SUMMARY

• 6+ years of IT Experience with Salesforce.com Administration/Development experience including analysis, modeling, design, coding, testing, Maintenance of CRM systems on Windows Platform.
• Salesforce Administration: 3+ years of solid Administration experience on CRM Applications Data Mapping, Cleansing, Data Exports & Imports, Application Support, Performance Tuning, Security Administration, Maintenance, and User & Security Management.
• Have experience in developing Salesforce CRM App Exchange applications. Expertise in configuring and administrating Salesforce CRM environment. Hands on experience to manage multiple projects and iterations within the CRM application.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions. Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Hands on experience CRM functionality of Sales, Marketing, Call and Territory Management modules. Workflow Approvals, Sales, Marketing, Customer Service and Support Administration.
• Well versed in Business Analysis, Requirements Gathering, Creating development and integration plan, Customer Facing Presentations, Business Processes and Methodologies.
• Abilities to work in large enterprise teams. Profound experience and understanding MVC, multi - tier architectures and distributed architectures.
• Business Intelligence: lead case management (Web-to-Lead, Email-to-Case).Expert on SFDC Opportunity Management Module Functionality.
• Extensive worked using Salesforce Administration Territory management, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Actions and ApprovalWorkflow Data Validation.
• Extensive experience in designing of custom objects, custom fields, pick list, role based page layouts, Triggers, Validation rules Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, Snapshots, Dashboards, and Email generation according to application requirements.
• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports. Mass E-Mail Management. salesforce Development working with salesforce.com sandbox and production environments. Experience with managing the complex data
• Experience in Integrating App Exchange Applications with salesforce, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying APEX code, S-Controls and visual force pages.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S-Controls, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production) Bugzilla, Rallys, Load runner and Sand box testing

Databases: Force.com DB Oracle 8i/ 9i/ 10g/ 11g

Web Application: WSDL

Languages: Apex, C, C++, Java, Java Script HTML, XML, SQL

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008, Linux, Unix.

PROFESSIONAL EXPERIENCE

Salesforce Administrator

Confidential, Lincoln, NE

Responsibilities:

• Working knowledge on SFDC, CRM, SFA and Billing Modules (Sales Process Automation, Lead and Marketing Automation, Mass Marketing Automation, Customer Care, Accounts Receivables, Credit Limit process, Collections, Rating, Billing, Discounts, Catalogue, Invoicing, Reporting).
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and using other Platform based technologies like visual Force, Force.com API, and Web Services.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Created unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages.
• Performed the detailed analysis of functional and technical requirements; designed &deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects. Demonstrated ability to translate customer requirements into specification
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Extensive experience as Systems Analyst, Business Analyst and Project Management Skills with solid understanding of Business Requirement Gathering, Business Process Flow, Testing and Production
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Introduce salesforce Mobile for the corporate Blackberry and iphone users in order to use several tools on the go
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization
• Worked on Quality center to initiate a new project, log defects and store documents.
• Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Service.

Sales force Administrator

Confidential, Santa Clara, CA

Responsibilities:

• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed and configured various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards Page Layouts, Workflow Rules, Validation Rules, and Related Lists.
• Populated the landing page information or landing page URL values by writing triggers and using standard functionality worked on DE duplication, De-duping of data sets (Leads, Accounts, Contacts)
• Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Migrated the data from 2 acquired companies to parent company.
• Used Tools i.e. CRM Fusion Demand Tools & Dupe blocker (De-Duping), Data Loader, Eclipse IDE, Force.com IDE Change Sets, and Apex Coding in this project.
• Worked in project with full Systems Development Life Cycle on migration and integration of Salesforce.com with third party tools.

Environment: salesforce CRM, Apex Language, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox Data loading, Eclipse IDE Plug-in, Demand Tools Dupe Blocker, and Avaya CTI.

Salesforce Administrator

Confidential, Springfield-Kenilworth, NJ

Responsibilities:

• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Experience in all phases of software application design, ERP, Business Process design and development and Business analyses.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components
• Used Data Loader for data management in force.com platform.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse and ensured apex code worked seamlessly within governor limits.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Environment: Salesforce.com platform, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, cases, solutions, price books.

Salesforce Administrator

Confidential, San Francisco, CA

Responsibilities:

• Performed the roles of Salesforce.com Administrator in the organization.
• Design, implement, unit test, maintain, and troubleshoot various applications and integrations with salesforce, including migration of legacy systems to salesforce, ensuring a flawless migration process and no disruptions to end users and existing business processes.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Gathered requirement for the salesforce.com as per project requirement using different Methodologies and Tools.
• Created Dynamic submission forms for marketing request to receive customize X-press ion PDF Book for their client by automated emails in less than 30 second
• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed various Custom Objects, Tabs, and Components.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Worked on integrating SFDC with ETL tools like Informatica and Data Loader.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.

Environment: Salesforce.com platform, data Loader, Workflow & Approvals, Reports, Custom Objects, custom Tabs, Email Services, Security Controls, Sandbox data loading, Windows XP.

Data Analyst

Confidential, Bedminster, NJ

Responsibilities:

• Relating customer data from multiple internal and external source systems into a central, consolidated company-wide customer database in a timely manner. Offered input to improve customer data processing, and informed team lead about company hierarchy issues during staff meetings.
• Worked autonomously within a team of Data Analysts, to analyze, review, update, edit, clean, translate, and ensure accuracy of customer data.
• Researched the legal structure of companies and organizations: headquarters, divisions, subsidiaries, branches, governmental and bureaucratic entities, etc. in order to properly map sites and maintain accurate hierarchy in database.
• Met daily and weekly metrics goals.
• Liaised with and resolved issues from other departments.
• Reviewed and performed quality control audits monthly on the work of colleagues within our department.

Environment: SQL, PL/SQL, Visual Basic, VB Script, MS Office (Word, Excel, Access), Windows/LINIX, PL/SQL Developer, TOAD, Test Director 8.2/8.0,Quality Center 9.0, QTP 9.0/8.2/8.0.

Data Analyst

Confidential

Responsibilities:

• Analyzed, audited and processed data.
• Tested, tracked and monitored data for quality, integrity and trend analysis.
• Conducted and performed research.
• Worked effectively with clients on data specification requirements and data issued.
• Completed ad hoc reports.

Environment: SQL, PL/SQL, Visual Basic, VB Script, MS Office (Word, Excel, Access)