SUMMARY

• 8 years of Business Analysis experience in various IT industry domains - Healthcare, Telecom and Finance.
• Experienced in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, analysis, design, implementation, testing and deployment.
• Experience in analyzing Business Requirements Documents (BRD), Functional Requirement Documents (FRD) and propose changes as per various internal and external requirements gathered for process improvement.
• 5 years of experience in the Healthcare Industry - Health Insurance Federal Exchange project and CMS (Centre for Medicaid and Medicare Systems).
• Has experience in Requirements Gathering techniques to verify and validate business and system needs using Requisite Pro.
• Excellent at performing GAP Analysis, identifying risks, performing Risk Analysis, Feasibility and Impact analysis, and preparing Requirements Traceability Matrix.
• Proficient in UML, XML, DTD, MS Visio, Word, Excel, PowerPoint and Microsoft Project.
• 3 years of experience on CMS’ Collaborative Application Lifecycle Management Tool (CALT).
• 4 years of experience on projects based on Agile Methodology.
• Certified Scrum Master Certification from Scrum Alliance.
• Experienced with defect management and issue tracking using tools like JIRA and Remedy. Experience in defining Test Cases, creating Test Scripts, interacting with QA and Dev teams in fixing errors and User Acceptance Testing (UAT).
• Used MS Visio extensively in various projects for creating flow diagrams
• Strong analytical, problem-solving and communication / presentation skills.
• Experience in conducting Joint Application Development (JAD) sessions to iron out issues and to accelerate the requirements gathering process. MS SharePoint experience.
• Proficient in creating Wireframes/Mock-up Screens/Process Flows using iRise, Balsamiq and MS Visio.
• Proficient in MS Office - MS Word, Excel, PowerPoint, MS Access etc.
• Specializing in working with both business and technical staff to create, interpret, and implement business requirements into technical specifications.
• Ability to understand, analyze and design Business Processes and Workflows with the objective of improving efficiencies.
• Proficient in understanding and writing SQL .
• Takes leadership role in cross-functional and cross-cultural teams for analysis and implementation of process improvements.

TECHNICAL SKILLS

Modeling / Software Process: UML, SDLC, RUP

Business Modeling Tools: MS Visio 2007, 2010, Star UML 5.02, Rational Rose 6,7

Requirement / Defect Management: CMS CALT, Requisite Pro, Clear Quest 6,7, DOORS, Rally, JIRA, Remedy

Project Management: MS Suite 2003, 2007 (Word, Excel, Access, Power Point, Project), MS Share point 2007, MS Project 2003, 2007

Design Architecture: COM, OOP, OOAD, XML, DTD

Databases: SQL Server2000,2005, Oracle8i/9i/10g/11g, MS Access 2003, 2007

Web Design / Portal: iRise, Portal Photoshop, HTML, Balsamiq

Operating Systems: Windows 9x/2K/NT/XP

PROFESSIONAL EXPERIENCE

Confidential, Reston VA

Business Analyst

Responsibilities:

• Business Analyst on AT&T’s ASG PACE project responsible for requirements elicitation for the Change Management module and ACE module. Used Agile framework for the requirements gathering process.
• Requirements for Change Management involved detailed User Stories around setting up a project, its progression and the enter change management approval process via AT&T’s Change Control Board (CCB).
• Created UI Screen mockups using iRise, and Activity Diagrams and Process flows using MS Visio for client presentations and representation purposes.
• Developed user stories for financial team’s business requirements by interviewing business owners during requirement gathering sessions on a regular basis to understand their needs and problem areas.
• Involved in daily stand-up and Scrum.
• Conducted JAD sessions whenever there was any kind of disconnect between the users or lacking any kind of necessary information within the team.
• Created Requirements Traceability Matrix (RTM) in excel to keep a track on requirements on an ongoing basis.
• Performed Data Mapping from legacy system screens to the target system UI and captured business rules associated with the data elements.
• Responsible for project documentations, help pages, technical writing
• Worked with the project manager to continuously deliver requirements based on timelines.
• Created leadershippresentation in Powerpoint on Communication plan and governance model to be used for the project lifecycle.
• Played a key role in developing time line for project delivery, and managed for a successful completion.

Environment: MS Visio, Microsoft Project, JIRA, Rally, MS SharePoint, Microsoft Office, iRise, Access

Confidential, Bethesda MD

Business Analyst

Responsibilities:

• Business Analyst on the Health Insurance Exchange project for CMS (Centre for Medicaid and Medicare Systems) business owner.
• Worked on the various modules of exchange - Eligibility and Enrollment, Quality and Financial Management.
• Created Use Cases, Data Flow diagrams, Use Case diagrams and Activity diagrams in MS Visio.
• Worked on CMS’ Collaborative Application Lifecycle Management Tool (CALT) that creates a centralized repository for storing, collaborating on and sharing deliverables and artifacts from IT projects in support of Medicaid administration and establishment of Exchanges.
• Worked at different stages of the Software Development Life Cycle (SDLC) with business users, developers, and stakeholders.
• Used Agile Methodology and created User Stories to facilitate development of software functionalities, user interfaces, and system architecture. This included detailing relevant assumptions, constraints and success criteria to the individual User Stories.
• Performed Gap Analysis to analyze the As-Is and To-Be business process, documenting the enhancements, to enhance the functionality of the existing system.
• Documented and reviewed the requirement specifications as Business Requirements documents. Created Requirements Traceability Matrix (RTM) from Functional Specifications.
• Analyzed parsing logic for XML based data feed files and their DTD validations.
• Created PowerPoint presentations for client meetings as needed.
• Acted as a liaison between the development and testing team, and business and development team to ensure accurate flow of information along all channels.
• Produced documentation and artifacts for the various Test scenarios using CALT. Coordinated acceptance testing efforts with business users.
• Worked with different stakeholders on defect tracking and documentation effort. Experienced with using issue tracking software JIRA.
• Participated in Scrum meetings with the business and technical teams.

Environment: Remedy, CMS CALT, Microsoft Visio, XML, DTD, Balsamiq, SVN, SQL, Microsoft Project, JIRA, MS SharePoint, Microsoft Office

Confidential, Rockville MD

Business Analyst

Responsibilities:

• As Business Analyst, worked at different stages of the Software Development Life Cycle (SDLC) with business users, developers, and stakeholders.
• Experienced in the areas of requirements gathering, functional software design, screen mockups, stakeholder approvals, project scoping, functional test case creation and execution, user training.
• Worked with the in-house product development teams for multi-release roll outs.
• Understand and articulate business requirements from user interviews of the external Insurance Providers, and then convert the requirements into functional specifications.
• Define functional and technical specifications based on high-level business requirements. Documented and reviewed the requirement specifications as Business Requirements Documents.
• Created Use Cases, Data Flow diagrams, Use Case diagrams and Activity diagrams using MS Visio.
• Worked on XML based claim files and their mapping to business objects.
• Created Requirements Traceability Matrix (RTM) from functional specifications. Performed gap analysis to analyze the As-Is and To-Be business process, documenting the enhancements, to enhance the functionality of the existing system.
• Acted as a liaison between the development and testing team, and business and development team to ensure accurate flow of information along all channels.
• Produced documentation and artifacts for the various Test scenarios using Quality Centre. Coordinated acceptance testing efforts with business users.
• Scheduled weekly status meetings with the business and technical teams to determine the progress.

Environment: Rational Requisite Pro, Microsoft Visio, Dreamweaver, Clear Case, XML, SQL, Microsoft Project, Microsoft Office

Confidential, Baltimore MD

Business Analyst

Responsibilities:

• Interviewed client employees and application owners from different business lines to gather information, understand the user’s needs, define requirements, and develop specifications.
• Organized Joint Application Development (JAD) and Rapid Application Development (RAD) meetings with the domain and technology specialist to collect and define user requirements.
• Prepared Source to Target mapping documents for the payment transactions and End of Day data feed files.
• Assisted in the development of quality assurance activities including Quality Assurance Plan, Product Acceptance Plan, Test Plan, and Test Cases.
• Created activity diagrams, use case diagrams and sequence diagrams using MS Visio to view the system from different perspectives.
• Coordinated work plans between the project manager and clients using Microsoft Project.
• As Agile Business Analyst work as an integrated part of the team throughout the life of the project and facilitate collaboration across a broader cross section of the project team and the business. Involved in Daily Scrum.
• Interfaced with the developers to provide all kinds of support and resources needed to resolve domain and technical issues.
• Conducted functional walkthroughs and User Acceptance testing sessions and assisted the development of User Manuals for customers.
• Trained Internal Users and their partner & management employees in the new web-based online applications.

Environment: Rational Requisite Pro, RUP, Dreamweaver, Clear Quest, Clear Case, PL/SQL, Microsoft Visio, Microsoft Office

Confidential

Business Systems Analyst

Responsibilities:

• Intensively worked on PeopleSoft tool Worked on HRMS system PeopleSoft.
• Undertook training and helped in its successful rollout. Instrumental in helping and training internal teams on the same.
• Worked with the US team for Onsite Employee Training. Team representatives from India went to UHG US office for training. Facilitated the whole process.
• Worked extensively with US Team to start online training programs ‘Learn well’
• Worked with Global teams to implement Employee Attitude Surveys, Satisfaction Surveys

Environment: PeopleSoft, Microsoft Office