SUMMARY

• 8+ years of experience as a Business Analyst in Software Development utilizing both iterative software development life cycle principles and classic SDLC methodologies.
• Dynamic professional that utilizes creativity, leadership, collaboration, and teamwork to identify, design, create, implement, and execute solutions that create customer value.
• Techno - functionalperson having a good hold of both technical and business aspects of healthcare domain which are helpful during application enhancements. Also with Bachelors in Computer Science and MBA, have the ability to ask the right question during requirements gathering and differentiate between Business and System requirements.
• Experienced in interacting and coordinating between end-users, expert teams, development and QA teams and drawing key changes to the business architecture.
• Worked as a Scrum Master and managed onsite and offshore team members, facilitated daily scrums, retrospective and resolved impediments
• Able to discover the appropriate resources in the organization, extract information, develop alternatives and obtain level of effort estimates from impacted work groups.
• Worked with users to gather, analyze, model and subsequently apply various tools to capture, link, trace, and manage requirements changes.
• Actively used Joint Application Development (JAD) and Joint Application Requirements (JAR) sessions with Business users and Stake holders alike in gathering requirements, collating and analyzing them to identify the real business need and facilitating the development of a customized solution which delivers maximum cost and usability benefit to the client and company.
• Recognized as a change agent who has worked on multi-million dollar enterprise projects, with documented ability to take initiative and provide positive program results using best practices and project management disciplines.
• Thorough Knowledge of various SDLC methodologies like Waterfall, Agile (Scrum).
• Hands on experience in analyzing and documenting Business Requirements (BRD) and System Functional Specifications including Use cases, Use cases narratives.
• Excellent analytical skills in understanding the business process (AS-IS and TO-BE), understanding the functional requirements and translating them to system requirement specifications.
• Extensive experience in using UML (Unified Model language) tools to create Activity, Sequence, Use Case, Class, and collaboration diagrams.
• Excellent communication, inter-personal, leadership and presentation skills.

TECHNICAL SKILLS

• TriZetto Care Advance Enterprise (CAE)
• FACETS
• MKS Integrity
• IBM Rational Requisite Pro
• Rational Team Concert (RTC)
• Rational Requirements Composer (RRC)
• Clear Case
• Clear Quest
• SQL
• Java
• Siebel
• HP Quality Center
• IBM SPSS
• SAP FICO
• Microsoft Office (Word
• Excel
• Access
• PowerPoint
• SharePoint
• Project
• Visio)

PROFESSIONAL EXPERIENCE

Confidential, Hartford, CT

Lead Business Analyst/Scrum Master

Responsibilities:

• Eliciting requirements by interacting with the end - users of the system through JAD sessions, questionnaires, interviews and shadowing.
• Fine-tuning and documenting requirements in the form of functional requirements, non-functional requirements, use case diagrams, use case narratives and user stories
• Establishing traceability and connectivity between the business needs, requirements, design artefacts, code artefacts and testing artefacts.
• Managing changes to requirements due to constant interaction with business stakeholders and technology partners.
• Understanding the desired business functionality, existing business functionality and the critical paths in the business processes to help determine system changes
• Providing functional support for the developers and clarifying questions on business processes and domain information.
• Providing functional support to testers by providing them with guidance on the business processes and scenarios and answer queries on test coverage.
• Providing expert know how and troubleshooting support for the team during final code deployment.
• Creating and detailing user stories from epics and business needs.
• Grooming the user story created to document changes needed to systems / processes
• Moderating the effort sizing session and helping the team / pod determine the effort that should be associated with a user story in terms of story points.
• Helping the product owner prioritize and rank the product backlog based on business needs and systems constraint.
• Planning the sequence of changes to be implemented along with work assignment to the team through sprint planning sessions.
• Tracking the development, QA and UAT sign-offs on the user stories through RTC and daily check point meetings.
• Providing a demo of the system increment / changes to the product owner and obtaining customer sign-off through sprint demo sessions.
• Tracking best practices, bottle necks and scope for improvement in team operations through the sprint retrospective sessions.
• Managing the day to day interactions amongst the various stakeholders and the scrum teams to discuss updates, issues, changes and dependencies through the scrum and scrum of scrum sessions.
• Troubleshooting integration issues and dependency issues through triage calls and managing risks, scope creeps and defect triages

Confidential, Durham, NC

Senior Business Analyst

Responsibilities:

• Created Business Workflow Diagrams, Activity diagrams using MS Visio, translated high-level business requirements into specifications for TriZetto team and followed change control process. Designed use-cases and use-case models to further refine the requirements and understand the business processes.
• Worked with cross functional teams to support the implementation and integration of the complete stack of the TriZetto suite of applications
• Liaised with constituents to understand business problems in order to assess and propose process and technology solutions
• Applied relevant tools and techniques to assess impact based on changes to the enabling technologies that support business processes. Lead development of future state process and drive changes across business and operations
• Influenced solutions to effectively use systems and applications without customization; Work to promote process change as an alternative to customization
• Created Business Requirements Document (BRD) and Use cases for CareAdvance enhancements.
• Involved in the creation and documentation of Business Requirements Documents (BRD), Requirements, Traceability Matrix (RTM), process models, use cases, and all applicable artifacts using the Integrity 10 MKS requirements Management tool to meet complex business needs
• Prepared detailed business specifications from which applications are designed, developed, coded, and tested
• Created appropriate business deliverable documentation that drives downstream deliverables such as detailed designs, program code, and technical documentation
• Identified issues, recommended document changes and implemented same

Confidential, Jacksonville, FL

Business Systems Analyst

Responsibilities:

• Analyzed, evaluated and developed existing and proposed systems enhancements.
• As a member of an Applications Development team, provided application software development services or technical support for projects about how the system should perform or the business rules the system supports.
• Developed requirements for new BCBSF ( Confidential ) applications and analyzed and modified logic in existing applications.
• Coordinated activities with other IT (Information Technology) organizations (e.g., database, telecommunications, operations, technical support, etc.) to ensure that system improvements are successfully implemented.
• Analyzed requirements and communicated those to development and testing teams.
• Effectively worked with the business and facilitated the definition of functional system requirements (JAR/JAD Sessions).
• Worked with the technology team to translate business requirements into detailed design documents and Serve as liaison between the business and technology groups
• Coordinated user involvement throughout the project lifecycle and played a key role in managing system requirement changes and estimating system/development impact.
• Effectively and proactively reported status to IT and business management

Confidential, CT

Business Analyst

Responsibilities:

• Gathered Business Requirements from theSubject Matter Experts (SMEs)and documented the requirements in theBRD (Business Requirements Document).
• Planned and defined system requirements to create Use Cases, Data Flow Diagrams using MS Visio and wireframes for User Interface (UI) design using the UML (Unified Modeling Language) methodologies.
• Utilized data flow diagrams, use case diagrams and process flow diagrams to represent information provided by the Business Owners. Also, worked towards getting sign offs from business
• Mapped process flows; assess as-is process through user interviews, data collection and analysis, design and evaluation of to-be process solutions.
• Maintained theTraceability Matrix tabletouniquelytrace theidentified business requirements togeneral designto testing as proof thatrequirements requested havebeen developed into a solution and that it has been tested and tracked.
• Assisted the QA (Quality Assurance) team in designing the Test Plan and Test Cases for User Acceptance testing.
• Designed and developed Use Cases using UML and Business Process Modeling.
• Identified gaps in the business process and proposed new solutions which minimized the data flow and steps for quick resolution

Confidential

Systems Analyst

Responsibilities:

• Organized and documented use cases, business rules and functional requirements for the system functionalities and ensured that critical requirements are not missed
• Established a tightly coupled change control system
• Developed a schedule and identified project milestones.
• Designed extensive work flows and process flows for AS IS as well as TO BE vision of the application
• Provided guidance and established vision and direction for the application.
• Documented the requirements and approach and circulated to the Business & Tech teams for Signoff
• Mentored the team who work as System Administrators on requirement collection and documentation
• Reported project progress to the team, senior management and all stakeholders periodically
• Acted as liaison between functional business units and application team managers to assist in defining objectives, requirements, functions, and priorities of applicable business system related projects
• Identified/handled project risks/issues/changes and helped establish and enhance Business Continuity
• Worked as an Interface between the users and the different teams involved in the application development for the better understanding of the business and IT processes
• Identified the Critical Path of the project and monitored the risk.
• Reviewed various Re-engineering techniques with Technical Experts to finalize the Approach.
• Schedule weekly meetings with Business & tech group to discuss issues / concerns / status
• Worked closely with the Business Development team to understand and document the current process and identify pain points and business risks.