SUMMARY:

• Accomplished business - technology professional adept in the leadership, management and delivery of information technology security and compliance services supporting highly-complex business environments. MBA and ITIL-Certified leader with proven expertise in business technology strategic and tactical planning, information technology team management, information security, audit and compliance management and enterprise engagement oversight.
• Leadership success at the Team, Manager, Director, Vice-President and C-levels in the healthcare, manufacturing, consulting, government and financial management industries.
• Specific leadership, vision and experience in the following areas:
• Information Technology Security Strategic Planning, Tactical Development and Operational Management
• Business System Risk Management and Enterprise System In-sourcing / Outsourcing Analysis
• IT Compliance Management to HIPPA, NIST, SOX, SAS-70, DISA, FISMA and COBIT standards
• Information Technology Infrastructure Library (ITIL) Service Desk Escalation Management
• Technology Policy / Procedure Development
• Identity Management / Access Provisioning
• Organizational Change Management
• IT Quality Assurance / Quality Control
• Customer Relationship Management
• ITIL Configuration and Change Management Confidential Data Security Management
• Technology Team
• Business Continuity / Disaster Recovery Planning
• Business / Technical Process Reengineering

PROFESSIONAL EXPERIENCE:

Confidential, Indianapolis, IN

Senior Consultant

Responsibilities:

• Implemented Information Technology Infrastructure Library (ITIL) based Service Desk security incident identification and escalation response system to reduce average resolution time from 9.5 to 2.5 days.
• Initiated, trained and implemented Rational Unified Process (RUP) for Business Analysis, Quality Assurance, Quality Control and Configuration Management Team processes in support of standardized SDLC program.
• Led successful enterprise Security Audit Program Management managing eight separate audits reporting to Confidential for Confidential and Confidential .
• Developed Technology Team Action Plan (T3AP) to map Team member, and plan resulting in greater customer service delivery and increased staff retention.

Confidential, Indianapolis, IN

Director and Chief Information Security Officer

Responsibilities:

• Led team of 20+ IT security professionals in ground-up development of enterprise security program resulting in first-year internal and external audit s to HIPAA, Confidential and GAAP requirements.
• Initiated, tested and implemented internal-user biometric single sign-on and external-user web portal system access system security to provision 16,000 users and 1,400 physicians across 6 hospital facilities.
• Developed ITIL Service Desk protocols for security incident resolution, configuration management and change management resulting in standardized processes to streamline information system response to business needs.
• As key member of new-facility IT system selection team, led IT System Security protocol selection, integration and delivery model for jointly-owned 170-bed and 120-bed hospital facilities.
• Represented Clarian IT to Regenstrief Institute, Confidential, and Confidential on Confidential management security

Confidential, Indianapolis, IN

Practice Director, Business Technology Consulting

Responsibilities:

• Managed Business Technology practice for Indianapolis-based regional consulting company. Responsible for business unit P/L, product development, customer relationship management, service delivery, project management and consulting team development. Clients included healthcare, insurance, pharmaceutical, and financial services companies in the Indiana geography.
• Identified target market, conducted sales and participated in information technology security and business continuity solution discovery and delivery for 25+ Confidential clients.
• Trained and managed security technology consulting delivery team for Disaster Recovery and Business Continuity Planning engagement to top-10 U.S. healthcare provider, $2 million project over one year.

Confidential, Indianapolis, IN

Practice Manager, Business Technology Consulting

Responsibilities:

• Responsible for business development, engagement delivery and customer relationship management for the Indiana-geography of $4 billion global business-technology consulting company. Managed performance of project teams involved in deployment of Enterprise Resource Planning (ERP) for SAP and Oracle technologies and for hospital Electronic Medical Record (EMR)
• Quality Assurance for legacy and commercial technologies. Delivered consulting services to healthcare, pharmaceutical, insurance and manufacturing clients in Indiana geography.
• Grew client project portfolio from 4 to 10 clients in post dot-com consulting environment through agile Project Team approach engagement delivery.
• Managed recruitment, deployment and retention of 25+ highly-skilled IT professionals including recruiting, sales and operations support while 100% billable as a consultant.

Confidential, Carmel, IN

President and CEO

Responsibilities:

• Owner of regional business solution and information technology consulting company. Marketed, managed and delivered Strategic Planning; Business Process Reengineering; and Operations Management consulting services to healthcare, technology, manufacturing, governmental agency, pharmaceutical and financial management clients.
• Managed eBusiness sales, engagement delivery and support teams of 2-10 professionals with annual revenue of $1-2 million.

Confidential, Indianapolis, IN

Deputy Commissioner of Agriculture

Responsibilities:

• As the gubernatorial appointee of Confidential, developed public policy, managed agency initiatives, provided fiscal oversight and supervised staff of 25 professionals. Served as the Senior Rural Economic Advisor
• Expanded and improved agency services, increased federal funding and reduced overhead while enabling key legislatively-mandated community economic development programs.

Confidential, Indianapolis, IN

Assistant Vice President and Trust Officer

Responsibilities:

• Responsible for management of agricultural trust real estate portfolio (7 years) and for exempt-level employee recruiting and retention (1 year) for state’s largest bank. Expanded agriculture real estate and personal trust portfolio from $8 million to over $50 million in assets in 5 years while managing Team of 100+ professionals.
• Managed enterprise emergency operations, disaster recovery and business continuity programs for bank holding company. Team Lead for HRIS evaluation, trust portfolio analysis, and human resources policy review as part of the merger and acquisition due-diligence analysis for $2 billion financial institution.