SUMMARY

• With 6 years of overall professional IT experience in Salesforce.com CRM and Force.com platform.
• Extensive experience in developing Apex Classes, Triggers, Visual force pages, writing Workflows, Integration, Force.com API.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Sales force custom objects, Junction objects, master - detail, lookup relationships.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions and Approval Workflow.
• Hands on experience in using Force.com Web services API for implementing web services in the application for access to data from different users.
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Experienced with integration of AppExchange applications.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Worked with SOQL, SOSL, Visual Force, Apex, Force.com Web Services API.
• Strong Knowledge in Sales force Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Expert in implementing security, sharing rules, Profiles and Permission sets at object, field, and record level for different users at different levels of organization.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud and Chatter & App-exchange applications.

TECHNICAL SKILLS

Sales force Technologies: Sales force CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, Messaging Services, Outbound messaging, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Static Resources, Custom Objects.

Sales force Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production).

Custom Integration: Outbound Messages, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy.

PROFESSIONAL EXPERIENCE

Confidential, CA

Sales force Developer

Responsibilities:

• Understanding Integration scenarios, design to develop Apex/Visual Force according to the business requirements.
• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Analyzed change requests for existing applications and projects implementing new applications and creating process models, specifications, diagrams and charts to provide direction to the project teams.
• Tracked the status of requirements throughout the project lifecycle, and redefining them as, necessary Communicating changes, enhancements and modifications to project managers, sponsors and other stakeholders.
• Developed various Visual Force Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Wrote Apex Trigger, Visual Force pages, JavaScript, Web services design and development and donor databases integration for websites.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Created a sync of contacts, email alerts, events and tasks between Sales force to Outlook and Outlook to Sales force successfully.
• Customized Chatter now for profiles for different users and configuring with Facebook and Twitter.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created many Approval Process needed in the different stages of the application.
• Developed many Report Types and created various Reports (summary reports) using the Report Builder according to the need of the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked with business analyst to develop project implementation and develop plans including user interfaces.
• Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.
• Resolved the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Data Loader.

Confidential, Hopkins, MN

Salesforce Developer

Responsibilities:

• Performed the detailed analysis of functional and technical requirements; designed & deployed the custom objects; identified the lookup and master-detail relationships and created the junction objects. Demonstrated ability to translate customer requirements into specification.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.

Confidential, MI

Sales Force Analyst/ Developer

Responsibilities:

• Interacted with various business team members to gather, analyze and document the requirements for Salesforce Interface development.
• Worked with various Salesforce standard objects such as Accounts, Contacts, Leads, Reports, Opportunities, Cases and Solutions.
• Created custom objects, record types, page layouts, validation rules, workflow rules, approval processes and custom formula fields to suit application needs.
• Created Profiles and Roles, Public Groups, OWDbased on organizational role hierarchy, implemented Record-Level and Field-Level security and configured sharing settings.
• Created Custom Reports, customized Dashboards to track usage for productivity and performance of sales teams.
• Designed various Communication Templates.
• Created Workflow Rules and defined related tasks, email alerts, and field updates to automate processes.
• Designed and developed Visual force Pages, Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Environment: Salesforce.com, Visual force, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflows, Rules, Data loader, SOQL, SOSL, Apex.

Confidential, MI

Sales Force Consultant

Responsibilities:

• Build a complete Custom Application using the Salesforce.com.
• Involved in Requirement gathering, Analyzing the information, Documenting the Functional and non-Functional Requirements.
• Implemented the requirements on salesforce.com platform and force.com IDE Plug-in using Eclipse.
• Worked on Lead Management, Campaign Management, Account Management, Contact Management, Opportunity Management, Activity Management, Profiles, Sharing Rules and Lead Conversion process.
• Developed Custom objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for sales performance and lead generation statistics.
• Created and deployed several reports using salesforce.com platform.
• Implemented Salesforce application interface using Visual Force API and Apex.
• Involved in development of Apex, S-Control, Visual force, Web Service client and build files.
• Created Custom Apps and Custom Objects applying the Validation rules, Workflow rules and Approval process.
• Created Apex classes, triggers, custom objects, custom tabs, workflow and assignment rules, profile and sharing settings.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Data Loader.