Objective

• Having around 8+ years of experience in Business Process Management, Business Analysis, Software Design, Quality Assurance with engineering background, my objective is to work in a progressive organization where I can enhance my skills and contribute to the success of the organization.

SUMMARY

• Outstanding understanding of complex business and technical processes in various fields of Retail, E - Commerce, Banking, Health care, Insurance and Telecommunication industry backed by technical experience.
• Experienced in gathering business requirements, translating requirements into specifications and testing various methodologies.
• Knowledge of Software Development Life Cycle (SDLC), having thorough knowledge of all phases: Requirements Gathering, Analysis/Design, Development and Testing.
• Collaborated with peers in both business and technical areas to deliver Corporate Applications, in line with business priorities.
• Experience with Unified Modeling Language (UML) for developing User stories, Use Cases, Activity Diagrams, Sequence Diagrams and Data Flow Diagrams using Microsoft Visio.
• Skilled with analysis of business, systems, problem solving, facilitating productivity in organizations.
• Good with interpersonal, communication and leadership skills in multiple foreign languages.
• Good experience in creating business required documents (BRDs), Design Documentation (HLD, LLD), use case specifications, process flow diagrams and functional specifications and System Requirement Specification (SRS).
• Good experience in conducting Joint Application Development (JAD) sessions, feasibility studies, risk analysis as well as impact analysis.
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for a project.
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
• Extensive experience in developing Use Cases, creating Screen Mockups, performing AS IS’ and TO BE’ analysis, conducting Gap Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Excellent knowledge of MS Office Suite including Word, Excel, Visio and PowerPoint.
• Successfully contributed as a motivated team player working with testers, developers, and other team members in validation and testing complex scenarios and projects in the maintenance of quality standards in projects.

TECHNICAL SKILLS

Methodology / Techniques: Agile/ Scrum, Rational Unified Process (RUP), Waterfall, JAD, UML

Processing /Modeling Tools: MS Visio, Use Case Diagrams, Sequence Diagrams, Activity Diagrams, GAP Analysis, Rational Rose

Databases: SQL, MS Access, Oracle, DB2, SQL Server

Operating System: Microsoft Windows NT/XP/Vista/7, Linux (Red Hat), UNIX

Other Tools: MS Office, Lotus Notes, Snagit, Axure, Minitab, Dream weaver, Prism, Z tracker

Bug Tracking Tools: Mercury /HP Test Director, Rational Clear Quest

PROFESSIONAL EXPERIENCE

Confidential, Hoffman Estates, IL

Sr.Business Analyst

Responsibilities:

• Developed design prototype of new inventory and tracking application.
• Met with client groups to determine user requirements and goals. Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures.
• Coordinated meetings between the developers and the QA team in creating the Test Plan and Test Cases.
• Involved in all four phases of the requirements development including elicitation, analysis, specification and validation.
• Participated in User Story Estimation, User Story Prioritization, Sprints, User Story Testing, and Project Documentation.
• Developed business requirements, user requirements and functional requirements, and documented the same by creating vision/scope document, use case document and system requirement specification document.
• Involved in continuous improvement initiatives and interacted continuously with the quality team.
• Developed SQL Queries to test the application. Used Advanced SQL concepts such as Join, Update and Create queries.
• Maintained and Reviewed Change Requests and documented all analysis.
• Coached, trained and assisted the business team on creating opportunity to improve sales performance.
• Researched market trends of each market segment to identify opportunities.

Environment: iRise, Sangit, Agile/Scrum, MS Visio, Rally, XML, MS Office, SQL, SQL Analyzer

Confidential, Cleveland, OH

Sr.Business Analyst

Responsibilities:

• Worked with the customers to conduct business process modeling, analyzed system requirements and changed requests to existing software.
• Developed design prototype of the color matching software application and wrote feature lists describing functions and rules.
• Gathered functional and user requirements and documented the same creating use case documents and system functional requirements document.
• Engaged the team of chemists and technologists and created several color databases in order to make efficient color formulas using low VOC colorant pigments.
• Used SQL tools to access data and interfacing with the project manager and scientist to perform data analysis.
• Involved in development, testing and implementation of software functionality.
• Worked with customers to build and formulate business requirements.
• Implemented project plan/timeline and execution and provided technical solution design document.
• Provided support to customers of all levels of the organization.
• Participated in decision making according to established guidelines, standards and procedures.

Environment: MS Project, Oracle, MS Visio, Minitab, SQL, MS Office, C Language, Python

Confidential, DALLAS, TX

Sr.Business Analyst

Responsibilities:

• Worked extensively on the passenger accounting revenue information system that entails collating sales data, collating travel agencies data, coordinating with credit card companies to generate billing, working on accounting transactions and generating MIS reports.
• Monitored the jobs, batch processes and transaction feed coming from upstream systems and flowing to the downstream systems. Also, ensured Confidential met PCI complianceby sending files overencrypted channels to the credit card companies and the credit card numbers in the credit card billing files are masked out.
• Created and managed Document of Understanding and run-books for modules for future references.
• Maintained and tracked the defects in the defect management tool and actively participated in the defect triage, defect tracking, reporting and defect sign-off process.
• Status reporting and dashboard presentation to the Management team alongside tracking & monitoring progress of program office deliverables.
• As part of the Program Management Office worked with the Program Manager and Director on status level reporting to stakeholders within the organization and Confidential the client end.

Environment: SAP 7.10, UNIX, MS Visio, MS Office, Quality Center, BMC Remedy Client

Confidential, Phoenix, AZ

Business System Analyst

Responsibilities:

• Worked closely with SMEs, and identified, analyzed the core requirements and key features of the ongoing project.
• Facilitated user interviews and workshops to gather requirements.
• Developed user stories with project teams. Extracted, discussed, and refined business requirement from business users.
• Performed extensive Gap analysis to identify the business rules and determined the risks.
• Involved in UI enhancement and made Wireframes and Screen Mockups/Definitions and Dependencies using Excel.
• Created and transformed business requirements into software requirement specification (SRS).
• Worked extensively through agile development methodology by dividing the application into iterations.
• Participated and contributed in daily scrums, Sprint meeting and Sprint review meetings.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives, resolve issues and reach agreements.
• Responsible for organizing the Quality Analyst (QA) walk through to explain proposed changes.
• Coordinated with the test team to check the weekly status and report the same to the project manager.
• Performed system and regression testing by creating test plans and test cases to ensure all the functional 1requirements are met and valid.
• Conducted UAT with stakeholders and business users for the validation and got system approvals by conducting UAT sessions.

Environment: Agile/Scrum, SDLC, XML, Java, HTML, Visio, Quality Center.

Confidential, Bloomington, IL

Business Systems Analyst

Responsibilities:

• Designed Test Plans and Test Cases for User Acceptance testing (UAT) with the help of QA teams.
• Utilized RUP to configure and develop process, standards and procedures.
• Interfaced with business users to prepare and update Business Process Requirements for the new release of Healthcare tools.
• Prioritized outstanding defects and systems problems, ensuring accuracy and deadlines were met.
• Worked with the management for improving and giving new ideas for designing future processes of the HIPPA transactions dealing out with EDI’S, HIPAA, claim adjustments, claim processing from point of entry to finalizing, claim review, identifying claims processing problems, their source and providing alternative solutions using best practice model and principles.
• In depth knowledge of Medicare/Medicaid Claims processes from Admin/Provider/Payer side which were later part of the training program to vendors.
• Performed GAP analysis of business rules, business and system flows, user administration and requirements.
• Tracked and maintained Stakeholder requested enhancements and changes using Requirement Traceability Matrix (RTM).
• Used the Rational Unified Process (RUP) to develop the different phases of Software Development Life Cycle (SDLC).
• Prepared Business process models; used Visio to create use case diagrams.
• Designed mockup and wireframes to communicate visual data flow to the end users.
• Developed use cases, activity diagrams and sequence diagrams for a clear understanding of the vision document.
• Recommended corrective actions, if necessary, along with the progress against Development/Action Plan routinely to the Project Manager.
• Administered and coordinated User Acceptance Testing and obtain final system acceptance sign-off with the help of Program Manager.
• Conducted Risk Engineering to derive and execute action plans on time.
• Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues.
• Wrote SQL Queries in MS Access to sort data and analyze the large set of data during project life cycle.

Environment: User Acceptance Testing (UAT), Rational Unified Process (RUP), Joint Application Development (JAD), MS Access, Windows, Rational Test Manager, MS Office

Confidential, Richardson, TX

Business Analyst

Responsibilities:

• Created a questionnaire for needs analysis with the use of a set of 12 questions.
• Developed 15 end-to-end network workflow processes for e-commerce and recharge/replenish phases of $3 Million pre-paid cellular network.
• Published five 150-page inter-system-level functional requirement documents (FRD).
• Implemented database tracking system to increase traceability and to improve test coverage for requirements by 20%.
• Eliminated major point of contention among team as additional benefit.
• Interacted with the client and the Technical Team for requirement gathering and translation of Business Requirements to Technical specifications.
• Conducted JAD sessions with the team and the client.
• Responsible for overall project development cycle with RUP approach.
• Prepared test plans based on Business Requirement Documents (BRD) in Quality Center.

Environment: Dreamweaver, Java, Rational Test Manager, Rational Unified Process (RUP), Windows XP, MS Office Suite, SQL, Visio, Rational Rose, HP/Mercury Quality Center, Prism, Z Tracker