SUMMARY

• 6 years of total IT experience, with around 3 plus years of experience in Salesforce.com as an Administrator/Developer.
• In - depth understanding of SFDC CRM business processes and documentation of processes.
• Designed various custom objects, custom fields, role based page layouts, custom Tabs, custom reports as per the requirements
• Implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Extensive Experience in customization of Reports based on user and organizational requirement.
• Interacted with various business team members to gather the requirements and documented the Business and Software Requirements.
• Experience in identifying, planning and implementing new SFDC features and functions (new screens, workflow, custom objects, reports, and apex code) to meet business requirements.
• Hands-on experience in analysis, design, development, and testing of the SFDC application.
• Experience in designing of Dashboards, reports and various other components as per the client and application requirements.
• Experience in SFDC development using Visual Force Pages, Visual Force Components, Force.com IDE, and SOQL.
• Experience working with Force.com IDE and salesforce.com Sandbox environments.
• Support and training new end users and business users of the salesforce.com application.
• Rich experience in Data Migration and Data Integration.
• Proficiency in Object Oriented Languages like Java, and other Java technologies.
• Experience in web technologies like HTML, XML, CSS and JavaScript.
• Good understating of Database Design, Data Modeling, RDBMS.
• Extensive experience as a PL/SQL developer.
• Experience of working with various Database platforms such as ORACLE, SQL Server and MS Access.
• Extensive experience in Unit, User acceptance and Regression Testing.
• Experience with other applications such as Workday HCM and Oracle EBS.
• Experience in Application Support, User support & Application Release Management.
• Excellent communication and inter-personal skills, technical documentation and reporting skills, accustomed to working in both large and small team environments.
• Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally
• Attention to detail and complex problem solving abilities from operational and technical perspective.

TECHNICAL SKILLS

Force.com Technologies: Apex, SOQL, SOSL

Sales Force tools and Integration tools: Force.com Eclipse IDE Plug-in, Force.com Migration Tool, Force.com Data Loader, Informatica on Demand.

Other Languages: SQL, PL/SQL, Java/swing, C.

Web Technologies: HTML, XHTML, CSS, JavaScripts.

Databases /Tools: TOAD, SQL plus Client v8i, Oracle 9i, Oracle 10g, SQL Server.

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

Sales Force Administrator/developer

Responsibilities:

• Experienced in capturing business and technical requirements from the clients through JAD sessions and Sprint cycles
• Analyzed the requirements and converted the business requirements into technical requirements relating to the application for the design team
• Performed end to end Salesforce configuration based on client requirements and involved in implementation of Salesforce CRM modules such as SFA and PRM
• Developed basic visual force pages as a part of the implementation of the design and created reports and Dashboards for demo purposes
• Developed custom objects, workflows, page layouts, assignment rules, validation rules, record types and email templates
• Integrated Outlook with Salesforce using Salesforce for Outlook to sync contacts and events both ways between Salesforce and Outlook
• Developed and maintained training documents and performed end user training to help the users download and configure Salesforce for Outlook on their systems
• Performed data management activities like data import, data export and data backup using the Import Wizard and the Data Loader
• Worked with the Force.com IDE to download the metadata of the organization and make changes to the XML files and deploy it back to the server
• Worked with AppExchange packages like “Field Trip” to run reports on usage of fields in the system and “SnapShot” to analyze changes to the different organizations as a part of change and release management process
• Worked with the application release team and deployed configuration changes from one sand box to another with the help of Change Sets and SnapShot
• Created and maintained incidents during deployment using BMC Remedy Force-Incident Management system
• Performed unit testing, integration testing, created test cases as a part of the testing and mocked up functionality for the test cases
• Collaborated with the testing team on the client end to identify bugs and worked with the offshore/onshore development team on bug fixes
• Designed security framework based on Role Based Access and Profiles to streamline the security process and increase flexibility
• Analyzed and documented application security, business process controls and privacy strategy and approach that addresses the client’s operational requirements

Confidential, Alpharetta, GA

Sales Force Administrator/developer

Responsibilities:

• Worked extensively on salesforce.com standard objects like Accounts (Person and Business), Contacts, Opportunities, and Cases.
• Interacted with various Business users to gather enhancement requirements and involved in scrum meetings.
• Designed Surveys using Clicktools (AppExchange).
• Worked on different kinds of reports such as Summary reports and matrix reports.
• Used the summary and matrix reports to summarize data to produce grand totals and sub totals based on the requirements.
• Used the report builder to add custom summary formulas to summary reports.
• Created custom formula fields to calculate specific values based on requirements.
• Created various PDF documents for Opportunity Management using Conga Composer (AppExchange).
• Created custom objects, applications and custom report types.
• Designed workflow rules, validation rules and approval processes for various functional and business requirements.
• Created email-to-cases, automated-responses, assignment rules, email alerts and templates for Case Management.
• Collaborated with other developers in performing unit testing and identifying bugs in the application.
• Migration of the product from the test environment to the production.
• Created web to lead, web to case and Email to case to direct leads and cases from the internet and email appropriately to the user queues or users.
• Used SalesForce Automation for sale lead management, opportunity management, account and contact Management, approvals and workflows.
• Created Queues, Groups and created assignment rules to assign leads to appropriate queues and users.
• Maintained security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security, list view rights.
• Created workflows to assign tasks, field updates and outbound messages according to the business requirements.
• Worked on page layouts, list views, custom reports, and record types.
• Created search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented the requirements on Salesforce.com platform and Force.com IDE
• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance in installments.

Confidential, New York, NY

SalesForce Developer

Responsibilities:

• Interacted with the business analyst in refinement of the BRD all through the development process.
• Designed a solution by customizing various standard objects of SalesForce.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.
• Created Visual force pages to capture information on customers.
• Used Informatica on Demand to integrate sales force with an existing ERP System(JD Edwards).
• Used the Cogna Composer app to create documents and reports that can be sent directly from salesforce by using workflows.
• Worked with the development team to create web services for contact information consumed by the legacy system.
• Worked on Bugzilla and fixed all critical issues that were identified during testing process.
• Performed integration testing on sand box and production environment.
• Set up assignment rules to assign the leads captured during campaigns and other ways to the appropriate users.
• Implemented Web to lead to capture the leads who show interest in the product from the website.
• Set up workflow rules to assign tasks to the appropriate users when an action takes place, send Email alerts to the appropriate users and updated fields like lead status and other custom fields using workflows.
• Set up validation rules to validate the data that was being entered by the users in various fields.
• Designed and deployed custom objects, custom tabs, page layouts, visual force pages to suit the needs ofthe application.
• Set up approval process to let users submit record for approval to managers or higher authorities for Approval.
• Developed and configured various Reports and Report folders for different profiles based on the organizational need.
• Scheduled weekly export of organization data from reports

Confidential, Midvale, UT

SalesForce Administrator

Responsibilities:

• Interacted with various business analyst, analyzed the requirements and developed the data model to suit complex business needs.
• Created vision, scope, and use case documents, business process models, use case diagrams, activity diagrams, and state chart diagrams.
• Interfaced with business users to prepare and update Business Process Requirements (BPR) and Software System Requirements (SSR).
• Created test cases and test scripts to perform unit testing and a part of integration testing.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects
• Designed, Implemented and deployed the Page layouts, Custom tabs, Components, and S Control to suit the needs of the application.
• Used custom buttons and links to enhance the user interface and make data easily available for the end users.
• Created triggers to fetch information from cross objects and populate visual force pages.
• Performed integration testing to integrate different modules together.
• Worked closely with testers to identify bugs in the application and fixed the bugs identified during testing.
• Used data loader to load the data from csv files on to salesforce.
• Used complex validation rules, cross object formulae, lookup rules, workflows and dynamic approval processes to implement business logic
• Imported data into custom objects from various sources using Data Loader
• Created and deployed several reports for different user profiles based on the need in the organization.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com

Confidential

PL/SQL Developer

Responsibilities:

• Oracle certified PL/SQL developer with strong 10G knowledge.
• Developed different functions and procedures to meet the business requirements.
• Worked on TOAD tool to develop the Pl/SQL procedures and functions.
• Profound knowledge in relation databases.
• Developed E-R models to suite the requirements.
• Used SQL statements to link different tables and pull out data from different tables.
• Design low-level program structure and code program logic.
• Interacted with DBA teams and data customers.
• Developed triggers to automated data being entered in to tables according to the business requirements.
• Optimized oracle database application for performance.
• Identified performance issues, and implements performance improvements.
• Worked with physical databases, schemas, table structures, indices, data marts, program structure, batch processing, performance, etc.