SUMMARY

• 7 years of IT experience with 3+ years in Administering and Customization applications on Salesforce.com (SFDC) Platform and experience in QA testing on different types of applications
• Expertise with Administration and Configuration of salesforce.com CRM to populate and maintain data
• Experienced in Creating Users, Roles, Profiles, Permission sets, Email Services, Page Layouts, Record Types, Lead processes, Sales processes, Support Processes, Workflow Alerts and Actions, and Approval processes, Lead and Case Assignment rules
• Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization.
• Proficient with creating workflow validation rules and define related tasks, time triggered tasks, email alerts, field updates to implement business logic
• Extensive experience in building and maintain assignment rules, validation rules, and triggers.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web - to-Lead communication with customers and partner portals.
• Extensive experience in creatingCustom Objects, Formula Fields, Custom fields Master-Detail, Lookup relationships, Tabs and various other components as per the client and application requirements
• Have performed page layout customization, page layout assignment based on profiles and created custom links based on user requirement.
• Experienced in automation of cases, leads and escalation cases, creating Leads, Case from web and emails.
• Worked with email templates, mass emails using email objects.
• Extensively worked on creating and customizing the Reports, Analytic Snapshots and Dashboards.
• Involved in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, AppExchange Package & Custom Application, Sandbox data loading.
• Experienced in testing process, ability to develop functional test plans, test scenarios, test cases, test scripts, coordination, escalation, prioritizing the bugs and user acceptance testing.

TECHNICAL SKILLS

Salesforce skills: Workflows, Approval Process, Profiles and Permission sets, sharing rules, user groups, FLS, Reports, Dashboards, Chatter, Custom Objects, Custom Fields, Formula fields, Relationships, Record types, Page Layouts, setting OWD, Role Hierarchy, Share Records, Data Validation, Data Loader, Managing users.

Testing Tools: Quality Center

Bug Tracking: Quality Center, Team Track, Bug Zilla

Operating Systems: Windows 7 and 8.1, Windows XP and Vista

Databases: SQL and MS Access

Languages: Java

IDE: TOAD, Eclipse

Scripting Languages: JavaScript, HTML

Servers: Web Logic

Version Control: Perforce, Visual Source Safe

Miscellaneous Tools: MS Word, MS Excel, MS Outlook

PROFESSIONAL EXPERIENCE

Confidential, NYC, NY

Salesforce.com Administrator

Responsibilities:

• Create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Created and Customized the Custom Objects, Formula Fields, Roll up summary fields, validation rules, dependent picklists, and page layouts.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
• Created workflows and Approval processes.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Implemented Data segregation through Record Types and Field level security.
• Developed and maintained validation rules and custom workflow.
• Facilitated and walked through requirement gathering and requirement planning sessions with the business team to collect the business, security and service level requirements.
• Imported bulk data using Apex Data Loader.
• Developed and maintained custom reports.
• Interacted with Developers and QA groups at various phases of project development.
• Worked as a QA Tester in designing and developing test cases for the existing website to test various applications.
• Responsible for oversight and execution of test cases for both functional and stress testing using QC.
• Formulated reusable test cases using HP QC for functional, Integration, GUI/UI, end-to-end, usability, security, smoke, black-box and regression testing.
• Customized page layouts for Opportunity, Contact and Accounts depending upon user roles, and groups.
• Created Custom objects, validation rules, Page layouts, Custom tabs, Components, as suited to the needs of the application.

Environment: Force.com IDE, Visual Force, Approval Process, Workflows, Data Loader, Custom Reports, Dashboards, API Integrations.

Confidential, Philadelphia, PA

Salesforce.com Administrator

Responsibilities:

• As a Salesforce admin managed user accounts by creating roles, profiles and user group, security controls, personal information setup, password reset, updating company profile setup.
• Created custom objects, tabs, fields, page layout to satisfy the business requirements.
• Participated in the identification, understanding, and documentation of business requirements, keeping in mind the need for the application based on the project scope and SDLC methodology
• Worked on various SFDC standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Cases, Reports and Dashboards.
• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics
• Involved in setting up field level access for each custom object created based on the user’s role.
• Worked with field & page layout customization for the standard objects like account, contact and leads.
• Involved in migrating data into Salesforce application using apex data loader.
• Facilitated discussions to anticipate future needs, requirements and opportunities
• Interacted with executives and sponsors to identify requirements, project objectives and scope changes.
• Generated Reports and Dashboards for weekly and monthly reviews. Involved in business process reviews.
• Used various sandboxes for testing and migrating customizations to the production instance.
• Customized tabs for among different business users group and Business centers.
• Created the workflows and for automated lead routing lead escalation, alerts and custom coaching plans.
• Developed various Custom Reports and deployed them for different business user levels.
• Provided the training to the internal business users to use the application and develop their own custom reports

Environment: Custom objects, Formula Fields, Validation Rules, Approval Process, Workflows, Data Loader, and Analytics.

Confidential, Westmont, IL

Salesforce Administrator

Responsibilities:

• Salesforce.com application Setup activities and customized the apps to match the functional needs of the organization and creating ER diagrams.
• Created Profiles, Roles based on Organization Role Hierarchy and implemented Record-Level and Field-Level security and configured their Sharing Settings.
• Managed Security controls by modifying Sharing Settings, Field Accessibility, Password policies, session settings and network access.
• Imported data from Excel sheets into Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Deployed Web-to-Case and Email-to-Case as case creation channels.
• Set up Assignment rules, Web-to-Lead and Auto-Response rules.
• Created the Custom Objects, Formula Fields, Lookup, Master-Detail relationships and created Many-Many Relationships using Junction Object.
• Created and maintained Custom Fields and modifying Picklist values and Field Dependencies.
• Created Record Types, Page Layouts, Task Delegation, Email Alerts and Field Updates.
• Developed and deployed intricate Workflows and Approval Processes - Record status alerts, Validation Rules, Workload Queues.
• Implemented Test Scenarios, Test Plans and Test Cases.
• Migrated the code to sand box for testing using Change sets.
• Maintained data cleanliness and accuracy by making minor enhancements to SFDC application required by business users from time to time.

Environment: Salesforce.com Platform, Security Controls, Workflow Rules, Approval Processes, Page Layouts, Validation Rules, Data Loader, Import Wizard, Email-to-Case, Web-to-Case.

Confidential, Hoffman Estate IL

Salesforce Administrator

Responsibilities:

• Worked on various Salesforce.com Standard Objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Performed detailed analysis of business and technical requirements and developed custom logic usingApex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Developed Batch Apex classes according to the functional needs.
• Developed Visualforce pages for customizing the UI for users.
• Experience in querying Salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Designed and developed the Custom objects, Validation Rules, Page Layouts, Custom Tabs and Componentsto suit the needs of the application.
• Designed and developed Workflow rules and Approval process for the application by implementing Custom Formulas for various Tasks and Email Alerts as per the requirement.
• Developed several Custom Reports to better assist managers and also Report Folders to provide Report accessibility to appropriate personnel.
• Developed and configured Reporting Snapshots to dump the data on a regular basis for sales performance and lead generation statics.
• Consumed and implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.
• Imported data from Excel sheets into Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Integrated AppExchange applications like Dupeblocker.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Designed various types Email templates for auto response to customers.
• Used the Sandbox for unit testing and assisted Business Users in CRM Deployment validation testing.
• Worked with CRM Application Development Team to complete development, test support and deployment activities.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Eclipse, Windows XP.

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Defined scope of the project and developed a vision plan that outlined the primary goals and objectives of the project.
• Gathering and Documenting the requirements those are critical to the business mission (applicants credit score, current value of the property, payment burden of thepplicant)
• Conducted meetings wherein end users, developers and testers could communicate thus enhancing the quality of the desired product
• Identified Actors and Use Cases to create Use Case Diagrams that described the behavior of the system.
• Created flow of events for a use cases and part of the team in finalizing Use Cases to develop Functional and Detail Design Specification.
• Prepared Workflow Analysis Documents and Use Case Specification Documents for the business process under consideration.
• Validated technical designs created by IT developers against functional specifications.
• Part of the team involved in testing and implementation activities ensuring adherence to requirements and achievement of the desired business outcome.
• Involved in preparing a simple and detailed user manual for the application, for an intended novice user.

Environment: Ms Visio, ReqPro, Test Director Rational Clear Case, Rational Clear Quest, Windows XP