Customer Service Rep / Top Tier Technical Support Resume Mesa, AZ - Hire IT People

SUMMARY

Exceptional leader with talent in understanding the company’s core products, services, and vision.
Five plus years of experience within the technology and.
Com industries with exceptional knowledge regarding project management, automated billing systems, system implementations, and software QA.
Provide great vendor relationship management and establishing rapport with new or established customers.
Ability to work independently or a part of a team. Also able to manage multiple projects at once.
Outstanding relationship building, training, and organizational skills. Intelligent, ambitious, enthusiastic and driven to succeed.

Core Competencies

PROFESSIONAL EXPERIENCE

Confidential, Arizona / Nevada

Project Manager/ Data & System Analyst

Responsibilities:

Recruited to salvage, restore, and complete the company’s corner stone CRM and billing system.
Within 5 months I completed and launched the CRM and Billing Application.
The application managed and billed 63K customers across 4 companies with a monthly gross billing of $2.1Mil.
Due to the timely completion and my knowledge of the business I was awarded the daily management of the applications and daily billing.
Assistant manager of the companies Philippines call center operations.
Managed integration of the company’s yellow pages web site with the new classified site after YP.Com purchased LivedDeal.
Organized and executed the company’s relocation from Mesa, AZ to Las Vegas, NV.
Oversaw the design and build out of the new corporate headquarters.
Managed the company’s migration from Quick Books to Sage ERP for SOX compliance.

Confidential, Mesa, AZ

VP of Operations & Administration/ Project Manager

Responsibilities:

Responsible for all day to day operations and administrative tasks.
Key contact for the CBA ( California Bankers Association)
Managed two senior software developers as well as provided all QA for their work.
Managed all QA for the company’s different software projects.
Completed update of all HTML Help documentation for all the eWallet software applications.

Confidential, Mesa, AZ

Customer Service Rep / Top Tier Technical Support

Responsibilities:

Provided tier 1 and tier 2 customer support.
Specialized in technical support and sales.
Was an assistant supervisor.
Developed and implemented a new pricing model for the companies 800 dial up internet service.

Confidential, Phoenix, AZ

Marketing / Sales

Responsibilities:

Direct Business to Business and Business to Consumers of point to point internet service.
Met and excided all monthly goals for new customers.
Successfully open up new service area in the Scottsdale Air Park.
Provided excellent customer support and built great rapport with all customers and vendors