SUMMARY

• Highly proficient in working with users to gather requirements, analyze them and subsequently use the Rational project and design tools to model the requirements.
• In - depth knowledge of creating use case, activity, logical, component and deployment views to extract business process flows and workflows thereby helping development and quality assurance in understanding the requirements.
• Experience in generating and testing Business Intelligence reports generated by various BI Tools like Cognos and Business Objects
• Lead development, QA, Product Owner, Client SME, in all scrum activities from Start to Finish (Sprint 0 to multiple sprints) and produced great quality product.
• Expert in Fostering Client relationship and delivering projects on time, within budget with great quality
• Experience in testing Business Intelligence reports generated by various BI Tools like Cognos and Business Objects
• Interacted with large teams of testers and developers through excellent communication and interpersonal skills.
• Experience and knowledge of change management principles and methodologies.
• Hands-on Experience and In-depth knowledge of Agile (Scrum) Methodology, Software Development Life Cycle (SDLC), having thorough understanding of various phases such as Requirements, Analysis/Design, Development and Testing.
• Requirement Analysis and Use Case development, UML Modeling using Rational Rose.
• Experienced in conducting Joint Application Development (JAD) sessions.
• Experienced in Requirements gathering, data modeling, System Architecture. Feasibility studies, Scope Documents and requests for proposal RFP.
• Experienced in working on concurrent projects under pressure situation.
• Possess business skills in Project Management and Marketing as well as in problem solving and customer relations.
• Extensive knowledge in Finance, Banking, Mortgage, Customer Relations and Credit Card companies.
• Expert in Change and Release Management and ITIL Process

TECHNICAL SKILLS

• Microsoft Visio
• Rational Rose
• Rational Robot
• Risk Matrix
• Windows 2000
• Windows XP
• Microsoft Project
• AGILE
• RUP
• UML
• Microsoft Office
• MS FrontPage
• XML
• MS SQL Server 7
• MS-Access
• Business Objects
• IBM Cognos Business
• Insight Advanced
• Appian
• JIRA
• ITIL

PROFESSIONAL EXPERIENCE

Confidential, NYC, NY

Scrum Master

Responsibilities:

• Used Agile/Scrum Methodology for business requirements, business process design activity to document and analyze requirements.
• Ensure to implement and follow Agile best practices across the scrum teams.
• Facilitating Daily Scrum Call, Onshore-Offshore handoff call, Backlog Grooming, Sprint Planning, Sprint Review and Sprint Retrospective.
• Managing expectations of the stakeholders, Product Owner, Team members and senior leadership.
• Coordinates and navigates through matrix organizational structure, understands potential project impacts, risks, conflicts, milestones, impediments and executes it accordingly.
• Collaboration with multiple Scrum teams in the Scrum of Scrum Meeting
• Did daily deployments for Non-Prod(SIT,UAT) and Production environments for the Confidential group, including weekend activity/release/deployment.
• Deployed DB packages via YART tool & bundles via putty.
• Owned Change Management process. ITSM process.
• Debug applications, JVMs, Nodeagent, DMGR as required
• Manage all aspects of release management planning and execution of managed maintenance windows
• Set and manage release support expectations ensuring all applicable groups are engaged in the release planning and execution
• Created comprehensive deployment plans, including detailed timeline of changes, risks and mitigation plans, areas needs for validation and resources to execute validation.
• Execution of deployment plan for managed maintenance window, ensuring issues are identified and resolved.
• Coordinated with resources to identify and monitor issues, impact and dependencies for managed Maintenance Windows
• Conducted post managed maintenance window support ensuring lessons learned and metrics are gathered and communicated
• Promoted continuous improvement by conducting, documenting, and communicating release lessons learned

Environment: Microsoft Visio, MS-Outlook, Jira, PUTTY, SVN, ALM, YART, HPSM, ITIL

Scrum Master

Responsibilities:

• A strong track record of continual improvement and impediment resolution.
• Acted as the primary process owner for allScrumprocesses, including prioritization, estimation, daily stand-ups, and planning meetings.
• Played an active role in the success of the team by removing impediments that prevent the team from achieving the best performance possible
• Have handled multiple teams as Scrum Master in onsite - offshore models
• Served the development team and the business by supporting, maintaining, and developing a culture consistent with Agile values.
• Worked with the stakeholders and product owner to slice the release plan in pieces of value that can be distributed over several sprints
• Worked with product owner in identifying potentially shippable deliverables for the sprints
• Partnered with the product owner to ensure that each new sprint and story is ready for the team and each completed sprint met the intended business value and goals of the organization.
• Worked with development leads to develop detailed project plan and monitor the progress.
• Created and maintained Product backlog with Product owner and helped product owner prioritize stories to achieve business value as early as possible in the project
• Managed the Sprint Backlog with the team, maintained daily burndown chart and used it as a tool to manage tasks prioritization during sprints.
• Conductedscrum-of-scrumsand facilitated cross-team prioritization of stories and tasks
• Designed and implemented new ideas in the development process. Coordinated with supervisors to meet expectations and goals of their teams.
• Conducted sprint planning by using various techniques such as affinity estimation, planning poker
• Conducted Sprint retrospective using various techniques that encouraged team to give an analytical look to the inner workings of the team coordination and identify improvement possibilities
• Facilitated in creating an amicable environment in the team that allowed for a self-organizing team that clicked well with each other
• Encouraged team members to swap roles when possible to achieve a self-organizing team
• Collaborated with other teams in the organization that have more agile experience to use their lessons learned to improve our team
• Motivated team to keep the focus on delivering value and achieving the business goals set forth by product owner and stakeholders
• Facilitated sprint reviews where every team member got an opportunity to present their achievements to the stakeholders and management and received recognition for their effort
• Performed internal and external communication, improving transparency, and radiating information

Environment: Microsoft Visio, SAP Business Object Reporting and Dashboard Tool, Cognos Reporting Tool, IBM Cognos Business Insight Advanced, MS-Office Suite, SNAGIT, HP-PPM, Appian, JIRA, ServiceNow

Confidential, Windsor, CT

Scrum Master

Responsibilities:

• Acted as the primary process owner for allScrumprocesses, including prioritization, estimation, daily stand-ups, and planning meetings.
• Played an active role in the success of the team by removing impediments that prevent the team from achieving the best performance possible
• Served the development team and the business by supporting, maintaining, and developing a culture consistent with Agile values.
• Worked with the stakeholders and product owner to slice the release plan in pieces of value that can be distributed over several sprints
• Worked with product owner in identifying potentially shippable deliverables for the sprints
• Partnered with the product owner to ensure that each new sprint and story is ready for the team and each completed sprint met the intended business value and goals of the organization.
• Worked with development leads to develop detailed project plan and monitor the progress.
• Created and maintained Product backlog with Product owner and helped product owner prioritize stories to achieve business value as early as possible in the project
• Managed the Sprint Backlog with the team, maintained daily burndown chart and used it as a tool to manage tasks prioritization during sprints.
• Conductedscrum-of-scrumsand facilitated cross-team prioritization of stories and tasks
• Designed and implemented new ideas in the development process. Coordinated with supervisors to meet expectations and goals of their teams.
• Conducted sprint planning by using various techniques such as affinity estimation, planning poker
• Conducted Sprint retrospective using various techniques that encouraged team to give an analytical look to the inner workings of the team coordination and identify improvement possibilities
• Facilitated in creating an amicable environment in the team that allowed for a self-organizing team that clicked well with each other
• Encouraged team members to swap roles when possible to achieve a self-organizing team
• Collaborated with other teams in the organization that have more agile experience to use their lessons learned to improve our team
• Motivated team to keep the focus on delivering value and achieving the business goals set forth by product owner and stakeholders
• Facilitated sprint reviews where every team member got an opportunity to present their achievements to the stakeholders and management and received recognition for their effort
• Performed internal and external communication, improving transparency, and radiating information

Environment: Microsoft Visio, MS Visual Studio 2008, SSIS, MS-Word, MS-Excel, SNAGIT,, MS-SQL Server management Studio

Confidential, New York

Scrum Master/ SR BA

Responsibilities:

• Used Agile Methodology and used Rally for Scrum updates.
• I was involved in gathering business requirements from users, documenting the requirements, preparing process flow in Visio, prepared User Stories.
• I prepared 3-4 User Stories per Iteration. It was a 6 week Sprint.
• Followed Agile/scrum methodology for enhancement of Portfolio Tracking System also called PTSW which maintains 3 major functions Initiatives; Programs and Project.
• Coordinate internally with Dev, QA, UAT, CAB review teams to meet project deadline.
• Utilize Microsoft Project to plan project initiatives, communicate goals and provide continual updates on progress.
• Experience coordinating tasks with competing priorities and effectively achieving objectives
• Developing and monitoring project schedules and timelines to identify and meet critical milestones
• Delivered results in a fast-paced, high-performance work environment which is essential for success
• Developed communications strategies and managing through to completion
• Strong interpersonal skills and the ability to develop and maintain relationships with representatives from various organizational offices and levels
• Analyze, prepare and document operational procedures and technical guidelines.
• Plan, develop and deploy change management initiatives for technical implementation including productivity software, systems, technical application and hardware release.
• Extensively used Visio to create use case diagrams, activity diagrams, sequence diagrams and collaboration diagrams.
• Responsible for removing impediments by working closely with Product Owners and support organizations
• Facilitated Sprint/Release Planning, daily stand-ups, Sprint Review Meetings, Sprint Retrospectives Meetings, Software Code Reviews and other related meetings
• Participated in Sprint meeting and approved delivery team committed user stories based upon established acceptance and definition of completed criteria
• Worked with cross functional teams on various platforms including QAs, Business Analyst, Project Managers, Product Owners, and Developers
• Conducted Release Planning meetings and facilitate business analysis activities
• Gathered/reported all relevant Agile metrics (burn down charts and team velocity)
• Obtained sign-off of the appropriate business documents from the internal management and end users
• Unit & system testing of modules to verify proper functioning of Key components of applications.
• Reviewed development plans, quality assurance test plans, and user documentation to ensure correct interpretation of original specifications.
• Worked in unison with the QA team throughout the Testing Cycle to verify complete and rigorous testing of requirements
• Perform Data governance for assessing, managing, using, improving, monitoring, maintaining, and protecting ICG information.

Environment: Microsoft Visio, MS-Outlook, Sharepoint Services Business Objects, MS-Word, MS-Excel, Rally, MS-Visio

Confidential

Sr BA/Product Owner

Responsibilities:

• Created use case scenarios and documents work flow and business process.
• Used Agile/Scrum Methodology for business requirements, business process design activity to document and analyze requirements.
• Scrum/Sprint was 3 month iteration for each release.
• Rolled out periodic reports: Global Emerging Risk Issues Weekly, Commercial Dashboard Bimonthly, and Global Liquidity and Credit Report Bimonthly.
• Developed Industry Risk Map for the clients.
• In charge of the Business Continuity Plan for Industry Risk Group - includes development of Operations Risk Matrix and Knowledge Process Management Systems KPMS.
• Develop and maintain reports to track risk metrics.
• Used Cognos to prepare ad-hoc reports and analysis as needed.
• Have prepared Risk Assessment Map to help prioritize risk.
• Prepared SOA to simplify interconnection to - and usage of - existing IT (legacy) assets.
• Applied a structured change management approach and methodology for the people side change caused by projects and change efforts.
• Work directly with other functional, technical and management team to gather requirements and perform fit-gap study.
• Conducted interviews with operations for gathering requirements and evaluation/analysis of their data. Converted the business requirements into IT specifications.
• Prepared the requirements specification documents and process flows in Visio.
• Improving / Automating the current Excel based MIS using Cognos reporting tools
• Prepared Requirement Traceability document.
• Have used Cognos for data validation and BI reporting.
• Performed Gap Analysis from As IS to Be.
• Tested test scripts.

Environment: Microsoft Visio, MS-Outlook, WCMS, Lotus Notes, COGNOS V10, MS-Word, MS-Excel, Quality Center, MS-Visio

Confidential, Brooklyn, NY

Sr Business Analyst

Responsibilities:

• Created use case scenarios and documents work flow and business process.
• Work directly with other functional, technical and management team to gather requirements and perform fit-gap study.
• Prepared the requirements specification documents and process flows in Visio.
• Conducted interviews with the clients for gathering requirements and evaluation/analysis of their data. Converted the business requirements into IT specifications.
• Created on-going Business Object Reports based on user requirement.
• Used excel to pivot information and created reports out of them for business needs.
• Facilitated user acceptance testing and test strategies in UAT environment.
• Capture screenshots for UAT testing and test strategies.
• Configure compliant test scripts and lead users through unit, integration and system testing.
• Lead business initiatives including brainstorming on new functionality for current systems.
• Identified and documented issues, risk and gaps, their descriptions, their impact and provided recommendations and alternatives to develop the application to meet the user requirements.
• Performed Gap Analysis from As IS to Be.
• Performed Data Entry work during the merger of Bear Stearns with Confidential Chase, to expedite the process.

Environment: Microsoft Visio, Business Objects MS-Word, MS-Excel, Lotus Notes

Confidential, NY

Business Analyst

Responsibilities:

• Involved in Inception Phase and prepared vision statement and initial data models containing Business Requirement Documents and supporting documents containing the essential business elements and detailed definitions.
• Gathered user and business requirements through open-ended discussions, brainstorming sessions, role-playing, prototyping and observation of the compliance department work environment.
• Analyzed data and created class diagrams and ER diagrams for designing databases.
• Documented the user requirements Analyzed and prioritized them and converted them as system requirements that must be included while developing the software.
• Suggested web security using encryption and authentication technologies for reporting and complaint filing procedures.
• Planned and defined Use Cases created Use Case diagrams, Scenarios and Use-Case Narratives.
• Created Activity Diagrams, Sequence Diagrams and ER Diagrams in Rational Rose.
• Worked on Wire frames and comps so as to create screen shot prototypes.
• Incorporated advanced ergonomic principles in creating user interface applications.
• Created Mock-up forms in MS word for better visualization and understanding of the software solution.
• Facilitated JAD sessions with management, development team, users and other stakeholders to refine functional requirements.
• Scheduled meetings with developers, System Analysts and testers to collaborate resource allocation and project completion.
• Created and managed project templates, use-case templates, requirement types and tractability matrix in RequisitePro.
• Authored progress and completion reports, which were then submitted to project management on a weekly basis in MS project.
• Developed strategies with Quality Assurance group to implement Test Cases in Test manager for User Acceptance Testing.
• Collaborated with Quality Assurance Analyst in Automated and Manual Black box testing.
• Designed and created Excel sheets to provide markets analysis charts.
• Prepared various adhoc reports used in decision-making.
• Created excel spreadsheets for Market History Analysis and simulating the stock prices.
• Helped in creating end user manuals and procedure manuals.

Environment: J2EE technology, Windows 2000 Advanced Server, UNIX / Oracle Platform, MS Visio, RUP 2002, Rational Rose 2002, Rational RequisitePro.

Confidential, Salt lake City, UT

Business Systems Analyst

Responsibilities:

• Reviewed existing documentation on current system.
• Developed Operational Loss Database in coordination with different Business Units.
• Responsible for analysis and reporting of operational loss data assessment to senior management on half yearly basis.
• Developed Key Risk Indicators KRI’s template for people, process, system and external risks with the liaison of all departments/business units.
• Developed Risk and Control Self-Assessment RCSA format for HR, IT, Treasury and banking operations in coordination with branches and regions.
• Responsible for conducting RCSA and KRI’s workshops for training staff on ORM tools.
• Prepared revised Operational Risk Management Policy.
• Identification of Key Risks and development of operational Risk Matrix / Heat Map.
• Analysis of SBP Inspection Reports particularly the Penalty prone areas to highlight Operational issues in different Business Units with suggestions for remedial measures.
• Worked on operational risk management, Mapping of Fraud and Forgery Events of AE in line with Basel II Fraud event types and suggesting ways for mitigation of fraud in the bank.
• Attended business and tech SME (Subject Matter Expert) presentations on the system and functionalities, its present shortcomings, and the pain points for the business.
• Gathered business and technical requirements for new system enhancements from both SME’s.
• Performed Reverse engineering through a detailed review of various GPP sub-systems using code from Cool Plex generated data models.
• Created AS-IS process flows (K030), K245s, PDRs, and BSARs for all GPP subsystems.
• Made business presentations, identified opportunities for the new design, and obtained final sign-off from the business for the requirements gathered and systems analyzed.
• Used Requisite Pro for gathering requirements.
• Ensure that functional requirements adhere to SOX compliancy guidelines.
• Documented business workflows textually as well as process flow (Six Sigma) according to RUP, for the stakeholder review.
• Worked with Business team to drive SOX requirements to implement control procedures within application change management and data security.
• Identified application objects/components associated with functionality—Entry point analysis.
• Documented screens and report layouts.

Environment: MS-Visio, Cool-Plex, AS-400, MS-Office, Requisite Pro