SUMMARY

• Over 7 years of extensive experience as Business Analyst in Business Process Design, Streamlining, Quality Assurance, Object Oriented Analysis and Design (OOAD) in diverse fields such as Finance, Healthcare and Retail.
• Proficient with various iterative SDLC methodologies such as RUP and Agile(Scrum).
• Experience in creating and managing product backlogs and sprint backlogs, user stories, sprint review and customer feedback working with rapidly changing requirements and rapid prototyping tools.
• Performed GAP analysis, documenting variances and suggesting steps to overcome the gaps.
• Authored Project Vision documents, scope documents and supporting artifacts.
• Organized many JAD sessions, interviews, workshops and requirement elicitation sessions with end - user/clients/stake holders /development groups and Subject Matter Experts (SME).
• Expertise in identifying, developing and documenting Business and Functional Requirements Specifications (FRS), User Requirements Specification, System Requirements Specifications (SRS), nonfunctional requirements and Supplementary Specifications and UML diagrams including Use Case Diagrams, Data Flow Diagrams (DFD), Activity diagrams, State Diagrams, Sequence diagrams.
• Experience in designing and defining user interface requirements wireframes, screen mockups, story boards and defining data elements and rules around the same.
• Strong understanding about UI and UX design principles and user centered methodologies for mobile app developments, business process understanding for iPAD and android platforms.
• Experience in developing proof of concepts for applications using user interface design skills.
• Experienced in ETL processes for Data extraction, transformation and loading tools like SSAS, SSMS, SSRS and Cognos as well as sound knowledge of database normalization and relational models.
• Strong knowledge of MS Office, MS SQL server, MS Visio, Rational Clear Quest, Rational Requisite Pro, Quality Center and QTP.
• Experience working on legal artifacts like OLA and SLA with implementation partners and providers
• Proficient in developing and executing test procedures, test cases, test scripts, test plans, performing functional, usability and stress testing and ensuring that the software meets the system requirements.
• Excellent PowerPoint skills and ability to independently layout slides in a logical flow of sequence for senior management presentations and for training various end users and developing training manuals.
• Exceptional analytical, problem solving, strategic planning and decision-making skills.
• Strong team building, conflict management, time management and meeting management skills

TECHNICAL SKILLS

Platforms: Windows 2000/XP/NT, Linux, Windows Vista and 7

Programming Languages: C++, Java1.4/J2EE, VBScript, HTML, Shell Scripting, XML, PHP

Databases: Oracle 8.1/9i, 10g, MS SQL, MS Access

Content/Change Management Tools: MS SharePoint, IBM Filenet, Rational Clear Case

Modeling & Analysis Tools: Rational Rose, MS Visio, Rational Requisite Pro, Caliber RM & RDM

Web Development/Design Tools: Dreamweaver, Flash, Flex, Adobe Creative Suite, Balsamiq

Testing Tools: Rational Clear Quest, HPQC, Load Runner, QTP, Rational Test Manager

Project Management Tools: MS Project, IBM Lotus Notes, SharePoint, Rational Team Concert

Office Tools: MS Project, Word, PowerPoint, Excel, Outlook

PROFESSIONAL EXPERIENCE

Confidential, Hartford, CT

Business Systems Analyst

Responsibilities:

• Performed requirements analysis, reviews and validation
• Worked on System documentation for AS IS workflow as part of re-engineering process for eligibility verification
• Performed GAP analysis of existing systems and evaluated benefits of new systems for high level business objectives
• Conducted and contributed to JAD sessions for building surveys and insights for resolving system conflicts.
• Developed project artifacts such as data mapping documents, process flow diagrams, Requirement Traceability Matrix
• Developed and reviewed functional specification/design documents and assisted in architecture analysis
• Reviewed product backlogs and each iterative sprint backlogs
• Assisted the scrum master during daily stand-up meetings and making burndown observations through charts and diagrams
• Reviewed different artifacts including RTM during progressive phases of each project involved
• Used MS SharePoint as a Change Request management and communication tool and also as a working document repository.
• Involved in the day-to-day implementation of the Agile methodology as a work culture practice for managing a quality and efficiency through the SDLC application its various artifacts like user stories, card sorting and activity dashboards.
• Managed the testing initiatives for multiple claims and portal enhancements including project kickoff, planning, estimation, scheduling, progress tracking and status reporting using HPQC
• Assisted BI team in designing cubes using SSAS tool for data mapping and creating distinct data models
• Involved in editing various properties of the cube, including measure groups, dimensions and relationships
• Guided and mentored Cross Application Team during the UAT and integration testing
• Developed and conducted project presentations, high-level test outline and detailed test conditions
• Coordinated with various project stakeholders during the project life cycle.
• Prepared user guides and training documentation and used web conferencing for long distance training and coordination of system enhancement
• Conducted training sessions to various groups such as system analysts, QA, and end users

Environment: MS Project, MS Visio, Caliber RM, HPQC, Load Runner, SSAS

Confidential, Hartford, CT

Sr. Business Analyst

Responsibilities:

• Facilitated JAD sessions to collect User Requirements and Business Requirements
• Business/User/Functional/Technical Requirement Specification using MS Project, MS Word and MS Visio that provided appropriate scope of work for technical team to develop prototype of the overall system
• Created Use Cases, various UML Diagrams and Data Flow Diagrams to determine the data flow via various systems
• Propose the change and reengineering of the ‘AS IS’ Business processes into the ‘TO BE’ process flow
• Involved in the day-to-day implementation of the Rational Unified Process (RUP) methodology of application development with its various work flows, artifacts and activities.
• Gathered requirements from the administrative staff and business rules for determining member eligibility and successfully converted them into functional requirements for the developments team.
• Involved in implementation of ANSI ASC X12 format to establish the data contents of the Healthcare Claim Transaction-837 for use within the context of EDI to submit claims and billing information from providers to payers
• Worked closely with the technical team from HP to enhance the interChange MMIS system by integrating the Medicaid Incentive Program with the legacy system
• Implemented new features like Provider Enrollment 270/271, Claim Status 276/277 and Prior Authorization 278 related to HIPAA EDI transactions
• Able to take a large conceptual problem or project, break it into components, establish plans and a critical path, achieve incremental goals and deliver project on time and at or below budget
• Developed and maintained the Requirement Traceability Matrix (RTM) for the project deliverables using Rational Requirements Composer
• Analyzed if the system abides HIPAA regulations as portal displays member’s private information.
• Worked on legal documentation like OLA and SLA with implementation partners and IT resources infrastructure providers
• Reviewed and approve technical recommendations related to software and hardware proposals from technical team.
• Assisted BI developer to build and maintain SQL queries for data extraction and analysis as well as creating logical DFD (data flow diagrams)
• Assisted in designing test plans, test scenarios and test cases for integration, regression and UAT to improve overall quality of the Application.
• Experience with web conferencing, conducting webinars and online workshops for training of system users, distant business user groups like administrator staffs and providers

Environment: MS SQL 2008, MS Project, PowerPoint, Rational Requirements Composer, Rational Rose, HPQC 10.0

Confidential, Portland, OR

Business analyst

Responsibilities:

• Worked with Business user groups, other Confidential facilities and departments to gather and document business requirements.
• Coordinate and communicate functional requirements of business unit and technical solutions with IT capability resources by designing and documenting basic functional specs.
• Documented AS IS system and business process workflow and modeled TO BE business process using Visio
• Analyzed user problems, during both automated and manual business process by activity diagrams
• Assisted the Project manager in doing the ROI and GAP analysis as well as the scrum master during daily stand-up meetings and making burndown observations through charts and diagrams
• Compiled and documented user story cards from different stakeholders and created low-level functional requirements product backlog to prioritize requirements and created sprint backlogs
• Assisted scrum master for sprint planning and estimation as well as at the end of each iterative cycle to conduct sprint reviews along with the product owner and update the product backlog
• Build dashboard for decision making based on the past sales trend and market research analysis
• Created artifacts like use cases, user stories, product backlog and sprint backlogs based on Agile practice
• Worked under sprint Iteration model and gained expertise in customized Scrum methodology
• Involved in working with the front-end and back-end system development teams specific to J2EE and Java codes for web application and complex user interface development
• Worked on integration for IBM Filenet as process content management system with MS SharePoint
• Performed UAT to ensure optimization of e-commerce business process flow
• Developed Context diagrams and Class diagrams using MS Visio
• Analyzed user problems, during both automated and manual business process by activity diagrams
• Presented UI concepts to both IT and non-IT strategy teams with concise and clear communication
• Data mapping, logical data modeling, Data Flow Diagrams (DFD) and used SQL queries to filter data within the Oracle database
• Generated reports in Cognos by creating data packages
• Worked with QA team for designing Test Plan and Test Cases using Quality Center

Environment: J2EE, MS Office 2007, MS Project, Visio, Rational Clear Case, Rational Test Manager, IBM Data Stage, IBM Filenet, HPQC 9.2, Cognos

Confidential, NYC, NY

Business Analyst

Responsibilities:

• Performed Gap analysis and was involved in analysis of the technical specifications of the current system and the infrastructure needs
• Understood FIX Protocols as well as multiple asset class trading like Equities and Foreign Exchange
• Gained knowledge in systems and activities for Global Markets business, such as Equities Trading/FIX and Foreign Exchange Trading services
• Gathered Requirements for the Trading System, and produced User Interface (UI) and Business Process Requirements from the initial requirement data.
• Participated in the identification, understanding and documentation of business requirements including the applications capable of supporting those requirements.
• Collected and documented business processes as well as business rules
• Synthesized User Interface and Business Process Requirements and translated it into the Business Requirement Document (BRD), to be used as input to the functional design specifications
• Assisted technical team with validating Java codes to build customizable interface for multiple users for desktop application based on Java 1.4
• Supported Technical teams periodically with knowledge of third party FIX engines and SQL queries
• Designed and managed project plans and schedules
• Carried out UAT by developing test plans, test scenarios & test cases to be used in testing based on functional requirements and technical specifications and/or product knowledge along with the QA team
• Performed analysis and integration with systems of Global Markets' Trading Platforms
• Worked on system integration with service bureaus like DTCC, FDIC and FIX aggregators such as Bloomberg and Autex Live Client Management from Thomson Reuters

Environment: Windows 2000/XP, MS Office, MS Visio, MS Project, SQL, HTML, Load Runner, QTP, Java1.4

Confidential, New York, NY

Business Analyst

Responsibilities:

• Worked with clients and end-users to define and document functional specifications
• Communicated with both technical and non-technical users to determine business functionality and resolving issues
• Gathered requirements from the end-users and acted as a liaison between the end-users and the development team and QA team
• Interviewed users personally and designed requirements survey for the various stakeholders of the project to gather requirements and used Rational Requisite Pro to manage the requirements
• Collaborated with the research and development groups, validated financial models and analytics to assure clients of company’s model accuracy
• Designed Use Cases and Use Case diagrams to develop Business Requirements and converted Business Requirements Specification into Functional Requirements Specification using Rational Unified Process
• Responsible for modeling detailed descriptions for user needs, tracking changes across business applications and data model program functions using Rational Rose
• Conducted JAD sessions for communicating with the local settlements group, operations group, and end users of the system and conference calls with the overseas users of the system
• Developed Global Financial Market expertise in interest rates, futures, options, commodities, equities and other financial instruments, and in the use of risk management software and services
• Assisted Quality Assurance process by conducting User Acceptance Testing before client releases
• Performed data validation and database integrity testing by executing SQL queries
• Created and documented processes during entire software development life cycle using Rational Rose and Rational Requisite Pro

Environment: MS SQL 2008, MS Project, MS Word, Excel, PowerPoint, Rational Requisite Pro, Rational Rose, HPQC