SUMMARY

• Over 5+ Years of IT experience that includes around 3 years experience in Salesforce.com CRM Platform and 1+ year of experience in core Java Development. Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, enhancements, testing, and maintenance of standalone object oriented enterprise applications.
• Good experience in building Custom Applications that includes Administration, Configuration, Implementation and Support experience with Salesforce.com platform.
• Experience in developing Apex Classes, Triggers, writing Workflows, CSS, HTML, and JavaScript. Familiar with AJAX.
• Experience building Visual Force Pages, Visual Force Custom Controllers/ Components, Custom Objects, Reports, Analytic Snapshots, Dashboards, Tabs, Tags and Components.
• Experience in Integrating App Exchange Applications with Sales Force, Mass E - Mail Management, Application management using Force.com Plug-in& Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, and SOAP).
• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Proficient in Use Case, Sequence, Activity Diagrams, User Interview.
• Experienced in full life cycle application development from requirements gathering and design to UAT (User Acceptance Testing).
• Worked in Java 2 EE, JSP, Servlets, JavaScript, HTML, Tomcat, Eclipse, NetBeans and XML.
• Proficient in installation, configuration, component deployment etc.
• Experience in Oracle, and MySQL.
• Excellent conceptual base in Object-Oriented Design and Implementation Methodologies, and Web based Architecture.
• Hands on Experience with HTML, PHP, JavaScript, XML, JSP, CSS.
• Extensive experience on various platforms like Windows, MAC, and UNIX - Linux.
• Extensive experience as software engineer involving analysis, design and implementation of project requirements through requirement gathering and functional specifications, preparation of use cases and data modeling.
• Possesses strong interpersonal skills, the ability to interact with people at all levels, and strong communication and presentation skills.
• Excellent problem solving, time estimation and multitasking skills.
• Highly motivated with the ability to work independently or as an integral part of a team and committed to highest levels of professional and personal excellence.

TECHNICAL SKILLS

Salesforce Technologies: Sales force CRM, Sales force SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform

Languages: Apex, Java, C++, ASP.Net, VB.Net

Scripting Languages: HTML, XHTML, PHP, JavaScript, XML,JSP,CSS

Database: MySQL, SQL Server, Oracle 10g /11g, and PL/SQL.

Platforms: Windows, MAC, Linux

IDE: NetBeans, Eclipse, Visual Studio

Software: Microsoft Office7, Microsoft Visio, Open Office

PROFESSIONAL EXPERIENCE

Confidential, Foster City, CA

Salesforce Developer

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Developer and Administrator in the organization.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer’s issues.
• Implemented Email-to-Case using XML. Converted the E-mail threads regarding customer service issues into XML strings that are converted into cases and linked those cases with their respective Accounts and Contacts.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Environment: Saleforce.com platform, Force.com Sites, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro.

Confidential, Foster City, CA.

Salesforce Administrator / Developer

Responsibilities:

• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with variousSalesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in theorganization.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Provided administrative level support for users of theSalesforceapplication.
• Responsible for mass delete/transfer records using Data Management.
• Created custom links, formulas, Layouts, workflow and approval processes. Set both object-level and record level security.
• Deactivated users to release licenses when required and assigned new users to those roles.
• Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.
• Defined Custom Profiles, User Permissions and created Custom Sharing Rules for Record owners with"Read-only"Permissions granting client-requested Create/Read/Update/Delete capabilities.
• Created and customized detailed reports with filters, conditional highlighting, custom subtotals and charts.
• Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management, Triggers.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Environment: Saleforce.com Enterprise Edition, Profiles, Role hierarchy, Workflow & Approval processes, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Lead processes, Record types.

Confidential, Des Moines, IA

Salesforce Developer

Responsibilities:

• Creating application to maintain the details of the product from demand phase to production phase.
• Coordinated business process review meetings with multiple teams to establish standard workflow processes.
• Using profiles to control maintenance updates in production environment.
• Developed Visual Force Pages for certifying the User data available for scrubbing.
• Creating web services using Apex to integrate data from different platforms in to force.com.
• Creating unit cases to test Apex classes and triggers.
• Creating visual force controllers to restrict access to custom websites built using Force.com.
• Implemented SFDC web-to-lead functionality into the corporate site to make lead management simple and efficient.
• Analyze cases and document solutions related to issues during production and maintenance.
• Developed and maintained SFDC analytical reports and dashboards for management review and planning to accurate forecasting purposes.
• Creating triggers to enforce constraints on the fields and schedule tasks.
• Creating schedules for tracking shipping and payment of raw materials and products.
• Creating auto assignment rules using the workflow process to route tasks.
• Handled administration, maintenance and support of Salesforce modules for 50 users.
• Creating page layouts according to the user requirements.

Environment: Salesforce.com Import Wizard, Apex, XML, Controllers, Workflows, Email Updates, Eclipse IDE, JavaScript, Web Services API.

Confidential

Java/J2EE developer

Responsibilities:

• Implemented Enterprise Java Beans and Servlets in WebLogic Server, including Entity Beans and Session Beans
• Created part of the database consisting of about 75 tables in MS SQL 6.5 using SQL statements.
• Performed unit testing for the code and written test cases for the shopping cart module and performed black box and white box testing for the module
• Participated in the partial release of the application into production with the application hosted at Level III.
• Creating Oracle objects like tables, types, packages, procedures and functions
• Monitored the error logs using Log4J and fixed the problems
• Preparation of Test Data and Test Cases for Unit Testing using Junit
• Used Rational Clear Case for version control and source code management
• Used Rational Clear Quest for tracking errors and bugs in the project source code

Environment: Java, JDBC, JSP, Servlets, EJB, JavaScript/HTML, SQL Server, and Web logic Server.