SUMMARY

• Around 7 years of Experience in IT industry and almost 4 years of hands on experience as a Salesforce.com Administrator and Developer
• Experienced in activities related to SFDC, Saleforce.com setup, configuration, customization, administration, data migration and deployment of applications to Force.com platform for user groups
• Experienced in Sales force SFA, Force.com Apex Classes, Apex triggers, Integration, Visual force, Force.com API.
• Experienced in creating roles, profiles, page layouts, workflow rules and actions, and approval workflow
• Implemented advanced fields like pick lists, Dependent fields, Designed and created custom formula fields, validation rules, work flows, and approval processes for automated alerts, field updates, and email notifications according to business requirements
• Extensive exposure to App Exchange applications. Able to find appropriate applications, install and customize
• Experienced in full life cycle implementation (SDLC), testing and production support
• Deployment experience using Force.com IDE and change sets as well as hands on Sandbox management experience.
• Provided customers with best practice solutions as related to Salesforce.com and CRM
• Hands on experience in requirements gathering, preparing functional specifications and technical design documents
• Define data Import maps and imported and updated new data into Salesforce.com orgs.
• Have good working knowledge in querying salesforce.com database using SOQL& SOSL queries using Force.com Explorer.
• A quick learner in understanding new concepts, Applications and to implement them in the projects successfully. Self - sufficient, flexible, and motivated team player capable of managing several activities simultaneously and accustomed to working in both large and small team environments.
• Excellent inter-personal skills and communication

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, Apex Scheduler, Apex Web Service, Visual force Pages, Visual force Component and Controllers

Force.com Tools: Force.com Eclipse IDE, Apex Data Loader, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel Connector and AJAX Toolkit

Integration Tools: Workflows and Approvals, Custom Objects, Custom Settings, Custom Labels and Tabs, Dashboards, Roles, Security, Field updates, reports, AppExchange Package & Custom Application and Sandbox data loading

Languages: Apex, C, JavaScript

Platforms: UNIX/Linux, Windows NT / 2000 / XP Pro / Vista /

Office Tools: MS Office

IDE and Editors: Force.com Eclipse IDE

Database: SQL Server and MYSQL

PROFESSIONAL EXPERIENCE

Confidential, Mountain View, CA

Salesforce Admin/Developer

Responsibilities:

• Coordinated business process review meetings with multiple teams to establish standard workflow processes.
• Extensive experience in using Force.com Web services API and outbound messaging for implementing web services through WSDL in the application to access the data from External legacy systems and websites.
• Creating application to maintain the details of the product from demand phase to production phase.
• Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permission, generating security tokens, validation Rule, upgrade installation.
• Designed, Implemented and developed the Custom Objects, Page Layouts, Custom Tabs, and Components to suit to the needs of the application.
• Created user Roles and Profiles, Security Controls and Sharing Settings, Permission Sets.
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Defined Lookup and Master-Detail relationships on the standard and custom objects.
• Used Field-level Security to ensure that protected data is only shared with authorized persons.
• Implemented SFDC web-to-lead functionality into the corporate site to make lead management simple and efficient.
• Created Visual Force Pages to provide UI to the custom objects.
• Developed and maintained SFDC analytical reports and dashboards for management review and planning for accurate forecasting purposes.
• Wrote custom controllers implementing complex code for retrieval from Sales Force to Visualforce pages.
• Used SOQL and SOSL for data manipulation needs of the application using platform database object
• Creating triggers to enforce constraints on the fields and schedule tasks. Wrote test methods and Test cases with code coverage of more than 75%.
• Created Lightning Process Builder, Workflows, Formula Fields, Validation Rules as per business flow.
• Built Lightning Component Tab forSalesforce1 Navigation and Custom applications in lightning experience.
• Created Lightning components, Apps, Pages and ConfiguredSalesforceLightning SF1 Mobile App.
• Used the Sandbox for testing and migrated the code to the deployment instance after testing.
• Created auto assignment rules using the workflow process to route tasks.
• Handled administration, maintenance and support of Salesforce modules for 50 users.
• Designed and Developed page layouts according to the user requirements.

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter,Visual force, Pages, Controllers, Custom Objects, Custom Tabs,Email Services, Workflow &Approvals, Reports, Security Controls,Force.com IDE, Windows.

Confidential, San Ramon, CA

Salesforce Admin/Developer

Responsibilities:

• Created Users, Roles, Public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Developed various Apex classes and Apex Triggers for different functional requirement.
• Created Visual force pages for different page layout and developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Configured Profiled-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions.
• Managed tasks like unlocking/resetting passwords, modifying data and created ad hoc reports.
• Maintained language settings and advanced currency management.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used field level security along with page layouts to manage access to certain fields.
• Integrated Microsoft Outlook with Salesforce CRM, which syncs email, calendar, tasks and reminders.
• Developed a web-to-lead functionality to Budget.com, which directs leads to Salesforce CRM.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
• Developed Lightning components and Lightning app to provide better and more interactive interface to end users, which improves sales enhancements.
• Worked on building Lightning components in Visual force pages by using new Lightning out feature by event-driven programming where handlers are written to respond to interface events triggered by user interaction which includes lightning component framework.
• Performed troubleshooting of user accounts using Login access.

Environment: SalesForce.com Platform, Visual force Pages, Classes, Controller,Data Loader, Custom Objects, ire, Email Services,Security Control & Windows.

Confidential

Salesforce Admin/Developer

Responsibilities:

• Implemented and customized Salesforce customer relationship management (CRM) for Marketing, Sales and Case Management.
• Worked closely with sales team and business analysts and performed detailed analysis of Business and technical requirements and designed the solution
• Developed Apex Classes for Visual force pages
• Developed Triggers for the application
• Have written Batch Apex for notification
• Designed E-Mail Templates
• Used analytic snapshots for bi-weekly reports
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Chatter, worked together on sales opportunities, service cases and marketing campaigns and monitored the latest developments at the organization.
• Created case escalation rules to escalate cases automatically if they are not resolved within a certain period of time, also worked on app-exchange tools for tracking orders.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Created custom controllers implementing complex code for retrieval from Salesforce to Visualforce pages.
• Customized standard Salesforce objects like Accounts, Contacts, case management and solutions.
• Wrote SOQL & SOSL statements within custom controllers, extensions and triggers.
• Developed Test classes for all the Apex classes and Triggers with minimum 95% code coverage for triggers and classes
• Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.
• Exported data from legacy system and imported into SFDC through Apex data loader for data migration.
• Developed dynamic filter passing logic to reports thereby eliminating the need for multiple reports and Visualforce pages for exporting data
• Involved in complete components deployment to Production

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter,Visual forceSalesforce.com platform, Workflow rules and relationships, Reports, Dashboards, Custom Objects, Tabs, Data Loader, Sandbox

Confidential

Java/J2EE Developer

Responsibilities:

• Involved in various phases like design and development using Rational Unified Process.
• Used Rational Rose for the Use Case Diagrams, Class Diagrams and Sequence Diagrams to represent the detailed design phase.
• Developed a web-based reporting for Credit Monitoring System with HTML, JSTL 1.2, custom tags
• Developed user interface on Jakarta Struts 1.1 Framework using JSP 2.0 and HTML.
• Used Java/J2EE Design patterns like Business Delegate, Session Façade, Data Transfer Object (DTO) and Service Locator in the project extensively, which facilitates clean distribution of roles and responsibilities across various layers of processing.
• Developed Struts Action Class which route submittals via Business Delegate to Business appropriate components and render retrieved information.
• Developed Session Beans perform user authentication (EJB 2.0).
• Used JMS for sending and receiving messages using by applications on different platforms.
• Used Web services for transmission of large blocks of XML data using (SOAP).
• Used XML and SOAP with SAX parser to transfer data between applications.
• Used Entity Java Beans for persistence.
• Used SQL stored procedures with JDBC API for storing, updating user request.
• Participated in database design using Oracle9i.
• Used WebSphere Application Server 5.0 for deploying various components of application.
• Used WebSphere Application Development 5.1.2 for developing the application.

Environment: J2EE 1.3 specification, HTML, JavaScript, UNIX.