Objective

• An accomplished Software Engineer with in - depth experience in Salesforce configuration, development and administration using Salesforce.com tools and technologies such as Apex, VisualForce and salesforce.com API.

SUMMARY

• 8+ years of total experience in Software Development including analysis, design, development, quality assurance and Technical Documentation.
• Over 4 years of experience in the Salesforce.com CRM space that includes Business Analysis, Administration, Configuration, Development and Support.
• Proficient in Salesforce developer toolkit including Apex Classes, Controllers, Triggers, VisualForce, Migration Tool and Web Services.
• Implemented Validation Rules, Work Flows, and Approval Processes according to the application requirements.
• Experienced with using Salesforce Visual Workflow.
• Expertise in writing SOQL and SOSL efficiently.
• Extensive Experience in creating Business specific Reports & Dashboards.
• In-depth understanding of SFDC CRM business processes like Campaign Management, Lead Management, Account Management and Case Management.
• Customized Sales, Marketing, Customer Support and Call Center Application in Salesforce.
• Configured and maintained User security permissions according to company defined security model.
• Implemented Chatter, Communities and proficient in Force.com Sites.
• Worked on AppExchange application like Cloudingo, GroupMaster etc.
• Proficient working in Force.com IDE, Eclipse and created and configured multiple Sandbox environment like Developer Sandbox, Testing Sandbox.
• Migrated data from Excel, Legacy Systems using Data Loader, Import Wizard.
• Expertise in RDMBS and Database Design with experience in various databases such as Oracle 8i/9i/10g, MySQL. Good working experience in writing PL/SQL and Stored procedures.
• Extensive knowledge of Front End Technologies: HTML, JavaScript, CSS, XML, AJAX, JQuery.
• Strong knowledge in developing Java/J2EE applications using Web Application framework.
• Strong skills in Object Oriented Programming/Methodologies and MVC Framework.
• Good Experience in creating UML diagrams such as Use Case diagram, Sequence diagram and Class diagram.
• Experienced working in projects using Agile Methodology and Scrum.
• Ability to quickly adapt to new environments and learn new technologies.
• Dedicated, detail Oriented, self-motivated with excellent communication and inter-personal skills, technical documentation and reporting skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS

SFDC Technologies and Tools: Salesforce CRM, Force.com platform, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, VisualForce, Data Loader, Informatica-on-Cloud, Workflow & Approvals, Reports, Dashboards and Custom Objects, Force.com IDE, Webservices API.

Languages: C, C++, Java(Java 6/1.5/1.4)

Design Skills and Tools: UML (Astah Community, MS Visio, ERWin), Object Oriented Analysis and Design

Operating Systems: Linux(Ubuntu, Mint), Windows(Windows XP/NT/7)

Java Skills: Spring, JDBC, JSP, JSF, Web Services, SOAP/WSDL, Log4j, J2EE Design Patterns

Database and Tools: Oracle, MySQL, SQL Server, Access, PL/SQL, Hibernate, DBVisualizer, MySQL Workbench

IDE: Eclipse, Netbeans, Dreamweaver, Aptana Studio

Web: HTML, CSS, JavaScript, jQuery, XML, Ajax, PHP

Others: CVS, SVN, Redmine, Jira, Ant, JConsole

PROFESSIONAL EXPERIENCE

Confidential, Cambridge, MA

Salesforce Consultant

Responsibilities:

• Analyzed the Salesforce Communities implementation at Confidential and presented them with findings.
• Created Workflow, Email Alert and Visualforce Email Template to alert community Admin of reported abuses in the Community.
• Worked on change requests impacting Salesforce Communities.
• Created necessary fields for Online Channel Opportunity Management project and added them to the page layouts.
• Analyzed different Validation Rules and updated them for Online Channel Opportunity.
• Updated Apex Controller, Test class and Visualforce page to allow user to un-blacklist the accounts from various Campaigns.
• Extensively worked on customizing case management by creating Assignment rules, Auto response and escalation rules.
• Implemented Web-to-case and Email-to-case functionalities.
• Extensively worked on Apex Triggers, and Email services.
• Worked on integration of two instances using Apex REST API callouts
• Implemented REST Endpoint Apex classes for inbound webservices.
• Created data categories for articles and setup articles for internationalization.
• Translated Email templates, visualforce pages, custom objects/fields using Custom labels and Translation workbench
• Build Force.com sites and customer portal and setup single sign on between instances using OAuth2 authentication and connected app.
• Setup LiveAgent as part of case management implementation inside service cloud.
• Deployed code using ant and stored code in Perforce version control repository.

Confidential, San Antonio, TX

Lead Salesforce Engineer

Responsibilities:

• Leada team while migrating the company from InsideSales CRM into Salesforce CRM.
• Directly interacted with various user groups to understand and gather requirements and conducted demosto show prototypes.
• Delivered Business Requirements Analysis, Solutions, Architecture and recommendations for change.
• Setup various permission, created necessary Profiles and Roles Hierarchies to adjust new users from Performance Advantage Group and Coaches.
• Helped Digital Marketing team with integrating Hubspot and Salesforce and helped them sync the lead and Students between the two system.
• Created the Approval Process to approve the Refund Requests from the students and created various reports to show the different refunds made or need to be made.
• Created Visualforce page, Controllers for the Check-in/Check-out process for various Campaigns run by the Company and created different reports like Roster Report, Sales Chart for those Campaigns.
• Created Trigger to manually share the student to the Mentors and Coaches when they get assigned.
• Made the Lead conversion process easier by adding a process that will automatically convert the lead and also create an empty Purchase Agreement for the converted student once a sale is made.
• Integrated InContact and Salesforce together to open the Script in Salesforce for Call Center Users.
• Updated the existing Flows in Salesforce for Inbound and Outbound scripts for Call Center Users using Visual Workflow.
• Created Joined Report for the Commission Report to show the different Sales made and transactions for those sales with the users who would be getting the commissions.
• Setup different Email Templates and automated them through the workflows.
• Worked with Cloudingo to maintain data integrity in the system.
• Worked with Yozons to securely route, fill out, initial andelectronically signthe documents using affordable paperlessdigital signature.

Confidential, Framingham, MA

Sr. Salesforce Developer / Administrator

Responsibilities:

• Worked in enhancement projects in Salesforce including Retail Salesforce Enhancement and SFDC for Mobile Consultants.
• Interacted with Business Analyst during the Discovery Analysis phase for articulating the requirements.
• Administered the salesforce.com instance. Involved in creating users, defining page layouts, and workflows.
• Configured and Rolled out Chatter.
• Implemented Salesforce CRM Content in Confidential Retail Instance and migrated all the files from Salesforce Document.
• Worked with Salesforce premier Support to sort out technical challenges.
• Created the shell script to auto insert/upsert records into different objects in Salesforce and documented the whole process.
• Developed VisualForce pages and optimized their view state size for enhancing Salesforce UI as required.
• Developed Apex classes and Controller classes and used SOQL, SOSL to select the data from salesforce.com platform database.
• Created Triggers as needed while customizing the application.
• Automated the user creation process from the apex code.
• Integrated Salesforce with external .net application to call the SOAP based web services through apex.
• Successfully completed Data migration and manipulation using Salesforce tools.
• Helped users integrate Salesforce with Microsoft Outlook.
• Implemented Web-to-Case functionality so that customer can create a case or complements through email.
• Implemented Web-to-Lead functionality to create lead through web form.
• Configured and used Dashboards and Dashboard components as asked by Business user.
• Created various Reports for the Business Development Program.
• Created Test Cases for new development and migrated them from sandbox to production environment.

Confidential, Charlotte, NC

Salesforce Administrator / Developer

Responsibilities:

• Actively participated in JAD sessions with Project Manager, Business Analysts, End Users and other Developers.
• Worked with team lead to transform new requirements into design and implementation.
• Integrated salesforce.com with Legacy system to synchronize Lead information.
• Designed new VisualForce page to display account information including their location displayed in google map.
• Created Configuration Workbook to keep track of configuration changes.
• Created Test Plan and Test Cases for QA, Regression Testing and UAT.
• Created Training docs for end user training.
• Designed and Developed Apex classes, custom controllers and extensions.
• Created Custom Objects, Tabs and Page Layouts as per the requirement.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Reports and Dashboards.
• Designed Workflows, Validation rules, and Approval Process.
• Implemented web based case management automation - Web to Case.
• Worked on creating the assignment rules and case types so that Calls are dealt appropriately and implemented escalation rules to generate email alerts for quick issue resolution.
• Created assignment rules and case types to deal with the calls; created escalation rules to generate email alerts for quick issue resolution.

Confidential, San Diego, CA

Salesforce Developer / Administrator

Responsibilities:

• Interacted with various business team members to gather the Business and Software Requirements.
• Administered the salesforce.com instance. Involved in creating users, defining page layouts, and workflows.
• Configured the Case Management Process.
• Implemented Customer Portal so that customers get case updates and can search the knowledge base by logging into the portal.
• Integrated the Service Cloud with CTI such that incoming calls automatically display the associated caller information to streamline customer identification, reduce call length, and improve the customer service experience.
• Developed user friendly VisualForce pages for enhancing Salesforce UI as required.
• Developed Apex classes and Controller classes and used SOQL, SOSL to select the data from salesforce.com platform database.
• Implemented Email-to-case functionality so that customer can create a case through email.
• Migrated the Knowledge base data from in-house application to Salesforce using Informatica-on-Cloud.
• Created the workflow to send email to manager when a high priority case gets closed.
• Configured and used Dashboards and Dashboard components to show the case summary for the different products.
• Customized the user interface using Force.com pages to be consistent with the Confidential look and feel.
• Performed Unit and Systems testing for new enhancements.
• Migrated the changes from development sandbox to the testing sandbox environment.

Confidential, Omaha, NE

Software Engineer / Salesforce Administrator

Responsibilities:

• Actively Participated in requirements review, functional specification, and technical design of different modules in The Cell Collective Project.
• Created UML diagrams while designing different modules.
• Worked with development team to implement Spring Framework and Hibernate in the existing project.
• Coded the Business service layer, presentation layer and database Connectivity while adding new functionalities to the application.
• Coded the application interfaces using Java Server Faces technology.
• Assisted in database design of the system and created the ER-Diagrams.
• Integrated wiki system to the application using RESTful API.
• Setup the Web Server, Database Server, Backup system and scheduled the daily, weekly, monthly backup of the code repositories, system files and database.
• Created logs using Log4J for error tracking in the application.
• Maintained Salesforce CRM for UneMed.
• Worked with various salesforce objects like Accounts, Contacts, Leads, Opportunities.
• Helped in setting up the Security Settings and sharing models in Salesforce.
• Created the workflow to send email to manager when a high priority case gets closed.

Confidential, Omaha, NE

Software Engineer

Responsibilities:

• Supported and coded necessary modules of an existing project in production.
• Worked with development team to produce a major enhancement to the project.
• Carried out functional testing, unit testing of BHMI software. Monitored the performance testing tools.
• Used Struts MVC as Web module, involved in design, development of new Action classes to interact with business logic.
• Created Data Access Objects (DAO) for interacting with the database.
• Used Hibernate as ORM to map Java classes to database tables.
• Extensively used client-server access method to develop & access the latest code from anywhere through Subversion (SVN).
• Worked in the agile team having Sprints and planned releases using Jira and Confluence.

Confidential

Software Developer

Responsibilities:

• Supported the application through all phases of software development life cycle (Requirement Gathering, Analysis, Design, Implementation, Testing and Support).
• Gathered specification, designed, developed and implemented the system.
• Worked in projects with Financial and Inventory Management Modules.
• Created application using Oracle Forms and Oracle Reports.
• Created stored procedures and triggers for various purposes.
• Used Toad to visualize Oracle database.
• Prepared test plans and user documentation for various systems.
• Assisted on various Database Administration tasks.