SUMMARY

• Strong modeling skills, including business, process, requirements, applications, software, data, and technology.
• Experience with problem or solution analysis, including requirements techniques like JAD & UML.
• Experience with strategic planning, portfolio management, and/or application/technology road mapping
• Broad IA (Information Architecture), User Experience (UX), and systems architecture design.
• Experience with high - volume, transaction processing software applications
• Experience with mainframe and distributed technology experiences
• Work on strategic papers for web applications B2B & B2C integration under the Confidential strategy
• Potable device Titanium and Phonegap Development Platform (Native applet and Mobile Version)

TECHNICAL SKILLS

Operating Systems: All windows OS, IOS, and Android.

Software: Remedy, MS Office 97-2003, MS Project 2000, Visio, SQL, Changepoint (service delivery engagement and project management), Clarity (Similar to changepoint), Snapshot 6.0, Snagit, Mercury Quality Center 8.2-10.0, AS400, Microsoft Sharepoint Services, Teamsite & Drupal (Content Management Systems), Axure RP Pro 6.0, 6.5 (build wireframes), Filenet (document management application), & Google Analytics.

PROFESSIONAL EXPERIENCE

Confidential, Miami FL

Sr. Business Analyst/Lead IA

Responsibilities:

• Introduce Axure as the prototyping and wireframes tool at Confidential
• Trained all BAs on Axure utilization and best practice and created webinar for training purposes
• Trained all BAs on how best to use Axure for prototyping and wireframes
• Build standard templates for all web projects at Confidential (search tools, global header, global footer, layout, buttons, and pagination)
• Streamline change request documentation process by removing redundant and irrelevant sections
• Lead all web applications initiatives: re-design, build wireframes, design comp, execute usability study, propose templates for all web applications, & integration with CRM solution (lead management)
• Lead IA (Information architecture) for Confidential corporate website and the company that are acquired
• Provide strategic approach on how to user customer services/Sales/ and Marketing technologies (CRM, & Call to Request application)
• Prepare estimates for all web application projects
• Work on strategic white paper on how to integrate corporate websites after merger and acquisition (18 corporate websites and applications B2B & B2C under an uniform brand and platform.
• Build features matrix to identify gap between the different platforms in order to implement feature that add values to customer (s).
• Assist in selecting Content Management Systems (Drupal open source CMS)
• Conduct requirements analysis (templates and records structure), review content mapping with business and content management team
• Lead Content Management Implementation: Build implementation strategy, lead testing phases, work with business on UAT, and plan soft/hard deployment in PROD.
• Implement 18 corporate websites in Drupal
• Lead the prototyping and analysis of the Air Card & Sea Card project ($1.2 billion project for US Government: bidding/awarded)
• Lead all Business to Customer web applications: Manage Accounts, Access Invoices, Request Fuels, Plan Trip, and more.
• Write strategic paper on converting regular web applications to applets for portable devices
• Lead vendor selection for Confidential RFQ on portable devices: Build matrix for vendor selection; work with vendors for proof concept; and proposed multi concepts to the business.
• Define measurement metrics for web analytics (Google analytics)
• Provide recommendations on best way to automate certain processes using web application integration with back end (VAT TAX, other Projects).
• Coordinate and request User Acceptance Testing from business users, and project sponsor in compliance with requested functionality
• Lead Portable devices initiative for Confidential (help in selecting approaches: Native Vs Web Mobile Version Vs Hybrid)
• Work with vendors for RFQ for portable device applications
• Lead filenet integration with web portal for all invoices and Sale order

Confidential, Miami FL

Lead. Business Analyst/Project Manager

Responsibilities:

• Lead the web applications: business to consumer and the business to business (reservation systems) platforms
• Initiate projects to automate manual processes: Agency Registration process, Gift Orders (e-commerce), Loyalty process, and streamline booking process to remove redundancies.
• Initiate project to re-engineer the Business to Business platform: create new workflow for the reservation systems, and re-design the information architecture of the whole application.
• Lead design session with the technical team.
• Lead IA (Information architecture)sessions and build all wireframes for all the web projects
• Lead QA effort for all web applications: Manage QA team, manage the creation of test plans and test scripts/scenarios based on business functionality.
• Prepare estimates for all web application projects
• Prepare yearly budget for Business Analyst, QA, and Support team for all web applications
• Prepare yearly resource allocation for Business Analyst, QA, Support, and migration for all web applications.
• Determining estimates for all aspects of analysis and development: scope document, functional design documentation, testing, development, and deployment.
• Lead content management design for all web projects: Confidential .com & Partners. Confidential .com
• Lead design session with the technical team. This includes data flows, Use Case diagrams, User Interface diagrams (i.e. wireframes), business rules, and business flow diagrams.
• Meet with business system users to analyze business needs and/or system issues to determine the need for enhancements or automation.
• Prepare Project Scope documentation including project descriptions, success factors, requirements, risk assessments, etc. for the projects that have been assigned
• Definition and documentation of business requirements necessary to support the software development.
• Providing support to the business for web publishing projects and activities.
• Coordinate and request User Acceptance Testing with business users, and project sponsor in compliance with requested functionality
• Conducting requirements analysis (templates and records structure), review content mapping with business and content management team
• Review & request changes to API to support full integration of front and back end for multiple projects: Booking Engines re-engineering, Gift Order, and Loyal projects.

Confidential, Miramar FL

Lead. Business Analyst/Consultant

Responsibilities:

• Meet with business system users to analyze business needs and/or system issues to determine the need for enhancements or automation.
• Business, technology and best practice research
• Define the scope of functional testing in testing outlines as well as author complete testing scenarios.
• Prepare Project Scope documentation including project descriptions, success factors, requirements, risk assessments, etc. for the projects that have been assigned
• Definition and documentation of business requirements necessary to support the software development.
• Interact and communicate with others to translate business requirements into functional specifications that are given to the programmers that will actually code the solution.
• Work directly with operational teams to define and gather business requirements.
• Lead design session with the technical team. This includes data flows, Use Case diagrams, User Interface diagrams (i.e. wireframes), business rules, and business flow diagrams.
• In addition, responsible for identifying data elements, default behavior of each data element and events trigger by each component that is part of the design
• Determining estimates for analysis, scope document, functional design documentation, design sessions, testing preparation and scenario development, and user documentation.
• Responsible for the creation of test plans and test scripts/scenarios based on business functionality.
• Train and interact with a large audience of business and IT users in a variety of situations.
• Operate under high-pressure conditions when consulting and supporting mission critical projects.
• Lead the BA and QA team in implementing Automated Regression Testing using QTP
• Heavy QA works: Functional and Regression testing (Mercury Quality Center Management tools)
• Coordinate and request User Acceptance Testing with business users, and project sponsor in compliance with requested functionality
• Work with the Project Management Office in the preparation of Project Return on Investments (ROIs)
• Once the development of the project starts, become the liaison between the business user and the project team and facilitate support and input during the resolution of issues.
• Prepare yearly budget for Business Analyst, QA, and Support team for Cruisingpower
• Prepare yearly resource allocation for Business Analyst, QA, Support, and migration for Cruisingpower.
• Prepare estimates for all projects for Cruisingpower (over 34 per year).
• Lead content management design for all projects related to Cruisingpower.com
• Conducting requirements analysis (templates and records structure), review content mapping with business and content management team
• Leverage content template for new projects for optimization purposes
• Assist and establishing Content Management System team in implementing best practices and standards.
• Providing support to the business for web publishing projects and activities.
• Working with application development teams for integration efforts with the Content Management System.

Confidential, Miami FL

Business Analyst

Responsibilities:

• Conduct interviews and facilitate requirements gathering, process analysis and application design sessions with project stakeholders including internal IT partners and business partners.
• Work with various IT teams to determine estimates on resources and timing to meet business needs and communicate it to the business.
• Gather/create detailed business requirements and scope document and translate into detailed functional specifications. Experience in working with creative partners desired.
• Work with development team to translate functional specifications into technical specifications, and implementation documents.
• Develop test plans, test design specs and test cases to match business requirements and thoroughly test software to ensure proper operation.
• Work with the Project Management Office in the preparation of Project Return on Investments (ROIs)
• Based on approved Project Scope documentation and interviews with business representatives, prepare a Functional Specifications document that includes detailed descriptions of the required functionality, process flows, use cases, and sample graphic user interface detailing and accounting for all aspects of the desired functionality
• Facilitate design reviews with the business user and project sponsors to present functional design and obtain sign off
• Lead design session with the technical team
• Create and manage project deliverables for small to medium size projects (2-4 resources); Log, track and verify resolution for all project tasks to ensure business and technical scope is controlled to meet quality, timeline and budget expectations.
• Assist Business partners in resolving IT issues and facilitate working with other IT teams.
• Provide written and verbal communication such as status reports, progress reports and documentation to IT and business partners.
• Manage user expectations, educates the user on the development process and communicates project progress.
• Participate and conduct business process testing of the functionality once development ends
• Create test plan and test script to the functionality that was designed for UAT (User Acceptance Testing and QA)
• Coordinate and organize User Acceptance Testing with QA, business users, and project sponsor
• Heavy QA works: Functional and Regression testing (Mercury Quality Center Management tools)
• Member of task force for the evaluation of QTP (Quick Test Professional)
• Works with the training department to pass on updates to new as well as modified functionality.
• Lead Business Analyst in the task force for selecting a collaborative tool. The focus was to analyze open source solution (Wiki, Confluence, and Knowledge Tree) and other solutions like Sharepoint Web Services and Sharepoint Portal from Microsoft.
• Sharepoint administrator for the BA team
• Changepoint administrator
• Manage / Participate in RFP and vendor management process (Case Solution Management and CRM).

Confidential, Ft Lauderdale FL

Business Systems Analyst

Responsibilities:

• Assist in training of offices being converted from legacy systems (Templink and Mergis) post PeopleSoft HRMS implementation
• Monitoring training compliance (PeopleSoft HRMS training)
• Single point of contact for multiple offices throughout the conversion process (Support, training, data mapping and migration)
• Review conversion plan with offices on a weekly basis (prior to conversion)
• Perform and assist with data clean - up activities
• Keep offices up-to-date on any changes in the conversion process
• Analysis of data: data integrity check, data mapping (if data change due to migration) prior to implementation of PeopleSoft HRMS
• Provide answer to any questions prior and post conversion
• Experience supporting modules including HR, Benefits Administration, Payroll, Pension Administration, Training, Safety, eBenefits, eCompensation, ePay, eProfile, eProfile Manager, eCompensation Manager, eRecruit, and eRecruit Manager.
• Experience in large-scale end-to-end implementation, customizations and Data Conversion
• Duties and tasks are varied and moderately complex. Resolves most questions, and refers only the most complex issues to higher levels.
• Ensure necessary reports are viewed to ensure that they balance, unusual items are audited for accuracy and items are reconciled.
• Provide next level management with information indicating the status of any outstanding or key issues by end of that day. · Collaborate with team members to ensure all deadlines are being met as expected and assist where necessary.
• Respond to issues regarding Incentives Accounting and Tech Inquiries in a timely manner.
• Assist in Sarbanes/Oxley compliance program.
• Take appropriate steps to resolve problems, and forward more complex issues to next level management.
• Analyze data through various validation tables to ensure accuracy, and make recommendations for resolving problems or streamlining the process.

Confidential, Patchogue, NY

Business Analyst/Web Producer (Consultant)

Responsibilities:

• Assist in defining scope of Entertainment portal (cultural center that can provide e-services)
• Design survey, research, gap analysis and using criteria ranking to select vendor that can provide competitive edge
• Outlining requirements through analyzing competitor’s site, interviews, surveys, and brain storming session
• Lead and compile project plans, requirement documents and test plans for the project.
• Produce detailed implementation plan, define analyst roles, and responsibilities.
• Identify resource and scheduling conflicts and potential changes to project score (tool: MS Project).
• Assist in the development of time and cost estimates and project timeline
• Assist in the development of quality assurance testing specifications upon the business requirements.
• Lead functional and technical design sessions with all levels of management and technical staff.
• Participate in logical database design, ER diagram, data flow diagrams and documentation of business rules (Proficient in database normalization techniques).
• Develop set of technology features for marketing that will include: Chat services, email, newsletter, search tools that will have direct association with key-work for marketing purposes
• Study different marketing strategy for the portal trough the analysis of different case studies (Sources: Articles from Harvard school of business)
• Create marketing matrix and strategy on how to sale ads on the site base on reporting features of DART technology.
• Gather requirements through interviews and using UML (Use case, Use cases Diagram etc.) to determine functionalities and build processes: lead a development team of four.
• Develop the layout for the User Interface (Look and fee, navigation efficiency)

Confidential, New York, NY

Business Analyst

Responsibilities:

• Served as team leader in the development and delivery of business capabilities that clearly articulate Customer Relationship Management process through Remedy (process and customer relationships application)
• Work with various project stakeholders and team members to develop functional specification for remedy
• Update functional specifications, as required, to include enhancements and or version upgrades
• Built proper process to collect data and performed analysis of customer request issues using (UML)
• Built proper matrix and processes to check data integrity and resolve any related issues
• Responsible for interfacing with the support organization and teams of technical developers to manage different issues in the software (DART Technology), which includes managing upfront technical requirements from the field, and working with the team to prioritize and project-manage requests.
• Analyze report of different problems using Remedy and make recommendation to the engineering department
• Actively participated in company-wide efforts to integrate the RRG (Rapid Response Group) process in Customer Support for better response time
• Analyze business processes and practices in an effort to focus the design and implementation of information technology solutions that meet customer needs and business initiatives.
• Use UML (Use case, Use cases Diagram etc.) to build new processes
• Develop process flow charts for use by application developers and as a section of the functional specifications (UML)
• Remain alert to the whole project lifecycle, especially in the area of communication, project management, and project support.
• Develop and maintain high level of communication with different groups (MIS, Network, Developers, and Customer Support etc.) and all the team members
• Led customization of Remedy for Rapid Response Group component GRC (Global Response Customer support)
• Helped define business process for RRG, Engineering, Customer Support and Operations through Remedy