SUMMARY

• Over 6+ years of diversified experience in areas like Business Analysis and Quality Assurance
• Extensive experience in Insurance, and environments
• Expertise in Software Development Life Cycle (SDLC), Object Oriented Analysis and Design Methodology.
• Experienced in complete SDLC, Client /server architecture providing a well balanced understanding of business relationships, business requirements, worked for financial and technical solutions and help the team at all levels until final product release.
• Good understanding of Project Process and ability to analyze business problems and identify solutions.
• Worked extensively with the team to meet business requirement and analyzing workflow.
• Experienced in creating Business Requirement Documents, User Requirement Specification, Functional Requirement Specifications..
• Experienced in creating Data Flow Diagrams, Use Cases, Use Case Diagrams, Activity diagrams, Entity Relationship Diagrams
• Skilled in determining system requirements and specifications for application development projects with emphasis on User Requirements and Functional Requirements through user interviews.
• Well versed in Process Narratives, Flow charting Techniques using UML, and Good Documentation Practices.
• Experienced in developing Object Oriented Analysis and Design Models; Use Case Model and UML.
• Well versed in project management tools like MS Project for project planning, Project scheduling.
• Prepared documents to conduct user acceptance testing.
• Good Knowledge of Unified Modeling Language (UML), Class Diagrams, Use Case Diagrams, Activity Diagrams, Sequence Diagrams.
• Participated in preparation of root cause analysis (RCA) documents
• Team player and self - starter with excellent communication, coordination, documentation, project planning and interpersonal skills.
• Assisted QA team in developing Test Scripts, Test Cases and Test Plans for the User Acceptance testing.
• Proven ability to work under pressure, prioritize and meet deadlines.
• Open to dynamic work environment and ability to work collaboratively with business analysts, testers, developers and other team members in the overall enhancement of software product quality.

TECHNICAL SKILLS

Operating System: Win 95/98/NT/2000/XP, UNIX

Languages: C, C++, SQL, HTML, SAS

Software/Database: MS-Access, Oracle PL/SQL, ASP.NET, SQL Server, DB2

Web technologies: HTML, XML, Macromedia Dream Weaver, MS-Front Page

MS Office Suite: MS Word, MS Excel, MS PowerPoint

Web protocols: HTTP, TCP/IP, FTP

Modeling tools: MS-Visio, Rational Rose

Project Management Tools: MS-Project

Methodologies: SDLC, Object Oriented Analysis and Design (OOAD), Rational Unified Process (RUP), Unified Modeling Language (UML), Rapid Application Development (RAD), Joint Application Development (JAD)

PROFESSIONAL EXPERIENCE

Confidential, Hartford, CT

Business Analyst

Responsibilities:

• Worked with the business users to define business requirements and analyze the possible technical solutions.
• Assisted in ROI, ROM and GAP analysis.
• Conducted user interviews, gathered requirements, analyzed, and documented Business requirements based on the analysis of loan processing workflow model.
• Modeled AS IS and TO BE processes using MS Visio
• Conducted workflow, process diagram and gap analyses to derive requirements for existing systems enhancements
• Build dashboard for decision making based on past sales trend and market research analysis.
• Analyzed the Business and System Requirements of the application.
• Designed and developed project document templates based on SDLC methodology.
• Co-author business requirements document with project teams. Extracted, discussed, and refined business requirements from business users and team members
• Assisted the testing team in developing the Test plans for quality assurance based on functional requirements.
• Worked with Front-end and Back-end systems
• Performed User Acceptance Testing (UAT) for various web based and database related applications.
• Interacting with the development and testing teams to improve overall quality of the software.
• Developed Use case, Functional, Object diagrams using Rational Rose.
• Analyzed user problems, including automated and manual business processes and identified, researched, investigated, defined and documented business processes
• Act as a resource in understanding how IS systems carry out business functions and assists in ensuring the timely and effective implementation.
• Worked under sprint Iteration model and gained expertise.
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database
• Assisted the PM in performing Risk Assessment, Management and Mitigation.
• Worked extensively with Mercury quality center
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance Testing.
• Verified the Business Scenarios on new builds to allow extended testing by the QA team.

Environment: MS office 2003, Visio, MS Project, Rational Test Manager, Data Stage, Mercury quality center.

Confidential, Keene, NH

Business Analyst

Responsibilities:

• Managed the output requirement project for various Life insurance products.
• Conducted JAD sessions for communicating with Stakeholders and Project directors
• Involved in generating Test cases for property and casualty Insurances for Different Levels of Business.
• Applications tested were integrated to mainframe Vantage system which included business applications for new sales, policies, quotes, and web based applications.
• Correspondence included solicitation letters, financial transaction confirmations, and quarterly and annual policy statements.
• Served as a resource for analytical services utilizing SQL Server, TOAD/Oracle, and SQL Developer.
• Assisted in building a Business Analysis Process Model using Rational Rose and Visio.
• Assisted in on-going process improvement efforts to ensure Test Planning, Execution, and Reporting is effective, efficient, standardized, coordinated, and integrated.
• Used Unified Modeling Language (UML) for process modeling and use cases.
• Coordinated participation and sign-off of various business partners and customers.
• Created business requirement documents and integrated the requirements and underlying platform functionality.
• Interfaced between Business new product builders and System platform builders.
• Worked with systems area to translate business needs into system requirements.
• Made sure the test cases and test process guarantee accountability to business and systems requirements.
• Involved in the testing phase right from the Unit testing to the User Acceptance testing.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Use Cases and other Process Flow Models were designed using Visio and Rational Rose.

Environment: Rational Enterprise Suite (Rose, Requisite Pro, Clear Case, Clear Quest), Case wise modeler, IBM Web Sphere, SQL Server Reports, Win Runner, Load Runner, Quick Test Pro

Confidential, Kansas City, MO

Business Systems Analyst

Responsibilities:

• Gathered high-level requirement for all the external projects in a release.
• Analyzed the existing as-is system for Insurance Personal Lines, tracked defects, provided recommendations to make enhancements in the future to-be system.
• Created functional requirement documents for the impacting projects
• Updated the impacted MS Access tables.
• Worked extensively with MS Excel and MS access
• Used SQL queries to test the integrity of data by querying the database
• Responsible for acting as a liaison with operational and financial management, release management, systems support and sales to identify business opportunities.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
• Responsible for gathering requirements from users in operations group and performing data mapping for the application, confirm and vacillating the requirement at time of BA testing.
• Facilitated and led JAD sessions aimed at functional requirement walkthroughs for all the impacting projects and updated the documents based on recommendations (if any).
• Developed timelines for project delivery, and managed projects/resources
• Responsibility included modifications to a customer’s mainframe system to support new product features or regulatory requirements and, in some cases, involved a system upgrade
• Used MS Visio for Process modeling and Business Process flow diagrams.
• Responsible writing Test Plans, Test Cases and Test Scripts using manual and automated testing tools from Rational and Mercury Interactive such as test Director, Win runner.
• Used MS Project to manage schedules, deadlines and resources and collaborate on the project.
• Interacting with the developers on resolving the reported bugs and various technical issues.
• Assisted the QA team in designing the Test Plan and Test Cases for User Acceptance testing.

Environment: Microsoft Office Suite, Microsoft Visio, Unix, Documentum, Windows NT/XP, Oracle, SQL, SQL Server, Sybase, VBScript, C#, DOORS, C++, NET, ASP.NET, Mainframes, COBOL, JCL, Db2, Oracle, Java, J2EE. Business Objects, Test Director, Load Runner

Confidential, New York City, NY

Business Analyst

Responsibilities:

• Gathered, analyzed, documented business and technical requirements from both formal and informal sessions and validate the needs of the business stakeholders.
• Conducted user interviews and documented business and functional requirements.
• Performed Requirement Analysis and developed UML Use Cases, Activity Diagrams using Rational Rose to understand the requirements.
• Created use case scenarios and documented work flow and business process.
• Documented requirements, associated change requests with requirements and connected requirements with Use cases.
• Incorporated Rational Unified Process (RUP) to create Requirement Document Specifications using Visible Analyst.
• Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Served as conduit for managing system requirements between the business and the software development team.
• Worked directly with users of the Multi-Channel Desktop to gather and document their business requirements.
• Followed up with the users to test the implementation, achieved sign-off and continued to move the system toward go-live.
• Worked hands on with the Multi-Channel Desktop to test it to ensure it meets the business requirements.

Environment: Windows XP Professional, Oracle9i, MS Access, MS Excel, RUP, UML, Rational Rose Requisite Pro, Clear Case 2002, Rational Clear Quest, MS Office suite, MS Visio