SUMMARY:

• Product: Business models, financial models, feature sets, specifications, and roadmaps
• Leadership: Setting goals, organizational development, communicate key responsibilities and practices ensuring teamwork to achieve business results
• Planning and Execution: Developing strategic and operational plans, managing execution, and measuring results. Plans and manages business unit/department processes and practices

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, WA

Director of Service Delivery

Responsibilities:

• Created financial models for the business, potential customer deals, and new features.
• Perform due diligence on potential partnerships.
• Work with the Engineering, Marketing, Call Center, Product Management, Operations, and Finance to plan, direct, and coordinate the Production Service Delivery of the organization
• Defined key business metrics and developed business intelligence system using both Pentaho and Qlikview
• Business Strategy - Define business model, marketing segments, go to market, and supporting plans for startups.
• Product Strategy - Define customer, feature sets and generate prototype applications.
• Technology Strategy - Technology due diligence for startups resulting in technology architecture, roadmap, and strategy.
• Product Management - Create functional specs for development team. Create software architecture for new consumer product
• Manage resourcing and contracts for new consumer product

Confidential, Kirkland, WA

Consultant - Program Management and Architect

Responsibilities:

• Lead cross-functional project teams to design and implement new solutions including data centers, applications, and supporting organizations.
• Provide long-term strategic planning for both technology and organizational development.
• Lead architect for new infrastructure including data centers and national WAN.

Confidential, Seattle, WA

Director of Application Services

Responsibilities:

• Delivered key presentations tailored per the distinct audience, including investors, potential partners, sales opportunities, and technical contacts.
• Member of four person team that directed the design, specifications, and roadmap for the initial product.
• Responsible for the architecture and design of the data center, procurement of outside resources, and vendor equipment. Data center was built on-time and within budget.
• Working with pre and post sale customers on technology integration and project management. Created original customer implementation plan and revisions to create a near zero cost implementation strategy while getting the customers solution running in less time. Raised awareness of the solution to key stake-holders in the client organization.

Confidential, Seattle, WA

Senior Technical Specialist

Responsibilities:

• Program Lead for Automated Provisioning Project, a critical initiative generating requirements, establishing success criteria, supporting business case, budgets and setting program direction.
• Working with customers, vendors, and technology teams to integrate centralized automation and re-define processes.
• Generating overall program elements such as development, deployment, support and business analysis functions. Identifying opportunities in which automation can enhance processes and reduce TCO for applications.
• Member of Hosting Solutions Group responsible for implementing corporate applications into enterprise data centers.
• Working with the network, monitoring, storage, and architecture groups within Confidential to ensure a consistent operational environment built across business units.
• Member of the Technology Solutions Group team responsible for implementation of new data centers and application modules. Working with business and application owners to integrate requirements into the design.

Confidential, Seattle, WA

Network Architect

Responsibilities:

• Managed service delivery teams (Operations Engineering, Network Operations Center, Call Center, and Implementation) during period of workforce reductions. Maintained moral while meeting customer SLAs, project timelines, and deliverables - all within budget.
• Defined technology strategy for engineering team. Recruiting, developing,, and managing members of the team.
• Developing operational and technical standards. Working with vendors to optimize and maintain the production network. Managing production data center within SLAs and budget.
• Engineering and architecture support for ongoing evolution of Customer Premise Equipment and Data Center networks. Implementing network trending system to support performance monitoring of Data Center network devices.

Confidential, Redmond, WA

Senior network engineer

Responsibilities:

• Represented Confidential &T Wireless on a 13 person Network Architecture Committee comprised of Confidential &T, Confidential &T Labs, Confidential, Confidential &T Local Services, and Confidential &T Security.
• Subject Matter Expert for router-based network infrastructure, including configuration, upgrade, maintenance, and deployment of layer two and three equipment.
• Escalation point for network operations center, performing/tracking problem resolution to deliver quality solutions and support. Analyzing network and system level management requirements and providing support for national Frame-Relay network and telecommunications equipment.

Confidential, Seattle, WA

Operations Engineer

Responsibilities:

• Analyzed system logs for problem detection. Coordinated resolution activities with airline maintenance personnel.
• Monitored and troubleshot national base-station infrastructure and supporting equipment.