SUMMARY

• 10 + years of experience, in, GAP Analysis, Requirement Gathering and Quality Assurance Testing
• Expertise in User Acceptance, Functional, and Integration Testing
• Expertise in developing Test Plan, Use Cases, Test Cases, and Acceptance Criteria
• Knowledge of Software Development Life Cycle, Change Management System, Project Work Flow Business Process mapping and Gap Analysis.
• Experience Using Water Fall and Agile Scrum development methodologies.
• Extensive experience in Issue tracking and management tools Rational Clear Quest, JIRA, Confluence, and HP ALM Quality Center.
• Expensive experience in Creating Business Requirement Document (BRD), Functional Specification Documents (FSD), gap analysis, cost benefit analysis, Use Case Diagrams, Sequence Diagrams and Activity Diagrams using UML, Microsoft Office Suite, MS Project and Visio
• Experience in conducting Joint Application Development (JAD) sessions with End - users, SMEs, Developers, QAs and other stakeholders for project meetings, and walkthroughs.
• Experience in Saleforce.com, Configuration, Customization, Administration, Data Migration & and Integration
• Experience in Creating Roles, Profiles, Fields, Layouts, Workflows, Alerts, Reports, and Dashboards
• Experience in SFDC integration with other applications using SOAP and Rest API’s to access, modify and report changes. .
• Create and test business logic and triggers to organization’s data with Apex and build custom interfaces with Visual force.
• Create and modify application components, including objects, page layouts, reports, workflow rules, approval processes and triggers.
• Experience in importing and exporting data to and from Salesforce.com using Data Loader
• Knowledge of Apex Classes, triggers, API, SOQL, and SOSL.
• Working On Sales Force Administration Certification ADM 201, ADM 401
• Expertise in Coordinating Offshore onsite teams while working as onsite coordinator.
• Excellent Interpersonal, Oral & written communication skills

TECHNICAL SKILLS

Operating Systems: Windows 95/98/2000/NT/XP/7, AS/400

Quality Management Tools: JIRA, Confluence, Rational Clear Quest, Dev Track 8.0, HP ALM QC 11

Languages: HTML, Java, J2EE, JavaScript, VB Scripts, XML, SOAP, REST

Databases: Oracle, MS SQL Server and Toad for Oracle

CRM: Sales Force.Com, Sales and Service Cloud.

Methodologies: IEEE, IS09000, Water Fall, Agile Scrum

PROFESSIONAL EXPERIENCE

Confidential

Sales force Business Analyst Admin Tester

Environment: Force.com, SQL Server, DB Amp, Jitter bit, Integration with third party applications

Responsibilities:

• Involved in Sales force dot com setup activities, customization and defining functional requirements.
• Create and manage User Profiles, Roles and Hierarchies, Public Groups, Security Controls, Record-Level and Field-level security
• Imported accounts and contacts through Import Wizard, Performed Data Analysis and migrated data to Force platform using Data Loader.
• Set up Marketing Campaigns, Lead Management, Queries, and Auto-Response rules.
• Testing The Membership Application
• Testing Raisers Edge integration with SFDC using Jitter bit.

Confidential

Sales force Business Analyst

Environment: Java, Eclipse, Force IDE, Visual Force, Sales force 1 platform

Responsibilities:

• Involved in Sales force dot com setup activities, customization and defining functional requirements.
• Create and manage User Profiles, Roles and Hierarchies, Public Groups, Security Controls, Record-Level and Field-level security
• Imported accounts and contacts through Import Wizard, Performed Data Analysis and migrated data to Force platform using Data Loader.
• Set up Marketing Campaigns, Lead Management, Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Design and implement Custom Objects, Page layouts, Custom tabs and Components to suit the needs of the application

Confidential

Business Analyst \QA Consultant

Environment: Java, J2EE, SOA, Restful Service, Oracle 11g Toad for Oracle, HP ALM QC 11.0, JIRA, Confluence, Salesfore and Agile Scrum

Responsibilities:

• Meeting with business owner system users, SMEs and product owners, to define and Document business requirements and translate them into user stories in JIRA.
• Understand business goals, System Integration Architecture and plan solution architecture and application designs.
• Responsible for administration and configuration of CRM solution in Test and Stage environment
• Provide project support across cross functional teams, Product Owners and Quality Assurance
• Work with project managers to scope projects and develop project plans and risk analysis
• Worked on multiple applications development simultaneously.
• Worked with QA in creating Acceptance criteria, designing test cases and validate functional test.
• Involved with Business users testing and training in Staging environment
• Involved in Migration of MS Dynamic to Sales Force.com

Confidential

Business Analyst

Environment: Net, SQL 2008 R2, Quality Center 10.0 Agile Scrum

Responsibilities:

• Meeting with business owner, SMEs and system user to define and gather business requirements
• Reviewed and updated the Business requirement and Test Coverage documents
• Held review meetings, Testing Strategies and Risk Analysis
• Involved with business owners In User Training and UAT Testing
• Worked with QA team in User Acceptance Testing .
• Attended demo sessions to understand existing system functionalities
• Arranged interviews with all the stakeholders to review and understand the gathered business requirements
• Understand Business functionality, and System Specification documents
• Worked closely with developer to ensure features achieve desired level of quality.

Confidential

QA Consultant

Environment: Net, SQL 2008 R2, XML, Win 7, HL7, Medical Devices and Anesthesia PC

Responsibilities:

• Worked with QA team in the design and development of IQ/OQ/PQ process to validated systems that use various technical architectures.
• Reviewed and updated the Test Requirement documents in Rational DOORS
• Created Risk Management Plan adhering to the ISO 14971 standard and also incorporated software risk assessment techniques.
• Held review meetings to go over the risks identified and designed a plan for the risk mitigation
• Responsible for creating Verification plan, Verification Specifications and Test scripts Test Summary reports and Traceability matrix

Confidential

QA Analyst

Environment: Java, JSP, BEA Tuxedo, Oracle 10g, Quality Center 9.0

Responsibilities:

• Involved in Creation of Test Plan, Test Estimation, Test Cases and Test coverage reports
• Performing quality assurance testing for an ongoing suite of Web-based applications.
• Provide breakdown of QA tasks and time estimates for project planning.
• Perform QA lead functions, documentation, and defect management

Confidential

Sr. QA Analyst

Environment: Java, J2EE, DB2, AS/400, Test Director, Quality Center 9.0 and RUP

Responsibilities:

• Involved in Creation of Master Test Plan, Test Estimation, Test Cases and Test coverage reports
• Developed detailed Test strategy and Test plans from functional specifications for web applications. Worked closely with developer to ensure features achieve desired level of quality.
• Reporting and tracking Defects using Test director and Quality Center.
• Managed requirement coverage of test using Test Director and Quality Center.
• Worked with team of testers to meet the projects deadline and mentoring junior QA consultants.

Confidential

QA Analyst

Environment: Java, J2EE, Oracle10g, SAP CRM 5.0 and Test Director

Responsibilities:

• Understand Business functionality, System Specification Documents and creation of Test Cases, Test Plans, Test Matrix, liaison between different stake holders
• Participated in Technical Review and Walkthrough of the Test Procedures with the Testing Team.
• Involved in testing service contracts, and transactions in SAP CRM billing
• Developed and maintain test scripts, tests plans and, test summary reports.