SUMMARY

• Around 7 years of overall professional Software Development Experience with strong Object Oriented Analysis, designing and programming technical skills including 4 years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as developer and administrator.
• Experience in SFDC development using Apex classes and Triggers, VisualForce, Force.com IDE, SOQL, SOSL.
• Strong knowledge of sale, marketing, service and support automation.
• Experienced in analyzing business requirements, Entity - Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes, Page layouts, search layout.
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Experience on working with Chatter objects.
• Experience working on leads, case management, web-to-lead, Web-to case, Email-to-case.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles, roles, and configured the permissions based on the organizational hierarchy.
• Proficient in Data Migration from Traditional Applications to SalesForce using Import Wizard and Data Loader Utility.
• Experience in working with Salesforce.com sandbox, Integration and production environments.
• Have good knowledge about Java Concepts.
• Experience in web technologies including HTML, XML, CSS, JSP, JavaScript.
• Good exposure to RDBMS, SQL and PL/SQL, writing SQL scripts for efficient report generation.
• Proficient in databases including MS SQL Server 2005/2008, Oracle & MS Excel.
• Experience in providing production support, analyzing the cause and fixing it.
• Excellent analytical, de-bugging skills and documentation skills.
• Development experience on various platforms including Windows (XP, Vista, 7). Familiar with windows 7.
• Have good experience in data modeling (ERwin Tool).
• Having good knowledge on database structures and schemas.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.
• Ability to effectively and professionally interact with people at all levels of management.
• Excellent communication skills with highly motivated and result oriented approach

TECHNICAL SKILLS

CRM TOOLS: Salesforce.com

SALESFORCE TECHNOLOGIES: Apex, SOQL, SOSL, VisualForce (Pages, Component & Controllers), Triggers, Custom Objects, WebServices, S-Controls

SALESFORCE API TOOLS: Eclipse, Force.com Explorer, Offline Edition, App Exchange Data Loader, Excel Connector

SALESFORCE INTEGRATION TOOLS: Data Loader

LANGUAGES: C, C++, Java, SQL, Apex

DATABASES: MS Access, Oracle 9, SQL Server 2005/2008, MySQL

OPERATING SYSTEMS: Windows NT / 2000 / XP Pro / Vista, Windows Server / 2008, Linux, Unix

JAVA TECHNOLOGIES: Java, Servlets, JSP, JavaScript, JQuery, JSON

WEB TECHNOLOGIES: CSS,WebServices, XML, HTML, Adobe Photoshop, Flash, Dreamweaver

OTHERS: MS OFFICE SUITE, MS VISIO, MS PROJECT

PROFESSIONAL EXPERIENCE

Confidential, Boston, MA

Salesforce Developer

Responsibilities:

• Forecasting, Content Management, Account Management.
• Worked on a Large-scale Salesforce development project.
• Salesforce Configurations / developing Salesforce Products like Accounts, Contacts, Leads etc.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Convert the previously developed complex S-Control development codes into Apex & VisualForce Pages and added additional functionalities like Advanced Search capability, Pop-ups etc. to enforce the user to bound in Business Logic.
• Created various complex Workflow Rules and Filter Criteria on Objects.
• Developed custom and/or dynamic Salesforce.com Dashboards.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Force.com webservice API for implementing WSDL in the application for access to data from external systems and web sites.
• Well maintained Test Code Coverage for Sandbox Org above 90% for the classes and Triggers developed by my team.
• MVC based Web Application Development.
• Code Migrations using ChangeSets, Eclipse and Force.com ANT Scripts.
• Test-Driven Development experience by using various Salesforce.com Orgs.
• Worked on complete Full Sandbox Org for Testing, Training Org, Integration Org and Production Org.
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.
• Force.com Web Services Integration.
• Worked on complete Deadline-driven environment Progressively.
• Developed Training materials/content in Libraries.

Environment: Windows, Salesforce Enterprise Edition, S-Controls, Apex Language, VisualForce (Pages, Component & Controllers), JQuery, HTML, CSS, Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Eclipse IDE Plug-in.

Confidential, Forest Hills, NY

Sales Force Developer

Responsibilities:

• Assuming a leadership role in the area of requirements definition and application best practices and assisting with determining project scope with project managers and sponsors.
• Understanding Integration scenarios, design to develop Apex/Visualforce according to the business requirements.
• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Analyzed change requests for existing applications and projects implementing new applications and creating process models, specifications, diagrams and charts to provide direction to the project teams.
• Tracked the status of requirements throughout the project lifecycle, and redefining them as necessary
• Communicating changes, enhancements and modifications to project managers, sponsors and other stakeholders.
• Facilitated data imports/exports, data cleansing, Data categorization and data integrity projects.
• Developed ad-hoc reports as requested by user groups or stakeholders or portals and performs analysis on data as required.
• Moved data from SAP to SFDC using Informatica On-Demand Tool and completed data migration.
• Involved in integrating Salesforce CRM with its ERP (Oracle EBS) system.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Wrote Apex Trigger, Visualforce pages, JavaScript, Web services design and development and donor databases integration for websites.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Developed and supportedExtraction, Transformation and Load process (ETL)usingInformatica.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Created a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Customized Chatter now for profiles for different users and configuring with Facebook and Twitter.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created many Approval Process needed in the different stages of the application.
• Developed many Report Types and created various Reports (summary reports) using the Report Builder according to the need of the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Partner portal, customer portal Implementation & attended Dream Force events to get the real-time integration with business partners.
• Worked with business analyst to develop project implementation and develop plans including user interfaces.
• Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.
• Resolved the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Service Cloud, Oracle 10g, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Oracle, Windows.

Confidential, Washington, DC

Sales Force Developer

Responsibilities:

• Developed Projects for Various Business Broker Dealers in the Company concerning their individual requirements.
• Worked on a Large-scale & complex Salesforce development projects along with integrating date from other systems/Repositories.
• Salesforce Configurations across all the Standard objects like Accounts, Contacts, Cases etc.
• Worked on configuring standard Salesforce Chatter and also customizing it by including custom logics on chatter objects using triggers and Classes and VF Pages.
• Good understanding of standard Chatter objects and their limitations.
• Designed, Implemented and deployed the Service Cloud with various custom built Page layouts, Custom tabs, Custom Apps to suit to the needs of the application also created various Profiles to enable the Service Cloud specific to them.
• Designed and developed various Visualforce Pages, Apex Classes, Controller Classes, Extensions and Apex Triggers for functional needs in the various applications.
• Created Various Validation Rules & Workflows specific to limited user groups by filtering out through their Profiles while working on Service Cloud.
• Worked with AIG IT Partners to design & implement Projects along with partner company engineers.
• Designed Integration between .Net developed environment (in-house application FEI) and Salesforce case object.
• Designed Reports and worked with Business users to make them understand the functioning of Reports better.
• Created many Custom Objects in the Org and defined lookup and master-detail relationships between the objects.
• Designed very complex Visualforce pages using JavaScript, CSS, HTMl, JQuery and Controllers.
• Involved in User Management - Creating users, Roles, Profiles.
• Created various Record Types, Support Processes, Assignment Rules, Public Groups, Queues, Custom Settings, Sites, Time-Based Workflows etc.
• Used complex SOQL Queries in the Codes and also in the tools like Data Loader to Extract, Insert or Upsert vast data (millions of records) from/into custom objects & Standard objects.
• Used HTTP Callout using JSON to fetch records/data from other system and display them on the fly in the Visualforce Page each time the page opens.
• Designed System Configuration Enhancements (Dashboards, Reporting, Page Layouts, Sharing Rules, Role Hierarchy, etc.)
• Well maintained Test Code Coverage & Unit Testing for all the codes in the system following the Salesforce limits.
• Responsible for my Project deployments for all the releases and for Post deployment Testing.
• Involved in working with Offshore QA & DEV teams.
• Developed Documentation of all the Projects those I worked on and maintained them in SharePoint.
• Involved in various meetings with both the IT & Business Leaderships and suggested them about concerns on the development issues & commitments on the projects.
• Involved in SFDC application support for end users.
• Complete Full Lifecycle salesforce.com Implementation Experience.
• Responsible for guiding QA & UAT teams for testing the assigned Projects for all the releases both in Sandbox and Production Orgs.

Environment: Windows, Salesforce Unlimited Edition, Agile process, Service Cloud, Sales Cloud, Apex, VisualForce (Pages, Component & Controllers), JQuery, JSON, XML, HTML, CSS, Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Eclipse/Force.com IDE, Data Sync with .NET developed environments, APP Exchange.

Confidential, MN

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Performed the roles of Salesforce.com Administrator / Implementer in the organization.
• Interacted with various business team members to gather and document the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects and custom objects.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components, and S Controls to suit to the needs of the application.
• Customized tabs among different business user groups and business centers.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Implemented various Custom Reports and deployed them for different business user levels.
• Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms using S Controls functionality and processing the data in SFDC with the extensive usage of Web services API.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Used sandbox for testing and migrated the code to the deployment instance after testing.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.

Environment: Windows XP Pro, Force.com Platform, Salesforce Enterprise Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com Sandbox, Email Services, Security Controls, Sandbox data loading, HTML, Java Script, CSS, WSDL, SOAP.

Confidential, Rockville, MD

Sales Force Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
• Worked with Apex Classes, Apex Triggers and Visual force pages
• Maintained user roles, security, profiles and workflow rules wherever necessary
• Created Sharing rules, Assignment Rules and Escalation Rules for Cases
• Developed various Custom Objects, Tabs, Components and Visual Force
• Integration with Cast Iron.
• Develop and Deploy SFDC Integrations with SAP and other applications using .Net environment and Force API
• Data Migration from Legacy Front Range to SalesForce
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people
• Developed Custom Objects, Custom Reports and dashboard on regular basis for the sales performance and lead generation statistics

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader.