SUMMARY

• Certified Salesforce Developer & Certified Salesforce Administrator with 5 years of experience in Salesforce.com CRM both as Administrator and Developer.
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing and Deployment.
• Experience in using Salesforce.com Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Extensive experience in analyzing organization processes,converting business workflows into exact Salesforce.com workflows and configuring Salesforce.comto meet business requirements.
• Experience in building Visual Force Custom Controllers, Components, Custom Objects, Reports, Dashboards and Tabs.
• Experienced in created many Work Flows, Validation rules, Approval Processes, Triggers, Sharing Rules and also the Apex classes to meet the client’s requirement and functionality.
• Experienced in creating Custom Page layouts based on record types design and implementation.
• Expertise in performing large and small scale data migration using Migration Tool and Data Loader.
• Experience in building Analytical Snapshots.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Hands on experience creating profiles and implementation of Role Hierarchies for system security design.
• Well expertise in creation of custom objects, custom fields, field dependencies, custom tabs, page components, custom reports, custom report types, dashboards and dashboard components.
• Excellent knowledge of various SDLC models such as Iterative (Agile methodology - SCRUM) and waterfall.
• Coordinated and transferred knowledge to the offshore team.
• Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.
• Experienced in SQL, Microsoft SQL Server and Oracle.
• Dedicated to anyassignedactivity, have the spirit of completing the given taskin specified deadline.
• Excellent oral, verbal, written, communication, interpersonal and presentation skills.
• Strong team player with organizational and analytical skills.

TECHNICAL SKILLS

CRM Tools: Salesforce.com

SFDC Technologies: Apex Custom Controllers, Apex triggers, Visualforce Pages, Apex Data Loader, SOQL, SOSL, Sandbox testing.

Web Technologies: Web Services, HTML, XML, CSS.

Languages: APEX, Java Script, SQL.

Tools: Eclipse IDE, Dataloader, MS Visio

Databases: SQL Server 2005, 2008, Oracle 9i, 10g

Platforms: Unix, Solaris 4.1, Red Hat Enterprise Linux Server 5.0, Windows

Methodologies: Agile, Scrum, Test Driven Development

PROFESSIONAL EXPERIENCE

Confidential, MD

Salesforce Developer/Administrator

Responsibilities:

• Performed the roles of Salesforce.com Admin and Developer in an unlimited edition.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Worked in an environment with more than +150 users, resolving their issues, creating new users, maintain role hierarchy, profiles and securities.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed and Customizing salesforce.com application based on the user needs.
• Designed, and developed the Custom objects, Record Types, Formula fields, validation rules, Page layouts, workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Created custom fields, field dependencies on standard objects and custom objects.
• Created lookups fields, junction objects, master detail relationships, validation rules and formula fields.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Bug tracking and reporting using MQC
• Execution of Test Cases
• Review of Test Cases/Test Documents/UE Documents
• Preparing Test Report
• Worked on Analytical Snapshots.
• Developed several custom Reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.

Confidential, OH

Salesforce Developer

Responsibilities:

• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Work closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based enterprise solutions.
• Worked as enhancement team member and performed the roles of Salesforce.com Administrator in the organization.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Involved in the maintenance of the previous versions of the product by addressing bugs and client issues.
• Responsibilities include defining integration architecture, documenting technical requirements, and identifying success criteria.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Involved in integrating web service with SalesForce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Created custom objects, formulas and setup relationships between objects
• Created and maintained custom reports, report types and dashboards etc.
• Created and maintained validation rules, custom workflows and approval processes.
• Created record types, page layouts, configured page layouts ad assigned pages layouts to different record types.
• Created visual force pages.
• Managed ongoing support requests and administrative needs of users
• Performed in depth analysis of the integration of Salesforce with SQL, explained how Salesforce has been integrated with SQL server and from which sources data was coming in Salesforce in the absence of any documentation.
• Prepared documentation regarding existing integration of Salesforce with other systems in the company.
• Used Force.com IDE to migrate code to the deployment instance.

Confidential

Salesforce Developer

Responsibilities:

• Performed the roles of Salesforce.com Administrator in the organization.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, and Coordinated with users to determine requirements and prepared design documents.
• Performed detailed analysis of technical and business requirements Reports and Opportunities.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Used Data Loader forinsert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Wrote test classes and used Force.com IDE to migrate.