SUMMARY

• Around 7 years of IT experience in Design, Development, Testing and Administration spanning all facets of package software and Saas application implementation.
• Over 4 years of experience in the Salesforce.com CRM space that includes Business Analysis, Administration, Configuration, Implementation, Development and Support experience.
• Experienced in Discovery Phase, Scoping Phase, Analysis and Implementation Phase.
• Proficient in Agile Methodology.
• Strong Requirements gathering experience and documentation skills which includes Conducting User Interviews, transforming business requirements into user requirement specification, Functional Requirement Specifications Document (FRD) and Use Case Narratives.
• Implementation experience of Salesforce.com applications like the Sales, Marketing and Service and Support Modules.
• Expertise in Service Cloud console with exposure to CTI adapters and mobile application integrations.
• Proficient in Case Management using assignment, escalation, workflow rules and actions.
• Worked on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Have in depth Knowledge and understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Extensive experience of using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
• Expertise in Force.com technology stack: APEX, Visual Force, SOQL, SOSL.
• Experience in building Visual Force Pages, Visual Force Custom Controllers/ Components, Advanced Search Functionality, Reports, Dashboards, Tabs.
• Installed Salesforce Apps, configured and maintained user security permissions in compliance with organizational Needs .
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Experience integrating SFDC with applications like Microsoft Outlook, ACT, etc.
• Knowledge in developing web - based applications using Java, PHP, XML, CSS,HTML, DHTML, XHTML, JavaScript and AJAX Technology.
• Proficient in developing and implementing Web service integration.
• Experience in J2EE architecture, design patterns, objects modeling using various J2EE technologies and frameworks.
• Developed applications by using JSP, JSTL, HTML, Java Scripts, and Ajax.
• Experience in designing, developing and deploying J2EE applications on Apache Tomcat, JBoss etc.
• Good Knowledge of RDBMS, SQL, Microsoft Excel and Access.
• Expert in tasks such as data extraction, transforming and loading using SQL* Loader, Oracle External tables, database links in Oracle and DTS transformations in SQL Server for various file formats.
• Flexible, enthusiastic and project oriented team player with solidØ communication and leadership skills to develop creative solution for challenging client needs.
• Experience of working with diverse database platforms including Oracle, SQL server, MS Access.
• Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
• A team player with a strong work ethic, a positive attitude and the ability to make the best use of individual resources.

TECHNICAL SKILLS

SALESFORCE.COM: Salesforce CRM, Salesforce Admin, Service Cloud Console, SSO, Apex Language, VisualForce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, salesforce offline Edition, Analytic Snapshots, Case Management System, SOQL, SOSL.

SALESFORCE TOOLS AND INTEGRATION TOOL: Cast Iron, Eclipse IDE, Apex Data Loader, Informatica Data Loader.

PROGRAMMING LANGUAGES: Java, Apex, SQL, HTML, CSS.

RDBMS: MS Access, Oracle

OPERATING SYSTEMS: Sun Solaris 8.0, Windows95/98/ XP/2000/vista, UNIX.

DATABASE TOOLS: Oracle 10g/9i/8i, Enterprise Manager, Query Analyzer, SQL Server Profiler, DTS,Business intelligence Studio.

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Salesforce Developer/Administrator

Responsibilities:

• Worked with a team of 6 developers, involved in various activities of the project like information gathering, analyzing the information, documentiong the functional and non-functional requirements.
• Incharge of the complete salesforce activities for the entire organization after the initital package deployed by Salesforce.com.
• Worked in three different production instances within the organization, involved in various configuration and setup activties and in production support.
• Identified as the Premier Support contact person for the organization, open cases with Salesforce, follow up until the issues are resolved.
• Extensively worked for both person and Company Accounts of the organization
• Involved in developing visualforce pages, triggers and apex classes based on the requirements.
• Proficient in creating record-types, page-layouts and profiles to hide/show visibility to various fields.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation rules and formula fields to the custom objects
• Exposure to various latest features of salesforce like Permission Sets to give user-specific permissions, content management, documents and libraries.
• Extensively worked in real-time Web service integration of Salesforce with J2EE web applications.
• Directly interacted with various user groups to understand and gather requirements and conducted demos to show prototypes.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates,workflow rules and actions, etc.
• Customized events and tasks as per user convenience to schedule meetings, follow-up, sharing calenders with other groups, etc.
• Worked in Single sign-on, SAML settings to enable the user to login to various applications simultaneouly.
• Enabled and configured E-mail Relay feature for the e-mail administration for the entire organization.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log .
• Resolved issues connected to Call Centers, usage of CTI adapters and Mobile applications.
• Incharge of the deployment and complete setup in 3 production instances, used Eclipse and changeSet for deploying.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Email Administration, SSO, Service Cloud Console, Change Set, Force.com Eclipse, HTML, JavaScript, CSS, Apex Explorer, Apex DataLoader.

Confidential, TX

Salesforce Consultant

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Designed and developed SFA based Application on force.com platform in salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations..
• Used salesforce Automation (SFA) for Territory Management and Opportunity Management.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed Apex Classes and Apex Triggers for various functional needs in the application.
• Created various Scheduled and Batch apex jobs based on the business requirements.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created automations of emails to Opportunity owners based on business requirements.
• Resolved major issues in previously exisiting integrations betweeen SAP and Salesforce in the Cast Iron environment.
• Created orchestrations for bi-directional integration of Salesforce and SAP using Cast Iron tool.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Cast Iron, Security Controls, Eclipse IDE Plug-in, Windows XP.

Confidential, South SanFrancisco, CA

Salesforce.com Consultant

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization in unlimited edition.
• Migrated Data from ACT and Microsoft access.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects, Web to case, Email to case.
• Integrated SFDC system with IBM Lotus Notes.
• Worked extensively using Cast Iron as an integration tool.
• Worked in standard objects like accounts and contacts in customer and partner portals.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic. Created mash up between sales force CRM and Gmail through Force.com AppExchanges’s email integration engine.
• Designed various HTML Email templates.
• Integrated the Web Services for extracting the data from external systems
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Reports, Analytic Snapshots, Dashboards, Tabs, Tags and Components.
• Developed Custom Reports and Dashboards as per given requirements.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.

Environment: Saleforce.com platform, Cast Iron, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Visual Force,Salesforce.com Data Loader, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential

Java Developer

Responsibilities:

• Involved in all the phasesof SDLC including Requirements collection, Design and Analysis of the customer specifications, Development and Customization of the application.
• Worked with the 3-Tier Architecture which includes the presentation layer, business logic layer and the database.
• The application is based on the MVC-II Architecture using Apache Struts framework.
• Involved in understanding the business processes and defining the requirements.
• Designing the system and documenting Use Cases, Class diagrams, Sequence diagrams.
• Designed and developed User Interface Screens using HTML, DHTML and JSP.
• Used JUnit to write repeatable tests (regression testing), mainly for unit testing.
• Used Singleton, Service Locator, DAO, Business Delegate, factory design pattern for services.
• Eclipse used as Java IDE tool for creating Action Classes and XML files.
• Develop the User Interface Screens for presentation Web logic using JSP, HTML, and CSS.
• Involved with Postgre SQL Database Design and Development.
• Managed Source Code in CVS environment.
• Created several complex stored procedures and triggers using SQL Server 2005 to retrieve data.
• Involved in writing T-SQL programming for implanting stored proceduresand functions for different tasks.
• Analyzedthe requirements and finely tuned the stored procedures to improve the performance.
• Documented the SQL Server Integration Service Standards to be followed.

Environment: Java, MVC, EJB, JDBC, Servlets, JSP, JBuilder IDE, HTML, XML, JavaScript, BEA WebLogic, Oracle, Internet Explorer, MS SQL Server 2005, T-SQL, and Windows 2003.

Confidential

Java Developer

Responsibilities:

• Developed Enterprise JavaBeans (EJB) to ease the implementation and deployment of the application components.
• Developed dynamic templates and Servlets, and provide excellent application management capabilities.
• Used JBuilder IDE tool to develop Graphical User Interface.
• Developed Swing Suite for look and feel as well as binding data to the GUI.
• Designed screens using HTML and field validations with JavaScript.
• Involved in coding Java, JDBC and Servlets interact with client and database.
• Involved in writing procedures, complex queries using PL/SQL to extract data from database and to delete the data and to reload the data on Oracle database.
• Perform code review on SQL and related code as needed.
• Actas a liaison to development teams to advice on database standards and best practices.
• Perform production SQL release final verification procedure to production.
• Document all database changes and follow and enforce change and release management processes.
• Involved in T-SQL Programming for writing both database and business stored procedures.
• Migrated Code across different environments.
• Involve in co-ordination between On-site and off-shore teams member. Working effectively around the clock for resolving issues.
• Documenting and bug fixes and resolution of Tickets.

Environment: Java, Swings, EJB, JDBC, Servlets, JSP, JBuilder IDE, HTML, XML, JavaScript, BEA WebLogic, Oracle, Internet Explorer, Windows NT, UNIX, MS SQL, T- SQL.