SUMMARY

• Around fifteen years of diverse IT experience in requirement analysis, design, implementation and quality assurance.
• Experience in analyzing business and systems requirements, solving design problems by creating architectural solutions and executing strategy based on enterprise needs.
• Experience determining solution paths for data integration and data transmissions to enable linking systems and applications by leveraging EDI standards and updating technologies.
• Expertise in designing, developing, coding, debugging, testing and implementing multi - tier Web portal and client-server applications.
• Possess management skills, experienced in leading teams towards accomplishing projects goals.
• Expertise in client/ server, Web based and intranet applications and extensive experience in analyzing data models, UML, BPMN and Object Oriented analysis and design.
• Extensive work experience performing queries with SQL.
• Experience and knowledge of Middleware technology and data warehousing concepts.
• Extensive experience interacting with external vendors, domestic and offshore clients and partners using Web live meeting and conference calls.

TECHNICAL SKILLS

Development Technologies: C, C++, Siebel escript UML, XML Schema, XML, Siebel CRM, SOAP

Web/Application Servers: Siebel

Web Presentation: JavaScript, HTML, XML

Operating Systems: UNIX SUN SOLARIS 5.8, MS Windows 95/98/NT/2000/XP/8

Databases: Oracle, IBM DB2, SQLServer

Tools: CRM Tool (Siebel), Requisite Pro, Test Director, QlikView, PowerShell

PROFESSIONAL EXPERIENCE

Lead Systems/Data Analyst

Confidential, Hartford, CT

Responsibilities:

• Designed a one-view application for the purpose of producing Analytic reports on data usage such as virtual storage and user device optimization, across all lines of business as a part of the infrastructure efficiency and effectiveness program.
• Lead a team of analysts and developers in building an analytics and reporting tool.
• Worked with the ETL teams by analyzing the Meta data extract to support the usage of key data elements.
• Managed the data dictionary and performed data mapping for multiple systems.
• Multiple project experience in data flow analysis, data analysis, reviews, process flow analysis and coming up with system design.
• Gathered requirements from business and technical SME’s across business units.
• Translated requirements into functional requirement specification (FRS) documentation from EBNs (Expanded Business Needs).
• Documented requirements as use cases, screen mockups, data mapping, screen definition documents and functional requirement specification.
• Assisted in the preparation of technical specification documentation.
• Worked on preparing service requests and aided in the preparation of project change requests.
• Designed process oriented, use case and activity diagrams to define the system process.
• Traced requirements from the initiation to the testing phase of the SDLC process.
• Facilitated the weekly project status meetings and effectively coordinated the status reports to the respective management and project stakeholders.

Environment: Agile Methodology, Android, Java, MS Visio, SQLite, SQL Server, MS Office Suite, SharePoint, QlikView, Powershell.

Research Assistant

Confidential, Commerce, TX

Responsibilities:

• Maintained the eLearning Portal, which facilitated students to access course materials through unique credentials.
• Analyzed existing portal capabilities and created an architecture based on functional requirements.
• Conducted JAD sessions with stakeholders and identified functional capabilities and requirements.
• Captured requirements and designed architecture via workflow and component diagrams.
• Enabled development team through coding of the application.
• Coordinated the technical team through unit testing.
• Provided guidance to the testing team through their testing efforts.
• Provided status of project to the project stakeholders on a timely basis.

Environment: Waterfall Methodology, Java, MS Visio, SQL, MS Office Suite, DB2, SharePoint.

Solutions Architect/Technical Lead

Confidential

Responsibilities:

• End to end solutioning and the designing of the retail promotional planning and field force management used the Siebel CRM platform.
• Conducted JAD sessions and elicited requirements through brain-storming sessions including the business users and business area experts.
• Conducted workshops with the business stakeholders in order to finalize the design of the prototype before the development phase.
• Technical lead in redesigning the existing database design and configuration to support the globalization and localization of the existing CRM application.
• Closely worked with subject matter expertise, analyzed user problems, including automated and manual business processes and defined and documented the business processes.
• Configured and developed Siebel applications using Siebel Scripting (server and browser), workflow processes, workflow policies and runtime events and business services.
• Conducted workflow, process diagram and gap analyses to derive the requirements for existing systems enhancements.
• Worked with the development teams in designing/enhancing applications to meet refined requirements.
• Actively involved in the review and comment on technical design specifications and to resolve technical issues.
• Queried and performed research and analysis of data from multiple data sources to understand the existing systems and data.
• Lead a team of analysts and architects by mentoring and leading the team.
• Actively involved in data analysis and extraction for generating reports to the downstream applications.
• Provided and recommended efficient, cost effective solutions which supported client business processes and functional requirements.
• Designed the solution architecture of the BSS Transformation Program using the Siebel CRM platform.

Environment: Waterfall Methodology, Siebel, MS Visio, Clear Case, SQL, Oracle 8i, MS Office Suite, MS Project.

IT Consultant

Confidential, Durham, NC

Responsibilities:

• Successfully lead multiple projects from the project initiation stage to the deployment.
• Served as a tool to communicate business requirements to data management vendors to assure consistency across clinical trial projects.
• Ensured that programming and testing procedures are addressed and that all scheduling aspects of projects are monitored.
• Reviewed business requirement documents and the technical specifications.
• Interviewed the business users to understand their business and functional requirements, gathering their future needs and transforming them to functional specifications.
• Developed documents to apply to any clinical trial (pre and post-approval) or registry that uses electronic data capture technology for capturing data onto case report forms (CRF) and product service report.
• Prepared business process models that depicted modeling of all the activities of the business from the conceptual to procedural level
• Used prototypes to demonstrate and verify the behavior of the system.
• Designed Data Flow Diagrams (DFD’s), Entity Relationship Diagrams (ERD’s) and Web page mock ups using modeling tools.
• Provided technical and procedural support for User Acceptance Testing (UAT).
• Strong knowledge in Siebel Architecture and data model and extensive experience in providing techno-functional CRM solutions.
• Extensive experience in system design and development using scripting and EAI (Integration Workflows, Web services and Integration Objects).
• Conducted the requirements and design walkthroughs with designers, developers and management staff.
• Maintained and tracked the stakeholders requested enhancements and changes.
• Maintained different builds of the application with description about all changes and versions.
• Conducted interviews with the various stakeholders to develop the architecture of the application.
• Re-engineered the process to achieve compliance with current methodology, improve process time and reduce customer complaints, increase efficiency of operations and minimize risks in transaction processing.
• Conducted test plan walkthroughs for review in accordance to the portfolio release plan.
• Created test strategy and coordinated with the project manager to ensure testing all modules as per the project plan.
• Worked with internal and external teams to understand business and functional requirements to create test plans and test strategies.
• Performed User acceptance, regression testing and system integration testing through manual and automated testing.
• Logged and addressed defects and resolved test defects to closure.

Environment: Waterfall Methodology, Siebel, Clear Quest, SQL, Oracle 8i, IBM Db2, MS Office Suite, MS Project, Test Director, WinRunner.