SUMMARY

• Over 7 years of IT experience with above 4 years of experience in the Salesforce.com CRM Platform both as Administrator and Developer and 3 years of experience with JAVA technologies.
• Highly proficient with Sales Cloud, Service Cloud, web service, Force.com, Chatter and App - exchange on Salesforce
• Strongly experienced in analysis, design, development, and testing of the SFDC application and Developed Visual force pages and Custom Objects using Apex Programming on Force.com Platform.
• Skilled working with Force.com IDE and SFDC Sandbox environments.
• Greatly skilled in SFDC Lead to Order process, Web Services integration, Development using Apex, Visual workflows, Visual Force, Data Migration, Data Management, Data Analysis, Apex Triggers, Apex Class, Apex Test Methods
• Good knowledge on Apex development in creating Triggers, Apex Classes, S-controls, Standard Controllers, Custom Controllers and Controller Extensions, Web Services and Visualforce pages.
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform.
• Proficiency in administrative tasks like Creating Objects, Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Actions, Reports and Approval Processes.
• Knowledge on Salesforce Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Designed junction objects to establish Many to Many relationship and implemented various features like Relationships, Custom Formula Fields, Field Dependencies, Validation Rules, and WorkFlows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Implemented record level security using Roles, Sharing Settings (Organization Wide defaults and sharing rules for different users at different levels of organization.
• Also created various profiles and permission sets to control access to the data across objects, Fields, Tabs, Apps, Visualforce pages and other access level permissions in Salesforce.
• Experienced working with salesforce.com sandbox and production environments and also used Eclipse IDE Force.com Plug-in environments.
• Technology savvy with aptitude and experience in adopting modern methodologies and innovative techniques to boost work efficiency.
• Detail-oriented energetic team player, motivated with multi-tasking capabilities, problem solver, and hands-on leader with exceptional presentation and client/customer relation skills.
• Strong communication and inter-personal skills with ability to work well in a dynamic team environment.

TECHNICAL SKILLS

SalesForce Technologies: Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, Apex Custom Controllers and Extension, Salesforce.com customizations like Workflow Approvals, Dashboards, Custom Objects, Record Type, Role Hierarchy, Validation, Quotes, Formulae, Page layouts.

SalesForce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

Languages: Java, JavaScript, SQL, Apex, C#, C++

Web Development: XML, HTML, CSS, Visualforce.

Operating Systems: Windows 9X, XP, Vista, 7, OS X (Mac) and Linux.

GUI and Tools: Eclipse, Force.com IDE, Apex Data Loader.

PROFESSIONAL EXPERIENCE

Confidential, San Jose CA

Salesforce.com Developer/Admin

Responsibilities:

• Experienced in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Experienced in developing Apex Triggers using the Apex programming using Apex Editor.
• Responsible for Creating the Validation rules for email and other custom fields.
• Custom development using Apex and Visual Force Pages.
• Extensive experience on S controls, Visualforce pages and Page layouts according to the Business requirements.
• Developed Formulas, Validation rules to maintain the quality of the data.
• Experienced in creation of Queues and Assignment Rules.
• Implemented groups for the sales and support user groups based on the user requirements.
• Experienced to maintain, enhance and create workflows and validation rules.
• Created the Dashboards, Reporting Tabs and Pages based on the available data.
• Build the Role Hierarchy System in Salesforce.com and created Profiles setup according the Profiles.
• Responsible for setting up Filed Level Security.
• Developed custom Workflows and Assignment Rules for case escalation.
• Implemented Field Level security for sensitive data holder fields.
• Created different Record Types, Page Layouts, Formula fields, Workflows.
• Experienced in creating the Work Flow Rules in the Approval Process.
• Experienced writing the technical specification documents.
• Worked on Salesforce.com setup & configurations, Data migration and conducting end-user trainings.
• Worked on Assigning creating Roles Hierarchy, Profiles and Security setup within the organization.
• Performed data cleanup and/or Data migration to/from salesforce.com
• Worked with Apex Data Loader tool to perform DML operation using CSV files.

Environment: Force.com, Apex, Data Loader, Import Wizard, Informatics, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls.

Confidential, Providence RI

Salesforce.com Developer

Responsibilities:

• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Agile Development Methodology was followed for the implementation.
• Interacted with various Business users forrequirements gathering.
• Developed variousCustom Objects, Tabs, validation rules, formula fields.
• Developed custom Business logic using Apex Classes, Visual force pages. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Implemented customCascading Style Sheets (CSS)for Visual force pages.
• Worked withSOQL, SOSLqueries withGovernor Limitationsto store and download the data from Salesforce.com platform database.
• Created relationships among objects using Lookup and Master-detail relationships.
• Created variousProfiles,Roles,Page Layouts, and Record Typesand configured thePermissionsbased on the Organization hierarchy requirements.
• Extensive experience on S controls, Visualforce pages and Page layouts according to the Business requirements.
• Installed the Call Center Applications and allowed the end users to maintain a track history of customer’s complaints.
• Performed data cleanup and/or Data migration to/from salesforce.com
• Designed and deployedCustom tabs,validation rules,Approval Processesand Auto-Response for automating business logic.
• Createdworkflow rulesand defined relatedtasks, email alerts,andfield updates.
• Developed severalCustom Reports&Dashboardsthat are used by Business user and Managers.
• Integrated applications using web services by consuming the WSDL files for extracting the data from the external systems.
• Implemented Data Loader through the Command Line Interface to extract the data from database.
• Configured Chatter for the Users in the Organization for collaboration.
• Created Email templates in Text, HTML and visual Force necessary for the application.
• Developed visual Force pages with JavaScript and Apex classes.
• Written Apex Test classes to Unit test Apex classes before moving to Production.
• Created and maintained the documentation for Design, Migration and Integration.
• Deployed applications from Sandbox to Production.

Environment: Saleforce.com CRM, Apex Classes, Controllers, Visual Force Pages, Custom Objects, Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Sharing rules, SOAP, S controls, Web service, XML, Force.com IDE, Chatter, HTML, CSS, JavaScript, Windows 2003.

Confidential, Richardson, TX

Salesforce Consultant

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and using other Platform based technologies like Visualforce and Force.com API.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards
• Implemented case management automation (on Case Object) to track and solve customer’s issues Implemented Email-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Participated in the training sessions provided by the Salesforce team.

Environment: Salesforce.com, S-Controls, Import Wizard, Apex, XML, Controllers, Sharing Rules, Workflows, Email Updates, Eclipse IDE, JavaScript, Web Services API.

Confidential

JAVA Developer

Responsibilities:

• System Study- Understand the legacy system and the requirements for developing the Consolidated Application.
• Played key role in the design for the implementation of this application.
• Preparing the documentation for High Level design, Low Level design of the application and Process Flow of control for the entire application.
• Designed the Web application implementing the Struts framework for Model-View - Controller (MVC) pattern to make it extensible and flexible.
• Implemented the architecture with Struts-Config, Action Form classes and Action classes.
• Developed the helper classes used by most of the components in this application.
• Configured connection caches for JDBC connections.
• Used extensive JavaScript for creating the Global templates that can be used across the JSP Pages.
• Developed code for generating the XML requests required for calling the web services.
• Developed code for processing the web service response obtained in XML as a String after calling the web Services using SAX parser.
• Configured Logger, appender and layout using log4j.
• Used Hibernate for Object Relational Mapping.
• Used Ant 1.6.5 for building JAR s and WAR.
• Rational Clear Case was used as Source and version control for rebasing and delivering the code.
• Prepared Unit test cases as well performed Unit testing and Integration testing.

Environment: Servlet, JSP, EJB, Struts, Hibernate, LDAP, JNDI, HTML, XML, DOM, SAX, ANT, Weblogic Server 8.1, Oracle9i.