SUMMARY

• Having around total 7 years of experience in IT with 3 years of good experience on ServiceNow development, Maintenance and Administration.
• Extensive experience on Technical implementation of various ServiceNow modules such as Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management.
• Experience in interacting with the clients, understanding their requirements, providing the sizing and finally developing customer facing portals and applications.
• Extensive experience on Job scripting with the help of BMC Control - M.
• Expertise in Design and development of CMDB (Configuration Management) in ServiceNow.
• Good experience in developing workflows and in customizing the applications in service now using Java script, AJAX, HTML and DHTML.
• Worked as s system analyst with responsible for end-user support, on-going maintenance and upgrades of the application, and customization and configuration of the application.
• Expertise in Design and configure ITSM (incident, change, problem) inServiceNow.
• Created business requirement and technical design documents for implementing ServiceNow.
• Preparation of the work plan, allocating the same to the other team members, tracking the status by conducting weekly meetings and reporting the same to the managers.
• Capable of thinking in and out of the box and generating new design solutions and ideas.
• Good experience in Analysis, Design, Development and Implementation of Business Intelligence Projects.
• Expertise in Oracle Stored subprograms, Packaged subprograms, Cursors, Cursor Variables, Collections, Triggers, Native Dynamic SQL.
• Experience in user managed Hot/Cold Backup and Recovery on Oracle 9i, 10g Databases.
• Experience in Hot/Cold Backup and Recovery of databases using RMAN.
• Experience in duplicating the database using RMAN for test backups and recovery procedures.
• Expertise in distributed query performance tuning by using EXPLAIN PLAN, SQL Trace and TKPROF Utilities, hints provided by oracle.
• Expertise in RDBMS developmentincluding Oracle SQL, PL/SQL database backend programming with stored procedures, Functions and packages
• Experienced with multiple Relational Databases including Oracle 9i/10g, MS SQL Server 2008/2005, DB2 and Teradata.
• Experience working with OLTP and OLAP Databases.
• Excellent knowledge on writing complex SQL queries, stored procedures, functions, views, cursors, Indexes and performing fine tuning in query side and database aspects.
• Experience developing and delivering Onsite-Offshore model.
• An articulate, personable, enthusiastic and out-going individual with a proven ability to interact with the colleagues.
• Combines patience and persistence with well-developed learning skills to enhance knowledge, abilities and value to employer.
• A productive team member with the flexibility and attitude to perform equally well with or without supervision.
• Highly self-motivated and goal-oriented professional, committed to pursue a long-term career.
• Flourish in both independent and collaborative work environments with quick learning abilities.

TECHNICAL SKILLS

Ticketing tools: ServiceNow( Catalog configuration, Incident Management, Problem Management, Change Management, Knowledge Management, Access management), Managenow, Share point

Programming Skills: ABAP/4, C, C++, Oracle and Java

ETL Tools: Informatica 8.0.1

RDBMS: Oracle9i/8i,10g, SQL server 2008/2005/2002 , DB2

Operating Systems: Windows NT, XP, 7,Unix/Linux.

Microsoft Tools: MS Office (Excel, Word, Visio, PowerPoint).

Scripting: HTML,DHTML, JavaScript and AJAX

PROFESSIONAL EXPERIENCE

Confidential, Jersey City, NJ

Service now Developer/Admin

Environment: Manage now, Infoweb, Service now ITSM tool, Java scripts, Workflows and HP quality center

Responsibilities:

• New fields were added to support the client requirement along with the set of business and client rules to fulfill client requirement.
• Updating Incident/Problem/Change module based on client feedback.
• Service Catalog (Request Item, Order guide and record producer) has been created based on client requirements.
• Also Workflow has been created to support the Approval workflow and task assignment.
• Migration of the Manage now(Incident Management), info web (Change Management) requests to the Service now.
• Post Implementation worked as ServiceNow Administrator and supported any issues and resolved them accordingly.
• Review the outage plans and ensure post and pre outage is successful.
• Exposure to new plugins like incident alert management, orchestration and structured problem analysis.
• Developed customized login pages and designed service catalogs using Content Management System.
• Creation of advanced workflows.
• Fix code issues,source control and migrate the solution to production environment following the IT processes of client.
• Creating new groups and adding users to the groups in service now.
• Done the Java coding to automate the migration process and SOAP was used to interact with Service-Now platform.
• Created and moved update sets to different ServiceNow instances.

Confidential, Indianapolis

ServiceNow Developer

Environment: ServiceNow ITSM tool, Java Scripts, SQL, LDAP, HP Quality Center

Responsibilities:

• ServiceNow ITSM module administration.
• Service Catalog creation, configuration and deployment
• Routine Support activities for Incident Management, Problem Management, Change Management, Knowledge Management
• Workflow design and implementation
• Work on various ServiceNow customization, enhancements as per Client requirements
• Access request Management(RITM)
• CMDB and Knowledge Management
• Create and move update sets to different ServiceNow instances.
• Data Management and report creation
• Testing of different integration and changes to ServiceNow instances.
• Customer / vendor meetings and Reporting’s Documentation and providing user trainings.

Confidential, Austin

Oracle DBA

Environment: Oracle 8i, 9i (9.0.1.2.0 & 9.2.0.4.0) 10g (10.2.0.1), AIX 5.2, 5.3 RS6000, SQL*LOADER, Solaris 3500, Solaris 10, Dell 5560 with Xeon Processors

Responsibilities:

• 24x7 Oracle Production Database Administration.
• Proactively monitoring the database.
• Implementation and configuration of OEMGrid, Oracle Management Server for maintenance and monitoring data.
• Hot / Cold backups of the database through RMAN.
• Review alert logs and dump files to check for any problems related to the database.
• Database cloning/exp/imp to setup identical databases in the production and development environments.
• Responsible for setting and managing user accounts, Granting required privileges to users.
• Involved in Database sizing, Capacity Planning.
• Perform Space Management&Troubleshooting the database issues.
• Actively involved in monitoring the lock processes, releasing locks in case of resource blockage and gathering statistics.

Confidential, Pittsburgh, PA

Oracle DBA

Environment: Oracle 8i, 9i, RHEL, EMC Storage, Solaris, TOAD, SQL*LOADER, OEM.

Responsibilities:

• Part of a 6 member DBA team. It was involved in 5 production databases and 11 development/test databases.
• Providing 24x7 on call support for the business critical production databases.
• Create table spaces, tables, and users for custom applications.
• Experience in Enterprise Manager 10g, Virtual Private Database, Transportable table spaces and scheduler.
• Performed the Oracle DDL, DML operation.
• Proactively monitoring the database.
• Hot / Cold backups of the database through RMAN, Hot backups &BCV’s
• Review alert logs and dump files to check for any problems related to the database.
• Database cloning/exp/imp to setup identical databases in the production and development environments.
• Actively involved in monitoring the lock processes, releasing locks in case of resource blockage and gathering statistics.

Confidential

Jr. PL/SQL Developer

Environment: Oracle8i/9i, SQL, PL/SQL, SQL*Loader, Toad, Windows NT/XP

Responsibilities:

• Written PL/SQL Stored Procedures, Functions and Packages and Triggers to implement businessrules into the application.
• Used SQL*Loader to load data from Excel file into temporary table and developed PL/SQL program to load data from temporary table into base Tables.
• Developed numerous programs using PL/SQL and many packages to do the validations as per requirements.
• Used Dynamic SQL (DBMS SQL, DBMS DDL) in function and procedure.
• Generate SQL Scripts and create views for reports.
• Used Toad to Extract and test the data in the database.
• Developed Database Triggers to enforce security.
• Involved in Data Extraction using UTL FILES in PL/SQL.
• Prepare technical documents for all the programs developed & generated.
• Responsible in coding and debugging.