SUMMARY

• Over 7 years of experience working as Business analyst & credit analyst in different areas such as financial sectorand Banking Industries.
• Experience working closely with stakeholders, Subject Matter Experts (SMEs),Developers and management team to understand the requirements and specification.
• Involved in eliciting requirementsusing documents analysis, requirement workshops, surveys, site visits, use cases, workflow analysis to prepare business requirements documents(BRD), functional requirements specification (FRS), system requirements specification (SRS), system design specification and project plans.
• Proficient in writing Project Vision, Project Scope documents and communicating it to team.
• Good in understanding Customers expectation and requirements.
• Experience in performing change control&supply chain management.
• Managed and worked with teams to solve the business problems of stakeholders by finding the needs and achieving the goals.
• In - depth knowledge of System Development Life Cycle (SDLC), Rational Unified Process (RUP), risk engineering, UML, Use Cases., Data modeling, Agile, Scrum, Prototype Design, RAD Session, JAD Session, Waterfall Model.
• Proficient in creating unified modeling language (UML) by using tools like MS Visio.
• Good Understanding of SQL, Kano Analysis.
• Involved in different testing phases mainly unit testing, functional testing, system testing, user acceptance testing, system integration testing and regression testing.
• Extensive involvement for the integration of resource and capabilities for value creation.
• Familiar with company’s standards ISO, Six Sigma, HIPAA & SOX Compliances.
• Clear concept of digital assets, digital content management and electrical data interchange.
• Followed EDI to reduce lead time, faster buy-sell cycle time, reduced inventories, just in time approach.
• Experience in performing GAP analysis, SWOT analysis, Risk analysis, ROI analysis, PESTanalysis, also good knowledge of process work flow tools and techniques.
• Basic Knowledge with testing tools (Quick Test Professional) QTP& Business Process Testing. (BPT)
• In-depth knowledge in financial & banking domain with the emphasis on debt, equity, stocks, bonds, investment portfolios, returns on investment.
• Familiar with international financial reporting system (IFRS) and GAAP.
• Worked closely with accounting and operational department for quarter & annual report creation.
• Documented and arranged bank associated documents related with the loans and credits.
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Good knowledge of company’s compliance and artifacts related with bank.
• Experience with as-is and To-be business process models and checklists.
• Involved in ETL process design, including selection of optimum environments, and analysis of data to configure minimum number of schemas.

TECHNICAL SKILLS

UML Diagrams: Use Cases, ERD, DFD, Package Diagram, Activity Diagram

Methodologies: Agile, Scrum, RAD, JAD, RUP, Waterfall, V-Model, Spiral, Prototype

Database: SQL, DB2, Oracle 10g, MS-Access

Programming Language: C++, Visual Basic, Java

Testing Tools: QC, QTP

Web Technology: HTML, XML DHTML

Operating Systems: Pumari Plus III( Windows NT), Windows 2000, Linux, Unix, Mac

Financial Ratios: Debt, Equity, Liquidity, Activity, Profitability, Market, Debt-to-Income

Mobile Platform: iOS, android, blackberry

Microsoft Applications: Microsoft Office XP, Microsoft Office 2000, Microsoft Office 1997, MS Access, MS Word, MS Excel, MS Visio, Internet Explorer, Outlook, PowerPoint, Adobe Photo-shop, Corel Draw Pro, Publisher

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

Senior Business Analyst

Responsibilities:

• Extensive involvement in capturing the requirements from users.
• Preformed the role of facilitator to conduct JAD session for requirement gathering.
• Interact with business people and stake holders to analyze and create business requirement documents.
• Conducted Business Process Testing (BPT) for the completion of project.
• Prepared BRD and then converted these requirements into Functional Requirement Specification (FRS).
• Created the As-is and To-be data flow diagrams for different phase of the project
• Initiated communication with the users and development team.
• Assured all artifacts/signoffs were in compliance with corporate policies and guidelines and archived.
• Extensive involvement in the development of application by using RUP.
• Conducted GAP analysis to find out missing things in project.
• Responsible for updating existing application.
• Uses variety of information gathering techniques (e.g, interviews, facilitated sessions) to determine business requirements and technology needs to fulfill the GAP.
• Involved in updating for the front end application using CAD.
• Performed key role in the planning, testing, and implementation of business enhancements.
• Examined existing data and makes recommendations for improvement/efficiency.
• Resolves requirements and design issues.
• Involved in the UAT process to check the reliability and acceptability for end users against the original requirements.

Environment: MS Visio, RUP, JAD, GAP, MS office, Windows, Linux, Mac, SDLC, SQL

Confidential, San Francisco, CA

Business Analyst

Responsibilities:

• Interacted with the users and stakeholders to gather user requirements and their expectations from the system.
• Responsible for the communication of requirements to Developing team.
• Prepared BRD and then converted these requirements into FRS.
• Involved in Analyzing Business Requirements and developing SRS.
• Used MS Visio to develop UML diagrams such as activity diagram, data flow diagram, and use case diagram.
• Designed UI of the application and managing digital business plans.
• Communicate updates corrective actions with the project manager, project lead, developers, QA and stake holders.
• Conduct conference call with project team.
• Analyzed monthly/quarterly performance against plans and forecast.
• Played vital role in setting target and prioritizing works, by using WBS strategy.
• Utilized the 80-20 rule to prioritize and in corporate the critical features. Used time-boxing techniques to finish with the set time frames.
• Customize Quality Center projects based on ongoing requirements form test teams.
• Conduct GAP Analysis, Cost-Benefit Analysis and Business Impact Analysis.
• Adapted time boxing techniques for the software development with RUP.
• Participated in the development and preparation of the test plan with the testing team as well as ensuring testability, reliability, usability, maintainability and performance of the application.
• Participated in system integration testing (SIT) and user acceptance testing (UAT)
• Enhanced the existing online provider portal application by improving its GUI, making it more users friendly.
• Responsible for handling change control and configuration management procedures.
• Involved in the deployment of the project.
• Extensive experience working with supply change management.

Environment: MS Visio, CQ5, SQL, RUP, MS office, Windows, Linux, QTP, UML, GUI, GAP

Confidential, CA

Business /Financial Analyst

Responsibilities:

• Interacted with SMEs of different divisions (Information Technology, Risk and Operations) and established a business analysis and design methodology around the RUP (Rational Unified Process).
• Followed solely RUP methodologies during the course of the project.
• Planned and defined system requirements to Wire Frames with Use Case using the UML (Unified Modeling Language) methodologies.
• Created Use Case Diagrams, Activity Diagrams and Data flow Diagrams in MS Visio.
• Assisted in the development, design and implementation of new relational or multi-dimensional databases, including the analysis of user needs.
• Created and managed project templates, Use Case project templates, requirement types and traceability relationships in MS Visio.
• Developed Systems Specifications document to define the impact of the new requirements on the existing system.
• Involved in Performance Measurement to develop measurable indicators that can be systematically tracked to assess progress made in achieving predetermined goals.
• Developed and managed creation of product documentation to communicate features, benefits, positioning and impacts to different audiences and ensured that documentation deliverables from various groups are produced as needed.
• Involved in performance measurement of ongoing data collection to determine if a program is implementing activities and achieving objectives.
• Agile Testing methodology: Utilized Quality Center and the agile testing methodology for regression, system integration, and user acceptance system testing.
• Created a Business flow diagram to identify the business flow and the flow of the information, to and fro from the system.
• Advance knowledge of Quality Center Administration, data structure & reporting.
• Created test conditions and validated them with the business people, development team and the PM.
• Involved in design issues and change request management and digital assets management.
• Concern with the accounting reform and investor protection act, SOX.

Environment: SDLC, RUP, MS Visio, Agile, Change Control, WBS, MS office, Corel Draw, UML.

Confidential

Business/ Credit Analyst

Responsibilities:

• Involved in interviewing Subject Matter experts (SMEs) and carefully recording the requirements in a Business Requirements Document (BRD).
• Involved in facilitating JAD Session for the requirements gathering process.
• Created use cases and storyboards for requirements gathering.
• Taking requirements from stake holders and board of directors.
• Documenting user’s requirements.
• Analyzing data and screening data.
• Translated financial spreadsheets into process flow diagrams.
• Creating Short list of requirement, use of Agile with Scrum.
• Provided assistance to developers, business stakeholders, design team, QA team and Project Manager.
• Responsible for enterprise application integration (EAI)
• Determines the overall priority ranking of each of the possible system qualities (cost, reusability, robustness, etc.) so the other architects can design models that enforce the “balance of concerns”.
• Translating business requirements into systems design. (e.g. adaptability, scalability, availability, non-repudiation, reusability, etc.).
• Responsible for defining the application tiers, frameworks, components types and interfaces.
• Involved in performance measurement of ongoing data collection to determine if a program is implementing activities and achieving objectives.
• Initial contact with the client to know about their exact requirements.
• Collect all the relevant documents.
• Send letter to credit Information Bureau (CIB) for Credit report.
• Site Survey and prepare site survey report
• Valuation of the property with the help of approved external valuating company.
• Loan approval from credit committee
• Prepare offer letter.
• Registered Mortgage of the property.
• Experience in mortgage processing, third party mortgage lending.
• Other security documentation as per company rules.
• Prepare check list of documents.
• Prepare internal memo for loan disbursement
• Involved in issuing credit collection letters, and follow-up calls to default clients.
• Responsible for Extracting, Testing & Loading credit recovery status.
• Documenting credit recovery report and presenting them in dashboard.
• Recording Insurance validation date and updating it with Insurance Company.
• Responsible for handling wire transfer (SWIFT) and foreign exchange.

Environment: SDLC, JAD, Agile, Scrum, MS Visio, Pumari (Windows NT), MS Excel, MS Power Point, SQL, DB2, ERD, DFD, UML, Use Case.

Confidential

Supervisor

Responsibilities:

• Involved in Acquiring, Enhancing and retaining customers.
• Responsible for conducting research to find out new CRM strategies, technologies, methodologies.
• Determine the customer relationship management process and allocate the necessary resources for smooth functioning of the procedure.
• Coordinate with the marketing manager to conduct promotional activities and ensure details about the product features, advantages and utilities reaches the target audiences.
• Conduct Market Segmentation to identify the target consumers, potential and non-potential consumer.
• Communicate with the customers to understand the areas or factors to improve on like price, quality or features. Take down their complaints and suggestions and work on them promptly.
• Ensure constant communication with the regular customers to gather information about their preferences, needs, expectations, product satisfactions, brand loyalty etc.
• Conducted staff meeting to solve issues related with customers.
• Take remedial actions against the complaints lodged by consumers and offer them monetary compensation, product repairs or replacement as per the requirements.

Environment: MS office, Survey Questionnaire, Interview, Staff meeting