded server based on J2EE architecture. I worked on Alert Processor and Scheduler components. Designed and developed an application to monitor alerts and messages generated using TIBCO/Hawk.
• Involved in designed and development of web interface using JSP, Servlets, JavaScript and JDBC for administering and managing users and clients.
• Designed overall architecture of Rich Media Server RMS with pluggable caching logic using Strategy design pattern. RMS is one of the subsystems of the product, which does caching of Rich Media Components RMC on local file system.
• Developed and deployed various Entity EJBs and session EJBs.
• Developed the messaging adapters to be used with TIBCO/RV for communication between different components.