SUMMARY

• Salesforce Business Analyst along with Administrator for over 6 years with strong background in Business Analysis.
• Experienced in working with clients to map out their existing Business Processes and providing system - based solutions that increase efficiency and reduce operating costs.
• Extensive experience in analyzing organization process, converting Business Workflows into Salesforce.com Workflows and Configuring Salesfore.com to meet Business Requirements.
• Hands-on Experience in creating Custom Objects, Custom Fields, Page Layouts, Custom Tabs, Reports and various other components as per client and application requirements.
• Extensive knowledge on Salesforce.com Setup Menu, Configuration, Custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Worked on managing data, Forecasting, Campaign Management, Contacts, Leads, Opportunities, Quotes and Dashboards.
• Experience in creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.
• Extensive Business Knowledge and Customization experience on various Salesforce.com standards like Accounts, Contacts, Opportunities, Products and Price Books, Books, Cases, Leads, Campaigns, Forecasting, Reports, Reports, and Dashboards.
• Handled migration data migration from Excel, MS Outlook and other legacy systems using Data Loader.
• Strong knowledge & experience working in teams implementing Agile Methodologies.
• Experiencing creating Triggers for field updates and other actions.
• Experienced in web technologies like HTML, CSS, JavaScript and SOAP.
• Ability to work independently and also in a team.
• Excellent analytical, communication and Presentation skills.

TECHNICAL SKILLS

SFDC Technologies: Custom Objects, Workflow & Approvals, Validation Rules, Page Layouts, Security and sharing rules, Roles & Profiles Apex Language, Apex Classes/Controllers, Apex Triggers, VisualForce Pages, Data Loader, Offline Edition, Reports, Dashboards, Force.com IDE.

Methodologies & Skills: Manual testing, Functional Testing, User Acceptance Testing (UAT) Methodologies: System Development Life Cycle (SDLC), Waterfall Model, Agile, SCRUM, Software Test Life Cycle (STLC), UI/UX Design

Business Analysis Skills: Requirement Gathering & Analysis, Elicitation, Documentation, Use Cases, Activity diagram, Object diagram, Process Workflow, Data flow diagram, Prototype, Mock-ups, Wireframes, User Stories, Test Cases, JAD sessions, UML, BABOK.

Configuration Skills: SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Cases, Solutions, Ideas, Queues, Quotes and Custom Object development. Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, Workflow: time-dependent actions, field updates, email alerts, task creation. Reports, Dashboards, Formula Fields and Cross Object Formula Fields. Configuration Skills, Overall User Management, Sharing Model and Translation Workbench

PROFESSIONAL EXPERIENCE

Salesforce Admin/Business Analyst

Confidential | San Mateo CA

Responsibilities:

• Worked as a Business Analyst for the developer support team.
• Worked as liaison between the R& D department and Support Engineers.
• Worked on Agile and Scrum methodologies for Salesforce custom app implementation.
• Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Assisted developers with the implementation of customized solutions using the Salesforce platform and integration with external systems using Salesforce APIs.
• Supported the Top Salesforce customers, the support involved providing customer’s solutions to Force.com programming challenges, sample code for specific situations and best practices guidance.
• Assisted 3rd Party developers to troubleshoot their integration with Salesforce.com APIs and implementation of other Salesforce.com developer products. Which included debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.
• Wrote sample Code as needed and provided feature explanation and coding best practices.
• Created knowledge based materials dedicated towards operational efficiency while also empowering and enabling the developer community.
• Investigated API/ SOQL performance issues using Indexing / Skinny tables and assisted in optimizing SOQL queries.
• Troubleshoot generic SOAP and XML messages from client and Salesforce.com applications using SOAP UI and SOAP Scope.
• Handled the full development life cycle experience, namely Deploying, testing and deployment in Salescloud and in Marketing cloud.
• Handled Apex triggers, VisualForce, Apex classes, Workflows, approval process, Profile and Sharing Settings, Email2Case, Web2Lead and Single Sign On.
• Worked in collaboration with R&D in debugging, providing work around and logging bug for customer issues.
• Acted as a Subject Matter Expert for a variety of Salesforce.cm specific product areas.
• Responsible for activation of application related features such as Feature Limit Changes, Provisioning of new features

Environment: Salesforce.com Platform, Apex, SOAP, VisualForce, SOQL, SQL, HTML, JavaScript, Salesforce.com Security and Data Sharing.

Sr.Salesforce Business Analyst/ Consultant

Confidential | Woonsocket RI

Responsibilities:

• Performed Requirement Analysis by gathering both Functional and Non-Functional Requirements based on interactions with the Business User team to collect the Business Requirements, Processes and the Data Requirements for CRM implementation.
• Worked on Agile and Scrum methodologies for Salesforce custom app implementation.
• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organizations in enterprise edition.
• Involved in JAD sessions with Business, SME for Business Analysis, requirement understanding, Solution Designing, Data Modeling, SFDC setup, Configuration, Data Migration as well as conducting end-user training.
• Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules.
• Responsible for setting up login restrictions and resetting the user passwords in Salescloud and Marketing Cloud
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles.
• Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Involved in system integration using Call Outs, Triggers and Outbound messaging.
• Assisted VisualForce pages with XML, HTML along with custom controllers and controller extensions.
• Integrated with PeopleSoft FT at the back end with Salesforce as User Interface and it is a bi-directional integration using Informatica on demand.
• Participated in the training sessions provided by the Salesforce team and support end users.
• User the Sandbox for testing and migrated the code to deployment instance after testing.

Environment: Salesforce.com Platform, Informatica, PeopleSoft FT, Apex, Data Loader, Import Wizard, Visual Force Pages, Triggers, Security Controls, Force.com Migration Tool, Windows

Salesforce Administrator/Business Analyst

Confidential | Portland OR

Responsibilities:

• Acted as a liaison between the client and the development team with respect to the gathering and communication of implementation of Salesforce.com Roadmap Initiatives and setup Salesforce.com for 200+ customers.
• Created new User accounts and assigned Profiles as per their role hierarchy.
• Worked on an Agile and Scrum Methodologies.
• Worked with various Salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Reports and Dashboards.
• Performed analysis of existing systems and documented the related Business Concepts, Process Flows.
• Prepared comprehensive Functional Requirement Document (FRDs) for the Project based on business requirements, priorities and scope.
• Interfaced with Business Users to prepare and update Business Process Requirements, Software System Requirements.
• Involved in gathering, analyzing, distilling and clearly conveying complex information to Business and Project team members through JAD (Joint Application Development) Sessions.
• Established a proper Process and Data Flow Structure and trained the Business Users to effectively use the Finance, Marketing and Sales systems.
• Created several documentation templates for their entire IT structure to function effectively.

Environment: MS Project, Vision, MS Word, Excel, PowerPoint, SQL Server, JavaScript, and HTML

Business Analyst/ Salesforce Admin

Confidential | Lancaster PA

Responsibilities:

• Jumpstarted a new Salesforce project. Learned Salesforce from Salesforce.com Training and helped start the project accordingly.
• Involved in initial requirement gathering discussions and prepared initial Business Requirement Document (BRD).
• Involved in creating Use Case Diagrams, Class Diagrams, Sequence Diagrams and Deployment Diagrams.
• Assisted in analysis and design of several Modules for the Project.
• Involved in the design and development of Technical Specifications using Design Patterns and OO Methodology.
• Involved in Design and Development of Interface components like Dropdowns and data tables.
• Created Custom Reports using SQL queries for all the different departments based on the User Requirements.

Environment: Visio, MS Word, Excel, PowerPoint, SQL Server, Salesforce.com, APEX, VisualForce