SUMMARY

• Over 7+ Years of IT experience that includes with 4+ years of experience in Salesforce.com CRM Platform as a Certified 401 Developer in Salesforce.com and client - server architecture.
• Expertise in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, enhancements, testing, and maintenance of standalone object oriented enterprise applications.
• 3 Full life cycles of Salesforce.com Implementation including two migrations, one from Siebel CRM and the other one are from Salesnet CRM.
• Having extensive experience with different methodologies Agile, rational unified process and waterfall.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com
• Experience with Service Cloud and Sales Cloud Functionalities.
• Expert in Integrating Salesforce.com with 3rd party BI System using different tools like Cast Iron, Informatica cloud and involved in developing in house integration tool for integration with SQL Server using .net (C#).
• Good experience with Administration, Configuration, Customization, Development and support experience on Salesforce.com Platform.
• Experience in Visual Force, and developed User Interface using Pages, Custom Components, Standard apex tags and controllers.
• Good development experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL.
• Experience working with salesforce.com Sandbox and Production environments.
• Experience in Data Migration using Import Wizard, Excel Connector, WorkBench and other integration tools like Informatica Cloud, Apex Data Loader and Cast Iron.
• Experience working with Eclipse IDE and Force.com Plug-in environment.
• Good experience with SFDC Administration like Creating Users, Roles, Profiles, Record Types, Page Layouts, Search layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards and Tasks.
• Experience in writing/implementing ApexBatchableandSchedulableinterfaces.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database, Relationships and Lookups.
• Well versed in cloud technology and on-premise infrastructure integration for Salesforce.com using Force.com platform, Web services and third party packages.
• Expert in designing, creating and maintaining Salesforce.com Workflow Rules, Approvals, Email Templates (HTML & Visual Force Templates).
• Extensively worked on creating and customizing the Reports, Analytic snapshots and Dashboards.
• Experience in capturing, analyzing and documenting requirements for Salesforce.com implementations.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, AJAX, WSDL, J-query, Tool tip & Auto Complete widget, SOAP, REST, BULK & METADATA API.
• Experience in Web Services implementation and integration experience on Salesforce.com for Inbound and Outbound implementations.
• Experience with SQL Server, Oracle, MySQL databases.

TECHNICAL SKILLS

SFDC: Apex, Visualforce, S-controls, SOQL, SOSL, Triggers, Workflow &Approvals, Force.com IDE and Standard Salesforce platform, Page Layouts, Custom Settings, Profiles, web services.

Salesforce Integration Tools: Apex Data Loader, Chatter Desktop Client

Languages: Java, C,C++, SQL, C#.Net.

Web Technologies: XML, HTML, JavaScript, AJAX, CSS, HTTP, WSDL

Web Services: SOAP,REST, WSDL, XML.

Operating Systems: Windows 98,2000/XP,vista,7,MS-DOS

Databases: SQL server, Oracle, MySQL

ETL: Pervasive Data Integrator, SSIS, Data Loader, DTS, Informatica Cloud, Cast Iron, Apex Data Loader, Demand Tools.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta

Sr. Salesforce.com Developer

Responsibilities:

• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Developed Interactive Voice System Automation using Salesforce, PDI and .net Web service.
• Worked and Developed Custom portals, partner Portal.
• Implemented SSO for custom portal users to login into salesforce using 3rd party application.
• Implemented New life cycle of Change Management system in salesforce.com
• Used Apex Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV), implanted Automation of their loads.
• Handling help desk tickets for all types of salesforce.com and Integration requests.
• Developed Apex Classes, Controller (standard extensions) Classes and Apex Triggers for various functional needs in the application.
• Used Sales Force Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, and Approvals and Workflow.
• Closely working with all the departments (Marketing, Sales, Customer Service, etc.).
• Working on all corners of Salesforce.com system starting from User creation to Apex Code.
• Working from end to end CRM Implementation.
• Working on dynamic custom wizards using VF pages and Apex for custom profiles.
• Implementing Quotes for 3rd party app from Pros2quotes.
• Working on Opportunity, Lead, Products, Quotes, Accounts, Cases objects with business for salestool and Marketing.
• Implementing Email to Case for Customer Service and Telesales.
• Implemented web to lead functionality for users, auto creation of leads on salesforce site through public site form submit operation.
• HTTP Call outs to get 3rd party system data and create/update records
• Using Demand Tools for Mass data Effect/upload.
• Integrating BI system with Salesforce.com to get customer account, billing data using Cast Iron.
• Integrated Eloqa Marketing tool with salesforce.com to communicate data between two systems.
• Worked on Batch Apex, Schedule Apex Jobs.
• Debugged and fixed several defects or configuration issues raised by UAT.
• Working on Release Management, Case Management, and Deployment.
• Created Ant scripts for deployment changes from Sandbox to Production.
• Involved in Refreshing sand boxes (Full, Config only and Development).

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Ant, Windows, Sql Server, .Net.

Confidential, Atlanta, GA

Salesforce.com Integration Developer

Responsibilities:

• Working as a Integration Developer to integrate with 3rd party application with salesforce.
• Giving production support for Integration part and Confidential the same time performing some security updates to salesforce.
• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Integrated batch updates to SQL Server 2005 to Salesforce and vice versa using .net code written in C#.
• Developed Apex Classes, Controller (standard extensions) Classes and Apex Triggers for various functional needs in the application.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Developed BULK API calls (REST) and SOAP to interact with the 3rd party tools.
• Migrated the code from sandboxes like ProdCopy, AdminDev to production environment using eclipse
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Reports, Opportunities, and Dashboards.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages, Extensions and controllers.
• CustomizedSalesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards
• Created buttons (URL, VFP and Link), custom objects, page layouts, validation rules and workflows where ever required.
• Developed Visual Force pages, apex classes and Extensions and controllers.
• Over written some of the standard buttons for specific requirements.
• Worked on Integrating 3rd party tools to communicate with SFDC.
• Implemented SSO for Confidential Poland (FDP).
• Developed an Integration app using .net (web services) to integrate sales force with SQL Server 2005(batch update).

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows.

Confidential, Memphis, TN

Salesforce.com Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports using salesforce.com platform.
• Developed and deployed workflows wherever necessary.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Visual Work flows, Apex Language, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

.Net Developer

Responsibilities:

• Involved in requirements analysis, design and development of various modules.
• Designed and developed front-end web pages with ASP.Net and C#. NET.
• Designed and Developed Applications in Microsoft Visual Studio 2010.
• Implementation of client side validations using ASP.NET validation controls to validate user input to the System.
• Developed Web service for retrieving the data from DB & Exposing to UI.
• Designed and developed front end web applications using WEB FORMS with C#.
• Used CMS Specifically Site core for developing the web applications.
• Used WCF across the app layer for hosting the service in a web application.
• Designed and Developed language interoperability using WCF.
• Used Ajax toolkit for implementing the server side controls.
• Worked with Silverlight 4.0 for RICH UI of application.
• Used MVC pattern for designing the application in .Net 4.0.
• Used Agile Methodology for work flow of the application.
• Used Entity Framework 4.1 for creating the Data Model of the application.
• Used ADO.NET to access the data from the SQL SERVER 2008 Confidential the back-end.
• Intensively involved in Maintenance and Product support.
• Developed windows GUI using Dot Net Advantage Controls.
• Extensively worked with OOPS concepts.
• Used the Java Script for Developing the Web Applications.
• Used TCP/IP protocol for networking.
• Involved in analysis, design, Test Automation and Development and Unit testing.

Environment: C#, ASP.NET, ADO.NET, .NET 4.0, SOAP, XML, XAML, XSLT, CSS, HTML, WCF, MVC, SQL SERVER 2008, TCP/IP, Crystal Reports 9i, Windows2003server, Windows XP.