SUMMARY

• 6+ years of experience on Incident Management, Service Catalog, Business Analysis,Functional Testing, Data base testing, service level testing, Integration Testing, Security testing, Automation Testing and Quality Center Administration
• 3+ years of hands on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (Service - Now)
• Expertise in using Remedy tools and utilities such as BMC Remedy Migrator 7.x,BMCRemedy Import 7.x, Remedy Flashboards, BMC Remedy Approval Server, AR Inside, AR Utilities.
• Extensive knowledge of creating and using Remedy workflow such asRemedy Forms, Active Links, AL Guides, Filters, Filter Guides, Escalationsetc.
• Experience inUpgrading Remedy ITSM application from 6.x to 7.x.
• A ServiceNow Senior Developer with experience on implementing Incident Management, Problem Management, Change Management, Service Catalog and monitoring Platform Performance.
• Extensive experience in builting the customs apps using Create Now development suite
• Designed, configured and implemented solutions using Javascript and Ajax leveraging all appropriate components offered by Service-Now to meet specific business needs.
• A ServiceNow Technical Expert with experience on implementing end-to-end Service Catalog, Configuration & Asset Management, Release Management with extensive knowledge on Content Management System.
• Having domain experience on Banking, Finance, Insurance and Risk Goverence.
• Expertise in Providing WBS estimates using MPP and Preparing Test Plan.
• Experience in understanding the client requirements and preparing the user stories and acceptance criteria in Team Foundation Server
• Initiated Scrum calls, Live meetings, Organized DRB and Application walk-through meetings
• Experienced in managing team, assigning tasks, consolidating the deliverables, executing Test cases and preparation of test data manually.
• Extensive Experience on MQC (Test Director 9.0)QTP 9.2, HP ALM, Microsoft Team Foundation Server 2012, Test Manager and Service Now
• Adpatable to any technology/tool in short span of time.
• Extensive experience in working Agile model. Lead projects as a Scrum master
• Worked on both roles as Team Leader and team member and executed projects in parallel.
• Energetic team player and Team Lead with demonstrated proficiency for learning new tools and business environment
• Good Exposure on ISO & CMM Standards
• Expertise in testing Web and Client Server Applications.

TECHNICAL SKILLS

• Remedy Import 6.x/7.x - Project Experience
• Remedy Approval Server 7.x/.x6 - Project Experience
• Remedy Flashboards - Project Experience
• Crystal Reports - Project Experience
• Remedy Migrator - Project Experience
• Remedy ARS 8.X/7.X/6.x/5.x - Project Experience
• Remedy ITSM Suite 8.X/7.x/6.x/5.x - Project Experience
• Service Now: Project Experience
• Create Now development suite: Project experience
• SQL Server 2005: Project Experience
• SQL server 2008: Project experience
• Quality Center: Project Experience
• Quality Center Administration - Project Experience
• Microsoft Project Plan: Project Experience
• Microsoft TFS: Project Experience
• Microsoft TM: Project Experience
• Quick Test Professional: Project experience
• Microsoft Office: Project Experience
• XSLT/XML: Project Experience
• Oracle 9i: Project Experience
• Visual Source Safe

PROFESSIONAL EXPERIENCE

Confidential

Senior Service NowDeveloper

Responsibilities:

• Responsible for large enhancements to functionality that has already been implemented such as Change, Incident, Problem, Knowledge and also developing additional modules yet to be implemented.
• Utilized Java Scripting to deliver solutions that automate business processes using UI Policy, Client Script, UI Action and Business Rules.
• Built custom business applications using create now development suite
• Utilized create now developer suite to enhance the exisitng application quickly in response to changing needs
• Creation of script based Assignment and Approval rule.
• Creation of Business Rule, UI Action by using Glide script.
• Creation of Access Control List with the help of Scripting.
• Build reports, gauges, and home pages
• Create and use update sets to move customizations between systems
• Configuration of Email Notification and Alerts to notify users about specific activities in the system
• Using Import Sets for data loading from external file or database to the ServiceNow
• Worked very closely with ITSM Process Architect, customer personnel, Business Analysts, IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ITSM processes and ServiceNoware in a controlled and predictive manner.

Confidential

Service Now Developer

Responsibilities:

• Responsible for deveoping the large enhancements to functionality. Instrumental in the implementation of Service Now modules such as Change, Incident, Problem, Knowledge and also developing additional modules yet to be implemented.
• Utilized Java Scripting to deliver solutions that automate business processes using UI Policy, Client Script, UI Action and Business Rules.
• Extensively worked with the development of self service module
• Built custom business applications using create now development suite
• Utilized create now developer suite to enhance the exisitng application quickly in response to changing needs
• Creation of script based Assignment and Approval rule.
• Creation of Business Rule, UI Action by using Glide script.
• Creation of Access Control List with the help of Scripting.
• Build reports, gauges, and home pages
• Create and use update sets to move customizations between systems
• Configuration of Email Notification and Alerts to notify users about specific activities in the system
• Using Import Sets for data loading from external file or database to the ServiceNow

Confidential

Business Systems Analyst and POC

Responsibilities:

• Interfaces with and maintains an effective working relationship with internal clients and stakeholders to define and document requirements, user stories, acceptance criteria, feature description PowerPoint decks, user guides, process flows, wireframes, and newsletters.
• Responsible for managing product backlog, prioritizing requirements, defining and managing scope and project sprints by using planning, organizational, and negotiation skills, and thereby effectively managing stakeholder expectations.
• Manages the USI Quality Engineering team to ensure quality by providing guidance and direction resulting in accurate and effective test planning and execution through the project life-cycle.
• Involved in Business validation planning
• Designed business validation scripts and Lead Business validation/UAT
• Performing Functional and User acceptance testing
• Leading the daily scrum calls with the project team.
• Assigning the task to the team members and to make sure task assigned to the team members are completed on time.

Environment: TFS 2012, Manual Testing, QTP 9.2, XML Testing, .NET, MOSS, SQL Server 2005, MQC

Confidential

QA

Responsibilities:

• Understand the business specifications, analyse and arrive at the testing requirements.
• Create the test cases and execute the same when the development is done.
• Create the reports and verify the data
• Providing access to the reports different people based on their roles.
• Post the issues in the defect tracking system.
• Perform regression testing for the issues.

Technical Environment: Manual Testing, .NET, Oracle, MQC, TFS.