SUMMARY

• Around Seven years of experience in IT industry includes 3 Plus years of experience in Salesforce.com Customization, Security Access, Workflow Approvals, Data Validation, Analytics, Sales, Marketing, Customer Service and Support Administration
• Experience in development, administration, configuration, Implementation, and Support of Sales Force CRM, and Sales Force applications based on Apex Language and leveraging Force.com Platform
• Strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.
• Expertise in the area of Customization of objects, fields, relationships, Junction Objects, Page layouts - role based, related list, custom tabs, Record types, Validation rules, bulk Triggers, etc.
• Extensive knowledge on Workflow Alerts & actions, Approval Processes for automated alerts, field updates, task creation, Process Visualizer, Schema builder, Assignment rules, Queues, custom reports, Email generation
• Formula fields and validations to objects and added custom functionality using custom controllers
• Exposure to Custom Objects and Standard Objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Hands-on experience on OWD, Roles, Permission sets, Role Hierarchy, Custom Profiles, public groups creation to customize the sharing settings.
• Exposure with Force.com developer toolkit- Apex classes, Apex triggers and Visual force pages, creating Objects, Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions to develop custom business logic
• Good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer
• Experience in working with Apex Data Loader, Force.com IDE (Eclipse 3.4)
• Worked on different Migration Tools (Force.Com IDE & Data loader) to push data from external files to the environment.
• Extensive experience in Campaign management, Lead management, Web-to-Lead, Email-to-lead, web-to-case, Case management, Email Messaging, etc
• Having good knowledge in writing test classes before deploying into production
• Good analytical, verbal, written communication and interpersonal skills.
• Good Experience in interacting with End Users.
• Good Team Player and having good experience at leading teams globally
• Real time experience using Servlets, Java Server Pages (JSP), JDBC, JavaScript, HTML.
• Experience in Creating, Maintaining and Managing SQL databases
• Experience with MYSQL 4.0 database

TECHNICAL SKILLS

Force.com Platform: Force.com Platform, Salesforce Enterprise Edition, Salesforce.com Custom/Standard Objects, Apex Classes, Apex Trigger, Visual Force, SFDC Eclipse Plug-ins, Force.com IDE for Eclipse, Data Loader, Salesforce.com customizations like Workflow Rules, Record Type, Role Hierarchy, Validation, Quotes, Formulae, Custom objects, Page Layouts, SOQL/SOSL Queries, Email Services, Sandbox data loading, HTML,Java Script, Apex Language, Apex Classes, Sales Cloud, Service Cloud.

Languages: Java, C, JavaScript, SQL, Apex, SOQL, SOSL, PL-SQL.

Web Development: XML, HTML, CSS, Visualforce(Pages, Components & Controllers), Adobe Photoshop, Dreamweaver, Frontpage

Salesforce: Apex Data Loader

Salesforce API Tools: Eclipse, Force.com Explorer, Offline Edition, App Exchange Data Loader, Excel Connector

Database: Oracle 10g/9i, MySQL, MS Access 2007

Operating Systems: Windows NT / 2000 / 9x, XP, 8, Vista and MS-DOS

Version Mgmt. Tools: Win CVS, Subversion

PROFESSIONAL EXPERIENCE

Confidential, Irving, TX

Salesforce Developer

Responsibilities:

• Interacted with stakeholders to gather the requirements
• Customization on salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports
• Implemented requirements on Salesforce.com and Force.com IDE Plug-in using Eclipse.
• Customized tabs among different business user groups and business centers.
• Created custom objects & fields based on Business need
• Implemented controlling picklists, dependent picklists, relationships, validation and formula fields to the custom objects.
• Automated the process of creating Leads directly from Web and Auto-Response rules.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries
• Lead Generation on Test-drive registration and automatic follow-up tasks
• Assignment rules to auto assign the leads to Queues.
• Salesforce Application Setup activities- Profile, Roles, Hierarchies, Business specific queues
• Campaign management to increase sales of vehicles
• Lookup to Dealer inventory as per the geographical location. Triggers that call an Apex class to Email and task setup when threshold on Vehicles in the inventory is reached.
• Lookup for used vehicles with competitors when shortage reached.
• Quote management on existing customers used vehicles when shortage in inventory
• E-mailing the Quotes in PDF format to client.
• Trigger to auto-Request for vehicles from other divisions as soon as a threshold reached.
• Generated Apex Classes for Bulk offer generation to increase sales.
• Estimation of credit score to get approved for the loan and estimate the loans
• An apex code for Get a trade-in value for owned/used vehicles based on year, make, model, series, style, color, mileage, etc.
• Created workflow rules, related tasks, email alerts, and field updates.
• Worked on Data Loader by uploading about close to a million records and experienced in cleansing and De-duplicating bulk loads.
• Apex code to get an internet quote depending on aspects like model, body type, transmission, mileage, versions, exteriors and interiors
• Web-to-case to set appointments
• Escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Created New Reports, New Dashboards
• Used sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Force.com Platform, Salesforce Enterprise Edition, Salesforce.com Custom/Standard Objects, Apex Classes, Apex Trigger, Visual Force, SFDC Eclipse Plug-ins, Force.com IDE for Eclipse, Data Loader, Salesforce.com customizations like Workflow Rules, Record Type, Role Hierarchy, Validation, Quotes, Formulae, Custom objects, Page Layouts, SOQL/SOSL Queries, Email Services, Sandbox data loading, HTML,Java Script

Confidential, TX

Salesforce Developer

Responsibilities:

• Interaction with the business team members to gather & document the requirements.
• Implemented requirements on Salesforce.com platform & Force.com IDE Plug-in using Eclipse.
• Design the data model- using objects, fields and relationships with the schema builder
• Customization for standard objects like Account, contact, Leads, Campaigns, cases.
• Setup field level access for each custom object created based on the user’s role
• Involved in customizing custom objects, tabs, fields, page layout, VisualForce pages to best leverage the needs of the business.
• SOQL & SOSL queries using Force.com Explorer.
• Implemented Web-to-lead to track and solve leads from the company website.
• Developed APEX triggers, classes, Visualforce pages and controllers.
• Worked in setting up Marketing Campaigns, Campaign Hierarchies, Lead Queries, and Assignment rules.
• Created different workflow rules and Approvals for various campaign processes
• Security based on profiles, Roles, OWD, Sharing rules on campaigns.
• Role based Hierarchy escalations for discounts/ customer retention
• Apex code for custom Discount code generation.
• Developed bulk upload process to create bunch of offers at the same time.
• Developed Apex batches to clean up these offers data.
• Add leads as campaign team members automatically and send a bulk email to all leads
• Follow-ups on the campaigns and timely execution of them
• Campaign Hierarchy and set up the campaign influence.
• Analyze and improve the quality of campaigns, analyze weak areas & strengths, ROI result by channel, offer type, and target segment.
• Extracting data from CSV file into Salesforce application using Apex Data loader
• Created new Reports & Dashboards.
• Developing Triggers with bulk-safe and have a minimum of 75% code coverage.

Environment: Force.com Platform, Salesforce Enterprise Edition, Salesforce.com Custom/Standard Objects, Apex Classes, Apex Trigger, Visual Force, SFDC Eclipse Plug-ins, Force.com IDE for Eclipse, Data Loader, Salesforce.com customizations like Workflow Rules, Record Type, Role Hierarchy, Validation, Quotes, Formulae, Custom objects, Page Layouts, SOQL/SOSL Queries, Email Services, Sandbox data loading, HTML,Java Script

Confidential, Tate, GA

Salesforce Developer/Administrator

Responsibilities:

• Developed Custom business logic using Apex Classes, Triggers, Components, Visualforce pages and Controller Classes for various functional needs.
• Created custom objects, defined relationships among objects using Master-Detail and lookup Relationships.
• Created many-to-many relationship using junction objects to establish connectivity among objects in data model
• Roll-up Summary fields to aggregate data from child records on the parent.
• Customization for standard objects like Account, contact, Leads, Opportunity, Products, Line Items, Price-books and custom objects to handle merchandise, Invoices and Inventory.
• Implementation of classes, interfaces, static blocks.
• Solved complexities of inventory management, order management, production planning, batch management, and forecasting
• Integration with QuickBooks to have a 2 -way sync with Salesforce
• Imported a CSV from QuickBooks to SFDC using Database.io to connect to the production Data Loader
• Implemented forecasting on product deliveries and shipments to reduce shipping cost
• Better visibility into product availability has reduced the number of orders where customer service agents must be involved, increasing their productivity.
• Modified existing Approval processes and created Approval steps which used email alerts and field updates.
• Customized ROI Report according to customer needs.
• Worked on sharing settings, roles, Role Hierarchies, Permission sets, Profiles.
• Implemented Apex Scheduler and triggers to invoke Apex classes at regular intervals and to trigger them at some particular events.
• Develop Visual force pages & Custom Controller Components
• Worked on Eclipse based Salesforce.com IDE for development & deployment to production.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Visual Work flows, Apex Language, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Data Loader, SOQL/SOSL Queries, Salesforce Enterprise Edition, Email Services, Security Controls, Sandbox data loading, HTML,Java Script

Confidential - NJ

Salesforce Developer/Administrator

Responsibilities:

• Worked efficiently with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases & Solutions
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, record-types, Role Hierarchy.
• Effectively created the picklists, dependent picklists and junction objects to establish the connectivity among objects.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules & assignment rules
• Defined the lookup relationship and master-detail relationship on the objects.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Case management automation (on Case Object) by using record-types specific to user groups, assignments rules, escalation rules, case templates, workflow rules.
• Apex code for migrating cases to different queues based on the type of customer inquiry type.
• Handle the case within acceptable timeframes, further escalating inquiries as appropriate in order to uphold timely, effective resolution
• Web-to-case, Email-to-Case entry and manual case entry for entering customer’s cases in Cases Tab, Auto-responses, Assignment Rules, case Queues
• WebPages in VisualForce for capturing various customer enquiries and a VF page that can search and edit all related records- Account, Contact & cases.
• Created Sharing rules, Assignment Rules and Escalation Rules for Cases
• Involved in reports development
• Customize Salesforce.com page layouts, fields
• Develop Validation rules and workflows
• Involved in User Management - Creating users, Roles, Profiles.
• Develop reports, dashboards, and processes to continuously monitor data integrity

Environment: Force.com Platform, Salesforce Enterprise Edition, Salesforce.com Custom/Standard Objects, Apex Classes, Apex Trigger, Visual Force, SFDC Eclipse Plug-ins, Force.com IDE for Eclipse, Data Loader, Salesforce.com customizations like Workflow Rules, Record Type, Role Hierarchy, Validation, Quotes, Formulae, Custom objects, Page Layouts, SOQL/SOSL Queries, Email Services, Sandbox data loading, HTML,Java Script

Confidential

Java Developer

Responsibilities:

• Active Interaction with the clients & the Senior Management to best analyze the requirements.
• Designing and Development of Various Data Capturing Modules.
• Modeled the Database Schema and JDBC connectivity.
• Coding using HTML pages, Java Servlets & JSP.
• Automated Data Integration at State level & District level.
• Ensured Transparency at various levels.

Environment: JSP, Servlets, JDBC, Tomcat, SQL, PL/SQL, Eclipse 3.2, Oracle 9i, Windows XP Professional, Mysql-4.0.17- win

Confidential

Java Developer

Responsibilities:

• This Project is meant for online account keeping of the court case details.
• Static data like the Rules, acts, History, etc is displayed using HTML.
• Dynamic content like the Entry forms(Details of the Court, Judges, Advocates, case status- Pending/Disposed, etc) are being developed using JSP.
• JDBC Connectivity
• Java Report development module.

Environment: JSP, Servlets, JDBC, Tomcat, SQL, PL/SQL, Eclipse 3.2, Oracle 9i, Windows XP Professional, Mysql-4.0.17- win