Volunteer Clerk Resume

TECHNICAL SKILLS:

Skills: Detail - Oriented File net MS Word 5-9 Dialer CRM Autoforms Reliable Customer Service Flexible Personable 10-Key Proofreading Communication Skills Team Player CSS Data Entry

PROFESSIONAL EXPERIENCE:

Confidential

Volunteer Clerk

Responsibilities:

Assisted the homeless with preparing cover letters and writing Resumes to help with the transitional process of becoming self sufficient
Assisted with the preparing and the homeless with getting prepared for the interview process by conducting Mock Interviews
Critiqued the Mock Interviews to show the clients what areas they needed to work on

Confidential

Enrollment Coordinator

Responsibilities:

Verify customers contract / account information for accuracy& completeness
Re enroll customers when/If requested
Inform customers of new rates & fees associated with accounts
Inform /verify time remaining on contracts with customers
Record all contract terms and conditions with customers
Update customers account with current terms and conditions of contract

Confidential

Customer Care Representative

Responsibilities:

Assisted customers with billing/product questions
Made adjustments to billing statements
Processed refunds & credits to customer accounts
Managed Pay Per View orders, basic cable box & remote control trouble shooting
Updated customer information

Confidential

Sales Representative

Responsibilities:

Contacted new and existing Verizon customers about new products & services offered
Quoted prices, credit terms,& other bid specifications
Tracked orders & customer information using Microsoft Dynamics
Collaborated throughout meetings with colleagues, exchanging marketing/sales strategy information
Basic technical support provided
Attended trade meetings, obtaining information about new industry developments,, current market conditions & business trends
Assisted customers with the selection & purchasing of candy, vases, fresh flowers, and fruit, for shipping
Referred unresolved customer grievances to designated departments for further investigation
Resolved customer billing complaints by performing activities such as exchanging merchandise, processing refunds/ adjusting customer bill
Recommended additional products for purchase
Served as a primary resource for questions regarding HP administrative processes and procedures
Made travel arrangements for executives
Tracked sales /customer information using Microsoft Dynamics
Processed/prepared no-charge shipments to customers
Analyzed/developed projects to determine methods and resources to meet business constraints
Responsible for logistic arrangements for on/off site meetings and events for internal and external customers
Read and analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution

Confidential

Customer Service Representative

Responsibilities:

Contacted, surveyed and recorded comments made by past and present HP customers about their decision to purchase various types of HP office equipment
Suggested/ assisted with upgrading office equipment
Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Tracked customer s interactions, transactions,, complaints, or comments, as well as actions taken, using Microsoft Dynamics

Confidential

Retail Sales Assistant

Responsibilities:

Assisted customers with the purchasing of various clothing items and accessories
Processed refunds and returns of items previously bought
Stocked/displayed clothing on racks and tables
Assisted with fitting rooms, helping customers try on or fit merchandise
Bagged or packaged purchases, and wrapped gifts
Recommend, select, and help locate or obtain merchandise based on customer needs and desires

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