SUMMARY

• Around 9 years of IT Administration with 6 years of Development, Customization and Deployment on Salesforce.com (SFDC) Platform and experienced as a system engineer for storage administration in mainframes.
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• SFDC Configurations/Customizations - User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules etc.
• Experience in SFDC related technologies such as Apex, Visual Force.
• Experience in creating or modifying the apex triggers, apex classes, visual force pages, visual force components, Custom settings, custom labels etc.
• Expert Level Experience in test methods.
• Experience in complete security model by using Profiles, Permission sets, Organization wide settings, Roles, Owner based sharing rules, criteria based sharing rules, Manual sharing, Account Teams, Opportunity Teams.
• Experience in case management by using assignment rules, escalation rules, case comments and console.
• Extensive experience over sending emails, field updates, outbound messages, Tasks by using workflows.
• Experience in creating parallel and matrix based workflow approvals.
• Working with workspace and Content Objects and Working with Delivery contents.
• Experience in Multiple currency. Working Knowledge in Generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.
• Experience in Partner Portal and Customer Portal.
• Experienced in Developing and Administering projects on Salesforce platform.
• Used different data tools - Apex Data Loader, SOQL Workbench, Import Wizard, SFDC Data Export, Mass Delete etc.
• Experience in managing full sandbox, developer sandbox and Configuration-only sandbox
• Strong Knowledge in AppExchange Applications for integrating with Third Party Applications.
• Proficient inData Migrationfrom Traditional Applications to Sales Force UsingData LoaderUtility.
• Worked as Mainframe Storage Administrator with 24*7 On Call support and performed Disaster recovery systems.
• Proficient in working on both Disks & Tapes like migrating tapes and space management in disks.
• Hands on experience in IBM Utilities & CA Utilities and has effectively implemented them and writing programming languages in mainframes.
• Involved in inventing a tool to create reports for storage in mainframes.
• Good ability to write technical documentation, conduct presentations and training.
• Excellent team player and execute tasks under less supervision.
• Excellent interpersonal skills and communication skills, quick-learner, and a good developer with strong problem-solving skills.

TECHNICAL SKILLS

Salesforce.com: Apex, Visual Force, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Eclipse, Salesforce.com, Force.com IDE, Apex Data Loader, Roles & Profiles.

Web Technologies: XML, XSL, HTML, XHTML, CSS, AJAX

Scripting Languages: Java Script, PHP, PERL

Databases: SQL Server 2000, 2005 My SQL 2000

Operating Systems: UNIX, Windows95/98/NT/2000/XP/2003, MS-DOS

Programming Languages: C,C++,JCL,REXX

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Consultant

Responsibilities:

• Performed the role as a developer while grouping the requirements.
• Converted the existing code from Triggers or Batch Processes to Flows and Process Builder to accommodate both single and multiple records.
• Created Triggers and Batch Class to send the documents from Opportunity to the Owners Docu Sign Account for them to be signed.
• Created a Custom Email Template to send the confirmation that the Document has been sent for signature.
• Worked on the Third party application called Docu-Sign.
• Created a Batch Process to Delete the Attachment from Opportunity and add it to the respective Account Attachments.
• Modified Chatter to inform the Sales Team that new Attachment has been added.
• Moved functionality from multiple Workflows to a Single Process Builder in order to reduce the usage of Workflows.
• Created a Trigger to create a Task when a lead is converted. This Trigger will move the information from lead to Task and will be assigned to a owner Round Robin Algorithm. The Algorithm was implemented in the trigger.
• Created design documentation for both the applications for future usage.
• Provided design based on the gathered requirements and modified according to the Salesforce limits.

Confidential

Salesforce Consultant

Responsibilities:

• Performed the role as a developer while grouping the requirements.
• Participated in project planning while developing the approach to add a new feature to promo tracker application.
• Created multiple objects based on the requirements and made the relationships between all the objects.
• Added different formulae fields, Validation rules and workflow rules to perform field updates. Created report types, reports and other features like creating page layouts, profiles, adding users etc...
• Created a new profile called EC Administrator to give access to the EC application. Added permission sets for the existing users to access this application.
• Worked on a tool called configero using both grid and mini-grid features. Created a custom related list using mini-grid on the custom objects to add multiple records at a time.
• Uploaded more than 100k records of data using Data Loader application.
• Developed a custom type-in search for MPMs by searching either on the MPM Number or on short description of MPM. The page also displays the list of the all the MPMs that matches the search criteria on the right side in a data table. Creates a tracker based on the selection of MPM from the search page.
• Created multiple Visualforce Pages which will allocate the ECs to Video Versions or Digital clients for different formats by checking the checkboxes for each allocation. These pages also show the existing allocations.
• Created a Visulaforce page which by the selection of a video version shows the ECs in a custom multi-select picklist.
• Integrated the Physical Allocation data to SAP and the information is requested on-demand by SAP using SOAP API while using a middleware.
• Developed an Apex trigger which will update the Locale information for Promotion Titles based on the territory information from Promotion object.
• Activated the Chatter to inform the members to get the latest information on tracker and ECs.
• Performed the change management to move the code to Production. Conducted training sessions for the Users. Documented the whole design and all the release management.

Confidential

Technical Lead

Responsibilities:

• Performed the role as an Onsite Lead while maintaining the offshore team.
• Involved in project planning and sprint planning to improvise stories.
• Gathering requirements from Users in order to create stories and add implementation details for the stories.
• Creating the documentation for the stories based on the meetings with users.
• Conducted the daily meetings with offshore team for technical aspects.
• Modified existing profiles, roles, Object permissions and field permissions.
• Created a new profile to give permission for Community users.
• Created new Record Types, page layouts, Validation rules for several objects.
• Worked on creating Apex triggers, Apex Classes and Visual force pages for the communities.
• Applied CSS and JavaScript changes to Visual force pages to make them look like standard pages.
• Implemented Associating Facilities, contacts and SFDC users to communities.
• Associated Opportunities, Clinical evaluation forms and its products to Communities.
• Created a Workflow rule to update several fields on Account for a single record type.
• Worked on trigger to delete the contacts that are associated with the deleted facilities.
• Worked on Adobe Echo Sign application to implement the signature concept in Salesforce.
• Creating documentation for deployments and deploying all Salesforce.com changes in Developer Sandbox to test Sandbox to QA sandbox once Sanity Check has been done.

Confidential

Technical Lead Consultant

Responsibilities:

• Created and Updated the Salesforce Sites to host the Confidential and Starwars sites.
• Developed and modified the apex code, to add new features and stabilizing the system.
• Hosted and attended the meetings with Confidential, QA and Developers to gather the requirements and check up on the daily activities.
• Worked on features like Communities, Multi-Language and Knowledge Articles.
• Created Navigation headers, Footer, Enhance Footer and Page content using Components, Custom Settings and Visual force pages.
• Used Custom Labels to translate the data to support the Multi-Language functionality that exists on the Sites.
• Applied CSS to the Visual force pages so that every page has its own Styling.
• By using Communities, users can create their own Accounts in Salesforce with license of ‘Overage High Volume Customer Portal’ and Confidential Account Id’s.
• Displayed Knowledge Articles on the Sites through Search Bar, Most Viewed Articles, Popular Articles and Red Alert Articles.

Confidential, Boston

SFDC Developer

Responsibilities:

• Developed a Visual force page and assigned to Home tab displaying Approvals, Tasks and multiple object links using Components.
• Created Visual force Components to minimize the code and Re-use of components in different Visual force pages.
• Created Tabular, Summary, Matrix and Joined Reports using standard and custom Report Types.
• Created Visual force pages for custom search and display of results. Developed Sound-Ex Algorithm for search.
• Created multiple Visual force pages using Java script, JQuery, HTML data tables and CSS.
• Created and updated the fields, lookup filters, buttons, Apps, tabs and links.
• Created button based Java script Pop up, which creates a Mentor entry using different Record Types.
• Worked on Profiles, Permission Sets, Roles, Groups, Sharing Rules to maintain security.
• Maintained the test coverage for developed or existing code.
• Worked with Mercurial Repositories to maintain Change Management.

Confidential, Portland, Maine

SFDC Developer

Responsibilities:

• Developed VF page to add contact role for opportunity based on the selected Account contacts for opportunity.
• Created and updated the fields, validation rules, search layouts, lookup filters, buttons and links.
• Developed triggers to maintain the Account and opportunity hierarchies and updating the line items and giving access to the records.
• Created email templates to use to workflow email alerts.
• Created workflows to send emails to users if field values are changed in standard or custom objects.
• Developed a system by using VF pages to search and display the selected partners for account.
• Created List views, Home page Dashboard components, Custom Links, Reports, Report Types, dashboards and folders and maintained the security of the folders.
• Developed a multi-step process for adding users and their Organizational data to case. The custom users can be created by adding new users or using existing users who are tied to other cases. This process is created by using multiple VF pages as required.
• Created and updated test classes to maintain code coverage and avoid problems in deployment process.
• Documented the design, developments, Deployments, user interface and Data architecture of the project.
• Worked as Delivery manager for deployments. Deployed the Code, customization, field level security.

Confidential, Ohio

SFDC Developer

Responsibilities:

• Experience in maintaining and enhancing the already implemented business process.
• Created new profiles, roles and its associated custom requirements according to requirements of the organization.
• Created custom objects by relating them to standard objects or to other custom objects.
• Created Custom Tabs, Fields and related lists, Workflows rules and Approval processes and Sharing and Security rules.
• Developed several custom reports for both standard and custom objects to give complete detail overview of Product orders and Product sales.
• Involved in creation of Coaching Documents, Feedback forms and Survey forms on SFDC platform for the use Retail users.
• Used SOQL queries to fetch the data from schema in salesforce.com
• Created Case management using Email to case for the sake of customers or partners.
• Created Apex classes and triggers for using in partner portal (PRM Management) to create leads on the salesforce.com .Used the visual force pages to create multiple pages in requirement to show opportunities on partner portal.
• Created custom links, buttons, text-areas, Email templates
• Created multiple Visual Force pages by importing HTML editor and used CSS and JavaScript for designing Visual Force pages.
• Created custom labels and worked with custom settings.
• Supported in SFDC application as application support for end user.
• Used features like Data Loader to migrate data for applications and created the CSV import file updates for records into contacts and different objects using Data loader.
• Using password protected links when sharing the data with the non-salesforce users using visual force page.
• Worked with Visual force List Controllers for pagination and to get the output in a list of records and also worked with Visual Force styling sheets and components to override all the standard styling on the pages to get the desired display or output.
• Developed custom reports and dashboards. Created different owner based sharing rules and criteria based sharing rules for data model management.

Confidential, CA

SFDC Developer

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Developer in the organization.
• Created user Roles and Profiles and worked on Security controls and shared settings.
• Customized tab worked with various standard objects like Accounts, Contacts, Leads, and Campaigns, Cases.
• Designed, Implemented and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects.
• Developed workflow rules for various tasks and Email alerts as per the requirement.
• Developed Approval process for the application by implementing custom formulas in different stages of approval.
• Developed Batch Apex jobs, Scheduler Apex Jobs. Scheduled the batch jobs for every 5 minutes using the system log.
• Experience in Apex Class Controllers & Triggers considering Governor Limits.
• Used a third party tool called Dell boomi to integrate with old system to Salesforce.com by developing Apex classes with SOQL queries.
• Designed various web pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Used the sandbox for testing and also performed User acceptance testing.
• Created various Reports (summary reports, matrix reports, pie charts, and graphics) and Report Folders to assist Service managers to better utilize Sales force and configured various Reports and for different user profiles based on the need in the organization.
• Created Customized dashboards for the service representatives and case team members to keep track of the cases assigned to them and to share insight across the company.

Confidential, PA

SFDC Administrator/ Developer

Responsibilities:

• Performed the roles of Salesforce.com Administrator and Developer in the organization
• Interacted with various business user groups for gathering the requirements for CRM implementation to migrate from Siebel environment to Salesforce organization
• Involved in identifying, planning new Salesforce.com features and functions (new screens, workflow, force.com objects, and reports) in response to business needs
• Identified and established the sharing rules for restricting access to business objects such as opportunities, leads and cases etc.
• Responsible for Documenting the Test Scripts Based on the Business Requirements.
• Review, verify and validate requirements, designs and functionality of Change Request and translate them into documents.
• Mapped user roles, security, profiles and workflow rules.
• Whenever there is change of User in the organization, managing access permissions for the underlying data in user modules as per the profiles defined and managing ownership of records.
• Worked on maintaining the functional areas of data management, forecasting, accounts, contacts, leads, campaigns, opportunities, quotes, activities dashboards and reports.
• Customized the dashboards to monitor lead activities based on sales geography
• Designed and executed test plan based on the functional requirements
• Interfaced with senior management and produced all the reporting and documents needed on a daily, weekly and monthly basis
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Experience in resolving inbound user case requests. Identify and rectify day-to-day data quality issues within the operational processes. Identify trends and suggest long term solutions
• Perform the detailed study of the existing data in our company and select the appropriate tool/technique for data cleansing and preventing future duplicity in the data.
• Conducted training sessions to end users.

Confidential

Storage Administrator

Responsibilities:

• Trained as Mainframe system Programmer which includes ZOS, DB2, RACF & Storage tools.
• Attended Client calls and vendor calls while in training.
• Given 24*7 supports as System Administrator for Storage on various issues dealing with Tapes & Disks space.
• Good knowledge on CA tools like CA-DISK & CA-Vantage.
• Project on migrating the Tapes from OLD VTS to TS77VTS tapes using CA- DISK
• Performed test Disaster Recovery for a Client.
• Part of the inventing DTS Tool on Mainframes, which displays the DISK and Tape Usage.
• Proper knowledge on using the CA-1 utilities and the panels.
• Need to write the proper jobs to migrate the tapes and disks.
• While migrating, check for any storage problems which may occur due to space adjustments.
• Using the tools of CA-Disk, migrate the tapes.
• Run the jobs when there is no traffic, to avoid resource allocation problems.
• Once the data is migrated, check for the errors and check for the data whether it is completely migrated or not.
• Delete the OLDVTS tapes from the system.
• Inform the other team so that they can delete the tapes completely from the system.
• Once project is finished, collect the amount of storage it has occupied and then report it.