SUMMARY

• 8+ years of experience in the field of business analysis, a self - starter with excellent communication and presentation skills with strong analytical and problem solving skills.
• Strong knowledge of Unified Modeling Language (UML), Software Development Life Cycle (SDLC), Waterfall, Rational Unified Process (RUP) and Agile Methodologies.
• Extensive experience in handling Requirements Management, Business Requirements Document (BRD), Functional Requirements Specification (FRS), System Requirement Specifications (SRS), Use Case Specifications and Requirements Traceability Matrix.
• Excellent analytical skills in understanding the business process and translating business requirements into system functionality requirements in technical terms.
• Experience in conducting Joint Application Development (JAD) sessions for requirements gathering, analysis, design and Rapid Application Development (RAD) sessions to converge early toward a design acceptable to the customer and feasible for the developers and to limit a project’s exposure to the forces of change.
• Performed Gap Analysis to check compatibility of the existing system infrastructure with the new business requirements.
• Efficient in documenting data models, data flows for new and existing applications. Ability to gather business and technical requirements from both formal and informal sessions utilizing a variety of software tools including Requisite Pro.
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, MS Excel, MS Access, MS Visio, technical assessment tools, data warehousing concepts and web development.
• Proficient in developing Use Case Model, Analysis Model, Design Model, Implementation Model, Use Case Diagrams, Behavior Diagrams (Sequence diagrams, Collaboration diagrams, State chart diagrams, Activity diagrams), Class Diagrams based on UML using Rose.
• Experience in Medicaid Management Information System (MMIS) and also Department of Confidential .
• Worked on Impact Assessment Reports (IAR) to determine the level of effort required to implement the new changes into the current system.
• Worked with System Integration Testing (SIT) and User Acceptance Testing (UAT) teams to help prepare several test scripts that include positive, negative and regression scenarios covering complete requirements.
• Worked with the development team to design the application based on the requirements and also help address the issues that arise during the testing phase.
• Experienced in coordinating activities between business unit and technical staff, developing new methods, policies, and procedures to meet the business needs.
• Excellent presentation skills in communicating with both business and technical teams.

TECHNICAL SKILLS

Business Tools: Rational Suite (Requisite Pro, Rose, ClearQuest, ClearCase), MS Visio, MS Project, MS Access, MS Office Suite, Rational Method Composer, Websphere Business Modeler, Erwin Data Modeler 4x, Business Object

Business Skills: Business Definition Requirements, Business Process Analysis, Gap Analysis, Use Case Modeling & Analysis, Business Environment and Market Research Analysis

Methodologies: RUP, OOAD, UML & Business/Data Modeling

Testing Tools: Win Runner, Load Runner, Test Director, Quick Test Pro, Quality Centre

Operating Systems: Windows XP/95/98/NT/2000, Mac OS X, DOS, UNIX, Linux

Databases: Oracle 8i/9i; SQL Server 7.0 & 2000; Access 2000, MS SQL Server, DB2

PROFESSIONAL EXPERIENCE

Confidential, Oakland, CA

Senior Business Analyst

Responsibilities:

• Gathered Business and Functional Requirements based on Agile Methodology.
• Converted Business Requirements into Functional Requirements Specification Document and Technical Specifications using Rational Requisite.
• Managed workload, schedules and coordinated status review meetings with project managers.
• Coordinated with the business owner to develop an end user training material.
• Facilitated JAR sessions, JAD session, drafted Status Reports, Oral Presentations, Emails and coordinated extensive communication network through interviews with end users, physicians, tech team and other non-technical team members.
• Created Use Cases Diagrams, Use Case Narratives, Activity Diagrams, Class Diagrams, and Collaboration Diagrams using UML modelling tools like MS Visio.
• Realized the data or content changes from HIPPA 4010 state to HIPAA 5010.
• Provided assistance in developing Test Plans, Test Cases, Test Reports, and Defect Tracking as and when required.
• Created Work Breakdown Structures (WBS), Project Schedule and Project Timelines using MS Project.
• Maintained the Requirements Traceability Matrix (RTM)
• Performed data mining using SAS/INSIGHT to detect relevant patterns in a database from the current and historical data.
• Developed and executed overall testing strategy, plans, and test cases for User Acceptance (UAT) and Operational Acceptance testing phases.
• Performed Data Analysis by evaluating Age, Gender, SSN, Date of Birth, Procedural Codes including all financial information (deductibles, co-pay, net paid amount etc.)

Environment: MS Project, MS Visio, Rational Requisite Pro, SQL, Oracle, SAS, MS Excel, Macros, and UAT.

Confidential, San Francisco, CA

Senior Business Analyst

Responsibilities:

• Was involved in working with a team of developers and partially responsible for allocation of work.
• Was involved in project management activities, like project planning, development and execution.
• Analysis of Client requirements, generating workflow process and necessary documents for the project.
• Managed Requirements and communicated with user groups and team members using UML diagrams in Rational Rose and Rational RequisitePro.
• Defined project milestones, schedules, monitoring progress using MS Project and updating plans as required.
• Initiated Use Case Analysis using UML, which provided the framework for potential use case deliverables and their inter-relationships, and allow for maximizing software reuse.
• Documented User Requirements with MS Word as the editing tool.
• Identified and resolved issues between business requirements and technical constraints, often involving other business analysts and technology staff.
• Utilized knowledge of networking and LDAP for project integration requirements analysis.
• Followed the UML based methods using Rational Rose to create: Use Cases, Activity Diagrams, Sequence Diagrams, Collaboration Diagrams.
• Weekly Status reporting to the product manager and director of IT.
• Used RUP provided technical leadership and expertise in reorganization of a complex End-to-End Testing effort and performed System analysis and organizational review of existing QA process.

Environment: Windows, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), RUP, UML, SQL, Oracle, SWOT analysis, GAP Analysis.

Confidential, San Francisco, CA

Senior Business Analyst

Responsibilities:

• Assisted in identifying the end users of the system and interviewed them in meetings and workshops.
• Met with client groups to determine User Requirements and System Goals. Coordinated work plan between project manager and client using Microsoft Project.
• Created and updated Issue, Risk, Assumption, Action and Dependency Document (IRAAD) identifying the risks to the project due to its severe dependencies on internal blocks and external vendors or entities. Also provided mitigation plans for the risks and issues identified.
• Assisted in interviewing SME, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business and technical people.
• Participated in JAD sessions to develop architectural solution that met application with the business requirements, resolved open issues, and changed requirements. Participated in walkthroughs and review meetings with Business Analysts & Development team.
• Involved in developing techniques for requirement gathering including interviews, brainstorms and meetings with stakeholders.
• Developed flow diagrams for Business process of the company using Microsoft Visio.
• Followed up with the end users and developers for user satisfaction and change management.
• Use Case Modeling using Rational Unified Process (RUP) for preparing Functional Requirements documents.
• Functioned as the primary liaison between the business, operations, and technical groups throughout the project cycle.
• Developed business process models in RUP to document existing and future business processes.

Environment: Rational Rose, RUP, UML, Rational ClearCase, SQL Server, HTML, MS Visio, MS Office, Oracle, Windows NT

Confidential, CA

Senior Business Analyst

Responsibilities:

• Interacted with Business users to gather requirements and goals. Involved in gathering and synthesizing business requirements and translated into functional and non-functional requirements to be used as input to the functional design specifications.
• Created Business Requirement Document (BRD) and High Level Logical Data Models containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Coordinated with system architects and developers to convert business requirements into system requirements.
• Analyzed and prioritized business user requirements as system requirements that must be included while developing the software. Gathered and documented business requirements in Agile environment.
• Provided business systems analysis for various IT projects which interfaced with the Store Operations. This included gathering and documenting business requirements, creating the AS IS and TO BE business process models, and working with development teams to design solutions.
• Designed and developed Use Cases diagrams, and was involved with design team in creation of Activity Diagrams and Sequence Diagrams to depict process flows. Involved with functional design and documentation.
• Data extraction and analysis through SQL queries.
• Involved in User Acceptance Testing (UAT) for successful implementation of all the requirements and also in generating reports and used Rational ClearQuest for defect tracking, facilitating and monitoring the process.
• Developed a detailed project plan and worked with a large Implementation team to ensure that all defects were resolved in a timely manner.

Environment: Microsoft Visio, Microsoft Project, RUP, Rational Tools, Clear Quest, ORACLE, SQL, TOAD, MS Excel, MS Word, MS Access, MS PowerPoint, Windows XP Professional, Adobe.

Confidential, Austin TX

Business Analyst

Responsibilities:

• Worked on several HLEs (High Level Estimates) and IARs (Impact Assessment Reports) to identify the level of effort required for implementing each change request.
• Participated in several requirements gathering sessions along with Stakeholders, SMEs, and End Users and UAT team in order to define the purpose and scope of the new changes and gather the requirements accordingly.
• Facilitated JAD Sessions and interacted with the group to discuss all possible scenarios and to propose a solution that completely meets the business requirements.
• Captured minutes of the meeting during each meeting and identified action items during the discussions and assigned to the appropriate person to get the updates in a timely fashion within the deliverable timeframes.
• Prepared Business Requirement document by including the Use Cases, Screen Mock Ups, Story Board, Traceability and high-level scenarios.
• Conducted Gap Analysis according to AS-IS to TO-BE model with the help of the requirements and converted the requirements into technical specifications.
• Held several all-day sessions with the client to understand the policy requirement of each benefit program so that an integrated system can be designed and built by implementing all the new requirements.
• Converted user requirements into business requirements and technical specifications so that designers and developers can understand the business process.
• Created artifacts for Rational Unified Process (RUP) - system architecture document, supplemental requirements document, desk procedure manual, architecture diagrams, verifying technical production infrastructure, designing and executing performance tests.
• Worked with System Integration Testing (SIT) and User Acceptance Testing (UAT) team to help prepare Test Cases, Scenarios and also perform peer review to make sure all the requirements are covered.

Environment: RUP, UML, Windows, MS Office, XML, Rational Rose, Rational Requisite pro, SQL, Oracle, Visio, Mercury Quality Centre, Mercury ITG.

Confidential, Louisville, KY

Business Analyst

Responsibilities:

• Assisted in developing Project Proposal, Business Case and Business rules.
• Gathered business requirements from stakeholders and translated them into detailed requirement specifications.
• Assisted JAD sessions to identify the business flows and determined whether the EDI X12 Transaction impacts any current or proposed systems, Code set and Identifier aspects of HIPAA.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Performed requirements gathering process in iterative approach using RUP methodology.
• Prepared Business Requirement Document (BRD) and Software Requirement Specification (SRS)
• Analyzed Business Requirements and segregated them into high level and low-level Use Cases, Activity Diagrams/State Chart Diagrams (UML).
• Worked in design and development of project document templates based on SDLC methodology.
• Helped with data modeling and defining the conceptual and logical model of the data warehouse.
• Worked with architects and business analysts to design SRS as well as HLD.
• Performed Gap analysis and implemented updates for the Data Warehousing Application.
• Managed and documented the change requests.
• Maintained Requirement Traceability Matrix.
• Involved in User Acceptance testing (UAT) and validation of the application.

Environment: SQL Server 2000, Visual Basic, Visual Paradigm MS Project, MS excel, MS Word, MS Visio, and MS Power point

Confidential

Business Analyst/Data Analyst

Responsibilities:

• Defined Scope of Project, gathered business requirements, and documented them while following Unified Modeling Language (UML).
• Worked with Fraud Detection Team in reviewing and verifying potential fraudulent accounts for prevention and detection of fraud.
• Authored Business Requirements Document, Functional Specification Document, Use case specifications, System Requirement Specification and Test Plan Document along with technical staff and developers.
• Created Business process flow charts using Visio. Documented Use-Cases using UML based on requirements gathered from stakeholders.
• Was involved in development of the Ambiguity Review document based on the Business Requirement Document and the Functional Specification Document.
• Performed data entry, query, editing, computation and data retrieval using SAS services (SAS/FSP).
• Worked extensively in accordance with HIPPA regulations and PHI procedures and rules.
• Defined the UI interface needed to launch the reports while providing options of selecting various filtering criteria for reports and obtained approval from business users.
• Defined the process of user authentication and authorization so that appropriate users can login to the system and see reports that are relevant to them.
• Implemented ETL (Extract, Transform and Load Functions) reporting system for data warehouse management and worked within the parameters of the SLA in order to maintain the volume of data taking into consideration data compliance and conversion challenges.
• Worked with the change management team and helped schedule training of the new system to ensure a smooth rollout to business users.
• Used Crystal Reporting to enhance reporting capabilities.

Environment: J2EE, HTML, SQL Server 2000, DB2 8.0, SAS, PL/SQL, Microsoft Office, RUP.

Confidential

Business Analyst

Responsibilities:

• Worked as part of the BA team in eliciting requirement, define and document business requirements (BRD), developed Functional Requirements document (FRD) and analyzed them using Rational Requisite Pro and Visio.
• Implemented the entire RUP Methodology of application development with its various workflows, artifacts, and activities.
• Worked closely with Product Analyst, Application Developers and Testers to implement the IVR (Call fire) system that would allow the organization to receive real time customer information.
• Assisted in the development of the IVR system modules such as Automated Attendant that would answer all incoming calls with customized recorded greetings and would understand customers’ spoken responses, record messages and also give customers the flexibility to choose a text-speech option.
• Documented requirements related to IVR system using professional UML tools and created Call flow diagram to simplify the system needs to developers.
• Interacted with software developers to understand application functionality and updated them about end user sentiments.
• Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the users to upgrade or change the business specifications for the product.
• Prepared BRD, FRD and also identified business rules and created a use case for the gathered requirements.
• Conducted JAD sessions to discuss and resolve any outstanding issues pertaining to the applications’ development.
• Participated in Bug-Review meetings with application developers, QA engineers, managers and suggested enhancements to the existing application from business perspectives and recommended solutions to existing bugs.
• Analyzed results from the Usability tests to determine the effectiveness of the IVR speech application.

Environment: RUP, UML, Windows, MS Office, XML, Rational Rose, Rational Requisite pro, SQL, Oracle, Visio, Mercury Quality Centre, Mercury ITG.