SUMMARY

• Experienced Business Analyst with 5+ years of proven track record of consistency in the following areas: Ability to Elicit, Analyze, gather and document Business Requirements.
• Proficient experience and knowledge of all LoBs in P & C Insurance, commercial and life insurance.
• Working knowledge of New Business & Underwriting, Public Facing Policy Management Web, Policy Center, Billing Center, and Claim Center.
• Proficient experience in COTS products in P& C insurance and life insurance space.
• Strong communication, presentation, analytical and problem - solving skills with an ability to work with resources at all levels.
• Extensive experience in the full Software Development Life Cycle (SDLC) using the Waterfall Model and Rational Unified Process (RUP) with a good understanding of Agile Methodology.
• Proficient in eliciting, analyzing, documenting and managing requirements and converting these into System/Functional Requirements Specifications (SRS/FRS).
• Rich experience in documenting the process, preparing Business Requirement Documents (BRD), analyzing Business Requirements, working with Requirements Traceability Matrices (RTM), re-engineering business processes and designing.
• Managed the requirement documents using MS SharePoint.
• Valuable experience in writing Project Scope, Project Vision Documents, RFPs and communication plans as well as in managing customers’ expectations.
• Experienced in creating Narrative Use Cases, Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, Workflow Diagrams using MS Visio.
• Proficient in tracking, documenting, mitigating and resolving project risks and issues.
• Good experience in performing Gap Analysis using AS-IS and TO-BE business processes.
• Excellent coordination and planning skills. Well experienced in Cost-Benefit Analysis, organizing, facilitating and coordinating Joint Application Development (JAD) sessions, weekly meetings, conference calls and other regular project meetings.
• Experienced in User Acceptance Testing (UAT). Involved in Manual Testing Strategies.
• Experienced in coordinating and managing resources and vendor selection.
• Excellent team player with exceptional time management and leadership skills.
• Exceptional interpersonal skills with excellent verbal and written communication.

TECHNICAL SKILLS

Methodologies: Waterfall Model, Agile Scrum, RAD, JAD

Operating Systems: Windows Vista/7/8/10

Languages: SQL, JAVA, HTML, XML

Data Warehousing: Star Schema, OLTP, OLAT, ETL, Cubes, SSIS, SSAS, SSRS

Tools: SharePoint, HP QC, JIRA, Quick Test Pro, MS Project 2013, MS Visio, CA Erwin, SQL Server, Oracle 11, MySql, SQL Server Data Tool, MS Access, MS Office Suite

PROFESSIONAL EXPERIENCE

Confidential, Columbus OH

Business Analyst/ Data Analyst

Responsibilities:

• Worked under Agile/Scrum methodology with Sprint based goals.
• Analyzed As-Is & To-Be Systems during estimation phrase.
• Elicitation of requirements with business clients through meetings, one-on-one sessions, and emails.
• Produced System Diagrams, Business Requirements, Workflows and other documentation as required for Project Analysis, Planning and Design.
• Documented Business Requirement Document and transformed into Technical Requirement document which was used to implement the solution. ·
• Presented business needs to technical teams and identified impacted Policy Center User Stories.
• Prepared Use Case Models based on Business Requirements Documentation gathered through interaction with users.
• Prepared Data Flow Diagrams (DFD), Sequential Diagrams in MS Visio.
• Prepared and present functional/system requirements to stakeholders before development phase.
• Responsible for User Acceptance Testing before the final phase out.
• Conducted the final user acceptance testing (UAT) and usability testing.
• Conducted manual data integrity testing using SQL·
• Maintained Test Requirements, Test cases, and Traceability Matrix using Quality Center.
• Worked closely with the project manager in planning, coordination and implementing the Agile methodology.

Confidential, Columbus OH

Business Analyst

Responsibilities:

• Created Business Requirements Documents to document the business needs.
• Performed Requirements Gathering and Analysis, interviewed the SME (Subject Matter Experts) and ensured that contributors and all key stakeholders were motivated to complete assigned tasks.
• Performed Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the proposed system
• Used techniques like Use Cases, User Stories, and User Interface Flow Diagrams during the requirements elicitation process.
• Created documents that incorporated both the technical and functional details.
• Used SharePoint to map requirements and manage system documents.
• Involved in Data Flow/Business Process Diagrams to illustrate the flow, input, and output of data.
• Responsible for Documentation in each phase of Agile Methodology, Risk Assessment, and Validation & Verification process.
• Communicated with business users on changes in policies, determining risk and rating of insurance.
• Experience in Insurance financial strength rating.
• Evaluated the rating of risk and losses due to catastrophe and excessive re-insurance.
• Investigated and reported application bugs using Quality Center.
• Extensively involved in preparing Test Cases and Test Plans.
• Developed design specification writing Test Reports & documenting test results.
• Used extensively SQL to perform backend testing.

Confidential, Jacobus PA

Business Data Analyst

Responsibilities:

• Created the Conceptual Design document and reviewed and signed off on the Detail Design Document.
• Communicated Project Requirements, Business Issues, Solution and made recommendation.
• Responsible for defining the scope of the project, gathering business and system requirements, and documenting them textually or within models.
• Created Business Requirement Document (BRD), Functional Requirement Document (FRD), GAP Analysis, Use Cases, Requirement Traceability Matrix (RTM).
• Supported IT unit creating functional specification documents for the design, development, and implementation of strategic projects.
• Defined requirements through the Use Case and detailed supplementary specifications.
• Assisted various members of the project team including development, technical and business team members to resolve issues, retesting the defects, validating results and communicating status and issues.
• Participated in conference calls with the offshore and onshore team.
• Created Process Flow Diagrams and XML data mapping.
• Supported Unit testing and User Acceptance testing and performed System Integration, and User Acceptance testing. Dedicated a good portion of time with QA team in front-end and back-end performing Regression testing.
• Created Test Plans that contains test scripts, test cases, test data and expected results for the User Acceptance testing.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Responsible fordata analysis, project plan, gap analysis, data mapping, all business analysis functions/artifacts, documentation and implementation.

Confidential, Mineola, NY

Business Analyst

Responsibilities:

• Created product related presentations, product related presentations, and prepared the demo scripts to be presented to the client.
• Conducted functional and technical requirement gathering sessions with Stakeholders, Underwriting Managers and Operations Analysts for the Policy, Claims, and Point-of-sale related modules.
• Drafted Functional requirement specifications (FRS) demonstrating the current process and modified procedures for application entry, manual and auto rating processes for various entities to be insured.
• Interacted with SME's from the Underwriting team to validate business rules and setting up edit checks for these rules in the applications.
• Gathered requirements to implement rules based environment for calculation of discounts and surcharges that would be expanded based on future needs.
• Responsible for identifying and documenting business rules and creating detailed Use Cases.
• Created UI & Prototypes to obtain user feedback on the implementation of key requirements.
• Evaluation of user request for the new program to determine feasibility, cost and time required compatibility with current system and system abilities.
• Documented and consulted with users to identify current operating procedures and clarify program objectives.
• Worked closely with the software design team and product managers to analyze and identify system requirements and produce system specification documents from resulting requirements.
• Created risk and issue logs and escalated critical breakpoints. Used Rational Clear Quest for tracking issues.
• Developed user manuals, presentations and training manuals as per project specifications and timelines, installation and operational procedures.