SUMMARY

• A motivated consultant with 7+ years of IT experience, including Salesforce Administration, Configuration, Customization, Implementation, Lightning, and support experience with Salesforce platform.
• Experience in SFDC development using Visualforce Pages, Components, Force.com IDE, SOQL, and SOSL, MVC architecture, DML statements.
• Experience in developing iPad application, Veeva which supports Sales cloud for life sciences.
• Well versed in analyzing of CRM business processes that include Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management and merging management.
• Proficiency in Salesforce.com administrative tasks like creating profiles, roles, users, email services, Approvals, Workflows, Reports, Dashboards, Developed Formula fields, Work Flow rules, Validation rules.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Campaigns, Leads, Opportunities, Products and Price books, Cases, Forecasting, Reports and Dashboards.
• Rich experience in Administration, Development and Maintenance of Salesforce Orgs and Custom User Interface using Force.com, Visual Force, Custom Controllers, CSS, Java Script, AJAX and APEX to fulfill the functional needs.
• Good working experience in various capacities such as Salesforce developer, Salesforce Administrator and involved in various phases of entire project.
• Implemented best practices for Apex triggers, Apex classes to avoid governor limits.
• Used Force.com developer toolkit including Apex classes, Apex triggers and Visual force pages to develop custom business logic.
• Experience with User Acceptance Testing (UAT) and Accessibility Testing.
• Extensive Experience of Agile Methodology and Scrum Methodology of software engineering processes.
• Hands on Experience in creating Custom Objects, Custom fields, Pick List, Data management, Forecasting, Page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, Report extractions to various formats, Design of Visual Force Pages, Record Types, Dashboards.
• Experience in APEX Language and Leveraging Force.com Platform - world's first commercial Software as a Service(SAAS) application in Cloud computing environment.
• Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, SOAP, and IBM WebSphere.
• Extensive experience using and creating Profiles, Roles, Page Layouts, Org-Wide default, Sharing rules, Work Flows, Approval Workflow, Reports/Graphs and Dashboards.
• Implemented various Custom objects, Triggers, workflows/ workflow rules, approvals, S-Controls, Visual Force Pages, and Apex classes.
• Hands on Experience in using meta-data migration tools like Eclipse IDE and Salesforce Apex Data Loader.

TECHNICAL SKILLS

Salesforce: Salesforce CRM, Salesforce SFA, Apex, Visualforce, Controllers, Triggers, SOQL, SOSL, Web Services, Sales and Service Cloud, Workflow & Approvals, CPQ, Reports and Dashboards, Data Loader, Veeva Custom Objects, Analytic Snapshots, Case Management Automation

Tools: Force.com Explorer, Data Loader, Force.com Excel Connector, ANT

Web: HTML, XML, CSS, JavaScript, jQuery, Bootstrap, WSDL

Database: Oracle, MS SQL

PROFESSIONAL EXPERIENCE

Confidential, Fremont, CA

Sr. Salesforce Developer

Responsibilities:

• Involved in queryingSalesforcetables using SOQL & SOSL queries using Force.com Explorer.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Used Data Loader for insert, update, and bulk import or export of data fromSalesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Worked on Veeva out of the box objects, Public Groups, Products catalog, CLM, iRep CRM application, Veeva settings, VMOC’s, Messages, Vmobile Home page components.
• Worked on Excel Connector for Performing DML operations.
• Composite experience in customizing CRM to meet customer’s specific business needs.
• Experienced in customer support and application troubleshooting.
• Created Custom objects like Calls, Call Plans, Vmoc, Medical Inquiry, Products, Veeva person Accounts and business Accounts, scheduler and Attachments and experience with MSL Plan validations and call pick up criteria.
• Performed large and small-scale Data Migration using Migration Tool ANT and Data Loader.
• Used Sales Force Automation for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.
• Designed and deployed the Custom objects, Custom tabs, Picklist, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Worked on the functionality for call center application on service cloud and case management for the Janssen in North America and Canada.
• Used Bundles, components, Html, CSS, build some vertical lightning pages for responsive applications.
• Created Server APEX Controller for Salesforce Lightning Experience.
• Salesforce Lightning Experience - Used SLDS for developing Lightning Components, Actions, Event and Server-Side Controller.
• Integration experience for First Doc, Webmethods, Genesys/IWS CTI for call center case management.
• Worked closely with QA team and prepared several Test conditions, confirmed, and conducted UAT on all applications
• Deployed applications from sandbox to sandbox/production using ant migration tool, Eclipse, and Change Set.

Environment: Salesforce.com platform, Apex Script, Webservices API, Visualforce Pages, Controllers, CSS, Encryption Fields, Lightning Components, Workflow & Approvals, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, Java Script, Reports, Dashboards, Eclipse IDE Plug-in, Windows XP.

Confidential, St. Petersburg, FL

Sr. Salesforce Developer

Responsibilities:

• Created Data Validation rules and Formulas as per business requirement.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and Visual Force.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Worked with Salesforce.com team to make application certified.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.
• Created Custom objects to build new application functionality in the Salesforce.com.
• Created page layouts, related lists, and search criteria on record pages.
• Installed and deployed Organization View, a Force.com AppExchange tool that allows users to create visual org charts and update them in Salesforce CRM using drag-and-drop functionality.
• Involving in creating user roles and Hierarchies.
• Offered the training to the internal business users to use the application and develop their own custom report.
• Improved efficiency and performance of the operations by making the process automated to the users by writing Triggers, JavaScript for creating Custom buttons and for routing to new pages.
• Extensively involved in data migration from three legacy systems to Salesforce.
• Components to enable anyone to quickly and easily create modern enterprise apps
• Implemented Email-to-Case, Web-to-Case entry, and manual case entry for entering customer’s cases in Cases Tab.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for correctness of the data.

Environment: Salesforce.com platform, Apex Script, Visualforce Pages, Controllers, CSS, Encryption Fields, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, Java Script, Reports, Dashboards, Eclipse IDE Plug-in.

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Performed analysis, design, implementation, execution and documentation of business plans, business strategies of an application system.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• CRM tools and analysis designing of the requirements.
• System thinking, Organizational thinking are part of analytical skills.
• Planned and performed analysis of e-commerce activities and/or functions and guides the subsequent design and implementation or improvement of existing ecommerce applications.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization. Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Developed Apex classes and Apex Triggers for various functional needs in the application.
• Developed workflow rules for various tasks and Email alerts as per the requirement.
• Developed Approval process for the application by implementing custom formulas in different stages of approval.
• Implemented Case Management Automation to track and solve Customer’s Issues. Implemented Email-to-Case, Web-to-Case to enter generated cases to Case Object.
• Developed Visualforce Pages to customize the view and functionality of the page that were required by the Organization.
• Provided the training to the internal business users to use the application and develop their own custom report.

Environment: Salesforce.com platform, Apex Script, Webservices API, Visualforce Pages, Controllers, CSS, Encryption Fields, Workflow & Approvals, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, Java Script, Reports, Dashboards.

Confidential

Salesforce Developer

Responsibilities:

• Worked on varioussalesforce.com standard objects like Accounts, Contacts, Cases, Opportunities Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• CRM tools and analysis designing of the requirements.
• System thinking, Organizational thinking are part of analytical skills.
• Analyzed the requirements based on business data and user requirements.
• Created a variety of custom reports and dashboards for users at all levels in the organization.
• Experience with Visualforce Style sheets and Static Resources to augment all standard styling on a Visualforce page and utilize un-stylized text output to gain full control when iterating over lists of data.
• Created technical and functional specification documents
• Worked with development and QA teams to ensure clarity of development and testing specifications.
• Created test cases and coordinated UAT.
• Created mapping files in data loader for loading data intoSalesforce.

Environment: Salesforce.com platform, Apex Script, Visualforce Pages, Controllers, CSS, Encryption Fields, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, Java Script, Reports, Dashboards, Eclipse IDE Plug-in.

Confidential

Salesforce Developer

Responsibilities:

• Worked as enhancement team member and performed the roles ofSalesforce.com Admin in the organization.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh. Onsite point of contact for salesforce for the inside sales team.
• Managed the database for the team's regions and performed basic administration, de-duping and cleanup procedures
• Monitored team’s adoption rates and responded as needed providing them with training sessions, communication and documentation as needed.

Environment: Salesforce.com platform, Apex Script, Visualforce Pages, Controllers, CSS, Encryption Fields, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, Java Script, Reports, Dashboards, Eclipse IDE Plug-in.