SUMMARY

• Result - oriented client focused professional with 7+ yrs of IT experience skilled in Business Analysis in the field of Healthcare domain. Professional expertise includes requirement specifications analysis, gathering and documentation, gap analysis, impact analysis, risk assessment, conflict resolution, vendor management, usability-focused functional design and testing and ability to collaborate with cross-functional teams.
• Excellent writing skills in preparing Business Requirements Documents (BRDs), System Requirements Specifications (SRS), System Design Specifications (SDS), Functional Design Documents (FDD), Technical
• Response Documents, Use Cases, User Stories.
• Comprehensive knowledge of Software Development Life Cycles (SDLC), having professional expertise in
• Scrum Methodology.
• Proficient in interacting with Stakeholders, Subject Matter Experts (SMEs), System Analysts and Technical team and cross-functional teams with excellent communication, interpersonal and collaborative skills.
• JAD Sessions - conducted several requirements workshops with top management to freezing up the requirements.
• Proficient in creating UML diagrams viz. Use Case Diagrams, Activity Diagrams, Sequence Diagrams, Class
• Diagrams, Data Flow Diagrams and Business Flow Diagrams using MS Visio and other open source UML tools.
• Hands-on experience working with iRise for creating UI prototype and screen mockups and visual simulation of the application flow
• Experienced in tracking and managing the requirements using Requirement Traceability Matrix (RTM).
• Experienced in Change and defect management using IBM ClearQuest, JIRA and triaging, reviewing, analyzing and logging defects and change requests
• Worked closely with Project Management team in defining project plan and Change Management and maintaining CR Logs.
• Conducted meetings with Stakeholders and Project Manager to take sign offs on various documents.
• Involved in GAP Analysis, Impact Analysis, Risk Assessment implemented in the business process.
• Worked on proposals and responses to RFPs with strong analytical and problem solving skills and consulting experience
• Expertise in using HP ALM, HP QC, IBM Requisite Pro tool with the uploading of Requirements to executing test case, creating test labs and generating Requirement Traceability Matrix.
• Expertise in Requirements Management and Configuration Management activities including Version control, Document baselining, Peer Reviews
• Strong experience in conducting User Acceptance Testing (UAT).
• Excellent in documentation of Test Cases and developing Test Plans.
• Strong Knowledge in Regression Testing, Smoke Testing and Black-box testing.
• Involved in end user training, documenting Training Manuals, Help Manuals, FAQ's documents etc.
• Excellent Communication skills with ability and willingness to work towards the business and technical requirements of clients and users.
• Excellent presentations skills and flexibility in adapting to a wide range of work environments by inculcating new relevant skills with ease in a time sensitive frame.
• Experience in Vendor Management acting as a liaison between IT stakeholders, business sponsors, vendor by conducting daily meetings and helping in resolving issues & conflicts between the teams
• Fair knowledge on SQL Server, Unix, C/C++, Java/J2EE, CSS, Javascipt, HTML.
• Problem Management review and Root Cause Analysis (RCA) using the 5-Why's principle.
• Fundamental awareness of Application and system monitoring tools like HP BAC, Wily and Tealeaf
• Strong understanding of Data Mapping.
• Good understanding and experience in HIX & ACA projects.
• Trained in HIPAA/HITECH Privacy & Security.

PROFESSIONAL EXPERIENCE

Confidential, Woodland Hills, CA

Business Systems Analyst Sr.

Responsibilities:

• Articulated Business Requirements and converted those requirements into Technical specifications, through IT System Impact & Gap Analysis
• Conducted JAD sessions and workshops with the Subject Matter Experts and Business owners, and gathered Business requirements
• Created and Maintained use cases, process flows in various diagrams such as Activity diagrams, Flow charts, Sequence diagrams etc.
• Created Business Requirement Document, Functional Design Documents and got them signed off from business
• Logged CRs and conducted walk through sessions with vendor to explain requirements and set expectations
• Triaged, reviewed and analyzed defects raised by testing team, set priority and logged defects with Vendors with details to get a fix
• Conducted sessions with Testing team to walk through defects and CRs delivered by vendor in every release
• Performed Functional testing and actively supported Business and IT stakeholders to ensure all business requirements are met, tested and signed off
• Acted as a Liaison between IT stakeholders, business sponsors, vendor and helped in resolving issues & conflicts between the teams
• Worked closely with State & Federal Exchanges to gather the changes and documented them to be incorporated in the vendor Exchange Manager system. Also, actively supported State & Federal exchange testing teams to validate the changes made.
• Performed Internal Quality Assessment and actively supported System Integration Testing (SIT) and User
• Acceptance Testing (UAT) to ensure all business requirements are met, tested and signed off

Environment: Crystal Reports, MS Office Suite (MS Visio, MS Word, Excel, PowerPoint), SQL, Unix, CQ, JIRA, WS FTP, Reflection, SQL Developer,MS Access

Confidential, Woodland Hills, CA

Lead Business Systems Analyst

Responsibilities:

• Conducted JAD sessions and workshops with the Subject Matter Experts and Business owners, and gathered Business requirements
• Studied existing, proposed application systems and performed Gap Analysis
• Analyzed client's requirements and performed Impact analysis
• Created various artifacts like Technical Response document, Use Cases, Functional Design documents etc.
• Created use case diagrams and process flows using Microsoft Visio 2010
• Prepared screen mockups for proposed solution and got it approved from Business
• Managed requirements using IBM Rational Requisite Pro tool
• Generated Requirement Traceability Matrix using Requisite Pro tool
• Prepared Clarification tracker and updated based on the feedback from business
• Reviewed the test plan, test scenarios and test cases prepared by testing team
• Performed Solution Assessment and Validation along with technical and business teams
• Defect management through IBM Rational Clear Quest tool

Environment: MS Office Suite (MS Visio, MS Word, MS Excel, MS PowerPoint), CQ, Requisite Pro, Crystal Reports, SQL Developer

Confidential, Owings Mills, MD

Lead Business Analyst

Responsibilities:

• Understood the need, attributes, core ideas, goals and elements of PCMH
• Conducted JAD sessions and workshops with the Subject Matter Experts and Business owners, and gathered Business requirements.
• Prepared screen mockups using iRise for proposed solution and got it approved from Business and Product owner and incorporated them in User Stories
• Authored User Stories and conducted sessions with development and testing teams to walk-through and elaborate the requirements
• Sprint-wise SIT test to check the gap in functional specification and the delivered code
• Triaged, reviewed and analyzed defects raised by testing team, set priority and created user stories to be fixed in the subsequent sprints
• Prepared and maintained Clarification tracker in SharePoint to address queries from team, by getting confirmed response from business
• Prepared test cases for User acceptance testing
• Worked on providing responses for RFPs for new Client's modules
• Proposed, designed, delegated and facilitated in creating a Knowledge Management portal and presented in to the client
• Prepared presentations and study materials and conducted sessions with the teams on the objectives, goals and various attributes of the PCMH program

Environment: MS Office Suite (MS Visio, MS Word, MS Excel, MS PowerPoint), SQL Developer, TOAD, HP QC, iRise

Confidential, Mason, OH

Business Systems Analyst

Responsibilities:

• Prepared Issue Triaging documents, Functional Specification documents, process flow diagrams and various understanding documents and presentations and created and maintained repository in KM portal
• Involved in analyzing and prioritizing SSCRs, defects and new enhancement requests raised by business for various Provider applications and managing the same in CQ by providing timely update on the same.
• Monitored Provider application servers and sanity of the applications on a timely basis to make sure it is not impacted post production or emergency release
• Initiated SWAT calls for production issues/outages (Severity 1&2) and drove the call by guiding various stake holders with steps to resolve the issues in shortest time possible
• Reviewed and analyzed various issues reported by end-users (Severity 3&4) and delegated with offshore development team by conducting daily meetings and discussing on the best possible resolution.
• Worked on generating Weekly, Monthly and Quarterly Reports for various modules and presented it to client and proposed ways to reduce the count of incidents
• Worked on Automation testing tools like Selenium and Deja Click to automate the testing scripts
• Pro-actively reported bugs and areas of improvement from functional and non-functional perspective in applications and providing suggestions to business

Environment: MS Office Suite (MS Vision, MS Word, MS PowerPoint, MS Excel), CQ, HP BAC, Tealeaf, Wily, IBM RAD, Requisite Pro, Deja Click, TSRM

Confidential

Systems Analyst

Responsibilities:

• Tested J2EE based web application and the environment of the application
• Analyzed issues with users in production environment and provided resolution
• Provided suggestions and reported bugs to development team
• Provided reports about the usage and load of the application
• Monitored the application in the server level with tools like Wiley and HPBAC
• Initiated SWAT calls for production issues/outages (Severity 1&2) and drove the call by guiding various stake holders with steps to resolve the issues in shortest time possible
• Worked on various issues reported by end-users (Severity 3&4) and provided resolution
• Worked on Weekly, Monthly and Quarterly Report generation for various modules and presented it to client and proposed ways to reduce the count of incidents
• Pro actively reported bugs in applications and provided suggestions to business
• Prepared Issue Triaging documents, Functional and understanding documents for smoother transition

Environment: MS Office Suite (MS Vision, MS Word, MS PowerPoint, MS Excel), CQ, HP BAC, Tealeaf, Wily, IBM RAD, Requisite Pro, Deja Click, TSRM

Confidential

Business Systems Analyst

Responsibilities:

• Conducted JAD sessions and workshops with the Subject Matter Experts and Business owners, and gathered Business requirements.
• Articulated Business Requirements and converted those requirements into Technical specifications.
• Performed thorough IT System Impact & Gap Analysis by AS-IS and TO-BE business processes
• Created and maintained use cases, process flows in various diagrams such as Activity diagrams, UML diagrams, Sequence diagrams etc.
• Acted as a Liaison between developers, business decision makers, financial analysts and helped in resolving issues & conflicts between business and IT stakeholders
• Conducted sessions and meetings with development team and testing team to walk through the expectations
• Reviewed the test plan and test case documents
• Prepared UAT test cases and performed UAT testing to verify the requirements are rightly addressed and the expectations met
• Prepared Functional and Understanding documents for Employer MWE application to aid smoother transition

Environment: MS Office Suite (MS Vision, MS Word, MS PowerPoint, MS Excel), CQ, Requisite Pro

Confidential

Developer

Responsibilities:

• Interacted with client & user for different issues and requirements
• Prepared technical and functional documents for the project.
• Understood Use Case documents and translated the same to the team for implementation
• Modified and enhanced existing code according to change request.
• Involved in version control using IBM clearcase
• Handled the bugs arising out of the existing application.
• Worked independently on work orders and change requests

Environment: IBM Clearcase, IBM ClearQuest, SQL, TOAD, IBM RAD, Java/J2EE, Spring, Hibernate, JSF