SUMMARY

• A forward - thinking and dedicated information technology professional with an extensive 7+ years of experience in analysis, administration, development, testing and implementation of IT systems like CRM, ERP and Databases.
• Additional capabilities in Scrum methodologies, Data Integrations, Data Migrations, Business Analysis, Software Engineering, Project Management and Agile methodologies.
• Specialized in administering and implementing the cloud solutions for desktop and mobile platforms.
• A strong self-starter with the flexibility to function in the constantly changing IT market.
• Demonstrates a superior ability to resolve problems and sound technical skills in software development life cycle and software language proficiency.

TECHNICAL SKILLS

Databases: MS SQL Server, Oracle, MY SQL.

ETL&Reporting Tools: Informatca Power CenterSQL Server Integration Services (SSIS), SQL Server Reporting Services (SSRS).Talend open Studio, Jitterbit studio, Scribe Insight.

Database Tools: SQL profiler, SQL Query Analyzer, Index Analyzer, DTA, SQL Server Management Studio, Perfmon.

CRM Technologies: Salesforce, Microsoft dynamics CRM online 2016.

Agile Tools: Agile Acceleartor, Rally and JIRA

Apexchange Tools: Spring CM, Docusign, Cloudingo, FieldTrip, DupeCatcher, S-docs, Geopointe, Agile Accelerator, Docusign

PROFESSIONAL EXPERIENCE

Confidential, Minneapolis, MN

Sr.Salesforce Developer

Responsibilities:

• Involved in Agile methodology, Scrum which improved productivity.
• Participated in Requirement Gathering Sessions & JAD Sessions.
• Reviewing the test cases provided by the QA Team, and providing feedback for userstories.
• Worked in Administration, Configuration, Implementation and Support of ServiceMax andSalesforceapplications.
• Analyzed and created custom Profiles, Roles, Permission Sets, Sharing Sets as required for the business needs and implementedobject level field level and record level security.
• Designed and deployed Custom Objects, Record Types, Page Layouts, Custom Tabs, Validation rules, and Auto-Response Rules for automating business logic.
• Implementeddeclarative salesforce features like Record Types, RollUp-Summary, Formula Fields, Realtionships, VisualFlows, Workflows and Process Builder for automation.
• Hands on experience onSalesforceLightning for Customizing Reports and Dashboards for business use.
• CreatedCPQprocess usingSteelBrickCPQ, Spring CM, and Docusign AppExchange tool.
• Worked on SteelBrick CPQ for Quote automation using Process Builder.
• Configured different Products bundles, Discount Pricing, Quote Line Items and Quote Templates through partner channels (CPQ).
• BuiltCTI (Computer Telephony Integration) adapters to integrate with Desktop applications and third-partyCTIsystems. Also created Web-to-Case, Email-to-Case and Omni Channel.
• Implemented Single Sign On with custom domain for Users and JIT for provisioning and de provisioning users.
• Developed Continuous Integration for automated deployments using JIRA, Bitbucket, Bamboo, Force.com IDE.
• Ensured Data Integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of datausing Data Loader,Scribe Insight,Informatica.
• Used SOQL & SOSL for data manipulation. Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created Batch Apex classes for batch execution and Scheduled Apex for LDV (Large Data Volumes).
• Worked on Lightning components for quick actions using Aura, Lightning Design System, CSS.
• Good experience in developingSalesforceLightning Apps, Components, Controllers and Events
• Developed Apex REST, ApexWeb Services for integrating with external applications.

Environment: Salesforce, Lightning Connect, SteelBrick CPQ, CTI, Dataloader, Scribe, Bitbucket, Bamboo, SAP, JIRA.

Confidential, Dallas, Texas

Sr.Salesforce Developer

Responsibilities:

• Defined BRD(Business Requirement Doc), TRD(Technical requirement Doc), Deployment Doc using Sharepoints.
• Used Rally for ALM(Application lifeCycle Management) in creating user stories, test cases.
• Used Service Now for Change Management to migrate accross environments.
• Administrated and Monitored the organization's Salesforce CRM application (1 Production instance, 1 full Sandboxes, 3 Developer Pro, 1 Partial Copy, 12 Developer Sandbox) and developed plan and governance for environment management.
• Capitalized Workflow Rules, Validation Rules, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages, Hierarchial Approval Process to automate the business processes.
• Implemented a complex sharing model for different line of users to control the access based on Roles, Territories and Product Divisions.
• Integrated Salesforce with Outlook for a bi-directional sync of Contacts, Events and Tasks.
• Interacted with stakeholders for different lines of business users to demo the application and to leverage the platform capabilities.
• Streamlined document geneartion for sales users Conga Composer
• Integrated salesforce with Silver Pop for email marketing. Implemented Campaign management with Campaign Members(Leads, Contacts),Campaign Hierarchybased on filter Criteria and Reports.
• Created email-to-cases for 25 email Inboxes, Automated-Responses, Assignment Rules, Email Alerts and Templates for Case Management.
• Used Salesforce Automation for salesLead Management(Round Robin Lead Assignment), Opportunity Management, Account and Contact Management.
• Enabled the Standard Contract functionality along with Entitlements resulting in capturing the SLA / milestones.
• Used Force.com IDE for development of Apex classes, Triggers and Debugging and Analyzing logs.
• Created public websites that are directly Integrated with Salesforce.com using Sites.com
• Developed Custom Visualforce pages for a responsive and for creating parent-child record from same page.
• Developed Apex Trigger, Apex Batch, Apex Scheduler, Apex Controllers, Apex Test Classes& Apex Web Service, Visual Force.
• Implemented best practices on platform like one trigger per object, Bulkifying the code, Helper Classes, Error Handling, Optimal Designing and Handling LDV(Large Data Volumes).
• Integrated with SQL database through Informatica Cloud for Loan Application records and data archiving on daily basis.
• Developed SOAP API and REST API web services classes and tested using tools like SOAP UI and workbench.
• Oversawrelease managementactivities including deployment between multiple sandbox orgs using Force.com IDE and managing version controlusing Github.
• Designed and developed custom visualforce pages for Partner Community users for a self registration pages, tabbed format, datatables.

Environment: Salesforce, Lightning Connect, GitHub, CongaComposer, Mulesoft, SQL.

Confidential, Plymouth, MN

Salesforce Developer

Responsibilities:

• Designed Technical Specification Document based on the requirements and the Existing Systems.
• Organized Daily Scrum meetings with all the team members to check whether we are in same page.
• Played a Vital role in conducting Weekly status meeting with all the team members to discuss on various aspects relates to the outcome of the project.
• Interacted with various business user groups and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Created Custom objects, Custom tabs, and Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules and Page layouts..
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created Profiles and Configured the Permissions based on the Organizational Hierarchy using Permission Sets.
• Created Field Sets, Custom Label and Custom settings for the business administrators to change the functionality or make enhancement when required.
• Involved in Creating and Customizing Email template and Configuring them to the Email Alert within the workflow rule for a standard/custom object.
• Created Page layouts, mini page layout and Search layouts to Organize fields, Custom links, related lists and other components on record detail pages and edit pages.
• Part of the team defining and implementing the mobile strategy for CRM applications
• Involved in various stages of Software Development Life Cycle (SDLC) including experience in Integration of Salesforce with other systems using Apex Web services WSDL.
• Worked on triggers which help the Employer portal to Provision and De-provision.
• Wrote Javascript for client side validation to prevent traffic on the server side and performed calculations on the application.
• Designed, developed and deployed VisualForce Page,Apex Classes, Controller Classes and Apex Triggers based on the business requirements.
• DevelopedCascading Style Sheets (CSS)for creating effects inVisualforce pages.
• Developed @futureto make a callout to external applications from a Trigger.
• Worked on Integrating data to synchronizing businesses processes between Marketo and Salesforce via CloudHub (iPaaS) within the MuleSoft Anypoint Platform.
• Worked on MuleSoft’sgraphical data mapping and transformation solution to allow users to transform data when moving information between Marketo and Salesforce.
• Used the sandbox for testing and created managed packages and migratedthem between sandbox and Production environments.
• Worked on Security Authenticationcertificate and solved the issue which prevailed between the Projects.
• Deployed Customization from Sandbox to another Environment by Eclipse IDE and Change Set.

Environment: Salesforce.com, Apex, Visual Force, Sandbox Testing, Eclipse IDE plug-in, GitHub, Data Loader, Dream Factory (Snapshot).

Confidential, Houston, TX

Salesforce Admin/Business Analyst

Responsibilities:

• Managed new user set-ups and deactivations supporting over 500+ salesforce users, worked on cleaning and merging of Duplicate data using Dupe Catcher.
• Evaluated complex client requirements & developed solutions to meet business needs. Also, developed Requirement Traceability Matrix and Application Architecture Design Documents.
• Created User Stories in Agile Accelerator and documented the Business flow process.
• Involved in goal analysis and played a key role in putting together the current stateprocessis to clarify exactly how thebusiness processworks today. (AS IS Business Process)
• Experienced in providing and restricting access appropriately by using Profiles, Permission sets, Organization Wide Settings, Roles, Owner based sharing rules, Criteria based sharing rules, Manual sharing.
• Designed and deployed Custom tabs, Validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Established objects relationships between various objects using Master-Detail, Lookup, and Junction objects.
• Created Time-based Triggers and Apex classes to involve certain group of people based on the priority and leveraged Chatter feeds and Chatter groups.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Performed Excel data analysis using VLOOKUP, Pivot tables, Formulas, Data validation, Conditional Formatting, Graph and Chart manipulation as per client requirements.
• Customized application business logic using declarative programming like Formula fields, Validation rules, Workflow rules, Approval process, Record Type, Picklist, Dependent Pick lists, List views.
• Deployed Salesforce components from sandbox to production using Force.com and migration tool, Change Set and Eclipse.

Confidential

SQL server Developer/DBA

Responsibilities:

• Involved in the Design and Development of Database.
• Creating Automatic data loading Procedures from the host system to master systems
• Used stored procedures, bcp and DTS Packages
• Involved in automation of the job and was involved in daily monitoring of the tables and indexes for performance
• Monitoring Log shipping/Replication and trouble shooting of errors
• Security issues related to logins database users and application roles and linked Servers.
• Performance Tuning of SQL 7.0
• Analyzing the problems in the production environment and try to develop new procedures and methods for monitoring the problems and send alert messages to take pro-active action.
• Backup and Restoration of data/database.
• Involvement in Development and Implementation
• Designing the database
• Creating Automatic data loading Procedures from the host system to master systems
• Used stored procedures, bcp and DTS Packages
• Security issues related to logins database users and application roles and linked Servers.
• Timely completion of activities for database backup, restorationand health check of databases.
• Involved in trouble shooting and fine-tuning of databases
• Tuning front-end applications like Visual Basic and MS Access, which query the SQL Server databases. Troubleshooting ODBC and OLEDB issues between the application and the server.
• Scheduling Full and Differential Database backups to disks, tapes or remote servers, using batch scripts, TSQL and Maintenance Plan Wizard and configure appropriate Recovery Model for the databases.

Environment: SQL SERVER 2000, MS-Access, Visual Basic 6, and Windows NT Server and Windows 2000.